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    <title>Commentary and Opinion</title>
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    <description>News for service companies and consumers </description>
    <language>en</language>
    <webMaster>grump@costofservice.com</webMaster>
    <copyright>NISC-T LLC </copyright>
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      <title>
        <![CDATA[ <a href="http://nationalservicealliance.com" target="_blank">National Service Alliance..Again??</a> <br />]]>
      </title>
      <pubDate>July 30, 2011</pubDate>
      <category>Headlines</category>
      <description>
        <![CDATA[

<br />
<img align="left" border="0" src="http://www.costofservice.net/feeds/nsa_feed.gif"
        width="80" /><br />&nbsp;&nbsp;NSA Takes Over<br />Mitsubishi Consumer Warranty<br /><br />
        To some attending <a href="http://www.nesda.com" target="_blank">NESDA's</a> NPSC trade show this year, it was deja vu all<br />over again.<br /><br />
        A few years ago NSA blew-up the convention in Nashville with their plans to "save" the independent 
        service industry. Few trusted them then. Apparently, that attitude hasn't changed. 
        It appears that, for reasons that don't appear to stand up well to scrutiny, Mitsubishi has decided to use their services.
        Reportedly the NSA/Mitsubishi contracts are worse than the NESDA reviled OnForce contracts.
<br /><br />        
The Head Grump has five NESDA members who have already offered to do a future Grump Report on this subject. One is a past NESDA board member. This WILL get interesting.

<br /><br />
Can't wait to see how the NESDA board handles this one.





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      <title>
        <![CDATA[ <a href="http://www.nisc-t.com/public/?p=124">Samsung Bids Farewell to Mr. Reynolds</a> <br />]]>
      </title>
      <pubDate>June 27, 2011</pubDate>
      <category>Headlines</category>
      <description>
        <![CDATA[

<br />
<img align="left" border="0" src="http://www.costofservice.net/feeds/jayr1.jpg"
        width="80" />It's official and confirmed. Jay Reynolds is gone from Samsung. <br /><br />
        Service providers wonder how long his ghost will persist, with all the cronies he hired and protected there.
        How far will the "invitations to leave" go?<br /><br />
        From what has been leaked, he got a concrete parachute. Concensus of all who
        knew him - Waaa. Some are contemplating putting up a table and farewell banner
        in Ridgefield Park and toasting him with Maker's Mark and giving him a Brooklyn salute on the way out.
<br /><br />





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    <item>
      <title>
        <![CDATA[ <a href="http://www.dealerscope.com/article/mitsubishi-restructuring-drops-lcd/1">
Mitsubishi Drops Consumer LCD - <br />Keeps DLP</a>]]>
      </title>
      <pubDate>March 24, 2011</pubDate>
      <category>Headlines</category>
      <description>
        <![CDATA[

<br />
<img align="left" border="0" src="http://www.costofservice.net/images/news/mitsubishi_logo80.jpg"
        width="80" />By dropping out of the LCD flat panel category in Home Theater, as Fujitsu and Pioneer, they
apparently decided that they didn't want to compete on price against the West Asia manufacturers
who want to move boxes instead of quality.
<br /><br />
Some competitors apparently were stating that Mitsubishi was getting out of the consumer electronics space entirely.
Mitsubishi will continue to manufacture consumer DLP TV's as well as have flat screen products for the commercial markets. Their front-projectors 
and MegaView line are not affected at all.
<br /><br />





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    <item>
      <title>
        <![CDATA[ <a href="http://arstechnica.com/tech-policy/news/2011/02/can-big-cable-block-the-google-tv-revolution.ars">Can cable block the Google TV revolution?
</a>]]>
      </title>
      <pubDate>March 3, 2011</pubDate>
      <category>Headlines</category>
      <description>
        <![CDATA[


By Matthew Lasar | arstechnica.com<br /><br />

Behind the scenes at the Federal Communications Commission, a quiet war is being waged over 
the future of television.<br /><br />It isn't getting as many headlines as net 
neutrality or the Comcast/NBCU merger, but the debate is nearly as important. 
It's about how far Google, Sony, and their allies can take their Google TV system... 



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   <item>
      <title>
        <![CDATA[ <a href="http://www.nisc-t.com/public/?p=124">Jay Reynolds Passed Over?</a>]]>
      </title>
      <pubDate>March 1, 2011 04:22 pm</pubDate>
      <category>Headlines</category>
      <description>
        <![CDATA[
    <br />
    Rajiv Mehta appointed Vice President Service Operations at Samsung Electronics America. 
    <img align="left" border="0" height="80" src="http://www.costofservice.net/feeds/rajiv_mehta.jpg"
        width="80" /> <br />
    According to Mr.Mehta's <a href="http://www.linkedin.com/in/rmmehta" target="_blank">LinkedIn profile</a>, he is by training and experience, well equipped 
    to take over service operations for a company that has damaged it's reputation with 
    the various segments of the service industry that support it's products.

<ul>

<li>Vice President, B2B Sales and Business Development, Sears Home Services at Sears Holdings Corporation</li> 
<li>Regional Director, Strategy, Sales Operations and Business Development for EMEA and Asia Pacific at Motorola Mobile Devices </li>
<li>Vice President, Sales India and South West Asia at Motorola Mobile Devices </li>
<li>Senior Director Business Operations, Europe, Middle East, Africa and India at Motorola Mobile Devices </li>


</ul>




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