ClickBank will soon be releasing major improvements to our reporting analytics capabilities. We understand that our vendors and affiliates rely on timely information from ClickBank to effectively manage their business. In that spirit, we are pleased to be introducing several new and exciting features:

• Interactive Trend Charting
• Order Form Impressions Data
• Expanded Dimensions with Drilldown Capability
• Expanded Date Range
• Improved Performance
  

Interactive Trend Charting
Imagine being able to see daily sales trended graphically at the click of a button. Now imagine being able to view that same trend for a particular geographic location…or product…or tracking ID. Quickly compare those sales to the number of Hops or order form impressions during the same time period. All this and much more will be at your fingertips when the new reporting analytics interactive trend charting capabilities are released. Enjoy the freedom of exploring and learning from the intricacies of your sales and sales funnel data.

Order Form Impressions Data
Further understand the sales funnel of your business as potential customers navigate from HopLinks to pitch pages to order forms to order completion. Also manage your sales retention efforts on the other side of the funnel by viewing refund and chargeback rates.

Expanded Dimensions with Drilldown Capability
Find new ways to slice and dice your business with the introduction of several new dimensions. New dimensions include customer country, customer province, product, category, currency, language, and billing type. Also, you can further explore each dimension. For example, you will be capable of seeing trends on your sales in Australia, France, or any other country where your product has sold.

Expanded Date Range
Explore your data in time frames you define, whether that be for the last 3 days or the last 3 months. Data is available for up to the last 120 days.

Improved Performance
We understand that interacting with your business information requires a smooth and timely experience, and our technical team has paid great attention to building a tool that responds quickly.

We would like to invite you to participate in the pilot of this exciting new feature. To participate, you must use at least one of the following programs:

- Google Analytics

- Google AdWords

- Yahoo Search Marketing

If you use one of these programs and would like to participate, simply fill out the form below with your name, ClickBank nickname, email address, and which of the three programs you use.

Please note that only a limited number of respondents will secure a spot in the pilot, so apply quickly!

If you are chosen to participate, ClickBank will contact you via email with additional information regarding the pilot.

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As part of our recent update to the look and feel of the ClickBank website, we are making visual changes to our order form. A brief but statistically significant split test was recently conducted, and the modified order form outperformed the current order form. Due to these positive results, we will begin using a modified version of our order form on Wednesday, June 17th.

In anticipation of this change, please update your payment link images. New payment button images that reflect our new colors can be found here.

Every successful ClickBank vendor knows that having a large number of affiliates promoting your product is the key to driving more sales. Unfortunately, many ClickBank vendors make mistakes when designing their Pitch Pages that hurt their ability to attract and retain valuable affiliates. The biggest mistakes vendors make when designing their websites include:

1) Accepting non-ClickBank forms of payment. Nothing upsets an affiliate more than losing a commission because the vendor accepts multiple forms of payment. Multiple forms of payment include PayPal (which ClickBank already accepts), a second non-ClickBank option for credit card processing, or a mail or phone-in payment option. ClickBank can only track affiliate HopLinks through the ClickBank order form. If an affiliate refers a customer and they end up mailing in their payment, the affiliate loses out on their hard-earned commission. Most affiliates check to see if a vendor offers multiple forms of payment before promoting their product, and might not promote the product if it does. I realize that vendors want to be customer-friendly by offering multiple forms of payment, but they may end up missing out on a lot of potential affiliate-driven sales.

2) Openly advertising the affiliate recruitment page. I often see vendors putting ‘Join Our Affiliate Program’ or ‘Webmasters Make Money’ links below the product order button or in their website navigation. This may upset some affiliates because a customer can easily view this link, learn they can sign up for ClickBank, get an ID, and receive a commission rebate. It therefore bypasses the affiliate commission. Instead, a vendor should bury their affiliate sign-up as a small text link in the footer of their sales page where it won’t be noticed as easily, and instead promote the page in their ClickBank Marketplace listing and other locations.

3) Presenting a poor design. Your website design should be optimized for the highest conversion rate possible, since affiliates want to feel confident that their efforts will regularly convert into sales. This requires: 

• Professional graphics. Vendors should present a clean, professional, fast-loading design with an attention-grabbing title. Invest in a professionally designed logo, header and footer graphics. Include a professional graphic of an e-book/software 3-D product box or, if you run a membership site, a membership “swipe card” graphic. These boxes and membership cards have been proven to drastically improve conversion rates.
• Well-written copy. Copy should be grammatically correct, conversational and free of typos.
• Minimal navigation. Sites that convert best have a single sales letter. If a vendor presents potential customers with a page full of links, it can prompt confusion or indecision. A page filled with links can overwhelm users so they don’t know where to start and may eventually leave without placing an order. A single page ’squeezes’ potential customers into either buying or not buying, without unnecessary distractions. To increase conversions, provide only one decision.  If you are a vendor who needs multiple navigational links, keep them to a minimum and be sure to make navigating your site easy.
• Multiple calls to action. Place text or graphical order links throughout your sales page. Vendors should invite people to order after a few paragraphs of sales copy. If there is only one order button at the bottom, conversion rates will be lower. Vendors shouldn’t overdo order buttons. They should be fairly aggressive, but never annoying or pushy.

4) Placing ads on site. Vendor Pitch Pages should not include third-party text or banner advertising on the sales page, such as Google AdSense or ClickBank HopAds. Affiliates aren’t going to send traffic to a vendor and risk losing that traffic to a user clicking a text ad or buying another ClickBank product through the vendor’s HopAd. 

5) Not offering upgrade products. Affiliates love vendors that offer upsell opportunities because it’s a chance to earn more money. Take two products that are comparable in every way, but one offers upsells and the other doesn’t; which one is the affiliate going to promote? When you offer attractive upsells, you will not only attract more affiliates, you’ll also attract more aggressive and active affiliates. 

Avoiding these costly mistakes can help vendors attract and maintain productive affiliates, which can have a huge impact on sales. Above all, it’s of the utmost importance to treat and respect affiliates like the valuable business partners they are.

Matt Broich is a seasoned ClickBank affiliate and vendor. He manages CBengine, a ClickBank Marketplace product finder and analysis tool that helps ClickBank affiliates find high converting products. Discover more: http://www.cbengine.com

This year, Affiliate Summit East is taking place in New York City on August 9-11. It promises to be another great event, and ClickBank will be attending and exhibiting. To help more affiliates attend the show, we’re giving away 5 free Gold-level passes (valued at $279 each).

To enter, simply fill out the form below. The deadline to enter is 11:59 p.m. on June 8. One entry is allowed per person, and all passes will be processed through ClickBank, so please only register if you can actually attend. Passes are non-transferable. Travel and other expenses are not included. Winners will be contacted directly.

Good luck! We hope to see you at Affiliate Summit.

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If you’re a ClickBank client who owns an iPhone (lucky you!) there are a few nice apps that have recently been released that can help you keep track of your ClickBank sales and profits, wherever you are.

FlickBank- This free app shows your weekly ClickBank earnings. Unfortunately the free version only allows you to access one ClickBank account, but a forthcoming paid version of the app will allow you to track multiple accounts, with a combined earnings screen, and includes daily sales tracking, ClickBank sales alerts sent to your phone, and more.

CB Stats- This $4.99 app includes daily sales reporting and allows you to enable a PIN code that protects people from seeing your ClickBank sales reports if anyone gets a hold of your phone. The app was recently updated to allow for multiple accounts. They plan to release more features in future updates, such as more detailed sales reporting for different periods of time, and more.

Affiliate Marketing Calculator (link requires iTunes to view)- This is a completely different type of app. It allows you to perform several different types of calculations, such as a commission calculator to see how much you’ll earn on a sale, a refund rate calculator, a Max CPC calculator to show you the maximum you should bid on a keyword to still be profitable, and a Pay Per Click ROI calculator. This app was designed with ClickBank in mind, and at only $1.99, it may pay for itself very quickly!

If you’re aware of any other ClickBank-related apps for the iPhone or Google’s Android platform, please leave us a comment and let us know.

ClickBank vendor Jeff Mulligan has created a very useful video showing how he increased sales for one of his ClickBank products over 22% by using a simple technique that only takes a few minutes to put in place. There are no tricks or gimmicks here: Jeff’s technique just increases customers’ willingness to buy by increasing their level of trust and making sure they know what to expect throughout the sales process.

This is especially important when you send customers to an order form that looks different from your main website. Although this video is specifically geared toward ClickBank vendors, there’s no reason affiliates who have their own website couldn’t try it too, by showing a screenshot of the landing page they’re sending customers to next. As Jeff states, you should always be testing. So if you’re an affiliate, give this technique a try and leave a comment to let us know if it helped your sales.

How to Boost ClickBank Sales Video

Broomfield, Colo. - (May 19, 2009) - After recently being cited by Entrepreneur.com as one of the companies leading the pack in affiliate marketing, ClickBank says the company has joined a list of global industry giants that will share industry insight with nearly 1,500 attendees at Affilicon Israel, June 1-2 in Airport City, Israel.

Dush Ramachandran, ClickBank’s vice president of sales, marketing and business development, will take part in a panel discussion on international affiliate marketing and will be the featured speaker at another conference session entitled “Digital Product Marketing.”

Ramachandran said a variety of global topics and trends will be addressed. “All of which will focus on helping affiliate marketers move their businesses forward,” he said.

As part of the panel on international affiliate marketing, Ramachandran will discuss opportunities available to affiliates who want to take advantage of the growing global market in Internet commerce. During “Digital Product Marketing” he will explore in detail the benefits of marketing digital products versus physical products, drawing heavily upon his experience in working with some of the largest and most successful affiliates and vendors in the industry.

Affilicon, considered the source for affiliate marketing thought leadership and industry expertise, holds several annual conferences considered to be the premier must-attend events for marketing affiliates, exhibitors and online merchants. For more information on Affilicon Israel, visit the conference web site here.

If you’re a ClickBank vendor but have no clue how to design your own Pitch Page for your product, this video from Gideon Shalwick of Become a Blogger will walk you through the steps of creating a Pitch Page using the popular free blogging software, Wordpress. It’s one of the best and easiest ways to quickly create a great-looking Pitch Page!

Some ClickBank clients have raised concerns that the traffic and clicks that they see in external analytics applications such as Google and Yahoo Analytics sometimes don’t match their ClickBank Hop analytics or sales numbers.

Affiliate-driven sales account for the vast majority of ClickBank’s sales, and we are completely committed to making Hop tracking as accurate as possible. ClickBank will soon release new functionality that will allow you to integrate Google and Yahoo Analytics into the ClickBank Hop and sales cycle. This will give our clients complete visibility into the ways in which affiliate promotions translate to Hops, order form visits, and eventually completed sales.

Since the Vendor Thank You page is the last destination for a ClickBank consumer following a purchase, it would seem as though comparing the number of completed sales to the number of visits to the Thank You page would be relatively straightforward. However, I’ll share with you a number of different ways by which traffic can reach this page, demonstrating why this comparison can sometimes be inaccurate.

1.       ClickBank Sales: The most obvious and rewarding way in which traffic lands on a Vendor Thank You page is via a successful ClickBank sale. As mentioned on our Vendor Tools page, ClickBank will always pass nine query string parameters to the Thank You page. These parameters indicate that the visitor has placed an authentic ClickBank order.

2.       Robots: Search engines spider websites to improve search capabilities. The Thank You page should never be scanned by search engines. The Vendor should always add the META tag described in our Vendor Tools to prevent robots from adding the Thank You page to a search engine list.

3.       Customer Bookmarks: A ClickBank customer can always bookmark the Thank You page. Once bookmarked, they can visit the Thank You page as many times as they like.

4.       GOTO link in the receipt email: When a customer makes a purchase, ClickBank sends them a receipt email that includes a GOTO link to the Thank You page. This GOTO link is only valid for 14 days after the sale is made. It contains an encrypted identifier that ClickBank verifies and ties back to the original Thank You page URL given to the customer at the time of sale. A customer is allowed to visit the Thank You page via this GOTO link as many times as they want within that 14-day window.

5.       ClickBank Customer Service: In some cases, ClickBank can provide a customer with the original Thank You page URL and parameters. This is done in cases where sending the customer the Thank You page URL will keep them from requesting a refund, such as if they were unable to download the product immediately after purchase. This is typically only done within the 60-day refund period.

So how can you, the vendor, better protect your Thank You page and get more accurate traffic statistics? ClickBank provides multiple ways to protect the Thank You page in our Vendor Tools. Here are a few highlights:

1.       A Thank You page should always be a script-based page, such as PHP, ASP, Perl, etc. A scripted page can read and evaluate the parameters that ClickBank passes. The Thank You page can easily be scripted to only permit visitors that have valid ClickBank parameters, like the ClickBank receipt.

2.       A Thank You page should always be protected by the ClickBank Link Security Script and a Secret Key. ClickBank provides code examples on the Vendor Tools page that show how a scripted page can verify the ClickBank Proof of Purchase (CBPOP) value. The Thank You page can then be scripted to only permit visitors that have a valid CBPOP value. It is worth mentioning that less than 2% of registered ClickBank vendors use a Secret Key. However, for sales on any given day, over 50% of the sites that make a sale use a Secret Key. The lesson here is that the most successful ClickBank vendors protect their product using the ClickBank Secret Key and CBPOP.

3.       Check the time. ClickBank passes the time of the original sale in computer epoch time (seconds since 1970). A scripted Thank You page can easily verify that the order occurred within a given number of days. The Thank You page can then be scripted to only permit visitors within a specific number of days since the original sale. This prevents people from accessing the Thank You page URL via bookmarking or sharing.

4.       Script and log the visitor data. Once your scripted Thank You page has filtered out robots and unverified visitors, you can now accurately track unique visitors by logging the receipt number. Obviously, some consumers will download a product twice if they have problems, but a scripted Thank You page will allow you to match unique visitors with unique sales.

I hope this helps demystify the occasional inconsistencies between ClickBank sales numbers and Thank You page visits. The new ClickBank integration with third-party analytics programs should help even more. Look for it in the near future.