The Cloud World Forum, the UK’s largest and most comprehensive Cloud event, will examine the latest Cloud trends when it returns to Olympia, London on June 26-27. Click here to register for a free ticket to the event.

The Cloud World Forum will enable attendees to:

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

London – At a time when telecoms fraud continues to rise across the UK, network access specialist, The Kenton Group, and Pbxwall Limited have partnered to fight toll fraud, while empowering the value added resellers (VARs) of PBX systems to retain and gain customers by installing Pbxwall voice security solutions on their customers’ telephone systems. In the UK alone, it’s estimated that PBX fraud is costing British businesses in excess of £1 billon per annum[i], with it now listed in the top five countries of where fraud originates[ii].

Working collaboratively, Pbxwall Ltd and The Kenton Group, in-conjunction with the VAR community, will identify and stop criminals routing expensive telephone calls across TDM and SIP trunk lines by deploying Pbxwall across businesses in the UK. Pbxwall is an innovative anti-fraud technology that automatically blocks PBX hacking and eradicates the threat of toll/phone fraud. It is both carrier and PBX agnostic, blocking all fraudulent call activity without the need for engineering intervention, protecting the customer 24x7x365.

“As business communications and mobile applications evolve, so does the threat of the hacker, and unfortunately more and more businesses are falling victim to fraudulent activity,” says Paul Byrne, CEO of Pbxwall Limited. “Active features such as unified comms, voicemail, IVR’s, mobility, SIP account registration, call diverts and conference facilities, attract and enhance the overall possibilities for a criminal to illegally access a PBX system.

“Businesses need to take a proactive approach in defending themselves against threats and need to apply the same level of security to their telephony infrastructure as they do with their IT infrastructure. This could save significant amounts of money that comes with being a casualty of hacking and toll fraud. With our anti-fraud technology and The Kenton Group’s expertise in network access, we can offer an innovative and reliable solution that tackles crime at its core.”

Pbxwall does not depend on rules based configuration or integration to the PBX system to assist in the detection of fraudulent call activity. Continual live monitoring the active voice channels insures that Pbxwall automatically detects and blocks all fraudulent call traffic. The Kenton Group will distribute Pbxwall to VoIP carriers, service providers, VARs and enterprises across the country.

John Larkin, Managing Director at The Kenton Group says: “Pbxwall’s commitment to delivering innovative products, supported by The Kenton Group’s first-class customer service, presents a huge opportunity for us to tackle toll fraud head on. With the UK being in the top five of countries where toll fraud is on the increase, this partnership offers us a significant opportunity to continue to grow our business in the region.”

On a global scale, The Communications Fraud Control Association estimates that fraud loss has increased by 35% from $54-60 billion in 2005, to $72-80 billion in 2008, naming the top three fraud types as: subscription/identity theft ($22bn), compromised PBX/Voicemail systems ($15bn), Premium Rate Service Fraud ($4.5bn). World-wide, the PBX hacking element is estimated to be costing businesses in excess of $15 billion dollars annually. Clearly this criminal activity is on the increase and it needs to be stopped – PBXwall does exactly that.

For further information about The Kenton Group, visit http://www.thekentongroup.com/, or follow @thekentongroup on Twitter. To find out more about Pbxwall, go to http://www.pbxwall.com/index.html, or follow @Pbxwall.

About Pbxwall Limited

Pbxwall Limited, an Irish owned company that was founded in 2010 by Paul Byrne – CEO and is headquartered in Dublin, Ireland. Our mission is to protect the enterprise from toll fraud and empower the value added resellers (VARs) of PBX systems to retain and gain customers by installing a Pbxwall on their customer’s voice network. Backed by our world class R&D division, we have developed the first anti-fraud system of its kind for real time detection and automated blocking of Toll Fraud.

About The Kenton Group

Kenton Research was established more than 30 years ago to offer research design and development of telecommunications products supporting various industry standards. Kenton Research is now part of The Kenton Group which delivers network access, demarcation and connection products and solutions for carriers, operators, service providers, enterprise and government throughout the UK and EMEA. Offering bespoke development for organisations’ unique requirements, either via its specialist in-house development team, building products to required specification or utilising best in breed technology from its partners. The Kenton Group strives to deliver access network growth through innovation and partnerships.

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

Company selects NTT Europe to build new data centre for salesforce.com’s fastest growing region

Data centre to support adoption of salesforce.com’s cloud computing services among growing base of customers across Europe, Middle East and Africa

LONDON — Salesforce.com [NYSE: CRM], the enterprise cloud computing company (http://www.salesforce.com/cloudcomputing/), announced today that it has signed an agreement with NTT Europe, a wholly owned subsidiary of NTT Communications, to establish a European data centre in the U.K. Scheduled for completion in 2014, the new data centre will be salesforce.com’s sixth worldwide and will support the company’s cloud computing services across its growing customer base in Europe, Middle East and Africa.

Comments on the News
"Europe was salesforce.com’s fastest growing region in our fiscal year 2013, delivering constant currency revenue growth of 38%," said Marc Benioff , Chairman and CEO, salesforce.com. "We are doubling down on Europe with the announcement of our new data centre in the U.K., which will support continued customer success in EMEA."

"We welcome the decision by salesforce.com to locate its European data centre in the U.K. This significant development further endorses the U.K. as one of the world’s greatest technology centres," said Stephen Kelly , Chief Operating Officer for Government. "The U.K. is in a strong position to support fast-growing international companies such as salesforce.com in delivering innovative social, mobile and cloud services to customers here and globally."

"NTT Europe is proud to extend its partnership with salesforce.com by supporting its enterprise cloud computing services in EMEA," said Robin Balen , Managing Director of NTT Europe’s Wholesale Data Centre Business. "Powered 100% by renewable energy sources, salesforce.com’s data centre in the U.K. will deliver an environmentally friendly and highly resilient facility for its customers in the region."

Demand for cloud computing rises in Europe
The global shift to cloud has opened the door to new and exciting social and mobile technologies, driving unprecedented growth in cloud computing spending by companies across Europe. IDC forecasts that Europe’s public cloud software market will grow three times faster than other IT segments, at a CAGR of 30% to reach €23.9 billion by 2017*.

Salesforce.com‘s social and mobile cloud technologies empower companies to connect with customers in entirely new ways and become customer companies. By connecting everything—customers, employees, partners and products—customer companies revolutionize the way they sell, service, market and innovate, creating deeper connections with their customers and unlocking greater levels of growth, innovation and success.

About NTT Europe
NTT Europe is a wholly-owned subsidiary of NTT Communications, which is the international arm of Nippon Telegraph and Telephone Group (NTT Group). Founded in 1988, NTT Europe is headquartered in London and has offices in Paris, Brussels, Dusseldorf, Frankfurt, Spain, Italy and Amsterdam. With nearly 600 employees based around Europe, it offers a wide range of customized enterprise solutions with expertise in private, public and hybrid cloud networks, global Tier-1 Internet backbone and related ICT solutions to enterprises worldwide.

About salesforce.com
Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com’s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com’s real-time, multitenant architecture, the company’s apps and platform revolutionize the way companies sell, service, market and innovate.

* Source: Western European Public Cloud Services 2011-2017 Forecast Update, (SP52V), April 2013

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

New Salesforce Communities will enable customer companies to create social communities with business data and processes embedded at the core, eliminating the trade off between legacy portals and social point solutions

With the industry’s first social and mobile community solution, customer companies will be able to transform how they sell, service and market

Leading customer companies such as Food and Drug Administration, GE, Pernod Ricard and the World Economic Forum have deployed Salesforce Communities to connect with their customers, partners and products in entirely new ways

SAN FRANCISCO — Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today launched Salesforce Communities, ending the era of legacy portal software. With new Salesforce Communities, customer companies will be able to create social communities with business data and processes embedded at the core to transform how they sell, service and market. Communities can also be created for any customer experience—in a mobile banking app, in a video game or even in a car. Leading customer companies, including Food and Drug Administration, GE, Pernod Ricard and the World Economic Forum have deployed Salesforce Communities to connect with customers, partners and products in entirely new ways.

Comments on the News

• "Today marks the end of the legacy portal software era," said Alex Dayon , president of applications and platform, salesforce.com. "The next generation of enterprise apps are social with business data embedded at the core and accessible from any device. With Salesforce Communities, customer companies can connect with customers, partners and employees in entirely new ways and from anywhere."
• "Pernod Ricard is now democratizing knowledge inside and outside of our institution with social technology," said Alexandre Ricard , deputy CEO and COO, Pernod Ricard. "Managers are empowered with the information needed to act quickly, shape our strategy and identify future opportunities. Salesforce Communities will empower our managers to partner with our distributors, ensuring that our brand image is preserved."
• "Connecting communities through interactions, insights and impact is at the core of our organisation," said Jeremy Jurgens , chief information and interaction officer, World Economic Forum. "Salesforce Communities allows us to address each of these elements by extending our social community to the business, political, academic and other leaders of society that shape global, regional and industry agendas."
• "Over time, communities will evolve with processes associated to the community becoming embedded in core business workflow processes," said Vanessa Thompson , research manager of enterprise collaboration and social solutions, IDC. "Salesforce Communities is able to build on the strong base of Sales Cloud, Service Cloud and Marketing Cloud to extend specific workflow and enable an ongoing conversation with customers, partners and suppliers."

New Salesforce Communities: The End of Legacy Portals
Today, more than ever, companies need to connect with their customers and partners in new ways. The popularity of crowd sourcing in social communities such as Yelp, the level of engagement on social networks like Facebook, and the increase in connected devices in the consumer world—all combined with the unprecedented growth in global adoption of mobile devices—have created a new generation of customers and partners who have new expectations for how they want to engage with a company.

But companies have not been able to offer this kind of collaborative, engaging experience in their business. Previously, they had to choose between legacy portals, which are strictly transactional, and social point solutions that are conversational, but disconnected from the business. By combining the power of social communities with the business data, processes, and platform of the world’s #1 CRM solution, new Salesforce Communities enable companies to quickly create networks that connect customers, partners and even products in entirely new ways.

Salesforce Communities: Transform Sales, Customer Service, Marketing and More
Powered by Salesforce Chatter, the leading enterprise social network, Salesforce Communities will put social and mobile at the core of every community. And because it is built on the Salesforce Platform, Salesforce Communities is extensible and can be embedded into any experience—in a mobile banking app, in a video game or even in a car.

Using Salesforce Communities, customer companies will be able to increase sales efficiency among partners and distributors, deliver unmatched customer service, bring brands and agencies together around in-the-moment ad campaigns, and create a community for anything they can imagine.

• Salesforce Communities for Sales: Now companies will be able to create customized communities to connect with channel partners, distributors, resellers and suppliers in entirely new ways. With complete visibility across the entire channel, companies will be able to drive more sales and increase revenue through seamless lead sharing and deal registration, access to proven sales tools and direct collaboration with experts.
• Salesforce Communities for Service: Customers will have a single destination to get answers quickly—whether from a company’s knowledge base, members of its community or directly from company experts or service reps. And because communities are accessible from any device, customers can solve problems and get answers from anywhere.
• Salesforce Communities for Marketing: Companies will be able to connect with customers and agencies in entirely new ways to better market products. Companies can develop communities to collaborate on product development with customers to accelerate innovation. They can also create communities with agencies to provide access to the company’s latest creative concepts and brand guidelines— streamlining creative development for faster approvals and ensuring everyone stays on the same page.
• Salesforce Communities for Any Experience: For the first time, customer companies will be able to quickly create and deploy any custom community to connect with customers, partners and products. Whether communities are built to connect employees to customers for new product ideation, connect devices with manufacturers and dealers to streamline feedback loops or connect machines to customer purchase patterns to strengthen customer loyalty, now any business process can be social and mobile.

Customer Companies Connect with Customers, Partners & Products in New Ways

Leading global brands are realizing new levels of success with Salesforce Communities today by deepening their relationships with their customers, partners and products. For example, the Food and Drug Administration leverages Salesforce Communities to humanize and streamline the federal approval process for drugs and medical devices. And Pernod Ricard can now streamline operational processes to place, promote and price their brands globally across distributors and harness the wisdom of customers to plan campaigns.

Pricing & Availability

• Pricing for Salesforce Communities will start at $500 per month.
• Salesforce Communities is currently scheduled to be generally available by the Summer ’13 release.

Additional Information

• For more information on Salesforce Communities, please visit: http://www.salesforce.com/chatter/communities/
• Like salesforce.com on Facebook: http://facebook.com/salesforce
• Follow @Salesforce on Twitter

About salesforce.com

Founded in 1999,salesforce.com is the enterprise cloud computing leader.Salesforce.com‘s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based onsalesforce.com‘s real-time, multitenant architecture, the company’s apps and platform revolutionize the way companies sell, service, market and innovate.

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

Winning start-ups will receive opportunity to pitch for a total of euro 5 million in funding from venture capital firms including Notion Capital, Octopus Investments and MMC Ventures

Eligible start-ups to present at Innovation Challenge pitch events to be held across Europe from September to November 2013

Demand for enterprise cloud apps in Europe expected to attract 159% more cloud developers by 2018 and generate 2.7 billion pounds Sterling in revenue, an increase of 206% over the next five years

LONDON — Salesforce.com [NYSE: CRM], the enterprise cloud computing company (http://www.salesforce.com/cloudcomputing/), and leading European venture capital firms including Notion Capital, Octopus Investments and MMC Ventures, today announced the €5 million Innovation Challenge—a new competition for European start-ups building enterprise cloud apps on the Salesforce Platform.

Innovation Challenge Launches Today

The €5 million Innovation Challenge is designed to inspire the next generation of start-ups in Europe to develop and deliver innovative new enterprise apps on the Salesforce Platform. Eligible start-ups will be invited to present their ideas to professional investors at a series of Innovation Challenge pitch events throughout Europe hosted by salesforce.com from September to November 2013.

The winning start-ups will have the opportunity to negotiate with the participating venture capital firms for seed funding to jump-start a new business or for a Series A investment to accelerate growth of an existing business. Winners will also be able to build, package and sell their apps on the Salesforce AppExchange, the world’s leading business apps marketplace.

Comments on the News

"London is brimming with tech talent which is breeding a wave of innovative start-ups with the potential to grow fast. Salesforce.com‘s Innovation Challenge presents a fantastic opportunity for London’s silicon entrepreneurs to take their business to the next level of success," The Mayor of London, Boris Johnson , said.

"The explosion of growth in Europe’s enterprise app market is fueling innovation across the region. Salesforce.com is excited to join forces with leading European venture capital firms to launch the Innovation Challenge and reward Europe’s top entrepreneurs and enable them to accelerate their innovation and time to market," salesforce.com EMEA Chairman, Dr. Steve Garnett , said.

"The European enterprise app market has reached a tipping point and we see the Salesforce Platform as a key enabler for start-ups with a great idea to build a revenue-generating business in record time," said Chris Tottman , Partner, Notion Capital. "We are excited to see the potential investment opportunities within the vibrant European start-up community."

"This is a unique opportunity for innovative start-ups in the enterprise app market here in Europe to receive commercial support to allow them to compete on a global stage," said Luke Hakes , Principal, Octopus Investments. "The Salesforce Platform provides an unrivalled launch pad for innovative companies looking to tackle the enterprise market."

"MMC is pleased to be supporting the Innovation Challenge. The Salesforce AppExchange is an increasingly important channel to market for enterprise app companies. As an investor, having direct access to the best of these new software companies is a very exciting opportunity," MMC Ventures Investment Director, Jon Coker , said.

The Enterprise App Revolution in Europe

The demand for enterprise apps presents a lucrative opportunity for developers and entrepreneurs.  According to a new study conducted by the Centre of Economic Business Research (Cebr), the demand for enterprise cloud apps is expected to attract 159% more cloud developers in Europe over the next five years, with the enterprise cloud app economy projected to generate £2.6 billion in revenue, an increase of 206% by 2018.

Additional Information on the Innovation Challenge

Entrants’ business plans will be reviewed by a panel consisting of representatives from the venture capital firms and salesforce.com, along seven main criteria:

• An existing product developed to beta or later stage
• Demonstration of traction, customer success and user adoption
• Market opportunity & go-to-market strategy
• Track record and passion of the entrepreneurial team
• Planned or existing adoption and innovative utilisation of the Salesforce Platform
• Competitors
• Financial plan

For more information, contest rules and to apply, please visit: www.salesforce.com/uk/challenge.

Salesforce Platform: The Cloud Platform of Choice for Customer Companies

The Salesforce Platform is the world’s most trusted cloud platform for building enterprise apps. It powers Salesforce CRM, 1,800 partner apps on the AppExchange, and more than three million custom apps built by customers. More than one million developers and business analysts use the Salesforce Platform to quickly build and deliver apps on any device.

Companies are turning to the Salesforce Platform to build and deliver cloud apps that are location-aware, accessible on any mobile device and connected to social graphs. Offering the same services, frameworks and ecosystem that are driving the explosion of consumer apps, the Salesforce Platform is bringing the app revolution to business and helping customer companies connect to customers, employees, partners and products in new ways.

Additional information:

• Learn more about Salesforce Platform: www.salesforce.com/platform/overview
• Like Developer Force on Facebook: www.facebook.com/forcedotcom
• Follow @forcedotcom and @salesforce on Twitter

About Salesforce.com

Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com’s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com’s real-time, multitenant architecture, the company’s apps and platform revolutionize the way companies sell, service, market and innovate.

• Grow your business with the #1 sales app, Salesforce Sales Cloud
• Deliver amazing customer service with the #1 service app, Salesforce Service Cloud
• Listen, publish and advertise with the #1 social marketing app, Salesforce Marketing Cloud
• Build and deliver social and mobile apps with the Salesforce Platform, and extend success with the world’s leading enterprise app marketplace, the AppExchange

About Notion Capital

Notion is a venture capital firm focused on high potential businesses in the Cloud Computing and Software-as-as-Service (SaaS) markets. The Notion team has unique expertise and experience in the Cloud Computing market having founded, built and exited Star and MessageLabs, two highly successful businesses in the space. Companies within Notion’s portfolio include Brightpearl, eSellerPro, NewVoiceMedia, Shutl, The Currency Cloud and Tradeshift. For more information go to www.notioncapital.com.

About Octopus Investments

Founded in 2000, Octopus is one of the UK’s fastest growing investment management companies. We currently manage £3 billion assets on behalf of 50,000 customers.

The Ventures team at Octopus are straight talking human investors that back talented people rather than specific sectors. We focus on identifying fast growth businesses which can scale explosively to create, transform or dominate an industry.  We can invest from £250,000 to £5 million and prefer to partner teams based in the UK.

The work of our ventures team is supported by access to the Octopus Venture Partners, a network of approximately 100 outstanding business leaders, entrepreneurs and private investors providing an invaluable wealth of expertise and resource for our portfolio companies, as well as investing on a deal-by-deal basis alongside Octopus venture funds. This blend of knowledge and skill has allowed us to help many great companies across several sectors thrive in recent years including Zoopla; Graze.com; SwiftKey; and,Secret Escapes. For more information visit www.octopusinvestments.com.

About MMC Ventures

Founded in 2000, MMC Ventures is an active investor and award-winning venture fund manager, focused on technology-enabled sectors where the UK is a world leader -particularly financial and business services, business software, digital media and e-commerce.  With circa £100 million under management, MMC invests £10–15 million per annum in a combination of new investments and add-on capital for existing portfolio companies.  MMC specialises in fast-growth early-stage businesses, partnering with entrepreneurs and impressive management teams to achieve substantial scale and profitability.

MMC’s existing portfolio includes AlexandAlexa, Base79, Interactive Investor, Knowledge Mill, LoveHomeSwap, Reevoo, The Practice, NewVoiceMedia, Tyres on the Drive, Masabi, Consilium, Safeguard, Creativity, iJento, Neoss, Breathing Buildings and Small World. For further information about MMC Ventures please visit: www.mmcventures.com.

London & Partners

International firms are increasingly looking to London as the world’s capital for business, with unrivalled access to a talented workforce, technology and as a creative gateway to Europe where ideas and trends are born. Salesforce.com has been supported by the Mayor’s promotional organisation London & Partners which offers free and impartial advice to global businesses in the UK’s capital.

Legal Notice

This press release contains forward-looking statements about the Innovation Challenge, including without limitation details about its timing, the amount of investment funds available, its geographic scope, the eligibility criteria, the rules and procedure, the benefits to winners, and the participating venture capital firms.  The achievement or success of the matters covered by these forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the  results of the Investment Challenge could differ materially from the results expressed or implied by the forward-looking statements we make.  These risks and uncertainties include, but are not limited to, any failure by us to reach final agreement with the participating venture capital firms, any decision by such venture capital firms to discontinue their participation, any failure of one or more of the venture capital firms to come to agreement with the winning participant(s) on investment terms, compliance with financial and other regulatory requirements, and the suitability of start-ups applying to the Innovation Challenge. Salesforce.com assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." The contents of this press release should not be viewed as promoting the products or services of any person other than salesforce.com. Nothing in this press release should be regarded as investment or other advice or as a recommendation of any kind. For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE

© 2013 salesforce.com, inc.  All rights reserved.  Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, AppExchange, Salesforce Platform, and others are trademarks of salesforce.com, inc.  Other brands featured herein may be trademarks of their respective owners

I find I am a visual person, and it’s easier for me to remember where I met someone by the event surroundings.  I don’t have time to look that up in my CRM.

For example, I remember being outside the Moscone Center with Greg Gunn of Hootsuite waiting to get in to see Metallica.  Right away, I knew it was Dreamforce Number 9, or 2011.

Here is a quick reference to Dreamforce’s by year, the Dreamforce number, band, and speakers.

Of course, I could and should list the best parties of each Dreamforce

But like the good ‘ol days, if you don’t remember it, then you HAD a good time!

Can YOU help me fill in the rest?

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

ITIL consists in a series of five core publications, each of which covers an ITSM lifecycle stage.

ITIL allows the organization to establish a baseline from which it can plan, implement, and measure.

Netmind asked that we convert this system into an infographic so that their students would be able to have a clear, attractive and modern visual representation to more easily understand the ITIL system.

 

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

New Premium Apps simplify workflows for sales executives, social marketing analysts, and digital communication professionals

HootSuite, makers of the market-leading social media management system, has expanded their App Directory with the introduction of three premium, best-in-class #SocialApps: CRM tool Salesforce.com, Instagram social marketing tool Statigram, and an enhanced version of YouTube. With over 50 customer-driven app integrations available, HootSuite continues to lead the new generation of business software – enabling tight integrations with best-of-breed applications.

"We’re providing serious apps for serious users," says Ryan Holmes, CEO of HootSuite. "While HootSuite will continue to grow our arsenal of free apps, we know that certain business and power users need increased functionality and performance. That’s where Premium Apps fit into the picture."

Premium Apps are built for professionals, including social media and community managers, sales teams, customer service departments, and public relations practitioners, by providing top tier integrations that simplify workflows and increase productivity. HootSuite’s new Premium Apps are available immediately to all HootSuite customers, and are included free with HootSuite Enterprise accounts.

• Salesforce.com (install now): As a leader in customer relationship management (CRM), this integration provides sales-focused HootSuite customers with a seamless way to turn prospects found on social channels into Leads in their Salesforce CRM. This streamlines social lead generation and expands corporate communication channels to Twitter, Facebook, LinkedIn and Google+. Customer support teams will also benefit with the ability to create Cases directly from social messages in the HootSuite dashboard.
• Statigram (install now): With more than 3 million users, this leading social media marketing platform for Instagram offers users an efficient way to promote, engage, manage and analyze their Instagram campaigns. The integration with HootSuite provides community managers and marketers with valuable statistical insights into the growth and performance of their Instagram community and campaigns.
• YouTube (install now): This enhanced version of the YouTube app integration now includes the video producing, monitoring and sharing features content producers, marketers and community managers require. HootSuite customers will now enjoy editing videos directly from the HootSuite dash, viewing and monitoring 13 different YouTube feeds, improved search and filtering capabilities, and a host of other new features including detailed user and channel views, large format video viewing and more.

"We believe strongly in the efficiencies that SaaS partnerships can bring our customers because we see it every day," says Greg Gunn, VP of Business Development of HootSuite, "With advancements in data-portability and integration technologies, professionals can and should demand that best-in-class vendors collaborate to deliver solutions that make their jobs easier. HootSuite will continue to work with our customers and other forward-thinking software vendors to deliver on this promise."

Visit the HootSuite App Directory now to try these three new Premium Apps.

About HootSuite

HootSuite is a social media management system for businesses and organizations to collaboratively execute campaigns across social networks such as Twitter, Facebook, LinkedIn and Google+ Pages from one secure, web-based dashboard. Advanced functionality includes tools for audience engagement, team collaboration, account security and comprehensive analytics for end-to-end measurement and reporting.

Webinar: Thursday, March 14, 2013 @ 8am PT / 11am ET / 5pm CEST

The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in!

Join us as THINKstrategies’ Managing Director Jeff Kaplan overviews industry findings from more than 350+ respondents on the key trends, drivers and maturity of Hybrid ITSM and Cloud Management.

Attend the webinar and walk away with:

• What your peers are doing in Hybrid IT and Cloud Management
• Why and how companies are choosing Hybrid solutions
• An understanding of the key trends surrounding Cloud Management
• A complimentary findings report

Click here to register:

https://www.brighttalk.com/webcast/8533/67401

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global world*.

Second place is ERP (enterprise resource planning), and Office Suites coming in third.

According to the Gartner report, organizations are most interested in increasing spending on CRM software now because they are "focused on customer retention/satisfaction and attracting new customers.  Mobile and social technology requirements are also driving CRM spending, with mobile devices forcing change even faster than social networks."

This report is timely considering just a week ago, Marc Benioff hosted an exclusive event in New York, where he discussed why it is more important than ever for businesses to connect with their customers. 

His message was crystal clear: “How to Become a “Customer Company”. 

(NOTE: They are no longer longer using the tag lines “social enterprise” as they withdrew their application for trademark back in September 2012)

Salesforce’s theme of "customer companies" showcased new technologies to help its clients develop a more meaningful ongoing relationship with their customers, rather than traditional CRM software where you track ongoing sales leads and run marketing campaigns.   For example, one of their keynotes and demos included the Service Cloud coupled with social listening in a mobile world.  Imagine running your business anytime, anywhere.

While ERP is in second place globally*, ERP is ranked 1st place for IT spending in Eastern Europe and the Asia-Pacific region.  This is driven by an increase in new users as well as the fact that ERP is closely associated with manufacturing, a key part of those areas’ economies.

For 2014, the IT budget is predicted to be the dame or even lower.  However, they did not specify the budgets for the CMO, because another study predicted the CMO budget wiil be larger than the CIO budget in a few years!

*Gartner surveyed 1,523 people in 13 countries, including Australia, Brazil, China, Colombia, Germany, India, Indonesia, Mexico, Russia, Singapore, South Korea, the UK and the U.S. Organizations had at least 500 employees and covered a wide variety of industries, excluding government entities.

Copyright ® 2011 by CRM HELP DESK Software .com. All Rights Reserved.