• Read PlanetLotus regularly as there's lots of great blog posts about IBM Connections.  A search for 'Connections' yields a tonne of posts.
• If you're working with Connections yourself, even if it is just learning about the technology, post about IBM Connections on your own blog.  You can bet that if you are struggling with some fundamental concern or issue, there will be others that are in the same boat!
• Comment on blogs you read, join the conversation! I know from personal experience that just a quick comment saying 'Your post has really helped me, thank you.' means a great deal.
• If you're of a technical bent, take part in the IBM Forum for Connections.  If you can, answer other posts (even if it's just to say that you have seen the same issue).  If not, just make sure that you post your own problems as it all adds to the knowledge base for others.
• Join the LinkedIn group for IBM Connections.  This 1,700 strong community is fantastic whatever your background as there is a mix of technical and business-led discussions, as well as polls and lots of shared news and announcements.  There are even job postings on occasion!  Of course LinkedIn proves a great way to meet with 'non-community' folks as many will be present on LinkedIn even if they have never read a blog post or been to a LUG, so please do make sue you are involved in this group.
• Attend a LUG or an IBM event such as Lotusphere or the Social Business Roadshows.  There is nothing as invigorating as meeting other impassioned individuals face-to-face!  User groups are a great way to meet some of the key Connections advocates from inside and outside of IBM, and usually have at least a few Connections-focused sessions to aid your understanding of the product.  Possibly even better, there is the Social Connections user group which meets every six months and is 100% focused on IBM Connections content.  The next event is in Dublin in June, with future events planned for the Netherlands and the USA.
• Join the IBM Connections community Skype chat. Many of the other forums and discussion spaces work on an asynchronous basis - ask a question and wait a few hours (or possibly a few days) for a response.  The Connections Skype chat brings a community of Connections specialists to your fingertips.  Ask howto questions, clarify your thinking on a new customisation, ask for advice on adoption, even paste your log file snippets when dealing with a tricky issue!  If you'd like to be involved, just contact one of the current members and ask to be added - you can email me if in any doubt!
• Join the IBM Connections Users community on the Greenhouse, discuss Connections with other users and raise your suggestions for enhancements using the Ideation Blog feature!
• If you have development-related questions around IBM Connections, raise them on StackOverflow - a terrific way to reach beyond the typical IBM/Lotus developer community.

What hashtags should we use on Twitter and in blog posts for IBM Connections (in general) and for IBM Connections Development?

• #ibmconnections & #ibmconnectionsdev
• #ibmcon & #ibmcondev
• #ibmcnx & #ibmcnxdev
• #connections & #connectionsdev
• Something else

The Convergence of Social, Unified Communications, and Content Management

Including IBM Connections, IBM Connections Community document libraries, IBM Sametime Advanced and IBM Sametime Unified Telephony Lite, this new solution is designed to provide an organisation will all the tools to offer its users a cohesive suite of social collaboration tools.  I’m sure that you will hear more from Luis Benitez and others as the day goes on in terms of details – I know that there are some great video demos to look out for too.

From our perspective, this new bundle provides a single part number for a really cohesive bundle of tools: instant messaging, VoIP, microblogging, communities, social profiles, document libraries, instant polls, forums, media galleries and so on.  When you compare the breadth of the solution with anything from Jive, Socialtext, Microsoft or SalesForce.com, it all stacks up tremendously well.  Like for like, there really is no comparison in ‘bang for the buck’.  IBM has done a super job of pulling it all together into one product.

As always though, Social Business is not really about the technology.  It is an enabler to help an organisation and individuals working within it to get to a culture where sharing carries less friction, where information and resources are easier to find and where the organisation is flattened to a point where it becomes about the ‘wirearchy‘ rather than the ‘hierarchy‘…

The Connections Suite will absolutely provide an organisation with the bundle of tools it needs in its’ kit bag.  The next challenge is how to implement them in a way that supports the organisation’s goals and direction.  That’s where IBM’s partners (and internal services team) need to step in, to remove the complexity from this bundle of products, make it into a really cohesive single solution and then to layer ‘the interesting stuff’ (user adoption, customisation, business process alignment, community management etc.) on top.  We can’t wait!

Of course, we still leveraged the superb network of independent thought leaders who we are lucky to have at our events BUT at this latest event we changed / evolved the format.

On this occasion I framed the discussion on the emerging role of the Community Manager (seen by some as the ‘rock star of the Enterprise’) and then actually used a collaboration platform to discuss, collaborate and innovate around the chosen topic.

The objective or rather the output of the debate was not simply to gain a better understanding of this subject (the fastest growing job role in Social Business) but also to create a job description for the role of Community Manager which could then be downloaded and iterated by users.

To help us achieve this we introduced attendees to the Collaboration Garden – a place where the Wicked Wednesday discussion and collaboration goes on in and around the physical events.

Once inside the Garden, users could not only record their opinions and raise questions but they could also examine (through the software) the potential responsibilities and attendant tools on hand to assist a Community Manager with user adoption – e.g. gamification and social media feeds.

The overall sentiment was that this was our best Wicked Wednesday to date and pointed the way forward for future events.  Weaving the use of the collaboration platform into the discussion from the start had a number of important effects:

• It forced us all ‘to drink our own champagne’
• Individuals contributed to the Garden on-premise and remotely (including from Spain and Ireland)
• It highlighted how much was lost when we simply spoke and did not record
• Live collaboration in the platform allowed for multi-threaded conversations which themselves were profoundly different to normal conversation
• Those who were not familiar with a social collaboration platform experienced it in a way that was far more refreshing and natural then the traditional demo mode

Wicked Wednesdays are all about sharing and collaborating with those who attend the latest trends, twists and turns in the Social Business journey. We take risks at this event; we have to in order to keep things fresh and real.  So it was particularly gratifying to hear that the new format was warmly welcomed by those involved.

We are planning our next Wicked Wednesday/Social Business Briefing to take place in June and in keeping with our need to innovate we are experimenting with moving the venue from the Royal Exchange to a comfortable, friendly, coffee shop in the city which should be fun.

For more information, feel free to contact us directly.

The ‘IBM Software Platinum Achievement Award – Outstanding Marketing Achievement’ recognised those business partners that have marketed IBM’s and their own solutions in innovative and ground-breaking ways over the past year.  Finalists were Portal, Applicable, Barrachd and Collaboration Matters with Collaboration Matters taking the award.

Activities that were highlighted in considering the award included:

• The Collaboration Diner at UC Expo (breaking the mould for trade show stands, by making the main event the conversation and contribution, not the sales effort)
• Our ongoing series of Social Business Breakfast sessions (combining education and discussion on topics and issues relating to Social Business all through a combination of face-to-face and tool-based collaboration)
• The Collaboration Garden (an exclusive invite-only Social Business platform allowing organisations and individuals to trial, learn, discuss and be educated around the power of Social within Business)

Key to all of these initiatives has been our focus on being ‘refreshingly different‘ – an IBM Business Partner like no other.  It is great to see IBM reward our efforts:

“Collaboration Matters are creating innovative solutions with IBM collaboration technology in response to the Social Business models more and more customers want to pursue.”
Mark Barrett, Business Unit Executive, Partner Sales, Software Business, UK and Ireland

Thanks must go to my colleague Rooven (who was behind the concept for the Collaboration Diner), to the team at Arrow ECS (our VAD) and to all those at IBM UK who have supported our efforts this year.

‘I am ready‘, ‘I am connected‘, ‘I am not alone‘, ‘The power to work the way you want‘, ‘Share work and ideas‘ and so on…

This was describing Collaboration, Messaging and Workflow software from 13 years ago, but could so easily be describing the impact of Social Media and Social Business tools (such as IBM Connections) today.

My goodness, Lotus Notes and Domino really was painting a vision of the future…

As this IBM technote states, the default password expires on April 26th, 2012:

The password to the plugin-key.kdb file that is shipped with WebSphere Application Server expires on April 26, 2012 US EDT. On distributed this file is placed in the [Plugin_Home]/config/{webservername} directory when a web server plug-in is configured on an installed web server.

CVE-2012-2162

If you are using the WebSphere Key and Certificate Management generated plug-in key store you are NOT affected. If, however, you are using the key store installed by default with the Web Server Plug-in for WebSphere Application Server and you have NEVER changed the key store’s password, then you must change the plug-in key store’s password, which removes the pending password expiration, to avoid a security exposure. Generally, as a best practice, IBM recommends you always change passwords from the default value to enhance the security of your system.

In reference to this specific security exposure concern, a majority of users do not reference the affected file at runtime and therefore are not impacted. However, a small minority of users must take action and use certificate management tools to remove the password expiration prior to April 26, 2012 to avoid experiencing this issue.

All the instructions for fixing this issue are contained in the technote, so take a read and make sure you’ve got this covered.

For the record, my advice when configuring a new Connections environment is to create a new keyfile with your own password, create a self-signed certificate or request a certified one from Verisign etc, then to import the certificates into WAS.  This is all detailed in the presentation that Rob Wunderlich and I gave at Lotusphere 2011.

Scheduled for Friday 22nd June 2012 at the IBM Labs in Dublin, this is the best chance you’ll have this year to hear directly from IBM Connections customers, consultants, partners, advocates and developers. Yes, developers too! By the kind invitation of IBM we are going direct to their European development base in Dublin, home to many members of the IBM Connections coding team. We’ll have sessions from IBMers on topics such as customisation, widget development, installation and management of Connections. Given that Connections 4.0 is imminent, you may get a sneak peak of what’s coming up in the future too!

However, this is a User Group rather than an IBM education event, so it won’t just be IBMers speaking. With two tracks (Business and Technical) we’re after the best of the best from around the community to speak at the event. As we’ve had at SocCnx I and II, the event will have a mix of customer case studies, adoption advice, technical show-and-tells, panel Q&As, and a few sessions we just can’t predict right now!

The call for session abstracts is open now, and closes on 30 April 2012, so if you would like to submit an abstract to be considered (for a 30minute session) please register for the event today and submit your idea. We’re particularly keen to hear from those outside the usual ‘bubble’ so if you’ve never spoken at Lotusphere or any of the other LUGs please don’t let that put you off. The Social Connections crowd are a very friendly bunch and we’d love to hear some new voices!  If you have any questions, please contact Sharon or Stuart for more info.

All the details are at SocialConnections.info, so please head over there to register and to submit an abstract.

You can also join the LinkedIn or Facebook groups, or follow all the news on Twitter (@SocCnx).  Hope to see you on June 22nd!

The IBM Connections Desktop Plug-ins Microsoft Windows is intended for Microsoft Windows users, adding social networking features and functionality from IBM Connections services, including Activities, Communities, Files, and Profiles.

The IBM Connections Desktop Plug-ins for Microsoft Windows provides the following features from Windows Explorer:

• Upload files for personal use or to share with others
• Upload files to a community or attach them to an Activity
• Share existing Connections files with other users or with a community
• Drag and drop files from your desktop to Connections Files or to a community
• View and manage versions of your files
• Add comments to files or recommend files
• Edit and publish local drafts to Connections
• Pin or follow folders and files for easier tracking
• View business cards for people and invite them to your network
• Easily access all Connections features via browser links

The IBM Connections Desktop Plug-ins Microsoft Windows supports:

• IBM Connections 3.0.1.1
• Microsoft Windows XP SP3 (32-bit), Windows Vista (32-bit), Windows 7 SP1 (32-bit, 64-bit)

I’ve been looking forward to this plug-in for a very long time, so I’m excited we have it for deployment today.  I know a number of customers that have been holding back on full-scale deployment of Connections until they have native access to Connections Files, so this will make a significant difference.  Hopefully the Mac version won’t be too far behind

So I hear you cry, what is The Collaboration Diner?

Many of you, especially those in North America, will be aware of a rather famous 1942 painting by Edward Hopper known as ‘Nighthawks‘:

Painted soon after the attack at Pearl Harbour, the painting is thought to detail the alienation felt by those in a strange city, and the interaction, consolation and prospective relationships that could be found within the diners that were scattered on street corners throughout New York and other cities.  Diner customers could ‘network’ with the few others in the physical location they inhabited.

In 2003, Wired magazine commissioned comic artist Josh Ellingson to bring the diner situation up to date in the face of the emergence of free wi-fi, ubiquitous mobile devices and laptops:

Once again, the diner or coffee shop had become the place where relaxation and re-connecting could be combined, but this time connections were as likely to be with those hundreds or thousands of miles away.  In 2003, it was likely that this would have been via a relatively small group of friends or colleagues that the individual was in regular contact with.

Now bring the situation up to the modern day. Social and Mobile dominate. Almost every individual carries at least a mobile phone, most a smartphone and many more than one device. Multiple social networks are reachable from these devices, personal, professional and organisational sites provide a constant connection to friends, family, colleagues, customers and partners. Business is as likely to be carried out in a diner in a strange city as at one’s own desk.

However, the diner is still a useful metaphor for the  meeting place, for the clash of cultures, the possibility of accidents and incidents leading to passionate discourse and idea-sparking conversations.

Thus we have seen the birth of The Collaboration Diner brought to you by Collaboration Matters, with its first outing at the UC Expo show in London this past week.

Look out for future posts detailing what was involved, why it was such an innovative concept, and what discussions took place there.  One thing’s for sure, tech trade shows have never seen anything like it!

Reacting well to competition requires critical analysis of your own product and its shortcomings, and a complete, open-minded understanding of why people might choose your competitors.

They’re not fanboys. They’re not brainwashed by “marketing”. Your competitors’ customers aren’t passing on your product because they’re stupid or irrational.

They’re choosing your competitors for good reasons, and denying the existence of such good reasons will only ensure that your product never overcomes them.

He goes on to discuss why Microsoft’s recent reaction to the threat of iOS is more constructive than Google’s.

It’s a fascinating reflection, and bears great relevance to the way in which we see some Collaboration and Social Business vendors react.

Customers are not irrational, users are not stupid. If you want them to choose to buy your solution, or even more importantly, to desire to use it, you had better go focus your attention and resources on making yours significantly better than the opposition, not on dissing the opposition or those that buy or use their products!

Well obviously there’s plenty of blogs (not least EdBrill.com) that you can read.  The presentations are also gradually being uploaded into the Lotusphere community on the Greenhouse.

However, you could also listen to a series of podcasts that cover the topics. As usual, your best bets are IdoNotes, Taking Notes and This Week in Lotus.  Here are some of the recent highlights:

Taking Notes Episode 148: 2012.01.24 – Alistair Rennie on Lotusphere 2012 and Getting Social
Taking Notes Episode 149: 2012.01.27 – Learn about OpenSocial with Ryan Baxter and Mikkel Heisterberg
Taking Notes Episode 150: 2012.02.09 – Activity Streams of the Future, with Alan Lepofsky
This Week in Lotus 086 – Live from Lotusphere 2012
This Week in Lotus 087 – Where’s the ’Do Not Disturb’? (covering IBM Quickr futures)
This Week in Lotus 088 – UltraAJAXersize (featuring Jason Dumont) (covering Lotus Notes, iNotes and Connections Mail)
This Week in Lotus 089 – Lotuslive becomes SmartCloud for Social Business

All are worth listening to if you want to get up to date.

I am currently running a survey on how organizations approach user adoption for collaboration tools. Many people have filled out the survey in the past couple of months, but I only have 25 responses from organizations using IBM Connections. I know there are a lot more of you out there ... and I'm very interested to read the pulse on your approach.

Here's an offer for organizations with IBM Connections. If I can get more than 100 respondents using IBM Connections to complete the survey, I will run a special webinar just for IBM Connections customers on the survey results. The webinar will report on what organizations with IBM Connections are doing from an adoption perspective. If I get more than 200 responses, I will write up the findings in a report ... and give a free copy to every IBM Connections organization that completes the survey (and leaves contact details).

So, if you use IBM Connections ... please take the user adoption survey now.

Thanks much!

This document describes the recommended strategy and steps for applying maintenance updates to IBM Connections 3.0.1.

In this wiki, we discuss the following topics:

• General customization process
• Customizing the Home page
• Customizing strings
• Customizing blogs
• Tivoli Directory Integrator
• Customizing the Profiles and Communities business cards
• Customizing communities
• Using the API
• IBM Web Experience Factory
• IBM Mashup Center
• Microsoft Outlook Connector

Universal app - new native iPad interface
Ability to upload documents to the IBM Connections server from other apps that support the "Open In..." feature of iOS  

• Upload email attachments directly to the IBM Connections server  
• Enables round trip editing of documents. Allows you to download a document from the IBM Connections server, open it in another editor app, then upload the updated document back to the IBM Connections server

iOS 5 Compatible
Fixed an issue with getting "Cannot Verify Server Identity" prompt for servers certificates from a valid certificate authority

Connections Enterprise Content Edition delivers the following capabilities:

• Provides integration of office document management with social collaboration and full content management of both structured and unstructured content.
• Leverages familiar desktop applications to author, share, and collaborate on content anywhere.
• Allows you to manage and securely access all content types, including social and collaborative content.
• Extends your social capabilities and advantages to enterprise and industry environments.

Connections Enterprise Content Edition V5.1.0 is an integrated solution designed to provide extensive desktop and collaborative application integration between IBM FileNet Content Manager, IBM Connections, and IBM Lotus Quickr Connectors.

It provides an office document management approach to enterprise content using existing desktop applications. Organizations can now create and leverage enterprise content with familiar applications.

Connections Enterprise Content Edition V5.1.0 leverages powerful social tools and Enterprise Content Management (ECM) capabilities for creation and management of accurate and relevant content. Both office document management and social collaboration are merged into a single environment for management of all content with the same social and enterprise tools.

Connections Enterprise Content Edition V5.1.0 is designed to provide the basis for your enterprise's social content community.

Connections Enterprise Content Edition V5.1.0 runs on the industry-leading content repository FileNet Content Manager V5.1.0. It leverages ECM performance, scalability, and security. On top of this enterprise base, Version 5.1.0 provides the additional social features needed for ECM users around desktop integration via the Lotus Quickr Connectors V8.5 and office document management in a social environment with IBM Connections V3.0.1.

Both IBM FileNet Content Manager V5.1.0 and IBM Content Manager Enterprise Edition V8.4.3 customers can purchase discounted add-on licensing to add social capabilities to their ECM environment. Connections Content Edition customers can obtain less restrictive ECM capabilities with discounted trade-up licensing to IBM Connections Enterprise Content Edition.

IBM Connections Content Edition V3, an integrated solution, enhancements:

• Enterprise document management and social collaboration are merged into a single environment to manage all types of content using the same social and desktop tools.
• Users can proactively manage content from within IBM Connections, providing support for corporate compliance requirements.
• Subject matter experts can create relevant and reliable content in real-time that is stored in your IBM Enterprise Content Management (ECM) repository and shared with your professional network.
• ECM content is accessible from social tools and desktop applications using the included Lotus Quickr Connectors.

Today's business environment is information and knowledge intensive. Today's social tools are designed to help you to leverage this exponential growth of information. Reliable content is essential, and connecting the right subject matter experts with the right content gives businesses real-time information in context - helping contribute to better business decisions made more efficiently.

IBM Connections Content Edition V3 integrates IBM Connections' best-in-class social software with the IBM industry-leading Enterprise Content Management (ECM) platform in a single affordable offering. This offering enables you to extend ECM services and function to a broad audience of business professionals using social software to help achieve their business goals.

IBM Connections Content Edition features:

• Users of IBM Connections 3.0.1 can view, access, and manage corporate content and associated metadata stored in IBM FileNet Content Manager through IBM Connections Communities.
• The IBM Lotus Quickr Connectors provides the ability to access content from popular desktop applications. Lotus Quickr Connectors now support 64-bit Windows Explorer and Microsoft Office 2010.

IBM Connections FileNet Content Manager Edition V3 is comprised of IBM Connections 3.0.1, a restricted license of IBM FileNet Content Manager V5.1, and IBM Lotus Quickr Connectors 8.5.0.3.

For existing IBM Connections customers, the IBM Connections FileNet Content Manager Add-on to IBM Connections includes a restricted license of IBM FileNet Content Manager V5.1 and IBM Lotus Quickr Connectors 8.5.0.3.

IBM Connections Content Edition V3 customers can purchase an attractive trade-up license, which give them more feature rich content management functionality and fewer restrictions (for example, the ability to extend their social content system to include broader enterprise content management functionality, such as records management, content analytics and collection, case management, capture and more).

This vignette comes from our member Andrew Carusone at Lowe’s Companies, Inc. who told the story at our workshop this summer.  Lowe’s on-boarded 100% of its employee base to its collaborative platform, IBM Connections last year.  That’s every executive, store manager, retail clerk, and stock boy on the payroll.  The entire Lowe’s workforce of 289,000 employees have access to Connections.  What’s interesting is that less than 17,000 of these employees are salaried employees, and even less are members of the management team.  The challenge for the Lowe’s social business team is to inspire the employee base to turn to the platform in the course of their normal day’s work.  For some employees, it comes naturally.

During beta tests, an enterprising Paint Department employee decided to try something new to demonstrate the ease of cleaning a Teflon paint tray.  She poured latex paint into it, let it dry, and then peeled the paint out whole.  She left both the paint “mold” and the paint tray on the paint counter.  Customers were amazed and delighted. Suddenly, she was sold out of the paint trays and shoppers were clamoring for more.

The employee turned to all of her traditional channels to get additional inventory.  She accessed the company’s enterprise inventory system, however, like most major retailers, the business process tightly controls the amount of additional inventory employees can request.  After exhausting other traditional sources, the employee then turned to the Connections platform and asked “out loud” if anyone knew how she could get more inventory.  Funny thing happened.  Although everyone felt her pain on the inventory shortage, they started replicating her paint mold/tray demo in their stores. And guess what? Suddenly other stores were selling out of the paint trays too.  As interest in the thread and the display idea grew in popularity, sales skyrocketed.

Lotus Notes 8.5.3 helps you quickly locate the people and content you need through integrated access to social tools from IBM Connections. This release provides an entitlement to the Files and Profiles features of IBM Connections 3.0.1 to customers with these licenses :
 

• IBM Lotus Domino Enterprise Client Access License
• IBM Lotus Domino Messaging Client Access License
• IBM Lotus Domino Collaboration Express License
• IBM Lotus Domino Messaging Express License

As a Lotus Notes customer, you can now deploy and access the Files and Profiles features of IBM Connections at no additional charge.

Access to the Files feature allows users to easily share content with other people and remove the need to send large files through email. It also allows you to socialize content you create, allowing people to easily find it, make recommendations, and share with other people.

Profiles helps users find the people they need by searching across the organization's content using tags to identify expertise, current projects, and responsibilities. It socializes skills, interests, and organizational structure for others to discover and benefit from.

• Access to Profiles and Files will be permitted from the Notes client, web browser and mobile devices (including the new IBM mobile native apps).
• Homepage is not included (so no activity streams etc.).
• TDI and DB2 are entitled as part of the offering, limited to use with the Connections features (though both may already be included in a limited form with Domino anyway).
• The Connections infrastructure is not limited to any particular number of PVUs, just as with the full Connections offering it will be flexible to serve the number of users licensed.
• There will be an upgrade path from this limited entitlement to the full Connections product, details due to be announced later this month.
• If a customer is already licensed for Quickr for the Notes/Domino users then, then they will have access to Connections Profiles, Files and Wikis (as Files and Wikis have been part of the Quickr license since 2009).
• There is currently no out-of-the-box technical means to limit Notes users to just these features on a existing Connections instance whilst other users have the full suite.  I'm sure that we can be creative!

Question
When you search all IBM Connections components, the results are returned based on relevance. How does Connections determine which documents are most relevant?

Answer
The simplified explanation is the more times a search term appears in a document, wiki, blog article etc. the more relevant that content becomes.

The search is built on top of Apache Lucene, as are most of IBM's search components. Detail of the Apache Lucene project can be found here: http://lucene.apache.org/java/docs/index.html

Here is the formula that is used in Connections 3.0.x: http://lucene.apache.org/java/2_4_0/api/org/apache/lucene/search/Similarity.html

The score of query q for document d correlates to the cosine-distance or dot-product between document and query vectors in a Vector Space Model (VSM) of Information Retrieval. A document whose vector is closer to the query vector in that model is scored higher. The score is computed as follows:

...

Fix:	Description:
3.0.1.0-LC-Multi-BLOGS-CRLO63035	BLOGS: CR3 FOR LC301
3.0.1.0-LC-Multi-COMMUNITIES-CRLO63039	COMMUNITIES: CR3 FOR LC301
3.0.1.0-LC-Multi-HOMEPAGE-CRLO63044	HOMEPAGE: CR3 FOR LC301
3.0.1.0-LC-Multi-FORUM-CRLO63047	FORUM: CR3 FOR LC301
3.0.1.0-LC-Multi-SEARCH-CRLO63045	SEARCH: CR3 FOR LC301
3.0.1.0-LC-Multi-ACTIVITIES-CRLO63031	ACTIVITIES: CR3 FOR LC301
3.0.1.0-LC-Multi-PROFILES-CRLO63043	PROFILES: CR3 FOR LC301
3.0.1.0-LC-Multi-DOGEAR-CRLO63042	DOGEAR: CR3 FOR LC301
3.0.1.0-LC-Multi-NEWS-CRLO63046	NEWS: CR3 FOR LC301

Vantage for IBM Connections V1.0 and Vantage for IBM Sametime V1.0 enable security and policy management controls, beyond the native IBM implementations, that are designed to help social organizations remain compliant with key regulatory and corporate governance requirements.

Vantage, provided by Actiance, an IBM Business Partner, is the industry-leading security, management, and compliance solution for unified communications and collaboration platforms. Through tight integration with IBM Connections and IBM Sametime, Vantage delivers granular security, reporting logging, and archiving controls for content posted within IBM Connections and IBM Sametime environments.

Vantage for IBM Connections captures and reports social conversations, posts, comments, and files that have been shared between IBM Connections users for eDiscovery purposes. Vantage for IBM Sametime enables real-time management, reporting, and security alerts augmenting IBM Sametime's native functionality. It enables granular policy setting, ethical walls, message hygiene, malware prevention, and content archiving for eDiscovery purposes as well.

Vantage for IBM Connections V1.0 monitors and captures conversations, posts, comments, and files that have been shared between IBM Connections users.

Vantage for IBM Sametime and IBM Connections provides a compliance solution that is up-to-date on the dynamic and interactive communication channels a social business leverages. No matter how small or out-of-context a remark or comment might be, every post can be captured and put into the larger context of a holistic compliance solution for the social business.

Additional compliance capabilities of Vantage for IBM Connections:

• Automated logging of all IBM Connections end-user events (wikis, blogs, forum, activities, communities, profiles, bookmarks, and files)
• Real-time content inspection by keywords, lexicons, restricted phrases, regular expressions, user, type, and date range, that helps enable compliance personnel to easily locate relevant data, and helps to significantly reduce risk by allowing organizations to remove inappropriate content quickly
• Logs and archives original format and images of posts within IBM Connections; real-time review in the context of how they were posted in chronological order that helps to make the legal discovery, review, and reporting process simpler and less costly
• Simple creation and enforcement of granular policies on which content to capture that helps enable organizations to more effectively manage their compliance program
• Global and group role-based access control helps strengthen and simplify an organization's ability to comply with regulations

• This solution is much needed and very exciting.  Connections helps organisations do business and collaborate in a more flexible and informal way, but that doesn't mean that security or compliance can be discarded along the way.  This solution helps maintain these aspects without impeding the free flow of social content.
• Actiance (formerly Facetime) have a great reputation for their IBM-based solutions, and what's more, are keen members of the Lotus community.  I am delighted for them to have brought these solutions to market with IBM, and wish them great success.
• Hopefully this is the start of a successful and profitable ISV market for IBM Connections - we need other ISVs to step up to the plate with solutions for analytics, backup/recovery, monitoring, CRM and more.  Clearly IBM is betting on Connections being a central pillar of their Social Business strategy - a vibrant ISV community is an essential aspect of a successful platform.

• There will be a mix of great speakers from IBM (including from the Connections product management team in the US), business partners and customers
• We will cover business, technical and management aspects of IBM Connections, as well as having a few wildcard topics thrown in as well
• Most sessions will be 30 minutes long, keeping the high-tempo and varied topics that were such a success at Social Connections 1
• We will mix up the session types even more than we did at the first event, with seminars, Q&A panels and unconference sessions
• All sessions will be recorded and made available for replay, and all presentations will be uploaded to Slideshare

It gives me great pleasure to announce that the Quickr Connectors now support Microsoft Windows 64bit and Office 2010. As promised at this year's Lotusphere, our development teams were hard at work on this one and I thank them for their great work and earlier than expected release.

The updated installers are available on Fix Central as Quickr Connectors 8.5.0.1_HF7.

With the IBM Connections Connector for Lotus Quickr, you can create associated Lotus Quickr team places for IBM Connections communities. A Lotus Quickr team place provides a central location from which a team can organize, share files, and collaborate on documents. Every IBM Connections community owner can optionally choose to create an associated Lotus Quickr team place. Updates made in the Lotus Quickr team place are aggregated in the community overview page, making it easier to stay current with projects and work collaboratively. Access control and membership of the Lotus Quickr place is determined by the often fluctuating IBM Connections community membership; it does not need to be managed separately. This version of the connector supports integration of Communities in IBM Connections 3.0.1 with Lotus Quickr 8.5 for WebSphere Portal, or Lotus Quickr 8.5 for Lotus Domino 8.5.

• Undoubtedly the 64-bit connector is overdue, however I completely understand that the model for building this kind of Explorer-level plugin had changed in 64-bit WIndows and so it would take some time to build a new version.  
• I thank Mac Guidera and his team for getting this out of the door - there are a lot of customers waiting (not so) patiently for this code.
• The fact that so many have clamoured for the 64-bit connector just shows how important they are to the Quickr product.  At the time Quickr shipped back in 2007, they were unique in the marketplace and really added to the power of what had been a web-based tool until that point.  There are more tools that do this now (Dropbox etc.), but users still rely on the connectors to get their work done.
• Now that the 64-bit connectors have shipped, the attention will undoubtedly shift to the long-awaited Mac connectors.
• It's great that we have the new Quickr connector for Connections, I look forward to giving it a try.  However, it still feels to me as though this code should be part of the standard Connections product.  Given it just calls Quickr APIs, there is nothing to add there, so just put the code into Connections and make it work with just a few configuration switches.
• The Connections connector works well for a particular use case, having a Quickr place embedded within a specific Connections community with a 1:1 mapping between the two.  However a lot of customers would like to be able to do more to integrate the two products into one solution - adding two or more existing places into a community for instance, or pulling a feed of updates from all a user's places into the Homepage activity stream.  As IBM decides what to do with the Quickr J2EE product, I hope for more of the Quickr functionality to be brought into Connections to allow this to happen.
• Credit where credit's due, it's great to see these connectors ship. Thank you.

IBM FileNet Content Manager Collaboration Edition and IBM Content Manager Collaboration Edition offer you the integration between IBM's Lotus Quickr team collaboration and Enterprise Content Management (ECM) family of offerings.

IBM FileNet Content Manager Collaboration Edition V8.5 and IBM Content Manager Collaboration Edition V8.5 deliver updated versions of IBM Lotus Quickr 8.5, IBM FileNet Content Manager V5.0, and IBM Content Manager 8.4.2 to provide integrated end-to-end collaboration and ECM solution that allow users to:

• Easily move content to and from Lotus Quickr and IBM ECM repositories
• Benefit from enhanced integration between Lotus Quickr, IBM FileNet Content Manager, and IBM Content Manager, including new "direct connect" web-based component so users can natively display and interact with ECM content from within a Lotus Quickr place
• Search FileNet Content Manager and IBM Content Manager content from Lotus Quickr Web 2.0 user interface
• Use the Lotus Quickr connectors to interact with content in both Lotus Quickr, FileNet Content Manager, and IBM Content Manager software, providing access to these repositories as a natural extension of popular applications such as Microsoft Office, Windows Explorer, Outlook, Lotus Notes, Lotus Sametime, and Lotus Symphony

IBM FileNet Content Manager Collaboration Edition and IBM Content Manager Collaboration Edition both extend ECM services and function to a broader audience, while introducing collaborative tools to the content management environment helping organizations connect the right people with the right information at the right time.

IBM FileNet Content Manager Collaboration Edition and IBM Content Manager Collaboration Edition leverage new Web service components to provide integration between best-of-breed collaboration tools of IBM Lotus Quickr and IBM's ECM repositories.

1. These bundles have been well-received by customers looking for integrated collaboration and document-management solutions.  
2. Typically, larger enterprises already have document-management infrastructure, whereas these bundles are intended for those that do not have the back-end in place.  They typically score well in the mid-range organisations.
3. Both FileNet and Content Manager are considered best-of-breed by analysts, and tend to do well in competitive situations.  They have their own strengths and weaknesses, which sometimes leads to confusion in terms of which is the right solution for a given situation.
4. FileNet Content Manager P8 5.0 is a big step forward, with CMIS support, Content Federation Services (enables federated content to be moved from source repositories into P8 native storage) and more.
5. Lotus Quickr 8.5 is probably the most significant upgrade in the history of the Quickr/Quickplace product line.  It has received great feedback in every upgrade we've completed for customers.

IBM Lotus Quickr supports several features in Lotus Connections and is correspondingly supported by them.

The following features are available:

• Lotus Connections Profile business card display for Lotus Quickr users
• From a Lotus Connections activity a user can publish content to a Lotus Quickr library
• From a Lotus Connections community a user can create a Lotus Quickr place, wiki, or blog

The following steps provide an overview of the process of integrating Lotus Connections and IBM Lotus Quickr...

Opus Neo ready to reveal the new Neo.Dashboard for Quickr and Domino

It’s a great feeling to come to this point where you finally can share all the exciting new stuff we at Opus Neo have been working on whilst having one of the busiest year in regards to project work.



But that is not all :-)

Imagine opening your Dashboard on the mobile and read information from Quickr, RSS feeds, web apps, ECM or even information from Connections – “Wow” we say – what do you say?

So what does this mean for Current and new Quickr Users?
With Neo.Dashboard you are combining all your Places into one consolidated homepage for your Quickr Places so that you can remain updated regarding your Quickr places and stay connected to your professional and social networks.



For a full feaure list, a web demo or getting access to a trial Dashboard, please visit http://www.opusneo.com/neodashboard

Background for Neo.Dashboard
The open architecture (through widgets) makes it possible to leverage social media technologies e.g. Blogs RSS Feeds, Google Gadgets, Flickr, Twitter, Facebook as well as IBM Lotus Quickr, Sametime, Notes Mail, Calendar & ToDo, Applications and Lotus Connections all integrated into one page in Neo.Dashboard while maintaining security.

IBM Lotus Quickr 8.5.1 for Domino adds significant enhancements for users with important business content who need to collaborate with colleagues, clients, and partners

IBM Lotus Quickr is team collaboration software that helps you access and interact with the people and information in your organization to complete projects effectively. IBM Lotus Quickr 8.5.1 for Domino provides additional features to the newly released Lotus Quickr 8.5 for Domino including:

• Support for Domino Off-Line Services, which enables users to create a copy of a Quickr Place on their local machine, make changes to the local copy without a network connection, and then synchronize changes on the server when reconnected to the network (Microsoft Windows users only).
• Availability of Hebrew and Arabic national language versions so now all national languages are supported.
• Import and export support for Microsoft Excel 2007 formatted files into the new "List" feature for structured content. Lists were first introduced in Lotus Quickr 8.5 for Domino.
• Easy, direct upgrade process from Lotus Quickr for Domino 8.1, 8.2, and 8.5.
• Support for Lotus Connections 3.
• Support for Lotus Sametime 8.5.1.

Planned Availability Date

December 16, 2010: Electronic availability
January 14, 2011: Media availability

var head = document.getElementsByTagName("head");
if (head && head[0]) {
var lang = (QuickrLocaleUtil.getStyleLocaleList())[0];
var skinCss = document.createElement("link");
skinCss.rel = ("stylesheet");
skinCss.type = ("text/css");
skinCss.href = ("/qphtml/skins/setup/nls/"+lang+"/setup81collabmatters.css");
head[0].appendChild(skinCss);
}

var head = document.getElementsByTagName("head");
if (head && head[0]) {
var lang = (QuickrLocaleUtil.getStyleLocaleList())[0];
var skinCss = document.createElement("link");
skinCss.rel = ("stylesheet");
skinCss.type = ("text/css");
skinCss.href = ("/qphtml/skins/setup/nls/"+lang+"/setup81collabmatters.css");
head[0].appendChild(skinCss);
}

Connections	Quickr

IBM Lotus Quickr V8.5 for Domino streamlines user experience and is designed to reduce total cost of ownership

At a glance

IBM Lotus Quickr 8.5 for Domino makes it easier to share, save, and search important business content while collaborating with colleagues, clients, and partners. Performance improvements and administrative improvements are designed to reduce the total cost of ownership of Lotus Quickr for Domino.

New capabilities include:

• Streamlined user experience
• Native integration with Enterprise Content Management systems
• Feature enhancements you requested including recycle bin and lists
• More extensibility for easy customization
• More administrative control, reporting, and deployment options

Lotus Quickr 8.5 for Domino integrates with Enterprise Content Management (ECM) repositories. New ECM integration capabilities are:

• Custom defined mandatory metadata entry, through the Web interface and via Lotus Quickr Connectors
• Direct connection with ECM repositories that allows native display and editing of ECM content directly from the Lotus Quickr Web interface
• Parametric search of ECM content

Adding features you requested makes Lotus Quickr 8.5 for Domino a competitive and compelling solution for managing business content. Some of the new features included in Quickr 8.5 for Domino are:

• Easy document check-in, check-out, and versioning from the Web interface and Lotus Quickr Connectors
• A recycle bin for soft delete capability, which maintains document security
• Round trip editing in all browsers, not just Internet Explorer
• Team calendar overlays to your personal calendar in Lotus Notes or Microsoft Outlook
• Folder level access control making it easy to secure or share content appropriately
• Intuitive lists function to organize data sets and to provide an easy way to visualize, edit, and analyze tabular data
• Representational State Transfer (REST) services for page and document uploads and expansion of Web service APIs that provide additional extensibility and customization

Additional enhancements make managing Quickr 8.5 for Domino easier:

• Easier to manage with new and easier to use administrative control, reporting, and deployment options.
• Easy to upgrade with support for direct upgrade from Quickr 8.2 to Quickr 8.5 for Domino.
• Expanded and stored system usage statistics that allow trend analysis and easier optimization.
• Multilingual Lotus Quickr servers that are supported for organizations who use different languages. You no longer need to deploy multiple Lotus Quickr servers to support more than one language.
• Supports Windows single sign-on so end users can leverage their Windows logon for the Lotus Quickr browser UI and Lotus Quickr Connectors.
• Linux server support provides more choice of operating systems.

As I announced here on Aug 16th, SNAPPS was working on some user-focused plug-in modules for the "My Places" area of Lotus Quickr for Domino. Well today I can happily say it is a fait accompli, and ready for production! We've developed three to start with, and more are in the works. The Modules work with versions 8.1, 8.2, and 8.5 (beta or GA, when that comes). I've detailed them below, and you should see screenshots very soon - but the code is ready and evals are downloadable now. Our final stress test simulated what would likely be the largest single-server Quickr installation in the world, so I think we're ready!

Favorites Module
The Favorites Module gives end users the ability to - with a simple click of the mouse - create a link to their most often-used places at the top of the My Places list. Once there, the user can reorder the list, change the name of the link to what they want, or remove them from the list. In the My Places list, places that are already Favorites have a visual cue of a gold star next to the name. The Module is simple, intuitive, and one of the most requested features in the Quickr product. The Favorites module is licensed per user.

Custom Tab Module
The Custom Tab Module lets you add your own tab to the My Places area, with your own HTML and Javascript. It can be as simple as "Company News," "Privacy Policies," or "Usage Guidelines." Or, you can make it as complex as a charting application, dashboard, aggregation of data from other sources - there really is no limit to what you can do with this extra page! SNAPPS is of course available to develop your custom content for these more complex use cases. The Custom Tab Module is licensed per server.

InfoBox Module
The InfoBox Module lets you add your own text or HTML on the left side of the screen in one of five ways. You can create a separate box above or below IBM's "Tips" box, you can prepend your text in the same Tips box, append to the end of it, or replace it entirely! The InfoBox Module is licensed per server. However, if you purchase either the Favorites or Custom Tab Modules, we'll give you a license of the InfoBox Module as a bonus!

After angsting for a few weeks about building a new website, registration process, and all the beta testing involved with just the evaluation process, we decided to use what we already had - QuickrTemplates.com. Thousands of Quickr users, administrators and developers are already registered there, so we have built a second tab (once you're logged in) for Product Evals. It was very important to us to keep it clear that everything on the primary list of templates is still free! If it's been a while since you've logged into QuickrTemplates.com (and it shouldn't be - we updated the freebies just a couple weeks ago), simply enter your email address and click "Reset Password" and you'll get a new password immediately. Then log in, click on Product Evals, and all you need is right there on one page - downloads, instructions, and the key request file.

Lotus Quickr Domino 8.5 Beta upgrade complete

We have completed the upgrade of our Lotus Quickr Domino server to the 8.5 Beta version for everyone to try out!!  This upgrade took slightly longer than expected due to the number of places that we have (we'll need to do some archiving soon), but was very straight forward.  Please try it out and let us know what you think by posting comments and any issues that you may encounter to the Lotus Quickr Forum or send us an e-mail.

HTTP JVM: java.net.ConnectException: Connection timed out: connect
HTTP JVM: at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
HTTP JVM: at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:59)
HTTP JVM: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:41)
HTTP JVM: at java.lang.reflect.Constructor.newInstance(Constructor.java:528)
HTTP JVM: at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1305)
HTTP JVM: at java.security.AccessController.doPrivileged(AccessController.java:251)
HTTP JVM: at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1299)
HTTP JVM: at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:953)
HTTP JVM: at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:386)
HTTP JVM: at com.lotus.quickplace.util.QuickrSupportUtil.doPost(QuickrSupportUtil.java:270)
HTTP JVM: at com.lotus.quickplace.util.QuickrSupportUtil.doGet(QuickrSupportUtil.java:133)
HTTP JVM: at javax.servlet.http.HttpServlet.service(HttpServlet.java:499)
HTTP JVM: at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
HTTP JVM: at lotus.domino.servlet.DominoServletInvoker.executeServlet(DominoServletInvoker.java:296)
HTTP JVM: at lotus.domino.servlet.DominoServletInvoker.service(DominoServletInvoker.java:237)
HTTP JVM: at lotus.domino.servlet.ServletManager.service(ServletManager.java:258)
HTTP JVM: Caused by:
HTTP JVM: java.net.ConnectException: Connection timed out: connect

New IBM Social Software to Help Enterprises Securely Manage Files, Blogs and Wikis

Today at the Enterprise 2.0 conference in Boston, IBM announced new social software called IBM Lotus Quickr 8.5 for WebSphere Portal to help workers connect and adapt to information and insight, including files, blogs, and wikis in a rapidly changing business environment.

ebizQ received the following:

The software, which offers a higher level of integration with a variety of IBM and Microsoft offerings than the previous version, is available now.



Rheinmetall AG tested the new software. “Lotus Quickr 8.5 software will help our employees cope with daily business challenges and collaborate more efficiently with coworkers, customers and suppliers,” said Markus Bentele, Corporate CIO, Rheinmetall AG.

A recent study by IBM found that 98 percent of CEOs need to restructure the way their organizations work; 5.3 hours is wasted per employee per week due to inefficient processes. Two hours is spent per employee per day looking for the right information and expertise within an organization. IBM’s social software can help alleviate this problem because it helps keep global work teams better connected and more able to deliver results.

IBM Lotus Quickr helps teams create content, collaborate and work fast online together. It’s a companion product to Lotus Connections, software that empowers business professionals to develop, nurture and remain in contact with the network of their colleagues; respond quickly to business opportunities by calling upon expertise in their network; and discuss and refine new creative ideas with communities of coworkers, partners and customers.

• Enables the discovery of enterprise content and provides seamless access to business documents across the organization, while leveraging collaboration tools and every day business applications (e-mail, Office, and other tasks)
• Provides organizations with the ability to handle content as a secure corporate asset in an Enterprise Content Management (ECM) system, allowing content to participate in Business Process Management, and to be managed in accordance with content discovery, auto classification, as well as compliance and retention policies

• Transfer collaborative content from Lotus Quickr to an ECM repository
• Incorporate existing ECM content inside collaborative team places
• Search Lotus Quickr and ECM content from a Lotus Quickr user interface
• Search IBM Content Manager and IBM FileNet Content Manager content from common desktop and e-mail applications
• Use the e-mail and desktop Place connectors to directly interact with content in IBM Content Manager and IBM FileNet Content Manager
• Use direct connect iWidgets to natively interact with content against IBM Content Manager and IBM FileNet Content Manager
• Extend advanced ECM services and function to broader collaborative team services and document management environments

IBM Lotus Quickr 8.5 for WebSphere Portal delivers:

• New user experience
• Native bridging with Enterprise Content Management (ECM) repositories
• More administrative control
• New library portlet to integrate Lotus Quickr content into WebSphere Portal applications
• Infrastructure update and expansion, including support for IBM WebSphere Portal V6.1.5

IBM Lotus Quickr Connectors 8.5 provides:

• Users with the ability to easily access and contribute shared content in Lotus Quickr team places and ECM systems directly from popular desktop applications
• Integration with Lotus Quickr and ECM systems from Lotus Notes, Lotus Sametime, Lotus Symphony, Microsoft Office, Microsoft Outlook, and Microsoft Windows Explorer

IBM Lotus Quickr 8.5 for WebSphere Portal provides user interface enhancements, increased integration, streamlined administration, and infrastructure updates. It includes:

• Updated browser theme to give users a consistent experience across IBM products, including Lotus Connections and WebSphere Portal.
• Simplification of frequent user actions such as navigation within a place and common library, and document management actions.
• New rich text editor for browser-based creation of content. The same text editor is used across IBM products, such as Lotus Connections, giving end users a common experience.
• Increased integration between Lotus Quickr and Lotus Connections, including top-line navigation, use of the person card, and integrated search menu.
• Simplification of member management inside Quickr places to facilitate end-user self-service.
• New place catalog with tag-based navigation that simplifies locating places, particularly in large Lotus Quickr deployments.
• Enhanced integration with Enterprise Content Management (ECM) repositories, including new "direct connect" Web-based component that allows users to natively display and interact with ECM content from within a Lotus Quickr place.
• Parametric search of ECM content.
• Enhancements to Lotus Quickr Connectors to better support ECM content (refer to Software Announcement ZP08-0602, dated December 09, 2008.
• Easier, more flexible management tools with new administrator console that provides more complete user and place statistics, enhanced backup and recovery tools, and simplified place customization.
• New library portlet to integrate Lotus Quickr content into WebSphere Portal applications.
• Support for WebSphere Portal V6.1.5.
• Other infrastructure platform updates including AIX V6.1 64 bit, Windows 2008 64 bit, SLES 10, SLES 64 bit on System z, Oracle 10.2, Internet Explorer 8 on Windows, Firefox 3.5 on Windows, Linux, and Mac.

Using Lotus Quickr Connectors 8.5 so users can easily and naturally work together on content and access content contributed by colleagues directly from their favorite desktop applications. The connectors support check-in and check-out to help manage the process of multiple authors, and version control to ensure that everyone always has the latest copy of a document. Lotus Quickr Connectors 8.5 is included with other Lotus Quickr offerings and is also available separately for access to other content repositories such as ECM systems.

• Mandatory metadata enforcement - new, simple and intuitive interface to enter and enforce entry of metadata for documents.
• Notes integration - simple drag-and-drop of Lotus Notes e-mails into Lotus Quickr places.
• Sametime integration - drag-and-drop documents into a Lotus Sametime chat windows and Web conferences.
• Microsoft Office integration - native integration into the Office 2007 "ribbon."
• User-initiated publication to a content server that helps manage performance -- particularly useful in low bandwidth situations.
• Launch a search dialog from the context of a desktop connector.
• Support for third-party authentication tools, such as SiteMinder and Tivoli Access Manager.
• Support for single sign-on tools, such as SPNEGO.
• Support for multiuser installation of the connectors on a shared workstation.

Troubleshooting IBM Lotus Sametime and IBM Lotus Quickr integration issues
               
Level: Introductory
02 Apr 2010

By Casey Brown, Purvi Trivedi, and Stephen Shepherd

This white paper provides a step-by-step guide to isolating root causes of IBM Lotus Sametime and IBM Lotus Quickr integration issues, including the configuration areas to check, for example, Domino Names.nsf, QPconfig.xml, STconfig.nsf, and firewall settings. In addition, we provide relevant debug parameters specific to hosting IBM Lotus Domino Servers, Quickr Servers, and Sametime Servers, to help pinpoint where Sametime and Quickr integration configuration fails.

In this article:
Introduction
Setting up SSO
Authentication / LDAP configuration
Authetnication / native Domino Directory
Configuration and copying files
STLinks troubleshooting
Home Sametime server
Understanding and troubleshooting dual-directory environments
Other troubleshooting areas
Best practices for Quickr Server
Best practices for Sametime Server
Working with Lotus Technical Support
Conclusion
Resources
About the authors