Menno te Koppele - a CRM freak

Social Media Accelerator Deployment Issues

menno.nospam@nospam.tekoppele.com (menno) — Wed, 21 Oct 2009 14:43:00 -0800

As you know the Social Media Accelerator got released earlier this week on codeplex. Marc Wolenik from Webfortistook the opportunity to install this cool and free accelerator and encountered a few problems. When installing it be sure to check these points if you run into issues: As noted in the discussions, be sure your date/time format is correct (and restart the Async service if...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Microsoft Dynamics CRM 4.0 Adapter for Microsoft Dynamics GP 10.0 (Integration Tool)

menno.nospam@nospam.tekoppele.com (menno) — Mon, 05 Oct 2009 10:46:01 -0800

TODAY is the General Availability (GA) release date of the Microsoft Dynamics CRM 4.0 Adapter for Microsoft Dynamics GP 10.0. The 12+ month development effort received tremendous praise from Beta customers and is the first of many Out of Box integrations Microsoft will provide amongst the Dynamics family (roadmap in place for CRM integrations to AX, NAV, and SL) . Some...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

20 Microsoft Dynamics CRM Twitter Users You Should Follow

menno.nospam@nospam.tekoppele.com (menno) — Fri, 17 Jul 2009 00:17:06 -0800

For a while now I’ve been wanting to compile a list of the most influential Microsoft Dynamics CRM Users to follow on Twitter and I was hoping to have a statistical way of doing this… I quickly came to the conclusion that this was rather difficult as there are no great tools to really analyze the Twittersphere on who’s influential and who’s not. Even with interesting tools such as Tweetstats,...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Mobile Express for Microsoft Dynamics CRM 4.0 is Now Available for Download

menno.nospam@nospam.tekoppele.com (menno) — Thu, 09 Jul 2009 18:39:58 -0800

Some of you might recall my post about Microsoft CRM Mobile 3.0 in December of 2005. It was one of my first blog posts that I ever wrote. That particular post however, spun off my blog to now be amongst the most read Microsoft Dynamics CRM blogs worldwide. I think the interest in mobile solutions has only grown since then and over the years I have seen several ISV’s such as CWR Mobility and...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Social Networking with Microsoft Dynamics CRM

menno.nospam@nospam.tekoppele.com (menno) — Thu, 09 Jul 2009 08:17:00 -0800

Customer Support or Lead Generation via Twitter? It is now possible with the free Social Networking Accelerator for Microsoft Dynamics CRM. Available for download early next week! What do people do these days when they don’t get the right customer service or buy a bad product? Yes, probably complain about it online. Some do it via blogs but more recently people have been doing this via...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Longer Support Timelines for Key Microsoft Dynamics Service Packs

menno.nospam@nospam.tekoppele.com (menno) — Thu, 25 Jun 2009 02:02:24 -0800

Did you know that Microsoft, in response to customer feedback, has extended the support timelines for key Microsoft Dynamics Service Packs? The change in support policy on service packs is applicable for products such as Microsoft Dynamics SL, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics AX, and Microsoft Dynamics CRM. Previously, when a new service pack was released...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Microsoft Dynamics CRM 4.0 Implementation Guide now on TechNet

menno.nospam@nospam.tekoppele.com (menno) — Wed, 24 Jun 2009 12:39:27 -0800

I have heard this request many times: “Why can’t you make the Implementation Guide available in an online format?”. So as of today, the entire Microsoft Dynamics CRM 4.0 Implementation Guide 4.4.0, all 477 topics, are now published on TechNet. This represents a huge step in IT Pro content discoverability and ease of use for our customers and partners. ...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

4 Ways of Connecting a VPC to the Internet

menno.nospam@nospam.tekoppele.com (menno) — Wed, 10 Jun 2009 02:37:24 -0800

How do I connect a Microsoft Virtual PC 2007(SP1) image to the Internet? This is a question I hear very often from either partners or customers. I’ve been meaning to blog about some of the possibilities for quit some time now. After installing Windows Server 2003, Windows Server 2008, Windows Vista or Windows 7 into Microsoft Virtual PC’s virtual machine (VM) as a guest operating system, there...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark

menno.nospam@nospam.tekoppele.com (menno) — Wed, 03 Jun 2009 12:29:59 -0800

As you know Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree or 3-D view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns–all on a platform that provides enterprise levels of scalability and performance. In working with our partner, Intel, engineers from our two teams completed...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

How to configure an Internet-Facing Deployment for Microsoft Dynamics CRM 4.0

menno.nospam@nospam.tekoppele.com (menno) — Sat, 30 May 2009 17:03:00 -0800

With version 4.0 of Microsoft Dynamics CRM we introduced a new/additional deployment option called Internet Facing Deployment (IFD). In plain English this means that this is a way to make your on-premise Microsoft Dynamics CRM 4.0 available from the Internet, with or without the need of a VPN connection. The CRM Product Team has released a document that covers how to set up Microsoft Dynamics...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Ross Dembecki on XRM

menno.nospam@nospam.tekoppele.com (menno) — Sat, 23 May 2009 01:18:00 -0800

Ross Dembecki is the Lead Product Manager for Microsoft Dynamics CRM in Australia. He recently got interviewed by Partner TV Australia. Video: Partner-TV: Ross Dembecki on XRM In this interview he talks about what XRM is and how it’s being used by many of our customers to rapidly develop relational line of business applications. In other words; a customer or partner, could leverage or...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

3 FREE Ways to Audit Data in Microsoft Dynamics CRM

menno.nospam@nospam.tekoppele.com (menno) — Fri, 22 May 2009 00:04:00 -0800

An often heard requirement is if Microsoft Dynamics CRM has built-in audit capabilities. There is some, but it is very minimal out-of-the-box. So now what? Well, Microsoft Dynamics CRM is not just about sales, service and marketing. It’s a platform for developing line of business applications—applications that can manage and track information and processes far beyond accounts and...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

McAfee ScriptScan Solution for Dynamics CRM

menno.nospam@nospam.tekoppele.com (menno) — Wed, 20 May 2009 10:03:19 -0800

It is possible to have performance issues when you’re using the combination of Microsoft Dynamics CRM and McAfee VirusScan 8.x in your organization. McAfee has a feature called ScriptScan that scans and analyzes each webpage opened on your computer via either Outlook or a web browser. Since we rely on JavaScript on some of our web forms; load time of the actual page might take some time because...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Social (CRM) is Like Sex?

menno.nospam@nospam.tekoppele.com (menno) — Fri, 08 May 2009 18:03:00 -0800

I must say that I love the title of the guest post on Destination CRM, but in my opinion it actually fails to talk about Social CRM. I guess understanding the concept of Social CRM still has a long way to go. I slightly modified the definition that George Colony uses in his article; “Social (CRM) is like sex. It’s fun to talk and read about, but you can’t truly...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Update Rollup 4 for Microsoft Dynamics CRM 4.0

menno.nospam@nospam.tekoppele.com (menno) — Thu, 07 May 2009 17:15:09 -0800

Our customers have provided us with very positive feedback on our release predictability; every 8 weeks we ship a Rollup Update. Update Rollup 5 is targeted for the first week of July. Rollup 4 is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0. It includes performance enhancements that are packaged together for easy deployment. This article describes the hotfixes and the...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

How Transparent Are Your Customers?

menno.nospam@nospam.tekoppele.com (menno) — Thu, 30 Apr 2009 23:17:00 -0800

What is transparency or transparent behavior? I probably can bore you with a definition from the Merriam-Webster dictionary or Wikipedia here, but I’ll promise you I wont. I want to talk about some of the benefits of transparency and having an open culture in organizations specifically when deploying and using a (CRM) solution. I have implemented CRM solutions for numerous clients when...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Business Ready Flexible Pay for Microsoft Dynamics

menno.nospam@nospam.tekoppele.com (menno) — Tue, 28 Apr 2009 18:35:00 -0800

I daily talk with a lot of different customers but often it results in the same conversation; we have a strong need or desire for a CRM solution that can help us grow our business and solve some of our current pains but right now we just are not in the position to make an investment. As of today we have an answer for that! Get the Microsoft Dynamics solution you want, pay for it over three years,...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Better together – CRM 4.0 and OCS 2007 R2

menno.nospam@nospam.tekoppele.com (menno) — Mon, 20 Apr 2009 18:25:41 -0800

Interesting tidbit; in Gartner’s recent report, Magic Quadrant for CRM Customer Service Contact Centers, April 2009, Microsoft Dynamics CRM was elevated to “Leader” status due to our solution’s completeness of vision and ability to execute. Agent Communications Panel for Microsoft Dynamics CRM 4.0 is an application add-in to the Microsoft Dynamics CRM 4.0 server. It integrates Microsoft...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

VM Express - Microsoft Dynamics Virtual Machine Demonstration Toolkit

menno.nospam@nospam.tekoppele.com (menno) — Fri, 17 Apr 2009 16:31:51 -0800

What is VM Express? I heard that question a lot after people read my blog post announcing the new VPC. I guess I was assuming that most our partners were either using or familiar with the Microsoft Dynamics Virtual Machine Demonstration Toolkit. The purpose of this toolkit is to enable Microsoft Dynamics partners to install and update virtual machine images in the most efficient manner...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Microsoft Dynamics CRM 4.0 VPC (2009 Edition)

menno.nospam@nospam.tekoppele.com (menno) — Fri, 17 Apr 2009 13:50:38 -0800

Today we are releasing the 2009 edition of the Microsoft Dynamics CRM 4.0 VPC. This VPC enables you to demonstrate the features of Microsoft Dynamics CRM 4.0 using a single PC or laptop computer. This is just not simply a a VPC with only CRM installed, we’ve included all of the accelerators, dashboards, showing of document management capabilities, build out great demo scripts and much more! ...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Scribe 6.5 Product Launch Announcement

menno.nospam@nospam.tekoppele.com (menno) — Fri, 03 Apr 2009 18:24:37 -0800

Some of you still might think what is a Scribe Solution or why do I need it? Scribe Software provides the ability to easily integrate Microsoft Dynamics CRM with any other front- or back office systems. Scribe Templates, that are built and run on Scribe Insight and Scribe Adapters, represent the core of Scribe's Solutions. These solutions can then be precisely configured to work within each...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Bridge2CRM = (Microsoft Dynamics CRM + iPhone)

menno.nospam@nospam.tekoppele.com (menno) — Tue, 24 Feb 2009 21:42:01 -0800

As you all might know is that I own an iPhoneand absolutely love it. For me it is the ultimate device of being able to combine business with my personal life. I can view my Exchange email or meetings and at the same time I can listen to my favorite music, update my Twitter or Facebook status all through an easy to use interface! Wouldn’t it be nice to have the ability to update or access...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Microsoft Dynamics CRM Web Site Overhaul!

menno.nospam@nospam.tekoppele.com (menno) — Wed, 18 Feb 2009 23:45:17 -0800

The Microsoft CRM web site http://crm.dynamics.com got a complete new look and feel! The new site runs on Windows Azure and relies on underlying Microsoft SQL Server, Silverlight, and ASP.Net services from Azure. The new Microsoft Dynamics CRM web experience touches upon traditional CRM sales, service, and marketing across verticals and our innovative xRM custom business applications—and...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

CRM Blog Search Connector for Windows 7

menno.nospam@nospam.tekoppele.com (menno) — Thu, 12 Feb 2009 23:10:08 -0800

Windows 7 introduces support for search federation to remote data stores using OpenSearch technologies. This means that you, for example, can search in your internal SharePoint or external web sites from within Windows Search without having to use a browser. Most websites do not support OpenSearch, however, Microsoft’s Live Search actually does, and this allows you to create your own basic...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!

Two very useful Microsoft Dynamics CRM tools!

menno.nospam@nospam.tekoppele.com (menno) — Thu, 12 Feb 2009 11:56:04 -0800

Last week at TechReady, our internal training event, it was mentioned we would release a few new interesting tools for Microsoft Dynamics CRM. Two of these just got released on MSDN; CRM Customization Comparison and the Configuration Data Utility. Rather than comparing XML files side-by-side, the Customization Comparison Utility lets you compare the customization files between two Microsoft...

Visit my website (http://www.tekoppele.com/blog) for full links, other content, and more!