Critical Links - Press Releases

Critical Links Releases a Full Auto-Provisioning System for the edgeBOX Platform

26 May 2011 00:00:00 +0100

Award-winning edgeBOX^TM platform’s latest release includes support for a robust auto provisioning system that creates huge cost savings for Critical Links’ customers.

FAIRFIELD, NJ, May 26, 2011 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs (Small and Medium Businesses) and service providers, has announced the release of a comprehensive auto-provisioning system for its award-winning edgeBOX^TM platform.

The edgeBOX^TM Auto Configuration Server (eACS) allows auto- provisioning of a complete configuration to a single remote edgeBOX or to a group of edgeBOX appliances. With the new release 5.1.7.4, all models of the edgeBOX^TM, from Soho to Enterprise, will support this feature.

The major benefits of the Auto-Configuration feature include easy remote provisioning, management and monitoring. These lead to huge cost savings for service providers by eliminating truck-rolls to customer premises and visits to remote locations. Pre-provisioning makes the edgeBOX^TM a zero-touch solution that requires zero user intervention. Once the edgeBOX^TM reaches the customer, you can switch it on and have it contact the management server automatically. Therefore the edgeBOX^TM gets its first customer configuration without any user intervention.

The web-based management console comes with a range of options such as pre-authorization, applying a base configuration to the edgeBOXes at any time and monitoring the device status remotely. The platform includes support for popular tools and protocols such as Nagios, Netflow and edgeMANAGER^TM (a group console), now available with google maps integration. It is optimized for fast access and direct management of remote edgeBOX^TM devices.

The edgeBOX^TM has a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, presence, switchboard and much more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 5 to 300 users.

“The new Auto-provisioning system is a major enhancement to the edgeBOX^TM platform, which already comes with extensive remote management capabilities. It brings dramatic cost savings to telecom operators as well as business customers with multiple or remote locations. The Auto-configuration server also gives our clients easy and more flexible remote configuration and management capabilities.” commented Antonio Alves, Vice President of Engineering at Critical Links.

About Critical Links

Critical Links is a global provider of converged voice, data and IT solutions for Small and Medium Businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scalable and fault-tolerant platform.

Critical Links’ flagship product, the edgeBOX™, is an award winning multi-function gateway appliance that includes VOIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax-server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI (T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers.

Critical Links’ target markets include SMBs, larger enterprises with multiple branch offices, Managed Service Providers who bring unified communications services to SMBs, the K-12 education market (Critical Links’ Education Appliance), and hospitality (edgeHOTEL^TM). The edgeBOX^TM currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities should make it an ideal platform for UC Managed Service Providers.

For more information: www.critical-links.com or info@critical-links.com.

For more information, contact:

Jai Edathil

Marketing Communications
Critical Links
jedathil@critical-links.com
973.276.9006 x1014
www.critical-links.com/PR

Critical Links Gets Yet Another "Promising" Rating in Gartner's Latest MarketScope Report on Unified Communications for the SMB Market

21 Jul 2010 00:00:00 +0100

Critical Links' UC solution is once again featured as "promising" in leading analyst firm's latest evaluation which rates Unified Communications (UC) Solutions for Small and Medium Businesses (SMBs) in Western Europe.

FAIRFIELD, NJ, July 21strd, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs, with CPE-based and cloud-based solutions, today announced that top analyst firm Gartner, Inc has rated Critical Links as "Promising" in the "MarketScope for Unified Communications for the SMB Market, Western Europe" report by Joslyn Faust and Megan Marek Fernandez published on July 2, 2010. This follows a similar report for the North American SMB market published in April, in which Critical Links was rated positively.

This MarketScope report covers the premise-based UC market for SMBs and evaluates the 10 leading vendors that offer UC solutions and platforms for SMBs. Critical Links' edgeBOX solution is described as a true all-in-one offering that is easy to implement and use. The report highlights Critical Links' strengths such as vertical markets integration, a simple unified interface and attractive price points for SMBs. It comments, "Small businesses should consider Critical Links if they are looking for an attractively priced, intuitive, all-in-one solution that includes networking capabilities".

Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communication methods. The report notes, "UC products integrate communication channels (that is, media) networks and systems, as well as IT business applications and, in some cases, consumer applications and devices."

"We are excited to be recognized in Gartner's MarketScope report for Western Europe, in the wake of a similar report for North America. Continued recognition from a leading firm such as Gartner is a tribute to the strength of our UC portfolio, which will be further strengthened by the upcoming launch of a cloud-based offering for service providers, called cloudBOX.", said Abdul Kasim, VP of Marketing and Global Business Development at Critical Links.

Critical Links' edgeBOX provides a comprehensive solution for SMBs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 10 to 300 users.

Critical Links' target markets include SMBs (edgeBOX), larger enterprises with multiple branch offices, Service Providers who bring unified communications services to SMBs from the cloud (cloudBOX), the K-12 education market (Critical Links' Education Appliance), and hospitality (edgeHOTEL). The edgeBOX currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities make it an ideal platform for UC Managed Service Providers.

About Critical Links
Critical Links is a global provider of converged voice, data and IT solutions for Small and Medium Businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scaleable and fault-tolerant platform.

Critical Links' flagship product, the edgeBOX™, is an award winning multi-function gateway appliance that includes VOIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax-server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers.

For more information visit www.critical-links.com/PR

Critical Links' cloudBOX™ offering provides identical functionality as the edgeBOXTM from the cloud and is an exclusive offer for service providers and managed service providers who wish to provide fully outsourced, sophisticated voice and data services to SMBs.

About the MarketScope
The MarketScope is copyrighted 2010 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Editors Notes:
1. All brands and names may be trademarks of their respective companies.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Critical Links Included in Gartner's MarketScope Report on Unified Communications for the SMB Market, North America

03 Jun 2010 00:00:00 +0100

Critical Links earns a "Promising" rating in leading analyst firm's latest evaluation which rates Unified Communications (UC) Solutions for Small and Medium Businesses (SMBs) in North America.

FAIRFIELD, NJ, June 3rd, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs, today announced that top analyst firm Gartner, Inc has rated Critical Links as "Promising" in the "MarketScope for Unified Communications for the SMB Market, North America" report by Joslyn Faust and Megan Marek Fernandez published on April 9, 2010. Other vendors rated in this report as "Promising" include Cisco, IBM, Siemens, Microsoft and NEC.

This MarketScope report focuses on the premise-based UC market for SMBs and evaluated 11 vendors that offer UC solutions and platforms for SMBs. Critical Links' edgeBOX solution is described as a true all-in-one offering that is easy to implement and use. The report also highlights the ease of use and easy deployment aspects of the Critical Links edgeBOX UC solution. Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communication methods. The report notes, "UC products integrate communication channels (that is, media) networks and systems, as well as IT business applications and, in some cases, consumer applications and devices."

“We are proud to be recognized in Gartner's MarketScope report and we believe it demonstrates the level of success that edgeBOX UC solution has achieved in the SMB market.” said Abdul Kasim, VP of Marketing and Global Business Development at Critical Links. “We feel this rating validates our growing stature in the UC market for SMBs and we thank our customers for their continued trust in edgeBOX. We continue to make significant investments in areas such as business app integration for various vertical markets and also in new initiatives such as edgeBOX ‘UC as a Service’ offered from the cloud”.

Critical Links’ edgeBOX provides a comprehensive solution for SMBs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 10 to 300 users.

Critical Links’ target markets include SMBs, larger enterprises with multiple branch offices, Managed Service Providers who bring unified communications services to SMBs, the K-12 education market (Critical Links' Education Appliance), and hospitality (edgeHOTEL). The edgeBOX currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities should make it an ideal platform for UC Managed Service Providers.

For more information: www.critical-links.com or info@critical-links.com.

Editors Notes:
1. All brands and names may be trademarks of their respective companies.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Connected724 Launches Managed Services with Award-Winning edgeBOX™

12 May 2010 00:00:00 +0100

Connected724 Delivers Managed Services with Critical Links’ edgeBOXTM, Bringing Fully-Outsourced Voice, Data, Security and IT solutions to SMBs and Multi-Location Enterprises.

FAIRFIELD, NJ, April 12th, 2010 - Critical Links,a global provider of unified voice, data, security and IT solutions for SMBs (Small and Medium Businesses), today announced the launch of SMB managed services partnering with Connected724, a leading value-added provider of voice, data and IT solutions to enterprises and SMBs. Connected724 has almost 40 years of experience in implementing voice and data solutions for some of America’s largest enterprises.

Through this partnership, Connected724’s customers can get fully integrated and pre-programmed edgeBOXTM-based solutions, along with custom turn-key installation and concierge system maintenance. Connected724 maintains a 24-Hour helpdesk in Dallas and redundant NOC centers in Tampa and the UK to support these customers. Connected724 offers solutions that are typically 30 &37; less expensive than traditional solutions, allowing SMBs huge savings in TCO (Total Cost of Ownership). Connected724’s concierge system maintenance offers SMB customers access to a unique portfolio of services. This includes “one number support” for all hardware and software, on-site service at no additional charge and next day or better system restore and repair or replace.

Critical Links, recently highlighted in the Gartner Cool Vendor Report 2010, has a global footprint of more than 3000 deployments and 150,000 users for its award-winning edgeBOXTM. The edgeBOXTM delivers SMBs with a complete and state-of-the-art IT and telephony infrastructure in a single, pre-configured and tested platform – in essence, an ‘office-in-a-box’.

The edgeBOXTM has a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, presence, switchboard and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 10 to 300 users.

“We are excited about the launch of managed services for SMBs and multi-site enterprises with 7/24 support, and have evaluated several platforms and chosen Critical Links’ edgeBOXTM for this initiative as it is a field-proven solution that is cost-effective, feature rich and easily supportable”, commented Tierney Goode, Director of Product Operations, Connected724.

“We have great pleasure to partner with an industry leader like Connected724 and support the launch of fully outsourced managed services. The edgeBOXTM platform is ideal to deliver fully-outsourced managed services because of its advanced remote monitoring and management capabilities and the breadth of services it offers.” Commented Manouch Khezri, VP of Sales for North America at Critical Links.

Critical Links’ flagship product, the edgeBOX™, is an award winning multi-function gateway appliance that includes VOIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax-server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers.

Critical Links’ target markets include SMBs, larger enterprises with multiple branch offices, Managed Service Providers who bring unified communications services to SMBs, the K-12 education market (Critical Links’ Education Appliance), and hospitality (edgeHOTEL). The edgeBOXTM currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities should make it an ideal platform for UC Managed Service Providers. For more information: www.critical-links.com or info@critical-links.com.

About Connected724
Connected724 is a wholly owned division of Source, Inc. (www.source.com in business since 1971) focused on turnkey VOIP solutions and support. They stock and distribute a wide selection of unique, value priced SIP endpoints and system platform options for businesses of any size.

Connected724 offers SIP endpoints, Desk phones, WIFI phones, Gateway phones and Conference room phones. Turnkey voice and data solutions include Engineering, Design, Staging, Installation and around-the-clock maintenance services.

For more information, please visit www.connected724.com.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Critical Links and NetAxis Partner to Deliver State-of-the-Art Unified Communications Solutions for Small and Medium Enterprises in Malaysia

20 Apr 2010 00:00:00 +0100

Critical Links partners with NetAxis to bring award-winning edgeBOX with comprehensive voice, data, security and IT solutions in a single appliance (office-in-a-box) to SMEs

FAIRFIELD, NJ, April 20th, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for small and medium enterprises (SMEs), today announced a value-added distributor partnership agreement with NetAxis, a premier system integrator and solution provider in the data communications and networking industry in Malaysia. Critical Links has been recently named a “Cool Vendor in Enterprise Communications” by Gartner, Inc.

NetAxis is the latest addition to Critical Links’ world-wide value-added distributor network and will represent Critical Links in Malaysia, a fast-growing market for SME communications infrastructure. Critical Links will provide 24/7 support and various service level agreements to NetAxis’ SME customers and resellers, while some NetAxis employees are trained as edgeBOX-certified engineers. NetAxis will provide inventory and logistical support to edgeBOX resellers in Malaysia.

NetAxis is the leading system integrator and solution provider in Malaysia and has the capability to deliver the broadest and deepest portfolio of network systems, design and consulting services to service providers and enterprises. NetAxis has chosen edgeBOX as their SME infrastructure platform, as it combines all SME voice, data and IT requirements on a single, stable and scalable platform, with an easy-to-use management interface that is consistent across all services and form factors. edgeBOX also provides enterprise-grade features and remote management capabilities for managed service provides.

“We are excited to partner with Critical Links and have the highly versatile edgeBOX platform as part of our small and medium business portfolio. The edgeBOX is an attractive choice for SMEs to cut IT costs by implementing a high quality unified communications solution. They can get rid of many redundant pieces of hardware and software when they deploy this solution. Critical Links offers best-in-class support programs and continuous improvements to support their solution. We have full faith that edgeBOX will be a huge success in our market”, Commented Jazrine Tan, Business Development Manager at NetAxis.

Critical Links’ edgeBOX provides a comprehensive solution for SMEs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMEs. It is available on a range of scalable platforms for companies with 10 to 300 users. edgeBOX can be fully managed remotely through a simple browser, which makes it especially suited for system integrators that want to get into the business of providing managed services to SME customers.

“We are pleased by this opportunity to partner with a leader like NetAxis and bring the value of edgeBOX to SMEs in Malaysia”, commented Abdul Kasim, Vice President of Worldwide Marketing and Business Development at Critical Links. “The edgeBOX has established its leadership around the world in delivering value-added unified communication solutions at a fraction of the cost of traditional solutions. With recognition from the likes of Gartner, we have demonstrated our global appeal and this partnership will bring the game-changing edgeBOX solution to Malaysian SMEs”.

About Critical Links
Critical Links is a global provider of converged voice, data and IT solutions for small and medium businesses (SMBs) that dramatically simplify and cost-reduce by consolidating over a single scalable and fault-tolerant platform.

Critical Links’ flagship product, the edgeBOX™, is an award-winning multi-function gateway appliance that includes VoIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers. For more information: www.critical-links.com or info@critical-links.com.

About NetAxis Sdn. Bhd
Located in the heart of KL and PJ, NetAxis Sdn. Bhd. is a premier system integrator and solution provider in the data communication and networking industry in Malaysia and abroad. NetAxis solutions span the technologies of Local / Wide Area Networks, ISP Backbone & Access Solutions, Broadband Access network, Switched Backbone networks (Gigabit Ethernet, Fast Ethernet & Frame Relay), Fiber & Broadband network, Bandwidth Management, Internetworking, Voice/Data Integration (VoIP) and premises distribution. With the large coverage of products and partnerships, NetAxis can offer ‘One Source’ supply of products and services for service providers and enterprises. By integrating products with leading-edge technologies from the world’s major suppliers, NetAxis tailors solutions on a turnkey basis to meet a wide range of communications and networking challenges.

NetAxis was incorporated in 2001 by a group of entrepreneurs with a large amount of expertise and experience in the networking and communication industry. For more information please contact jazrine@netaxis.com.my or visit http://www.netaxis.com.my.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Radio Mantra, India’s Fastest Growing FM Network, Deploys Critical Links’ edgeBOX™

31 Mar 2010 00:00:00 +0100

Radio Mantra deploys edgeBOX appliances across 9 Indian cities in a nation-wide effort to streamline its voice and data infrastructure.

FAIRFIELD, NJ, March 31st, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs, today announced a major nation-wide deployment in India with Radio Mantra, a leading FM radio network owned and operated by the Dainik Jagran-promoted Shri Puran Multimedia Ltd (SPML). Radio Mantra is the fastest growing FM network in Northern India with around 300 employees spread out across 9 different cities. Their listener base is around 4.7 million with their services offered in Punjab, Haryana, Uttar Pradesh and Jharkhand covering a large swath of territory and population centers in India.

Radio Mantra wanted to leverage the latest unified communications technology to integrate its voice and data infrastructure linking remote offices together and to give employees the flexibility to collaborate from remote locations in a seamless, secure manner. As a radio station, it is also important for them to create a fun, pleasant experience for listeners who call in during contests and shows. A detailed case study on how Radio Mantra accomplished this task with the help of Critical Links can be downloaded here.

Shams Usmani, the Technical Head at Radio Mantra, who oversaw this deployment commented, “Various solutions were considered before we selected Critical Links’ edgeBOX for our nation-wide voice and data network. Though this was a massive undertaking for us with 9 simultaneous deployments across various cities in Northern India, the professionalism and expertise demonstrated by Critical Links working with our staff helped us to overcome most of the hurdles very quickly and we have successfully completed this project exactly the way we intended to, and on time, with no major interruptions in inter-office communications. Congratulations are due, both to our staff and to the Critical Links team for making this deployment a huge success”.

Critical Links’ edgeBOX provides a Multi-Service Business Gateway solution for SMBs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies from 10 to 300 users.

“We are excited at this opportunity to deliver a comprehensive voice and data infrastructure for Radio Mantra, in a nation-wide deployment in India. This major contract win clearly demonstrates Critical Links’ ability to scale its solutions to larger enterprises that are spread out geographically with multiple branch-offices”, commented Abdul Kasim, VP of Global Marketing and Business Development at Critical Links. “We were able to bring the necessary resources and support staff into this project at a very short notice, and given the size and breadth of this deployment, we are proud that we delivered a solution just as the customer wanted it and on schedule”.

About Radio Mantra
Radio Mantra is a leading FM and Radio operator in India and it is the radio arm of media conglomerate Jagran Group. It offers FM services in Punjab, Haryana, Uttar Pradesh and Jharkhand. According to the Indian Readership Survey, Round 2, Radio Mantra ranks sixth among all private broadcasters in India. With a listener base of around 5 million people across Northern India, Radio Mantra is one of the fastest growing radio networks in India.

For more information contact: shamsusmani@radiomantra.co.in.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Critical Links and Kisan Telecom Partner to Bring State-of-art ICT Solutions for Small and Medium Enterprises to the Republic of Korea (Seoul)

25 Mar 2010 00:00:00 +0000

FAIRFIELD, NJ, March 25th, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for small and medium enterprises (SMEs), today announced a value-added distributor and service partnership agreement with Kisan Telecom, a leading manufacturer and distributor of communication equipment in Korea.

Kisan Telecom is the latest addition to Critical Links’ world-wide value-added distributor network and will represent Critical Links in Korea, a highly mature market for unified and wireless communications. Critical Links will provide 24/7 support and various service level agreements to Kisan’s SME customers and resellers, while some of the Kisan employees will be trained as edgeBOX-certified engineers. Kisan will also provide inventory and logistical support to edgeBOX resellers in Korea.

Kisan Telecom Co. Ltd is a publicly traded company in Korea and operates two business divisions. The Mobile Telecommunication System division focuses on the provision of repeaters and related systems in radio and WiMax. The Wired Network System division develops and markets voice-over Internet protocol (VoIP) devices, access gateways, multi service provisioning platform (MSPP) devices and quality of service (QoS) routers. The Company also provides installation services and system integration services.

Kisan has picked edgeBOX as their SME infrastructure platform of choice, as it combines all SME voice and data requirements on a single, stable and scalable platform, with an easy-to-use management interface that is consistent across all services and form factors. edgeBOX also provides enterprise-grade features and remote management capabilities for SME managed service provides.

“We are excited to partner with Critical Links and have the scalable, multifaceted edgeBOX platform as part of our small and medium business portfolio. edgeBOX is an ideal unified voice and data solution for cash-strapped small businesses and medium-sized businesses trying to cut IT costs drastically, without compromising on the quality of services. With Critical Links’ fantastic 7X24 support program, and continuous improvements, we are confident that edgeBOX will be a huge success in the Korean market”, Commented Inseok Lee, Director of Operations at Kisan Telecom.

The edgeBOX provides a Multi-Service Business Gateway solution for SMEs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, router, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMEs. It is available on a range of scalable platforms for companies from 10 to 300 users. edgeBOX can be fully managed remotely through a simple browser, which makes it especially suited for system integrators that want to get into the business of providing managed services to SME customers.

“We are excited by this opportunity to partner with a leader like Kisan Telecom and bring the value of edgeBOX to small and medium businesses in Korea”, commented Joao Carreira, CEO at Critical Links. “The edgeBOX has established its leadership around the world in delivering value-added unified communication solutions at a fraction of the cost of traditional solutions. We are confident that the partnership with Kisan will allow us to expand our SMB footprint in Korea and eventually be the leading SMB infrastructure platform in that market. With the edgeBOX, SMBs in Korea can enjoy state-of-the art capabilities affordable only to large enterprises until now”.

About Kisan Telecom
Kisan Telecom Co., Ltd. is a Korea-based company engaged in the manufacturing of communication equipment for customers world-wide. The Company operates two business divisions. The Mobile Telecommunication System division focuses on the provision of repeaters and related systems, including radio frequency (RF) repeaters, optical repeaters, frequency shifting repeaters, feedback cancellation high power RF repeaters, WiBro repeaters, satellite digital multimedia broadcast (DMB) gap fillers and echo cancellers. The Wired Network System division develops and markets voice-over Internet protocol (VoIP) devices, access gateways, multi service provisioning platform (MSPP) devices and quality of service (QoS) routers. The Company also provides installation services and system integration services. For more information visit, http://www.kisantelecom.com/ or contact on 82-2-3433-8323 or via email bosco@kisantel.co.kr

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Critical Links Announces Supplier Partnership with Enflux Technologies

16 Mar 2010 00:00:00 +0000

FAIRFIELD, NJ, March 16th, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for small and medium businesses (SMBs), today announced a supplier partnership with Enflux Technologies, an SMB-focused, value-added supplier of integrated information and communication technology solutions in Northern Illinois.

Enflux Technologies is the latest addition to Critical Links’ impressive supplier network in the U.S. and especially in the Midwest region. Through this agreement, Enflux Technologies' efforts to bring edgeBOX-based solutions to SMBs in this region will be fully backed by Critical Links, including 24/7 support and various SLAs (service level agreements) customized for specific SMB needs.

The edgeBOX unified communications solution for SMBs includes a full-featured IP telephony system, smoothly integrated with email and web services, network access controls, contact database, calendars, security, router, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 10 to 300 users. edgeBOX can be fully managed remotely through a web browser, which makes it especially suited for system integrators that provide managed services to their SMB customers.

"More than ever, businesses are demanding outstanding solutions that trim their information technology expenses and take advantage of economies of scale through consolidation of their IT assets. The edgeBOX solution allows our customers to very quickly realize increased efficiencies, reduced complexity, and drastically lowered ongoing service costs," said Mike Hanson, president of Enflux Technologies. "We are excited to work with Critical Links to offer the edgeBOX solution to the under-served small and medium business segment in the Midwest. The edgeBOX platform affords our clients the opportunity to embrace cutting edge capabilities at an affordable price."

“We are very pleased at this opportunity to partner with Enflux Technologies – their commitment to serving SMBs with fully integrated IT infrastructure solutions fits well with our strategy”, commented Manouch Khezri, Head of Sales for North America at Critical Links. “We strive to be a solution provider and a business enabler for small and medium businesses, by building a wide array of applications and services seamlessly integrated around the edgeBOX platform. We are confident in Enflux Technologies' ability to fully leverage these services for the SMB market”.

About Enflux Technologies
Enflux Technologies provides comprehensive technology solutions and exceptional service to its clients in Northern Illinois and Southern Wisconsin. Enflux Technologies specializes in integrated data and voice solutions for small and medium businesses, healthcare organizations, and learning institutions. Enflux Technologies is a Critical Links authorized Solutions Partner. For more information email info@enflux.net or visit www.enflux.net.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Critical Links’ State-of-the-Art Unified Communications Portfolio to be Exhibited at the UK Convergence Summit

11 Mar 2010 00:00:00 +0000

Critical Links will showcase its award-winning edgeBOX – a comprehensive and robust “office-in-a-box” solution for service providers to deliver UC managed services to SMBs, at the Convergence Summit North 2010 in Manchester, UK on March 16-17.

FAIRFIELD, NJ, March 11th, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs, announced today that it will showcase its edgeBOX UC (Unified Communications) platform at the Convergence Summit North 2010 in Manchester, UK on March 16-17. Critical Links is a leading provider of UC platforms for Small and Medium Businesses and for service providers who want to bring managed UC services to SMBs. UC or Unified Communications is defined as communications technology (Voice, Video and Data) that is integrated with desktop applications such as presence, conferencing and unified messaging on an integrated software platform, and Critical Links’ edgeBOX brings much more than this to SMBs through a converged voice and data platform and fully integrated applications such as edgeDESKTOP and edgeEXCHANGE.

This summit is organized by Comms Business, a leading magazine in the communications sector with its head office in Kent, UK. This event is expected to attract close to 2000 people this year. The summit was launched in 2002 as an annual educational platform addressing the issues of voice and data convergence and has since grown into a large exhibition that brings together voice, mobile and data resellers and major suppliers and vendors of convergence platforms and products.

"We are excited to bring our edgeBOX UC platform and its unique value proposition to the attendees at the Convergence Summit in London; edgeBOX has several new features that enhance business productivity for SMBs and remote management capabilities for service providers. We will demonstrate these at the summit" said Vasco Correia, head of EMEA sales at Critical Links. “We look forward to welcoming visitors to our stand so they can experience the power of our UC portfolio for SMBs and service providers”.

The Critical Links’ edgeBOX provides a Multi-Service Business Gateway solution for SMBs that includes a full-fledged IP telephony system, smoothly integrated with email, web access, contact database, presence, calendars, security, router, VPN, file sharing, and much more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies from 10 to 300 users. edgeBOX can be fully managed remotely through a simple browser interface, which makes it especially suited for system integrators that want to get into the business of providing managed services to SMB customers.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt

Critical Links’ State-of-the-Art SME Portfolio to be Showcased at the IDC Enterprise Communications Show

05 Mar 2010 00:00:00 +0000

Critical Links, a co-sponsor for the IDC Enterprise Communications event, will showcase its edgeBOX – a sophisticated “office-in-a-box” solution for small and medium enterprises (SME), on March 9 in Lisbon, Portugal.

FAIRFIELD, NJ, March 5th, 2010 - Critical Links,a global provider of unified voice, data, security and IT solutions for SMEs, announced today that it will be demonstrating its edgeBOX UC (Unified Communications) platform at the IDC event on “UC and IP for enterprises” in Lisbon, Portugal on March 9, 2010. Critical Links is one of the sponsors for this IDC event, which includes a forum on the latest developments in IP & Unified Communications and how these developments are driving business benefits and growth.

Critical Links will also present a case study on “Affordable and Scalable Unified Communications for SME's and Branch Offices” led by Vasco Correia, head of EMEA sales, at the discussion forum.

The IDC event aims to show key decision makers and business participants how, when and under what circumstances the unified communications solutions and integration infrastructure for IP communications can streamline business processes and create competitive advantage by reducing communication costs and increasing the productivity of human resources.

"We are excited to share our edgeBOX portfolio and its value proposition with the participants at the IDC event in Lisbon; we have incorporated several new features that enhance business productivity and will demonstrate them at the show" said Vasco Correia, head of EMEA sales at Critical Links. “We look forward to welcoming guests to our booth so they can discover the power of our UC portfolio for SMEs”.

This IDC event will feature many case studies and discussions highlighting the benefits of UC (Unified Communications) and how the IP based solutions that make UC possible at very affordable prices to SMEs, are driving business growth and becoming an engine for business innovation in a global economy that is recovering from deep recession.

The Critical Links’ edgeBOX provides a Multi-Service Business Gateway solution for SMEs that includes a full-fledged IP telephony system, smoothly integrated with email, web access, contact database, presence, calendars, security, router, VPN, file sharing, and much more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMEs. It is available on a range of scalable platforms for companies from 10 to 300 users. edgeBOX can be fully managed remotely through a simple browser, which makes it especially suited for system integrators that want to get into the business of providing managed services to SME customers.

Contact information:

Abdul Kasim, VP Marketing
Critical-Links
akasim@critical-links.com
973.276.9006 x1004
www.critical-links.com/PR

Carlos Taveira
Get Global, Marketing Communications Consultancy
351 213502551
351 918711884
carlos.taveira@getglobal.pt