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InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment

CRM Help Desk — Fri, 12 Mar 2010 10:00:41 +0000

InteQ takes sandbox user experience to the next level by providing IT organizations with the option to use InfraDesk in a production environment complete with custom workflow to reduce implementation risks and demonstrate value to the enterprise

BEDFORD, MA – InteQ, a leading provider of on demand IT service management, is revolutionalizing the sandbox experience for IT organizations evaluating InfraDesk ITIL SaaS Service Desk by offering prospective clients with the unique opportunity to use InfraDesk in a production environment. The InteQ SaaS Assurance Program eliminates risks associated with implementing a service desk application by allowing the IT organization to use a dedicated instance of InfraDesk with their workflows and data with no commitment. In addition, the program enables the enterprise to gain a true reflection of the value and true benefits of InfraDesk.

“All vendors provide sandboxes to prospective customers at some stage in the sales cycle but we recognized that although the sandbox enables the user to get a feel for how the application performs, they really have no assurances of how it will actually perform for their organization, with their data and their workflows,” Bradford Winkler, Vice President of Sales and Marketing, SaaS Solutions, InteQ. “The InteQ SaaS Assurance Program really takes the sandbox to a more customized and personalized experience and provides the IT organization with the opportunity to show value to the business by demonstrating the application working in their own environment.”

The InteQ SaaS Assurance Program provides IT organizations with the ability to eliminate implementation risks, validate tool capabilities and demonstrate value to the business by implementing InfraDesk ITIL SaaS Service Desk within the enterprise. Using a staging or live production instance, InteQ will use active data, including workflows from the client’s environment, to show a true depiction of how the service desk application will work on a day-to-day basis. The first of its kind to be offered by a service desk application provider, this program truly takes the sandbox experience to the next level.

InfraDesk is a SaaS based ITIL service desk solution that enables enterprise IT organizations with the ability to adopt a robust solution with built-in ITIL workflows at a fraction of the cost of an on-premise application. Action-based automated routing ensures complete accuracy throughout the lifecycle of the service request to the resolution. Easy configuration accelerates adoption and training across the enterprise and dramatically reduces the need for in-house resources devoted to programming and administering the application.

“The advantage of multi-tenant SaaS application architectures during sales cycle is to easily setup a production environment for customers before they purchase the solution,” said Ray Paquet, Managing Vice President, Gartner. “IT Service Management SaaS vendors who provide assurances and eliminate perceived risks associated with switching and implementing such solutions is a huge benefit to prospective customers.”

InteQ has implemented InfraDesk in enterprises and service providers globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box). The ITIL service desk application is delivered over the web and is priced based on fixed and concurrent user licenses.

InfraDesk – ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

About InteQ

InteQ is a leader in On Demand IT Service Management. Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of Remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.

SugarCRM announces new Open+ Partner Program

CRM Help Desk — Fri, 12 Mar 2010 09:58:32 +0000

SugarCRM, provider of open source CRM software, today unveiled its Open+ Partner Program, which it says will offer its channel partners a wider variety of incentives and resources to deliver its solutions to customers.

The Open+ Partner Program includes a market development program that provides SugarCRM partners with resources for business planning, business development activities, event execution, market positioning and sales delivery; Greater access and support for SugarCRM’s Open Cloud platform and enabling technology to help build, manage and maintain next-generation cloud solutions for customers as well as a new referral program that rewards partners for each qualified lead referred to SugarCRM.

It is also offering partners more streamlined lead generation, distribution of leads, and deal registration, as well as centralised marketing collateral partners can leverage as they go to market with Sugar-powered solutions, and a new customer reference program to spotlight partner success stories and aid the sales engagement process.

“Open+ creates even more distance between SugarCRM’s award-winning channel program and those of other CRM providers,” claims Liz Smith, VP of EMEA Sales. “SugarCRM offers unmatched value for VARs looking to build sustainable revenue streams in the cloud.”

LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud

CRM Help Desk — Tue, 09 Mar 2010 21:05:38 +0000

Newport Beach, CA – LiveTime Software, a leading provider of Web based ITIL 3 Service Management (ITSM) and Help Desk software, today announced new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to extend their offerings to include the Enterprise Service Desk.

Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

Utilizing HTML5 standards, this new platform requires no browser plugins, no ActiveX components and no client downloads and supports every major browser from Firefox, Chrome, Safari and Opera through to Explorer 7 or later. This new architecture will also feature RESTful Web Services as the primary API for Web Service integrations.

LiveTime’s new ITSM SaaS platform will also support 11 core ITIL 3 processes out-of-the-box and includes a built-in search engine and Federated Configuration Management Database (CMDB).

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks, streamlining the typically lengthy on-boarding process.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

EuroCloud Brings Together UK’s Top SaaS and Cloud Vendors to Share Industry Best Practice

CRM Help Desk — Tue, 09 Mar 2010 17:53:33 +0000

SAP Hosts Next EuroCloud UK Meeting, March 18^th

Fast-growing EuroCloud industry forum invites ISVs to learn about the ‘Four Pillars of SaaS Success’ and share experience, knowledge and insight from the UK’s leading SaaS and Cloud providers.

London, UK – EuroCloud UK, the fast growing industry body for SaaS and Cloud vendors is holding its third meeting on Thursday, March 18^th at SAP UK headquarters near Heathrow Airport. Through its regular monthly meetings, EuroCloud UK brings together leading players to network and exchange best practice advice.

The theme of this half day meeting is “How ISVs Make the Transition to SaaS” and it will feature expert speakers and open panel discussions.

The keynote speaker will be Chrysoula Christopoulou, Senior Director from the SAP Business ByDesign team, which is the vendor’s flagship SaaS product for SMEs.

The meeting will look at SaaS partner strategy, pricing and packaging insights, as-a-service infrastructure choices and maintaining and improving customer relationships. The speakers will talk openly about their experiences in transitioning to the SaaS platform and there will be an open panel session and plenty of opportunity to network with industry peers and influencers.

The other speakers will be Ian Smith, Xceliant; John Cheney, Workbooks.com; James Elkington, Esker UK; Matt Deacon, Microsoft developer & platform group; Aidan Finn, C Infinity; Chris Purrington, CohesiveFT; Phil Wainewright, Procullux Ventures and Ian McDonald, Symbian Foundation.

This event, which runs from 12.00 noon until 6.00pm, is free to EuroCloud members and a warm welcome will be extended to potential new members, who will be able to offset the non- member meeting registration fee if they decide to join. You can register for the event at the EuroCloud events webpage.

About EuroCloud

EuroCloud (http://www.eurocloud.org/) is the first pan-European network of SaaS and cloud computing vendors and industry experts, with a presence today in more than 16 European countries.

EuroCloud UK brings together companies engaged in cloud computing or SaaS-related business activity to network together, share best practice and build the profile of the industry.

The EuroCloud UK Board includes members from C Infinity, CohesiveFT, D2C, Esker, Mimecast, Salesforce.com, SAP, Synverse, Webroot and Procullux Ventures.

SugarCRM Announces Keynotes, Sponsors and Agenda for SugarCon 2010

CRM Help Desk — Tue, 09 Mar 2010 11:37:01 +0000

SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced keynotes, sponsors and the final agenda for SugarCon 2010, its global customer, partner and developer conference, April 12-14, at The Palace Hotel in San Francisco, California. Microsoft, Red Hat, Talend and Zend are among the industry leaders sponsoring the conference, which unites CRM customers and developers with companies and projects committed to building open business applications for the Cloud.

The full SugarCon agenda is available here: http://www.sugarcrm.com/crm/events/sugarcon/agenda.html. Registration is filling up fast so please visit www.sugarcon.com to secure a space.

Keynotes

Each of the keynote presentation for SugarCon will play off the theme of this year’s show – “Evolve Your CRM”.

“Open Source and Open Clouds” – SugarCRM CEO Larry Augustin will share some exciting new product announcements and welcome special guests to the stage to discuss how open source software is driving the next generation of CRM and Cloud services.

“A Family Tree for Humanity” – Author and Population Geneticist Spencer Wells of National Geographic will take us on an epic journey that spans the globe, using DNA to trace the migration routes of our ancient ancestors and revealing the incredible tapestry of human diversity created along the way.

“The 21st Century Customer Experience” – CRM Guru Paul Greenberg will outline the changing nature of doing business in the age of social media, and how your business can begin to prepare for this profound change in customer relationship management.

“He’s Back! The Real Future of Technology with Fake Steve Jobs” – Two years after bringing down the house at SugarCon, Newsweek Technology Columnist Daniel Lyons (aka Fake Steve Jobs) returns to take on the serious questions in a playful way.

Breakout Sessions

This year SugarCon has expanded to eight breakout tracks that tackle the industry’s most important trends – cloud computing, social networking, and open source – and offer practical advice for improving sales, marketing and support operations.

The tracks are: CRM Strategy, Open Source and Open Cloud(s), Business Apps in the Cloud, Extending Sugar, Beyond CRM, Getting Social, Partner Innovation and SugarU.

Other Highlights of SugarCon include:

CRM case studies on BancVue, BMW Italy, Roxtec, FamilySearch, Thomas Cook and many more.
Over 30 presentations from C-Level Executives on the Cloud, open source, CRM and social computing. Executives from the following leading companies will present: Alfresco, Angel.com, BonitaSoft, Box.net, Canonical, DataSync, DotNetNuke, DRI, Entrinsik, Fonality, iNet Process, Ingres, IT Novum, Jaspersoft, Jigsaw, KnowledgeTree, Levementum, Makara, Microsoft, Mindtouch, Open Bravo, Omni Technology Solutions, Open Symbol, Pardot, Pentaho, Plus Consulting, Red Hat, Sonoa, Spoke Software, Status.net, Synolia, Talend, Zend and Zimbra.
Partner Day on Thursday, April15^th for SugarCRM commercial partners.
A city tour of San Francisco
An evening at the acclaimed California Academy of Sciences in Golden Gate Park http://www.calacademy.org/

Sponsors

SugarCRM would like to thank our many sponsors for SugarCon 2010, including Microsoft, Actuate, Angel.com, Box.net, DataSync, Fonality, iNet Process, Jigsaw, KnowledgeTree, Levementum, Mindtouch, Pardot, Plus Consulting, Red Hat, Talend, Makara, DotNetNuke, AgencyQ, Entrinsik, Omni Technology Solutions, salesElement, SierraCRM and Zend.

About SugarCRM

SugarCRM is the world’s leading provider of open source customer relationship management (CRM) software. Over 6,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.

Idea2, a Cloud-Based CRM Solution for Growing Businesses

CRM Help Desk — Tue, 09 Mar 2010 11:34:31 +0000

DENVER, CO — Idea2, providing cloud-based CRM for growing businesses, today announced the general availability of its cloud-based Customer Relationship Management (CRM) solution for small- and medium-sized companies. Idea2 is a cloud-based CRM offering that focuses on driving user adoption to provide greater results than traditional CRM software packages.

"Companies lose money every time there is a failure in communication. Yet analysts continue to cite that as many as 60 percent of CRM implementations fail to meet client expectations. We created Idea2 to be more than just another CRM package," said Grace Schroeder, CEO of Idea2. "We align our solution with our customers’ business processes rather than asking them to adjust their processes to work within the constraints of a traditional CRM. Then, because our tool is intuitive and easy to use, accelerated adoption supports a rapid ROI and ties Idea2 directly to the company’s operation and success."

Idea2 CRM solves traditional implementation challenges such as technology isolation, lack of executive visibility and poor user adoption. The solution organizes and synchronizes CRM with additional data assets such as Enterprise Resource Planning (ERP) and Finance to create a unified customer view. By offering this integrated cloud-based workspace with a customized data structure, Idea2 CRM helps companies accelerate the process of customer acquisition and improve customer care to reinforce retention. This is accomplished by:

--  Providing a unified view of all information and interactions related to
    a customer in a familiar 'social CRM' format
--  Delivering an intuitive, role-specific interface that improves user
    adoption across the organization -- not just within sales teams
--  Providing insight into the drivers behind sales performance and customer
    care metrics through an information dashboard with data export features
--  Integrating customer support that extends online

Idea2 customer Teo selected the company’s CRM solution because of its integration capabilities and measurable results. "At Teo, we are embarking on exciting new product and distribution strategies. But first we needed to automate existing business functions by interfacing relevant sections to our existing ERP system, and by sharing information with our distribution partners," said Thomas Beck, business strategy executive for Teo. "Idea2 delivered a customized solution, quickly and affordably, that improved our operating efficiency and channel sales capacity. Their team began by understanding our current and future business strategies and helped us automate existing processes which resulted in great efficiency gains saving us significant money and resources."

Idea2 offers three versions of its solution that vary by level of customization. The standard package, Idea2Company, offers key functionality in a simple template that supports contact, partner, lead, prospect and customer management integrated with issue tracking. For companies who have unique attributes that should be included in the implementation, Idea2Custom offers a solution that adapts to the specific data structures of an organization. Beyond customization, companies can achieve greater levels of productivity enhancement through Idea2Unified, which integrates Idea2 with relevant existing systems. Idea2’s end-to-end solutions are adapted to its customers’ needs and business processes at a fraction of the expense of traditional CRM providers’ products.

"We know that companies have many options for CRM today," continued Schroeder. "We suggest they first consider the results a successful solution should have for their company — and then consider a provider that can deliver on those specific points. With so many CRM implementations falling short, it is important to select a partner can deliver what you need — and not just what they have."

Idea2 CRM quickly and easily connects a workforce with its customers’ ideas and data for fast measurable results. Designed for small- and medium-sized businesses, Idea2 offers its Software as a Service (SaaS) solution so that organizations pay only for what they use and can scale as they grow. Idea2’s professional services team can accomplish the customizations and integrations that are practical for small business owners today.

About Idea2

Idea2 is a provider of cloud-based CRM solutions for small- and medium-sized businesses. Idea2 CRM is an integrated business workspace that easily ties the people in your company to your customers’ ideas and data. Customers enjoy accelerated customer acquisition and improved customer retention made possible by the Idea2 CRM suite. For more information, please visit: www.idea2.com.

MultiFactor Announces Availability of the Best Cloud Identity Provider in the World: YOU

CRM Help Desk — Wed, 03 Mar 2010 08:48:08 +0000

MultiFactor SecureAuth announces the first and only integrated 2-factor authentication solution that enables an enterprise to become an instant identity provider (IdP) for cloud based applications such as Google Docs and Salesforce CRM. SecureAuth empowers enterprises with full identity and access control for both traditional on premise applications as well as secure cloud computing offerings.

Features include self-provisioning 2-Factor authentication, user profile management, password management and help desk tools. Administrators have the option to enable single credential and/or two-factor single sign on (SSO) for any application on a per application basis. SecureAuth can even be configured to allow for a secure 2-factor re-authentication to take place during each successive sign-on which is transparent to the end user, allowing for the best possible solution in both security and user experience.

“Enterprises already have a directory store, like Active Directory”, says MultiFactor CTO Garret Grajek, “what they need is a tool like SecureAuth to securely extend those identities from the enterprise to the cloud.”

SecureAuth is based on the concept of zero-integration and maintenance and has been designed from the start to operate in a “web 2.0” world.

SecureAuth requires no APIs for integration into applications or existing directory stores. Schema changes and directory plug-ins are not necessary.

“An existing on premise directory and a Google Apps enterprise account are all that is required to secure Google Docs as a virtual extension of an enterprise” continues Grajek, ”No other solution can do that and allow for that same service to any other application or VPN.”

MultiFactor Corporation (MFC) develops and markets a secure authentication product suite called SecureAuth. It provides cost effective identity enforcement and single sign on for web applications, cloud applications and computer networks like Cisco and Juniper.

SecureAuth has native integration into most applications and platforms including mobile platforms like iPhone. Further value comes from the product’s ability to securely enforce strong identity simultaneously to multiple applications on various platforms, including applications distributed across the internet. The company is headquartered in Irvine, CA.

Winners of European IT Excellence Awards announced

CRM Help Desk — Mon, 01 Mar 2010 09:13:27 +0000

London — IT Europa, the leading European IT publisher and market intelligence organisation, today announced the winners of the European IT Excellence Awards 2010 – the first pan-European awards event for IT and Telecoms channels. The finalists were honoured last night at a celebration dinner at The Tower Hotel, London.

The European IT Excellence Awards are the first pan-European awards which recognise the crucial role that Independent Software Vendors (ISVs) and Solution Providers play in the delivery of real world solutions, and attracted entries from 26 countries. Entries were submitted by ISVs and resellers describing the solution provided and each had to be supported by an endorsement by the client. 51 companies from 16 countries made the finals. The winners were selected by an independent panel of consultants and editors.

The award for Channel Company of the Year, the award to the entry across all 17 categories that most impressed the judges, was won by Interconsult Bulgaria for a document generation process automation solution for Konisberg Maritime (KM).

Another notable award on the night, for the European Channel Personality of the year, went to Patrice Arzillier, CEO of Distrilogie. This award was based on the results of a poll of 20,000 directors of Europe’s leading 8,000 channel organisations and the readership of the IT Europa’s pan-European channel news services.

Other winners included: Jaspersoft, Appear Networks, ACE enterprise Slovakia, s.r.o., RetmarkerAMD (a division of Critical Software), Flexera Software, SIVECO Romania, Intetics Co., SDL, Wavex Technology Ltd., Isotrak Ltd., Derdack GmbH, Origina, Vodafone, Interconsult Bulgaria, Info-Quest S.A., Level3 Communications and Citrix Systems

In congratulating the winners, Alan Norman, Managing Director of IT Europa said: “the overall quality of entries was extremely high and demonstrated the depth of talent in the channel community across Europe. I congratulate all the winners and wish them and all the finalists every success in the year ahead”

The awards categories were divided into two main groups: ISVs and Solution Providers. The ISV categories were for software-based solutions for which the ISV had written the bulk of the solution itself. The Solution Provider categories were for complete solutions that include hardware, software, communications and services. As well as the channel categories there were three supplier categories for which channel companies nominated their distributors, service providers or vendors for the support provided through their channel programs.

The European IT Excellence Awards 2010 – results:

ISV Award Categories

Business Intelligence Winner: Jaspersoft

Sponsored by IBM

Communications & Mobility Winner: Appear Networks

Sponsored by Motorola

Enterprise Application Winner: ACE enterprise Slovakia, s.r.o.

Sponsored by Flexera Software

Information Management Winner: RetmarkerAMD (a division of Critical Software)

Sponsored by Ness

SaaS Solution Winner: Flexera Software

Sponsored by SIIA

Vertical Market Winner: SIVECO

Sponsored by Microsoft

Solution Provider Award Categories

Data & Information Management Winner: Intetics Co.

Sponsored by Azlan

E-Business Winner: SDL

Sponsored by Cisco

Enterprise Winner: Wavex Technology Ltd

Sponsored by Mitel

Managed Service Winner: Isotrak Ltd

Sponsored by Ness

Mobility Winner: Derdak GmbH

Sponsored by Motorola

SMB Winner: Origina

Sponsored by Mitel

Unified Communications Winner: Vodafone

Sponsored by Azlan

Vertical Market Winner: Interconsult Bulgaria

Sponsored by IBM

Supplier Award Categories

European Distributor of the Year Winner: Info-Quest S.A.

Sponsored by Cisco

European Service Provider of the Year Winner: Level3 Communications

Sponsored by Flexera Software

European Vendor of the Year Winner: Citrix Systems

Sponsored by IBA Group

Special Awards

Channel Company of the Year Winner: Interconsult Bulgaria

Sponsored by Microsoft

Channel Personality of the Year Winner: Patrice Arzillier, CEO Distrilogie

Sponsored by IT Europa

About IT Europa

IT Europa is the leading provider of strategic business intelligence, news and analysis on the European IT marketplace and the primary channels that serve it. It publishes European channel publications such as the IT Europa Newsletter, markets a range of database reports and organises European conferences and events for the IT and Telecoms sectors. For further details visit: www.iteuropa.com

LANDesk Certified on 14 ITIL V3 processes for IT Service Management

CRM Help Desk — Fri, 26 Feb 2010 11:54:05 +0000

Confirms Global Best Practices for Service Desk Support

LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service and support. LANDesk is only the third organisation worldwide to demonstrate all 14 of these ITIL capabilities, continuing to build upon its strong IT Service Management (ITSM) offerings driving ROI by providing best practices enabling better, more informed business decisions and simplified infrastructure management.

“Receiving Pink Verify certification for all 14 ITIL processes and with our growing list of additional IT certifications makes LANDesk’s Service Desk the right solution for every company, no matter what compliance requirements they are faced with,” said Steve Workman, vice president of product management, LANDesk Software. “By continuing to help our customers adopt the ITIL framework, we are helping them streamline IT processes, in turn reducing overall costs. It is our vision to be the worldwide industry standard for best practices in the IT service management sector and this new certification solidifies our leadership in the space.”

Developed by the UK government and used by thousands of organisations around the world, ITIL has become the de facto standard for IT best practices and assists organisations in providing the necessary framework for IT Service Management. In order to become certified, the LANDesk Service Desk suite successfully completed a rigorous testing period to ensure all of its processes are up to par with ITIL standards.

Troy DuMoulin, AVP of Product Strategy for Pink Elephant, acknowledges LANDesk’s status: “PinkVERIFY was created to help the IT community find software tools that are compatible within an ITIL environment. We put LANDesk through a rigorous assessment process to ensure its compatibility. Congratulations to the organisation for achieving this important status.”

Outstanding ITSM Made Easy

LANDesk Service Desk is a consolidated service desk solution that enables an organisation to deliver outstanding IT service to both employees and customers. The solution features all the core ITSM functionality expected from a market-leading service management software application, including ITIL verified; incident, problem, change and asset management; workflow; options for user and customer self service; knowledge-based systems and management reporting; as well as facilities to integrate with leading, independent business productivity applications.

LANDesk Service Desk is verified to meet the mandatory functional requirements for ITIL compatibility, which makes it the ideal solution for providers of IT service who are using or wish to introduce ITIL best practices.

To learn more about how LANDesk helps customers such as the Northern Ireland Civil Service with ITSM see a customer case study here.

LANDesk is attending the 14^th Annual International IT Service Management Conference and Exhibition in Las Vegas February 21 – 24. To learn more about LANDesk’s integrated service management tools, please visit http://www.landesk.com/service-desk-software.aspx

About LANDesk Software

LANDesk Software is a leading provider of systems, security, IT service, and process management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables thousands of organisations to easily deploy and use end-to-end management solutions. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Sunrise Software hosts Owen Powell’s IT Insider blog

CRM Help Desk — Tue, 23 Feb 2010 11:18:41 +0000

Chessington – Sunrise Software has teamed up with Arts Council IT Director Owen Powell to launch a new blog aimed at those who work in IT. The ‘IT Insider’ will aim to provide IT professionals, from team members up to CIO level, with a platform to share observations, ideas, frustrations and solutions relating to the profession.

Owen himself has worked in IT for over 20 years, in both technical and senior management roles, where he has been involved in a number of major service re-designs. He is particularly interested in the way that IT is perceived by organizations, and what it can do to influence this in a positive way.

“There are some topics I feel very strongly about, and I think this will come across in the blog,” says Owen. “Don’t get me wrong though, my intention is not to create a zone for IT people to feel sorry for themselves. IT has already come a long way and is poised for a great future, driving change in organizations. My aim is to help promote the role of IT, and IT professionals.”

About Sunrise Software

Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions to internal and external facing customer operations.

Its customer base includes over 1,000 blue chip and public sector organizations, including names such as Anglian Water, Mothercare, the NHS, Harper Collins, Rugby Football Union and Arts Council England.

Sunrise is widely recognized for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto, a process driven, entirely browser based ITSM solution.

For further information, please visit www.sunrisesoftware.co.uk.