Comments for Future Banking Blog http://futurebanking.bankofamerica.com Future Banking Blog Sat, 07 Nov 2009 07:12:35 +0000 http://wordpress.org/?v=2.6.3 Comment on Twitter and the Customer Experience at Bank of America by Got the Shaft http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3423 Got the Shaft Sat, 07 Nov 2009 06:34:27 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3423 I was a good customer for ten years. Then one day, one of the horrible people in B/A's credit resolution department, wiped out all my credit. Just because she thought she knew better than I what I was capable of doing with my financial information. She didn't bother to check that I was a good reliable customer with a credit score of 858, no she did not care about that. She talked to me for all of two  minutes, said "hold on please" and then came back to tell me my credit was gone, and that it was $300 above what I owed. I had to cash in a CD to get the cash to create a gap between what I owed and what my limit was, and they just did it again. They are a bunch of thugs, and should not be working at any bank, as they are incompetent fools who are ruining B/A's reputation throughout the country. Whoever is hiring these thugs, ought to be fired. I was a good customer for ten years. Then one day, one of the horrible people in B/A’s credit resolution department, wiped out all my credit.
Just because she thought she knew better than I what I was capable of doing with my financial information. She didn’t bother to check that I was a good reliable customer with a credit score of 858, no she did not care about that. She talked to me for all of two  minutes, said “hold on please” and then came back to tell me my credit was gone, and that it was $300 above what I owed. I had to cash in a CD to get the cash to create a gap between what I owed and what my limit was, and they just did it again. They are a bunch of thugs, and should not be working at any bank, as they are incompetent fools who are ruining B/A’s reputation throughout the country. Whoever is hiring these thugs, ought to be fired.

]]> Comment on Twitter and the Customer Experience at Bank of America by @bvlavern http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3417 @bvlavern Thu, 05 Nov 2009 20:27:00 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3417 I am not happy with BOA right now!!!  What can someone do to help me!!!  For the last few months I have been trying to lower my interest rates!!!  The dept department at BOA told me to close all my accounts before I start the dept reliefe process because it would look better on my account... After I did all of that... Guess what!!! BOA dept relief management told me that I could manage my accounts but to pay BOA double payments!!! I went through the whole credit check (which BTW lowers your credit score when any bank checks your credit score). Now BOA turned off my online access so I can't see me balance on my credit cards.  I had to call BOA to ask them to send me the paper statement just so I can pay my bills on time. HELP!!!!!  ALL I ASKED WAS TO LOWER MY INTEREST RATE ON MY CREDIT CARDS AND I GET THIS!!! I am not happy with BOA right now!!!  What can someone do to help me!!! 
For the last few months I have been trying to lower my interest rates!!!  The dept department at BOA told me to close all my accounts before I start the dept reliefe process because it would look better on my account… After I did all of that… Guess what!!! BOA dept relief management told me that I could manage my accounts but to pay BOA double payments!!! I went through the whole credit check (which BTW lowers your credit score when any bank checks your credit score). Now BOA turned off my online access so I can’t see me balance on my credit cards.  I had to call BOA to ask them to send me the paper statement just so I can pay my bills on time. HELP!!!!!  ALL I ASKED WAS TO LOWER MY INTEREST RATE ON MY CREDIT CARDS AND I GET THIS!!!

]]> Comment on Twitter and the Customer Experience at Bank of America by Strotti http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3416 Strotti Thu, 05 Nov 2009 13:22:08 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3416 Oh nora .. i'm sorry to hear that .. i hope this won't happen to us .. we are waiting now since 7 month on the short sale .. BOA is the 2nd lender on ours .. the first one is fine with our offer but needs to wait until our FRIENDS bof sign off as well. We are going to pay boa what they asked for as payoff .. and we still need to wait .. boa is the worst bank ever. they never should bailed them out .. they should go under ! Sorry .. even this blog is a joke .. no responce no help just BLA BLA BLA ! thanks for wasting tax dollars boa. Nora i feel with you and hope you still have a chance. if there is a forelcosure date set you can escalate the case at the bank. in our case there is no date set that's why we need to wait. The seller or the attorney of the seller needs to get in touch with boa asap to escalate your case and to force them to look into your offer.  WHY THE HELL IS HERE NO HELP ... they got help from the government .. and no one is helping us.  GOOD LUCK NORA ! Oh nora .. i’m sorry to hear that .. i hope this won’t happen to us .. we are waiting now since 7 month on the short sale .. BOA is the 2nd lender on ours .. the first one is fine with our offer but needs to wait until our FRIENDS bof sign off as well. We are going to pay boa what they asked for as payoff .. and we still need to wait .. boa is the worst bank ever. they never should bailed them out .. they should go under ! Sorry .. even this blog is a joke .. no responce no help just BLA BLA BLA ! thanks for wasting tax dollars boa.
Nora i feel with you and hope you still have a chance. if there is a forelcosure date set you can escalate the case at the bank. in our case there is no date set that’s why we need to wait. The seller or the attorney of the seller needs to get in touch with boa asap to escalate your case and to force them to look into your offer.  WHY THE HELL IS HERE NO HELP … they got help from the government .. and no one is helping us.  GOOD LUCK NORA !

]]> Comment on Twitter and the Customer Experience at Bank of America by nora http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3415 nora Thu, 05 Nov 2009 13:15:39 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3415 Hi, We put a bid on a home in Seekonk, Ma that was in "short sale" back in July, 2009.  The bid was accepted immediately by the sellers and went on to BofA.  We waited for over 4 months only to be told yesterday that the sellers were going into foreclosure.  It seems that BofA had the opportunity to both sell the house and keep that from happening, but simply took too long.  The Internet is full of horror stories with short sales and specifically your bank.  We want the house.  I'm assuming you want to sell it. Why can't we just get this done???? Hi,
We put a bid on a home in Seekonk, Ma that was in “short sale” back in July, 2009.  The bid was accepted immediately by the sellers and went on to BofA.  We waited for over 4 months only to be told yesterday that the sellers were going into foreclosure.  It seems that BofA had the opportunity to both sell the house and keep that from happening, but simply took too long.  The Internet is full of horror stories with short sales and specifically your bank.  We want the house.  I’m assuming you want to sell it. Why can’t we just get this done????

]]> Comment on Twitter and the Customer Experience at Bank of America by Strotti http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3396 Strotti Mon, 02 Nov 2009 15:13:14 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3396 Okay we have now Now 2nd .. and NO REACTION .. not even here in this BLOG ... Bank of America REALLY SUCKS MAN .. Okay we have now Now 2nd .. and NO REACTION .. not even here in this BLOG … Bank of America REALLY SUCKS MAN ..

]]> Comment on Twitter and the Customer Experience at Bank of America by Strotti http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3370 Strotti Thu, 29 Oct 2009 11:52:04 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3370 No reaction no help as of yet. hope someone from BOA will read this here ... let me know if you can help and if you are relly willing to help ... Thanks .. Marc No reaction no help as of yet. hope someone from BOA will read this here … let me know if you can help and if you are relly willing to help … Thanks ..

Marc

]]> Comment on Twitter and the Customer Experience at Bank of America by Strotti http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3365 Strotti Wed, 28 Oct 2009 12:10:08 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3365 We need some help with a short sale. BOA is the 2nd lender. BOA gave us a Payoff amount which we agree on but since they got our new contract no one is calling us back and only thing we get in response it will take up to 2 month again ... we are waiting on this since almost 7 month now and thought we can move before the holidays. Hope you can help. Please let us know. Thanks. Regards, Marc We need some help with a short sale. BOA is the 2nd lender. BOA gave us a Payoff amount which we agree on but since they got our new contract no one is calling us back and only thing we get in response it will take up to 2 month again … we are waiting on this since almost 7 month now and thought we can move before the holidays. Hope you can help. Please let us know. Thanks.

Regards, Marc

]]> Comment on Twitter and the Customer Experience at Bank of America by Another One Bites The Dust http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3343 Another One Bites The Dust Sun, 25 Oct 2009 16:56:54 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3343 If you can, I urge you all to LEAVE BofA.  I just did and it feels good, and I am staying with the banks where my experience as a customer is at least average to good.  I just experienced the "last straw" with this company and cancelled my credit card (despite possible negative FICO impact) and cut it up.  This was the absolute last tie I had with this firm, as I had been paring away at my exposure to BofA for some time now.  Every touch point with this bank over the years, from mortgages, to the teller windows, to credit card servicing, has been difficult and frustrating, and getting worse.  Banks are difficult to deal with during these tough times, but there are so much better institutions who don't seem to go out of their way to be nasty and under-handed to their customers -- like BofA and several other large banks(mostly the TARP recipients) are doing.  BofA just doesn't deserve my business (twitter or no twitter!), and if more people can vote with their feet, just maybe BofA will either re-shape its appalling customer service culture, or become so weak that it is broken up and acuqired in pieces by other banks better able to actual conduct banking business with customers.  Free at Last! If you can, I urge you all to LEAVE BofA.  I just did and it feels good, and I am staying with the banks where my experience as a customer is at least average to good.  I just experienced the “last straw” with this company and cancelled my credit card (despite possible negative FICO impact) and cut it up.  This was the absolute last tie I had with this firm, as I had been paring away at my exposure to BofA for some time now.  Every touch point with this bank over the years, from mortgages, to the teller windows, to credit card servicing, has been difficult and frustrating, and getting worse.  Banks are difficult to deal with during these tough times, but there are so much better institutions who don’t seem to go out of their way to be nasty and under-handed to their customers – like BofA and several other large banks(mostly the TARP recipients) are doing.  BofA just doesn’t deserve my business (twitter or no twitter!), and if more people can vote with their feet, just maybe BofA will either re-shape its appalling customer service culture, or become so weak that it is broken up and acuqired in pieces by other banks better able to actual conduct banking business with customers. 

Free at Last!

]]> Comment on Twitter and the Customer Experience at Bank of America by Mike http://futurebanking.bankofamerica.com/twitter-customer-experience-bank-america_696#comment-3342 Mike Sun, 25 Oct 2009 16:23:45 +0000 http://futurebanking.bankofamerica.com/?p=696#comment-3342 BOA is the most user unfriendly buinees I have ever had the unfortunate opportunity to deal with in my busines life. They are slow to respond, do not follow through, and never take responsibility for their mistakes. Their web site is slow and basically an advertising site. No I do not want another credit card. BOA is the most user unfriendly buinees I have ever had the unfortunate opportunity to deal with in my busines life. They are slow to respond, do not follow through, and never take responsibility for their mistakes. Their web site is slow and basically an advertising site. No I do not want another credit card.

]]> Comment on Mobile Payments: $860 Billion By 2013? by Paulo http://futurebanking.bankofamerica.com/mobile-payments-860-billion-2013_886#comment-3332 Paulo Thu, 22 Oct 2009 17:58:47 +0000 http://futurebanking.bankofamerica.com/?p=886#comment-3332 Is mobile banking available in Brazil? Is mobile banking available in Brazil?

]]>