CIO.com - Knowledge Management (KM) http://www.cio.com/ en (c) Copyright 2014 CXO Media, Inc. All Rights Reserved. Mon, 30 Jun 2014 15:47:39 GMT 2014-06-30T15:47:39Z en (c) Copyright 2014 CXO Media, Inc. All Rights Reserved. Analytics Give HR an Early Warning System http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/pe2OmJkXE1Q/Analytics_Give_HR_an_Early_Warning_System Payroll processor ADP deployed predictive analytics internally to improve HR decision-making, identify future talent gaps and reduce attrition, says CIO Mike Capone.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/pe2OmJkXE1Q" height="1" width="1" alt=""/> Mon, 28 Apr 2014 04:00:00 GMT Stephanie Overby <info@cio.com> http://www.cio.com/article/751973/Analytics_Give_HR_an_Early_Warning_System?source=rss_knowledge_management_km 2014-04-28T04:00:00Z http://www.cio.com/article/751973/Analytics_Give_HR_an_Early_Warning_System?source=rss_knowledge_management_km Ogilvy and Mather Updates Knowledge Management System for the Social Age http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/WQNsM1R8yhw/Ogilvy_and_Mather_Updates_Knowledge_Management_System_for_the_Social_Age Yuri Aguiar, CIO at Ogilvy and Mather, says a new social, intranet-based portal manages the company's content and has become 'a vital and vibrant place for our employees around the world to quickly find each other and the information they need to do their jobs.'<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/WQNsM1R8yhw" height="1" width="1" alt=""/> Wed, 26 Feb 2014 05:00:00 GMT Yuri Aguiar <info@cio.com> http://www.cio.com/article/748468/Ogilvy_and_Mather_Updates_Knowledge_Management_System_for_the_Social_Age?source=rss_knowledge_management_km 2014-02-26T05:00:00Z http://www.cio.com/article/748468/Ogilvy_and_Mather_Updates_Knowledge_Management_System_for_the_Social_Age?source=rss_knowledge_management_km Box Gives Enterprise IT More Visibility and Control http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/Fdobb8uoD9M/Box_Gives_Enterprise_IT_More_Visibility_and_Control Box is adding features to its content management and document-sharing platform to give administrators the capability to manage permissions, access and control over how Box is used in the enterprise. It's also added a new consulting arm and a systems integrator partner network.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/Fdobb8uoD9M" height="1" width="1" alt=""/> Wed, 11 Dec 2013 05:00:00 GMT Thor Olavsrud <info@cio.com> http://www.cio.com/article/744509/Box_Gives_Enterprise_IT_More_Visibility_and_Control?source=rss_knowledge_management_km 2013-12-11T05:00:00Z http://www.cio.com/article/744509/Box_Gives_Enterprise_IT_More_Visibility_and_Control?source=rss_knowledge_management_km 4 Affordable Small Business CRM Options http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/nTu-OkUH9aI/4_Affordable_Small_Business_CRM_Options Small businesses don't need expensive customer relationship software to manage customer records and important business data. Here are four inexpensive CRM options that offer the functionality you need and also integrate with the social sites your customers and prospects use.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/nTu-OkUH9aI" height="1" width="1" alt=""/> Thu, 09 May 2013 04:00:00 GMT Vangie Beal <info@cio.com> http://www.cio.com/article/732899/4_Affordable_Small_Business_CRM_Options?source=rss_knowledge_management_km 2013-05-09T04:00:00Z http://www.cio.com/article/732899/4_Affordable_Small_Business_CRM_Options?source=rss_knowledge_management_km VMware Adds Project Management, Secure IM to Socialcast Platform http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/5beRUxZ6Ijo/VMware_Adds_Project_Management_Secure_IM_to_Socialcast_Platform The virtualization giant adds project management and secure messaging capabilities to its enterprise social networking and collaboration platform in an effort to break down information silos and centralize workflow.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/5beRUxZ6Ijo" height="1" width="1" alt=""/> Thu, 18 Apr 2013 04:00:00 GMT Thor Olavsrud <info@cio.com> http://www.cio.com/article/731972/VMware_Adds_Project_Management_Secure_IM_to_Socialcast_Platform?source=rss_knowledge_management_km 2013-04-18T04:00:00Z http://www.cio.com/article/731972/VMware_Adds_Project_Management_Secure_IM_to_Socialcast_Platform?source=rss_knowledge_management_km Why CRM Security Is Always a 'Role'-Your-Own Project http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/B39hVywe0OE/Why_CRM_Security_Is_Always_a_Role_Your_Own_Project With most enterprise applications, the security model can be simply user/group/world. It can't be all that complicated with CRM, right? Think again.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/B39hVywe0OE" height="1" width="1" alt=""/> Wed, 03 Apr 2013 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/731133/Why_CRM_Security_Is_Always_a_Role_Your_Own_Project?source=rss_knowledge_management_km 2013-04-03T04:00:00Z http://www.cio.com/article/731133/Why_CRM_Security_Is_Always_a_Role_Your_Own_Project?source=rss_knowledge_management_km Big Data Success Is All in the Analysis http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/HS58OJ2il2w/Big_Data_Success_Is_All_in_the_Analysis_ IT executives are starting to realize that there's little value in big data without robust analytics systems that can crunch the numbers and give key decision makers (read: their bosses) easy-to-digest information. With so few real solutions on the market, though, this is easier said than done.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/HS58OJ2il2w" height="1" width="1" alt=""/> Fri, 22 Mar 2013 04:00:00 GMT Rob Enderle <info@cio.com> http://www.cio.com/article/730607/Big_Data_Success_Is_All_in_the_Analysis_?source=rss_knowledge_management_km 2013-03-22T04:00:00Z http://www.cio.com/article/730607/Big_Data_Success_Is_All_in_the_Analysis_?source=rss_knowledge_management_km Who Owns CRM Data at Your Company? http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/47tEX_isiYk/Who_Owns_CRM_Data_at_Your_Company_ In most enterprise IT systems, record ownership is about as controversial as a ham sandwich. Not so in CRM. In fact, it can become quite the political topic. Fortunately, good governance can solve most CRM data ownership problems.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/47tEX_isiYk" height="1" width="1" alt=""/> Fri, 04 Jan 2013 05:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/725401/Who_Owns_CRM_Data_at_Your_Company_?source=rss_knowledge_management_km 2013-01-04T05:00:00Z http://www.cio.com/article/725401/Who_Owns_CRM_Data_at_Your_Company_?source=rss_knowledge_management_km Data Analytics Will Fail If Executives Ignore the Numbers http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/Y_AAWbhoJEA/Data_Analytics_Will_Fail_If_Executives_Ignore_the_Numbers One major selling point for data analytics is that it gives executives the information they need to make the decisions that are best for the company. However, if executives don't read the reports before signing on the dotted line, or if they expect research groups to write reports to justify their decisions, then there's no point.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/Y_AAWbhoJEA" height="1" width="1" alt=""/> Fri, 04 Jan 2013 05:00:00 GMT Rob Enderle <info@cio.com> http://www.cio.com/article/725399/Data_Analytics_Will_Fail_If_Executives_Ignore_the_Numbers?source=rss_knowledge_management_km 2013-01-04T05:00:00Z http://www.cio.com/article/725399/Data_Analytics_Will_Fail_If_Executives_Ignore_the_Numbers?source=rss_knowledge_management_km How to Get a Grip on Data With 'Information Superiority' http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/UjzdcQNLFS8/How_to_Get_a_Grip_on_Data_With_Information_Superiority_ To make more efficient use of data and improve data protection, take a holistic approach to information governance&#8212;one that focuses attention on the most sensitive data while removing impediments to sharing.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/UjzdcQNLFS8" height="1" width="1" alt=""/> Thu, 03 Jan 2013 05:00:00 GMT Thor Olavsrud <info@cio.com> http://www.cio.com/article/725204/How_to_Get_a_Grip_on_Data_With_Information_Superiority_?source=rss_knowledge_management_km 2013-01-03T05:00:00Z http://www.cio.com/article/725204/How_to_Get_a_Grip_on_Data_With_Information_Superiority_?source=rss_knowledge_management_km EMC Shows the Power of Big Data Analytics http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/PEIn9n65H9Y/EMC_Shows_the_Power_of_Big_Data_Analytics Your company is doomed to fail if 'the biggest jerk at the table' makes all the decisions in spite of comprehensive data analysis. EMC and its customers are taking analytics seriously, CIO.com columnist Rob Enderle says. You should, too. It's a lesson Mitt Romney learned the hard way.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/PEIn9n65H9Y" height="1" width="1" alt=""/> Fri, 16 Nov 2012 05:00:00 GMT Rob Enderle <info@cio.com> http://www.cio.com/article/721738/EMC_Shows_the_Power_of_Big_Data_Analytics?source=rss_knowledge_management_km 2012-11-16T05:00:00Z http://www.cio.com/article/721738/EMC_Shows_the_Power_of_Big_Data_Analytics?source=rss_knowledge_management_km Social CRM Offers Big Rewards If You're Persistent http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/NMNMFl6Rjew/Social_CRM_Offers_Big_Rewards_If_You_re_Persistent Putting the 'social' in your social CRM strategy means aggregating more information about your customers and prospects. A new generation of tools is being developed to make this happen.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/NMNMFl6Rjew" height="1" width="1" alt=""/> Tue, 13 Nov 2012 05:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/721343/Social_CRM_Offers_Big_Rewards_If_You_re_Persistent?source=rss_knowledge_management_km 2012-11-13T05:00:00Z http://www.cio.com/article/721343/Social_CRM_Offers_Big_Rewards_If_You_re_Persistent?source=rss_knowledge_management_km How to Deal With Panda, Penguin and Other Google Algorithm Changes http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/DhxBKNK8wxQ/How_to_Deal_With_Panda_Penguin_and_Other_Google_Algorithm_Changes In an effort to improve search result quality and punish black-hat SEO, Google has been making big changes to its algorithms, and more updates are likely on the way soon. Here's how to prepare.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/DhxBKNK8wxQ" height="1" width="1" alt=""/> Wed, 07 Nov 2012 05:00:00 GMT James A. Martin <info@cio.com> http://www.cio.com/article/720534/How_to_Deal_With_Panda_Penguin_and_Other_Google_Algorithm_Changes?source=rss_knowledge_management_km 2012-11-07T05:00:00Z http://www.cio.com/article/720534/How_to_Deal_With_Panda_Penguin_and_Other_Google_Algorithm_Changes?source=rss_knowledge_management_km 6 Business Dashboards That Help CIOs Manage Employees, Web Services http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/OejP-FWCbEU/6_Business_Dashboards_That_Help_CIOs_Manage_Employees_Web_Services These six dashboards help IT executives make key decisions by putting data from a variety of enterprise applications and services at a CIO's fingertips so he or she can better manage employees, website activity, development projects and more.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/OejP-FWCbEU" height="1" width="1" alt=""/> Tue, 30 Oct 2012 04:00:00 GMT John Brandon <info@cio.com> http://www.cio.com/article/720150/6_Business_Dashboards_That_Help_CIOs_Manage_Employees_Web_Services?source=rss_knowledge_management_km 2012-10-30T04:00:00Z http://www.cio.com/article/720150/6_Business_Dashboards_That_Help_CIOs_Manage_Employees_Web_Services?source=rss_knowledge_management_km Top 10 CRM Tricks Guaranteed to Lose Customers http://feedproxy.google.com/~r/cio/feed/topic/1467/~3/HUx9zL6m4qc/Top_10_CRM_Tricks_Guaranteed_to_Lose_Customers Best-practices articles are as dull to read as they are to write, columnist David Taber says. So here are 10 customer support system worst practices that are certain to derail customer satisfaction.<img src="http://feeds.feedburner.com/~r/cio/feed/topic/1467/~4/HUx9zL6m4qc" height="1" width="1" alt=""/> Thu, 25 Oct 2012 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/719781/Top_10_CRM_Tricks_Guaranteed_to_Lose_Customers?source=rss_knowledge_management_km 2012-10-25T04:00:00Z http://www.cio.com/article/719781/Top_10_CRM_Tricks_Guaranteed_to_Lose_Customers?source=rss_knowledge_management_km