CIO On Demand

The Trouble with Requirements

Doug Girvin — Mon, 23 Jan 2012 09:30:00 -0500

Saving money might be the last reason to go to the Cloud. Getting your entire business into the Agile state of mind might be the best reason.

Cloud Computing on Ice

Doug Girvin — Thu, 12 Jan 2012 11:28:55 -0500

My team is safe, our customers are being served and the business keeps humming along. That's probably the best feature set anyone could imagine for what we call Cloud Computing...

Disrupting Content Management - OrchestraCMS at 2 Years

Doug Girvin — Thu, 12 Jan 2012 09:00:00 -0500

OrchestraCMS was launched two years ago with a simple strategy we thought of as a three legged stool: 1. Make OrchestraCMS easy to use for those people who actually create the content - business and marketing professionals - and connect them with a robust publishing approval process that includes everyone needed in the process, not just the content creators and publishers. 2. Make OrchestraCMS easy to learn for web developers by leveraging the technologies they know and love - html, CSS, JQuery, JavaScript etc - without the design restrictions imposed by many traditional CMS platforms. 3. Create OrchestraCMS as a...

2012 - The Year of the Customer Engagement on the Web

Doug Girvin — Tue, 10 Jan 2012 09:00:00 -0500

By combining what customers want, analyzing the content they visit, tracking and presenting trends in the marketplace, and presenting valuable, contextually relevant content, true Customer and Partner engagement on the web is now possible...

Dismantling the Cloud Reliability Myth

Doug Girvin — Wed, 14 Dec 2011 09:19:11 -0500

As the Cloud matures, so to does the ability of the analyst community to establish empirical base lines for a number of performance indicators. Recently, the Radicati Group provided a baseline on email. It found that Cloud based email is averaging 32x more reliable than traditional on-premise email systems.

Beware Islands in the Cloud

Doug Girvin — Mon, 05 Dec 2011 08:33:16 -0500

Perhaps I'm getting old in this business, but I'm starting to see an old familiar pattern emerging....

How Social Is Your Website?

Doug Girvin — Wed, 30 Nov 2011 20:59:30 -0500

It's interesting to consider the idea of 'Social Websites'. From what we've seen in the marketplace, they're pretty one way - inbound. Putting a badge or a form or a 'social widget' on a website is one thing. Using the information captured in your business and CRM systems to drive a more intimate, personalized web experience for each customer, is what we think is more social. Those interactions on the web, posted back into your CRM system to further customize your customer's web experience, makes it completely social. After all, a one way conversation is called a lecture. A two-way...

Completing the Salesforce.com Social Enterprise Vision

Doug Girvin — Wed, 30 Nov 2011 13:17:38 -0500

It started at Dreamforce 2011 and crystallized while watching the Cloudforce NYC event this week. The Salesforce.com vision of the Social Enterprise is both terrific and missing a key piece. The customer web experience. Websites and web apps are great, but they usually require lots of IT to develop and manage, and their integration is yet another thing for IT to manage.

Doug Girvin — Wed, 30 Nov 2011 12:38:57 -0500

It's been a crazy 2011 at Stantive with explosive growth for OrchestraCMS and our crack team of Professional Services folks. It's kept us busy and away from the blog...until now. We're back and will be posting a series of thoughts and customer successes using OrchestraCMS on Salesforce.com. We hope that the creativity of our customers and the innovative customer experiences delivered with OrchestraCMS will be inspiring to you and look forward to your comments!

The Best Technology is Virtually Invisible

Doug Girvin — Thu, 03 Mar 2011 09:00:00 -0500

In a TED Talk in June 2009, Clay Shirky described the three key conditions for mass adoption of any technology - the technology must be easy to use, ubiquitous and cheap. If there is value in the technology, I would argue that 'cheap' is not a top requirement for Enterprises. But his point is well taken. When these conditions are met, technology moves from object of interest for early adopters to enabler for virtually everyone.