Last updated: 29/04/2012

Outlook offers the option to change the default email account i.e. the default account used to send and receive email.

Note: The article does assume that both accounts have been setup and are working properly.

Step 1: Close Outlook.

Step 2: Click on Start Menu > Control Panel > Mail.
This will open the “MAIL SETUP – OUTLOOK” dialog.

Step 3: Click on E-mail Accounts…to open the “ACCOUNT SETTINGS” dialog and select the ‘E-Mail’ tab.

Note that the ‘joe.bloggs@cloudnetworks.com.au’ is currently set as the default account.

Step 4: To make another account your primary email account, select that account from the account list and click Set as Default.

Step 5: The selected email account is now set as the default email account.

Click Close and Close.

Step 6: Start Outlook.

Done.

Last updated: 08/05/2012

Note: For demonstration purposes, a Kingston Data Traveler 400 USB key with 1 file on it (Testfile on USB stick.txt) is inserted into the local computer.
The host computer sees this USB key as drive K:.

Step 1: Logon to your CloudDesk as per normal.

Step 2: Select USB from the toolbar at the top of the screen.

If the above toolbar is not visible, click on to expand the toolbar to full view.

Step 3: Select your USB storage device from the drop down list.

Step 4: The drivers for this USB device will be installed and once it is ready for use, an extra icon will appear in the notification tray in the right hand corner of your CloudDesk.

Step 5: Once the USB device is ready for use, open Windows Explorer or My Computer and the USB device is now available as a disk within CloudDesk. This means it can now be used to read files from or write files to.

For this session/device, CloudDesk has assign drive letter E: to the USB device.

Step 6: Opening drive E: from within CloudDesk will show the file Testfile on USB stick.txt.

Done.

Troubleshooting.

Things to try when your USB device is not detected:

• When using the Citrix Receiver v. 3.0:
  In the tab up the top choose Preferences > Desktop Viewer Preferences > Devices………
  Uncheck Simplify device connections for me (Recommended)

Last updated: 29/03/2012

When you open Outlook it will open up in a standard view (usually Mail). This view which might not show any public folders you have got access to.

Step 1: Open Outlook.

Notice in the screenshot above, that Personal Folders are listed but the Public ones are not.

Step 2: Click on the Folder List icon at the bottom of the navigation pane.

When you hover over it with your mouse it will display the text “Folder List”.

Step 3: The public folders you have got access to, will now become visible.

Step 4: Double click on the Public Folders entry to expand the content.

Done.

Last updated: 28/03/2012

The Outlook “Out of Office” message can also be enabled, altered and disabled through webmail.

To access webmail, click on the Email tab in the Cloud Network portal

or click on the following link Cloud Networks webmail.

Enable Out of Office replies.

Step 1: Logon to Cloud Networks webmail and click Options.

Step 2: Select Set Automatic Replies….

Step 3: Tick the box Send automatic replies.

Step 4: Tick the box Send replies only during this time period: and enter a Start time and End time.

Step 5: Enter the text you want users within your company to see when your out of the office.

Step 6: Select Send automatic reply messages to senders outside my organization and select Send replies to all external senders.

Step 7: Enter the text you want people outside of your company to see when your out of the office.
This might be different then what you want your colleagues to see. If it is the same, you can copy and paste the text entered in Step 5.

Step 8: Scroll all the way down to the bottom of the page and in the right hand corner, click Save.

Disable Out of Office replies.

Repeat Step 1 and Step 2 as described above.

Step 3: Select Don’t send automatic replies.

Step 4: Scroll all the way down to the bottom of the page and in the right hand corner, click Save.

Done

Last updated: 28/03/2012

If you run into a situation where you want information stored in a PST file (e.g. emails, calendar entries, contacts) to be available whenever and wherever you use your Cloud Networks email account, read the following article.

Note: There is nothing wrong with having your information sit in a PST file. Main downside of using a PST file is that it does not allow you to have that information available “wherever and whenever”.

• Adding the PST file to Outlook
• Move / copy Email
• Contacts
• Copy Calendar entries

Adding the PST file to Outlook

In the example below a local PST file “my-emails-from-2010.pst” is used.

Step 1: Open Outlook and from the menu select File and click Info.

Step 2: Make sure your email account is selected in the Account Information section.

Step 3: Click Account Settings and select Account Settings….

Step 4: In the “ACCOUNT SETTINGS” dialog, select the ‘Data Files’ tab.

Step 5: Click Add and use the “CREATE OR OPEN OUTLOOK DATA FILE” to browse to location of the local PST “my-emails-from-2010.pst”.
Highlight the PST file and click OK.

Step 6: The selected PST now appears in the Data Files list.

Step 7: Click Close, the PST file will appear in Outlook’s navigation pane as well.

Email

From the “my-emails-from-2010.pst” an email is moved from the “July – December” folder to a folder called “Emails 2010” in the Cloud Network’s email account.

Step 1: Expand the PST file entry and double-click on July-December.

Step 2: Move the email titled “LinkedIn Research” into the folder ”Emails 2010” in the Cloud Networks account.

Moving an email can be achieved by “dragging”: select the email, keeping the left mouse button pressed and hover over the “Emails 2010” folder. Release the button once “Emails 2010” gets highlighted.

Step 3: As an alternative to moving the email, the email can be copied.
Right click on the email and select Copy.

Step 3a: Double click the “Emails 2010” folder

Step 3b: Click in the email pane and press Ctrl+V.
The email will now be copied to this folder.

Done.

Note on copying or moving: Usually when you want to avoid confusion by having the same email entry in more than one location it is adviced to do a “move”.

Contacts

From the “my-emails-from-2010.pst” some contacts are moved to the Cloud Network’s contacts.

Step 1: From the Outlook navigation pane, select Contacts.

Step 2: Select Contacts – name@cloudnetworks.com.au.

There currently are no contacts for this account.

Step 3:  Select My Old Contacts from the My Contacts list.

Step 4: Now select the contact(s) you want to copy to the Cloud Networks contact list. This can be done via:

• Select multiple entries by pressing the CTRL key (keep it pressed) and click on entries using the left mouse button.
  When your done selecting, release the CTRL key.

Selected entries will have a yellow title bar.

• Select all entries by pressing CTRL+A.

All title bars are yellow, indicating all are selected.

Step 5: Right click on one of the selected entries and select Copy.

Step 6: Select Contacts – name@cloudnetworks.com.au from the My Contacts list and click in the contacts pane to make that area active.

Step 7: Press CTRL+V and the contact entries will now be copied.

Done.

Calendar

From the “my-emails-from-2010.pst” some calendar entries will be copied into the Cloud Network’s calendar. Calendar entries in this PST reside in the “My Old Calendar” folder.

This article will describe two methods of copying entries, one for individual / small number of entries and one for copying entries in “bulk”.

Step 1: From the Outlook navigation pane, select Calendar.

Step 2: The “My Old Calendar” folder will appear in the My Calendar list but needs to be enabled first before you can use it.

Step 3: Tick the box My Old Calendar, both the Cloud Network’s calendar and the “My Old Calendar” will be shown side by side.

Depending on the number of entries you want to copy, click on one of the two links below:

• Copying individual entry / small number of entries.
• Copying “bulk” entries.

a) Copying individual entry / small number of entries.

Step 4: Individual entries can be copied from one calendar to another by “dragging”.
Click on a calendar entry with the left mouse button and keep the button pressed.
Move to the correct day in the new calendar and release the mouse button.

While “dragging” an arrow with a boxed “plus” appears – this indicates a “drag” is in process.

Step 5: Multiple entries can also be copied at once.

Step 5a: Select the first calendar entry to be moved by clicking on it with the left mouse button.
Press the CTRL key and keep it pressed and select the other calendar entries to be moved.

Unselected entry	Selected entry

After the last entry is selected, release the CTRL key.

Step 5b: Click on one of the selected Calendar entries with the right mouse button and click Copy.

Step 5c: In the Cloud Network’s calendar, select a day which matches one of the select entries and press Ctrl+V.

Using the example above, that would be March 7. This procedure will ensure that all selected calendar entries will get the correct day in the Cloud Network’s calendar.
The calendar entries will now be copied between the two calendars.

b) Copying “bulk” entries.

Step 4: To make it easier to copy large number of calendar entries, switch to a List view.
Click View in the Outlook menu bar and click Change View.

Step 5: Select List.

Step 6: The entries in the calendar will now appear as a list which makes them easier to copy.

Step 7: Select all the entries you want to copy, press the right-mouse button and select Copy.

Step 8: In the My Calendars list, select the Cloud Networks account and activate the Calendar entries pane by clicking in it with your left mouse button.

Step 9: Press Ctrl+V. The calendar entries selected in Step 7 are now being copied.

Step 10: When done, switch back to the normal calendar view by clicking Change View and click Calendar.

Done

Last updated: 23/03/2012

When you click on the Start Menu button in your CloudDesk, you’ll notice a Log Off and a Disconnect option.

So what is the difference?

Last updated: 29/03/2012

Outlook allows you to manage multiple email accounts from the one screen. You can also send email from a 2nd (or 3rd) account.

In the article below Joe Bloggs has 2 email accounts:

1. His main account is his work account: joe.bloggs@cloudnetworks.com.au
2. The 2nd account is his private email account: joe.bloggs@hotmail.com

Note: The article does assume that both accounts have been setup and are working properly.

Step 1: Open Outlook, the navigation pane will display both email accounts.

Step 2: On the Outlook menu bar, click New E-mail.
This will bring up a new email dialog.

Step 3: Notice that the From field will display the name associated with the main email account.

Step 4: If you want to send this email using your 2nd account, click on the From button and select that account from the drop-down list.

Step 5: The name behind the From button has now changed to your 2nd account.

Step 6: From here on, finish your email as per normal and click Send.

Done.

Related subject(s):

• How to change the default account for sending and receiving email.
  

Last updated: 26/03/2012

When trying to start the CloudDesk, you might be prompted to open or save launch.ica at the bottom of your screen.

How to fix this when using:

• Internet Explorer 9 (IE9)
• Google Chrome

IE 9

Internet Explorer 9 displays the following message at the bottom of the IE window: Do you want to open or save launch.ica…

Step 1: Open Internet Explorer and select Tools from the menu bar.

Step 2: Select Internet Options and select the ‘SECURITY’ tab.

Step 3: In the Select a zone… section, click on Trusted sites.

Step 4: In the trusted sites section, click on Sites.

Step 5: This will bring up the “TRUSTED SITES” dialog.

For  Add this website to the zone, enter https://portal.cloudnetworks.com.au
and click Add.

Step 6:  Click Close.

Step 7: Restart Internet Explorer and logon to CloudDesk again.

Done.

Note: If you are using Windows 7 64-bit you might still get prompted to “open or save launch.ica…” even after having performed the above steps. Please make sure you are starting the CloudDesk using the “Internet Explorer” shortcut from the start menu and not the “Internet Explorer (64-bit)” shortcut.

Chrome

In Google Chrome, a “launch.ica” button will appear on the download bar at the bottom of the Chrome screen.

Step 1: Click on the drop-down arrow next to launch.ica and select Always open files of this type.

Done.

Last updated: 17/05/2012

In the example below, the clients name is ‘Joe Bloggs’, their email address is ‘joebloggs@cloudnetworks.com.au’. Replace the ‘Joe Bloggs’ below with your own name and ‘joebloggs@cloudnetworks.com.au’ with your own email address such as ‘yourname@yourdomain.com.au’.

Step 1: Start Mac Mail and from the menu select Mail.

Step 2:  Click Preferences. 

Step 3: Select Accounts and click on the ‘plus’ icon in the bottom left corner of the window.

Step 4:  In the “ADD ACCOUNT” dialog, fill out the following fields.

Full Name: The name to be displayed when people receive your emails.
E-mail Address: The E-mail address you are sending email from, joebloggs@cloudnetworks.com.au
Password: The password provided to you by Cloud Networks to enable access to your email account. 
and click Continue.

Step 5: In the “INCOMING MAIL SERVER” dialog, enter the following details.

Account Type: POP
Account Description: You can put whatever you like here, we suggest your full email address, ‘joebloggs@cloudnetworks.com.au’
Incoming mail server: mail.cloudnetworks.com.au
User Name: The username provided to you by Cloud Networks to enable access to your email account.
Password: The password provided to you by Cloud Networks to enable access to your email account.

Step 6: In the “OUTGOING MAIL SERVER” dialog, enter the following details.

Description: You can put whatever you like here, we suggest your full email address, ‘joebloggs@cloudnetworks.com.au’
Outgoing mail server: mail.cloudnetworks.com.au
 ‘Use Only This Server’: Selected
(If you have multiple accounts, we suggest you use different Outgoing servers for your different accounts and leave this un-ticked)

‘Use Authentication’: Selected
User Name: The username provided to you by Cloud Networks to enable access to your email account.
Password: The password provided to you by Cloud Networks to enable access to your email account. 
Click Continue.

Step 7: Review the account summary and un-tick Take account online.
Note: If SSL is displayed as ‘on’, this can be turned off in the next steps.

Click Create.

Step 8: In the “ACCOUNTS” dialog, click on the ‘Advanced’ tab.

Check and /or update the following settings:

Port: 110
Use SSL: un-tick
Authentication: Password

Step 9: Click on the ‘Account Information’ tab. Click on the Outgoing Mail Server (SMTP) drop down list.

Step 10: Click on Edit Server List…

Step 11: Select the entry with server name  mail.cloudnetworks.com.au from the list and click on Advanced.

 Step 12: Set or correct the following details:

Use custom port: 587
Use Secure Sockets Layer (SSL): Un-ticked
Authentication: Password
User Name: The username provided to you by Cloud Networks to enable access to your email account.
Password: The password provided to you by Cloud Networks to enable access to your email account.

Click Ok.

Step 13: Close the “ACCOUNTS” dialog.

You will now be asked to save your changes, click Save.

Done.

Last updated: 27/03/2012

While working in a CloudDesk from home it might happen that your session becomes slow and unresponsive. In most cases the bottleneck is  the internet connection you are connecting from.

Below find a list of checks which can help you determine where the problem lies. These checks are also helpful in general internet connectivity troubleshooting.

Before doing any testing:

• Close your CloudDesk session.
• Are you (or anyone else) by any chance downloading some large files at the same time? If so, stop these downloads because that will consume most of the bandwidth.

SpeedTest website

The SpeedTest.Net website not only allows you to run a speed test but can also keep track of some historical data. E.g. compare the test you are running today to one which was done last month.

How does it work:

Step 1: Go to the SpeedTest.Net website.

Step 2: Click on BEGIN TEST.

Within minutes you will be presented with the results.

Hint: Write these results down for future reference.

OZ Broadband Speed Test website

Allows you to test the internet connection by downloading a file.

How does it work:

Step 1: Go to the OZ Broadband Speed Test website.

Step 2: The site will recommend you which provider to use for the test based on your connection.
In this test, Internode is recommended.
If you prefer to test with a different provider and/or different state, use the Mirror List section.

Step 3: Select the type of connection you are using (e.g. ADSL, ADSL 2+).

For this test ADSL2+, Cable Test (9MB) is used.

Step 4: After the test has run, the results are displayed.

Step 5: This results page also contains information to compare speed with the speed you in theory could get using your internet connection.

How can these details help?

If you experience slowness, run any of the above test 3 times (this is just to make sure they return the same values everytime) and provide us with the following details:

• name of your internet provider
• modem / modem type (e.g. 3GBroadband, ADSL 2+)
• link / connection speed
• download speed

This will help us assist you.