Disconnected, manual processes slow teams and drain energy. Without clear visibility, it’s difficult to improve workflows, especially when custom app development and expensive technical resources lead to mounting technical debt and innovation delays.

See how OpenText Process Automation streamlines processes and empowers workers

OpenText™ Process Automation turns bottlenecks into breakthroughs by replacing disconnected, manual work with efficient, streamlined processes. With AI-powered, low-code tools and deep integration with OpenText document management systems, it frees teams from technical drag, cuts information silos, and fuels faster innovation without the heavy lift of custom development.

Read the industry analyst’s research paper

Why OpenText Process Automation?

Simplify complex work with an intelligent platform to automate processes, integrate content, and optimize operations at enterprise scale.

Unified
Eliminate silos with integrated process and content automation
Streamline operations and boost team productivity with an OpenText solution that natively connects process automation with content management.
Agile
Empower users to build and adapt solutions with GenAI
Create and scale applications faster with Developer Aviator for low-code, AI-assisted development and fewer IT bottlenecks.
Secure
Built-in governance and real-time insights you can trust
Ensure enterprise-grade security, privacy, and compliance while gaining actionable insights across workflows from one dashboard.

The design of our processes had been done with the objective of reducing manual effort. The 18 workflows that we identified for digitization will yield us the benefit of that reduced effort.

Mr. Udit Pahwa
Head, Information Technology, Huhtamaki India Ltd
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This OpenText customer-centric integration will help maximize our operational efficiencies across different lines of business and locations, which in turn helps lower expenses and strengthens our business infrastructure.

Joseph Yew
CIO, MSIG Asia
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Our customers demand a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach using OpenText [Process Automation] and OpenText Content Suite has helped us manage our rapid growth while continuing to scale our high-level of customer service.

Anoop Pabby
Managing Director and CEO, DHFL Pramerica Life Insurance
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Use cases

Transform manual processes at scale—across every industry—with business process automation software. Save time and improve collaboration and efficiency with an AI-powered, low-code development platform.

Reduce cycle time and improve accuracy by digitizing manual tasks, routing cases, and integrating with policy admin systems—streamlining claims, underwriting, and policy issuance.
Enable fast and compliant resolution of citizen requests, data privacy cases, and policy feedback by managing case lifecycles and approvals through a centralized, auditable platform.
Drive high-volume operations with real-time processing and maximum efficiency by unifying systems and automating workflows across trade finance, foreign exchange, payments, and dividends.
Boost productivity, standardize processes, and seamlessly connect teams and partners on a unified platform by automating workflows across purchasing, compliance, IT, and maintenance.
Accelerate investigations and ensure proactive financial governance by automating AML processes, enabling real-time alerts, and integrating with regulatory systems.
Enhance accuracy and operational efficiency through automated end-to-end procurement and invoicing processes—standardizing purchase orders, streamlining approvals, and integrating finance systems.

Key features

Unlock the power of business process automation with OpenText Process Automation to deliver speed, visibility, and seamless connectivity.

AI-powered development platform

Offers flexible development options, allowing technical users to use pro-code for complex scenarios, while business users can use AI-driven Developer Aviator and no-code/low-code tools.

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Process orchestration

Streamlines diverse processes, drives real-time visibility, and orchestrates operations at scale with intelligent optimization and control.

Secure access

Keeps your teams connected and secure with device-agnostic access and enterprise-grade deployment. Offers FedRAMP®-certified environments and built-in compliance tools for regulated industries.

Read the FedRAMP-solution blog

Process insights

Allows users to analyze process performance in real time, find bottlenecks, and act quicker with built-in reports, custom dashboards, and advanced analytics.

Content management integration

Empowers users to leverage natively connected document management solutions and business apps to rapidly access relevant process information, reduce context switching, and accelerate decisions.

Adaptive automation

Enables users to quickly adapt with dynamic case management, automated decisions, and intelligent document processing—simplifying complex processes and speeding up business outcomes.

Accelerate the value of OpenText Process Automation

Add-ons

Enhance your end-to-end process experience with add-ons that streamline work, remove friction, and create a seamless, efficient environment for your teams.

Enable seamless access to contextual content with integrated OpenText™ Document Management systems, powered by AI

Break down silos and keep teams aligned with instant access to up-to-date documents within every process. Deliver the right content to people quickly and securely, helping them make faster decisions, collaborate smoothly, and keep work moving
Take proactive steps to improve process outcomes with integrated OpenText™ Intelligence

OpenText Intelligence, powered by AI, delivers real-time visibility into workflows, helping you spot issues early, make smarter decisions, and continuously improve process outcomes

Extract essential information effortlessly with integrated OpenText™ Capture to drive accurate, timely process management

OpenText Capture extracts essential data from incoming documents and feeds it directly into your workflows. This integration reduces manual effort, eliminates delays, and keeps your processes running smoothly from the start
Speed up approvals, ensure compliance, and boost collaboration in process automation with integrated OpenText™ Core Signature

OpenText Core Signature accelerates approvals with secure, compliant e-signatures. Empower teams to sign and move forward faster, reduce paperwork, and collaborate confidently without disrupting the process automation flow

Integrations

Break down silos across business applications and keep processes flowing with connected systems.

SAP® S/4 HANA

Enhance efficiency, accuracy, compliance, and cost savings by automating SAP business processes

Salesforce®

Streamline sales processes for improved customer experience, sales effectiveness, and efficiency

Deployment

Explore scalable and flexible deployment options for global organizations of any size.

Unlock the value of the cloud while maintaining control and compliance

Private cloud

Services

Accelerate digital transformation with guidance from certified experts.

Modernize your information management with certified experts

Professional Services
Turn support into your strategic advantage

Support Services

Meet business goals with expert guidance, managed services, and more

Customer Success Services
Free up your internal teams with expert IT service management

Managed Services

Partners

OpenText helps customers find the right solution, the right support, and the right outcome.

Global system integrators (GSIs)

These GSIs are trained and certified on OpenText solutions, offering services that enhance the value of stand-alone solutions.

Unlock business value with OpenText and Capgemini

Get expert support for digital transformation with OpenText and TCS

Deliver superior digital experiences with OpenText and Cognizant

OpenText Partner directory OpenText Application Marketplace

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

Explore learning paths tailored to your specific role to ensure OpenText systems are successfully implemented, managed, and maintained across your organization

Training for analysts, business administrators, developers, and administrators

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Connect with peers and experts in the OpenText Process Automation community

Ask questions, share insights, and stay up to date with the latest on process automation. The OpenText Process Automation community gives direct access to fellow users, product experts, and best practices to help you build smarter solutions faster

Certifications

Built for trust and assurance, OpenText Process Automation meets leading standards for security, compliance, and reliability.

Trust OpenText Process Automation with FedRAMP-authorized cloud for government-grade security

OpenText™ Cloud for Government meets FedRAMP standards, ensuring trusted, secure process automation for public sector organizations. Rely on a platform built for compliance, data protection, and mission-critical performance

Premium Support

Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

Get personalized, one-on-one assistance from technical and strategic experts

Premium Support

OpenText Process Automation resources

Handle complex processes with flexible automation from OpenText Process Automation

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See how Huhtamaki boosted efficiency by automating financial processes with OpenText

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Empower teams to solve business challenges faster with the OpenText low-code platform

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Business process automation works best for repetitive tasks that rely heavily on information. Process automation software optimizes fragmented processes, reduces manual work and errors, and helps knowledge workers make quicker, data-driven decisions by presenting the right info at the right time.
Functions like HR and finance benefit most, as their processes span many systems and teams. Process automation software integrated with AI-powered document handling and RPA breaks silos, speeds up decisions, and presents relevant information quickly, making work smoother and more connected.
Low-code platforms speed up innovation by letting teams build and launch customized business applications without deep coding expertise. They reduce costs, ease the technical burden, and help connect old and new systems, making modernization faster and simpler.
The best teams mix business users, citizen developers, and pro developers. With an AI-enabled, low-code platform, they can build faster together. Establishing an automation center of excellence (CoE) adds structure, helping scale efforts and sharing best practices across the company.
Automation projects impact people, process, and performance. Important indicators include time saved, error reduction, faster turnaround, and user adoption. Reviewing employee experience, visibility, and whether the process now runs more smoothly and supports smarter decisions is also helpful.
Modern enterprise-grade platforms protect sensitive data and control who can access what. They also follow strict industry standards like FedRAMP and ISO, offering secure and scalable automation solutions even for highly regulated industries.

May 5, 2025

What’s new in OpenText Process Automation

Discover new ways to automate faster and smarter with quarterly updates.

Read the blog

September 16, 2024

Empower business users to spin up apps with AI-assisted development

Learn how to embrace AI-led, low-code development safely and scale as necessary.

Read the blog

June 24, 2024

Business process automation: The secret weapon of successful businesses

Unlock success with strategic business process automation insights.

Read the blog

Take the next step

Ready to simplify and optimize operations? Let’s explore how OpenText Process Automation helps your team move faster, stay aligned, and drive innovation.

Contact us