http://www.cio.com/ en (c) Copyright 2014 CXO Media, Inc. All Rights Reserved. Mon, 30 Jun 2014 15:47:39 GMT 2014-06-30T15:47:39Z en (c) Copyright 2014 CXO Media, Inc. All Rights Reserved. http://www.cio.com/article/751973/Analytics_Give_HR_an_Early_Warning_System?source=rss_knowledge_management_km Payroll processor ADP deployed predictive analytics internally to improve HR decision-making, identify future talent gaps and reduce attrition, says CIO Mike Capone. Mon, 28 Apr 2014 04:00:00 GMT Stephanie Overby <info@cio.com> http://www.cio.com/article/751973/Analytics_Give_HR_an_Early_Warning_System?source=rss_knowledge_management_km 2014-04-28T04:00:00Z http://www.cio.com/article/748468/Ogilvy_and_Mather_Updates_Knowledge_Management_System_for_the_Social_Age?source=rss_knowledge_management_km Yuri Aguiar, CIO at Ogilvy and Mather, says a new social, intranet-based portal manages the company's content and has become 'a vital and vibrant place for our employees around the world to quickly find each other and the information they need to do their jobs.' Wed, 26 Feb 2014 05:00:00 GMT Yuri Aguiar <info@cio.com> http://www.cio.com/article/748468/Ogilvy_and_Mather_Updates_Knowledge_Management_System_for_the_Social_Age?source=rss_knowledge_management_km 2014-02-26T05:00:00Z http://www.cio.com/article/744509/Box_Gives_Enterprise_IT_More_Visibility_and_Control?source=rss_knowledge_management_km Box is adding features to its content management and document-sharing platform to give administrators the capability to manage permissions, access and control over how Box is used in the enterprise. It's also added a new consulting arm and a systems integrator partner network. Wed, 11 Dec 2013 05:00:00 GMT Thor Olavsrud <info@cio.com> http://www.cio.com/article/744509/Box_Gives_Enterprise_IT_More_Visibility_and_Control?source=rss_knowledge_management_km 2013-12-11T05:00:00Z http://www.cio.com/article/732899/4_Affordable_Small_Business_CRM_Options?source=rss_knowledge_management_km Small businesses don't need expensive customer relationship software to manage customer records and important business data. Here are four inexpensive CRM options that offer the functionality you need and also integrate with the social sites your customers and prospects use. Thu, 09 May 2013 04:00:00 GMT Vangie Beal <info@cio.com> http://www.cio.com/article/732899/4_Affordable_Small_Business_CRM_Options?source=rss_knowledge_management_km 2013-05-09T04:00:00Z http://www.cio.com/article/731972/VMware_Adds_Project_Management_Secure_IM_to_Socialcast_Platform?source=rss_knowledge_management_km The virtualization giant adds project management and secure messaging capabilities to its enterprise social networking and collaboration platform in an effort to break down information silos and centralize workflow. Thu, 18 Apr 2013 04:00:00 GMT Thor Olavsrud <info@cio.com> http://www.cio.com/article/731972/VMware_Adds_Project_Management_Secure_IM_to_Socialcast_Platform?source=rss_knowledge_management_km 2013-04-18T04:00:00Z http://www.cio.com/article/731133/Why_CRM_Security_Is_Always_a_Role_Your_Own_Project?source=rss_knowledge_management_km With most enterprise applications, the security model can be simply user/group/world. It can't be all that complicated with CRM, right? Think again. Wed, 03 Apr 2013 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/731133/Why_CRM_Security_Is_Always_a_Role_Your_Own_Project?source=rss_knowledge_management_km 2013-04-03T04:00:00Z http://www.cio.com/article/730607/Big_Data_Success_Is_All_in_the_Analysis_?source=rss_knowledge_management_km IT executives are starting to realize that there's little value in big data without robust analytics systems that can crunch the numbers and give key decision makers (read: their bosses) easy-to-digest information. With so few real solutions on the market, though, this is easier said than done. Fri, 22 Mar 2013 04:00:00 GMT Rob Enderle <info@cio.com> http://www.cio.com/article/730607/Big_Data_Success_Is_All_in_the_Analysis_?source=rss_knowledge_management_km 2013-03-22T04:00:00Z http://www.cio.com/article/725401/Who_Owns_CRM_Data_at_Your_Company_?source=rss_knowledge_management_km In most enterprise IT systems, record ownership is about as controversial as a ham sandwich. Not so in CRM. In fact, it can become quite the political topic. Fortunately, good governance can solve most CRM data ownership problems. Fri, 04 Jan 2013 05:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/725401/Who_Owns_CRM_Data_at_Your_Company_?source=rss_knowledge_management_km 2013-01-04T05:00:00Z http://www.cio.com/article/725399/Data_Analytics_Will_Fail_If_Executives_Ignore_the_Numbers?source=rss_knowledge_management_km One major selling point for data analytics is that it gives executives the information they need to make the decisions that are best for the company. However, if executives don't read the reports before signing on the dotted line, or if they expect research groups to write reports to justify their decisions, then there's no point. Fri, 04 Jan 2013 05:00:00 GMT Rob Enderle <info@cio.com> http://www.cio.com/article/725399/Data_Analytics_Will_Fail_If_Executives_Ignore_the_Numbers?source=rss_knowledge_management_km 2013-01-04T05:00:00Z http://www.cio.com/article/725204/How_to_Get_a_Grip_on_Data_With_Information_Superiority_?source=rss_knowledge_management_km To make more efficient use of data and improve data protection, take a holistic approach to information governance&#8212;one that focuses attention on the most sensitive data while removing impediments to sharing. Thu, 03 Jan 2013 05:00:00 GMT Thor Olavsrud <info@cio.com> http://www.cio.com/article/725204/How_to_Get_a_Grip_on_Data_With_Information_Superiority_?source=rss_knowledge_management_km 2013-01-03T05:00:00Z http://www.cio.com/article/721738/EMC_Shows_the_Power_of_Big_Data_Analytics?source=rss_knowledge_management_km Your company is doomed to fail if 'the biggest jerk at the table' makes all the decisions in spite of comprehensive data analysis. EMC and its customers are taking analytics seriously, CIO.com columnist Rob Enderle says. You should, too. It's a lesson Mitt Romney learned the hard way. Fri, 16 Nov 2012 05:00:00 GMT Rob Enderle <info@cio.com> http://www.cio.com/article/721738/EMC_Shows_the_Power_of_Big_Data_Analytics?source=rss_knowledge_management_km 2012-11-16T05:00:00Z http://www.cio.com/article/721343/Social_CRM_Offers_Big_Rewards_If_You_re_Persistent?source=rss_knowledge_management_km Putting the 'social' in your social CRM strategy means aggregating more information about your customers and prospects. A new generation of tools is being developed to make this happen. Tue, 13 Nov 2012 05:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/721343/Social_CRM_Offers_Big_Rewards_If_You_re_Persistent?source=rss_knowledge_management_km 2012-11-13T05:00:00Z http://www.cio.com/article/720534/How_to_Deal_With_Panda_Penguin_and_Other_Google_Algorithm_Changes?source=rss_knowledge_management_km In an effort to improve search result quality and punish black-hat SEO, Google has been making big changes to its algorithms, and more updates are likely on the way soon. Here's how to prepare. Wed, 07 Nov 2012 05:00:00 GMT James A. Martin <info@cio.com> http://www.cio.com/article/720534/How_to_Deal_With_Panda_Penguin_and_Other_Google_Algorithm_Changes?source=rss_knowledge_management_km 2012-11-07T05:00:00Z http://www.cio.com/article/720150/6_Business_Dashboards_That_Help_CIOs_Manage_Employees_Web_Services?source=rss_knowledge_management_km These six dashboards help IT executives make key decisions by putting data from a variety of enterprise applications and services at a CIO's fingertips so he or she can better manage employees, website activity, development projects and more. Tue, 30 Oct 2012 04:00:00 GMT John Brandon <info@cio.com> http://www.cio.com/article/720150/6_Business_Dashboards_That_Help_CIOs_Manage_Employees_Web_Services?source=rss_knowledge_management_km 2012-10-30T04:00:00Z http://www.cio.com/article/719781/Top_10_CRM_Tricks_Guaranteed_to_Lose_Customers?source=rss_knowledge_management_km Best-practices articles are as dull to read as they are to write, columnist David Taber says. So here are 10 customer support system worst practices that are certain to derail customer satisfaction. Thu, 25 Oct 2012 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/719781/Top_10_CRM_Tricks_Guaranteed_to_Lose_Customers?source=rss_knowledge_management_km 2012-10-25T04:00:00Z