Ncell Customer Care Service

New Year Campaign details

2011-12-12T12:17:00.000+05:30

Campaign Name: New Year pack promotion – 2012
Campaign Duration: 90 days (Starting from 12th Dec 2011)
Campaign Applicable: Prepaid Tariff
Campaign details:
With the objective to retain the loyalty of existing subscribers and to gain the new subscribers we have launched a new campaign starting from 11th Dec 2011 on the event of New Year 2012.
During the campaign period, new Ncell subscribers will be able to purchase “New Year” starter pack of “SAJILO” SIM at Rs. 99 (inclusive of taxes). For the existing subscribers, subscribers will be able to subscribe to the “New Year” service pack through SMS, USSD and IVR at Rs. 50(exclusive of taxes).

Functioning of campaign
1. For New Subscribers:
With this promotion service, all new subscribers will be getting Ncell SIM with applicable tariff plan of SAJILO at Rs. 99(inclusive of taxes). Under this promotion they will be entitled with:
2012 on net seconds
20 on-net SMS
12 on-net MMS
2012 KB of Data and
Main Balance of Rs.20.12
Validity of the main balance of the starter pack is for lifetime. The bonus products and services in the starter pack will be valid for 30 days from the activation date.

2. For Existing Subscribers:
For the existing prepaid subscribers, New Year service pack of Rs.50 (exclusive of taxes) will be available. To subscribe the New Year pack subscribers can do any of the following:
i) USSD: Dial *2012# to activate the service
ii) SMS: Type “A” or “a” or send blank SMS to 2012 for service activation
iii) IVR: Dial 2012 and follow the instructions to activate the service
The bonus products of the service pack after activation will be valid till next 30 days from the date of last subscription.

Package structure:
1. Starter pack structure:

Tariff without taxes
TSC
OT
VAT
Total
Activation fee
68.13

1.36
9.03
78.52
Main balance
16.14
1.62
0.36
2.36
20.48
Total
84.27
1.62
1.72
11.39
99.00

2. Service pack structure:
Service pack
Total pack fee
(excl. taxes)
TSC (Rs.)
VAT (Rs.)
Total pack fee (incl. taxes)
2012 on net seconds
20 on-net SMS
12 on-net MMS
2012 KB of data
50

4.5618

7.093

61.6548

Note:
Within the campaign duration, the existing or new prepaid subscribers can any time subscribe to this New Year bonus service pack at just Rs,50 (excl taxes). The bonus packs will be accumulated in case the subscriber has his/her old bonus pack remaining in his/ her subaccount i.e. in case the subscriber subscribes to the New Year service pack more than once, then the bonus products and services will be added in the subscribers’ current bonus balance. Along with the addition of the bonus products and services, validity of the bonus balance of the subscriber will be as per the last subscription date of the subscriber.

Ncell Centre at Damak

2011-12-09T06:12:00.002+05:30

Please be informed that Ncell is opening Ncell centre at Damak, Jhapa.

Location: Damak Chowk (near to Sanima Bikash Bank)

Sajilo_Inaugration tariff SIM card will sold for 7 days from tomorrow for the
opening week from Damak Ncell centre.

Thank you.

ZTE Handset offer for Rapti, Bheri, Seti and Mahakali zones!

2011-12-01T06:37:00.000+05:30

Please be informed that Ncell is launching a new ZTE handset offer for Rapti, Bheri,
Seti and Mahakali zones.
Offer begins from December 1 and ends on December 31 (it may end earlier is the
stock is cleared)

Offer Details:
Customer has to pay NRS 1100 (inclusive of taxes) and s/he will receive the following

v 1 Black and white ZTE handset with a warranty of 3 months

v 1 Sajilo SIM card

v NRS 999 as main balance in the SIM card (for all direction)

Purchase can be made from any Ncell centre, Ncell Shops and POS of Rapti, Bheri,
Seti and Mahakali zones.

If you have any queries, please revert back.

Thank you!

Ncell Centre at Chabahil

2011-11-30T10:58:00.000+05:30

Nell is opening its 15th Nell Centre at Chabahil today.

Nell will launch the following tariff for 7 days from today at Chabahil.
Tariff: Sajilo_Inaugration
Purchase Price: NRS 50
Includes: 50 Rupees on Main account and 50 rupees as On Net Balance
(this on net balance is valid for 30 days)

Sajilo Night Tariff campaign

2011-11-20T09:10:00.000+05:30

Please be informed that ,Sajilo Night Tariff campaign has been started from 20th
November, See the campaign details herewith and communicate accordingly.

Details of Campaign.

u Campaign Launch Date - November 20, 2011

u Applicable tariff plans - Sajilo

u Campaign duration - 3 months (Nov 20 - Feb 18, 2012)

u Call tariff - Rs. 0.70 (exclusive of all taxes) per minute

u Pulse duration - 20 seconds

u Applicable time period - 22:00 - 06:00

u Activation process - Via USSD (*1006#) and Via IVR (1006); SMS option is not
available

u Deactivation process - Via USSD (*1007#); SMS option is not available

u IVR Message board number - 9995

SIM Change information

2011-11-17T12:50:00.000+05:30

Please be informed that customer have two options for SIM change.

1. NCELL CENTRE

a. Customer visit Ncell centre, provide the necessary documents and payment

b. Get the replacement instantly

2. NCELL SHOP

a. Customer visit Ncell Shop.

b. Sumit the necessary documents and payment

c. Customer will be given a new SIM card (it will not active)

d. Ncell shop representative will forward the documents to Ncell (simchange
@ncell.com.np)

e. Ncell will reply after confirmation of SIM Change

f. Customer can use the SIM card (it can take up to 48 hours)

NOTE: The documents of customer must match with the details we have in CRM!

Thank you!

WiFi Router

2011-11-17T06:10:00.002+05:30

Please be informed that Ncell Connect WiFi Router will be launched tomorrow. Also
please check the following price list of the device and data sim card (prepaid and
postpaid).

Total Price with Device and SIM card (Prepaid and Paid in Advance)

Tariff with taxes (TSC+OT+VAT)

Tariff Without Tax

TSC

OT

VAT

Activation Fee

49

42.51

0.85

5.64

Data value

50

39.44

3.94

0.87

5.75

Wi-Fi Router

7908.87

6999

909.87

Total

8007.87

7080.95

3.94

1.72

921.26

Total Price with device and Postpaid Credit SIM card

Tariff with taxes (TSC+OT+VAT)

Tariff Without Tax

TSC

OT

VAT

Data Value

50

40.23

4.02

5.75

Postpaid SIM Taxes

1130

1000

130

Wi-Fi Router

7908.87

6999

909.87

Total

9088.87

7039.23

4.02

1000

1045.62

Total Price with device only

Tariff with taxes (TSC+OT+VAT)

Tariff Without Tax

TSC

OT

VAT

Wi-Fi Router

7908.87

6999

909.87

Nokia Ncell Double offer

2011-11-16T10:56:00.000+05:30

Please find the two scenarios of Nokia Ncell Double offer described below:

1. For Ncell subscribers:-

a. Customer purchase a Ncell SIM card (Sajilo/Ramro)

b. Receives a discount coupon of 200 rupee

c. Visit Nokia centre

d. Get 200 rupees discount while purchasing any Nokia handset

e. Receive a bonus coupon to avail with 50 rupees on net balance

f. Customer visits Ncell centre

g. Provide the Handset purchase details and bonus coupon (customer has to show
the handset as well as bonus coupon)

h. Ncell centre representative verify the purchase date of SIM card and provide
50 rupees bonus from CRM manually

2. For Nokia Customer:-

a. Customer purchase a handset from Nokia centre

b. Receive a bonus coupon to avail with 50 rupees on net balance

c. Visit Ncell centre and purchase a new SIM Card

d. Present the bonus coupon and details of new handset (customer has to show
the handset as well as bonus coupon)

e. Ncell centre representative will verify the purchase date of Nokia handset
and provide 50 rupees bonus in the SIM card

f. Customer will receive a discount coupon of 200 rupee

g. Customer can go to any Nokia centre and show the discount coupon

h. Nokia centre will refund 200 rupees Cash to the customer

Ш Ncell SIM card can be purchased from any Ncell centre/Ncell shop/POS around Nepal.

Ш Nokia handset can be purchased from any Nokia centre around Nepal.

Ш On net Bonus will be added from Ncell centres only.

Any confusion, please revert back.

Thank you!

sim sim offer

2011-11-14T06:48:00.003+05:30

Campaign Name:
Brief campaign detail:
Applicable Tariff:
SIM availability through:
Campaign Duration:
Campaign Launch date:
SAJILO SIMs at just Rs. 99. The two bundled SIM cards
SAJILO tariff plans are as mentioned below:
and bonus balance of Rs. 25.
is discounted at the rate of 74.87% on the regular on
both during daytime and night
seconds. The discounted tariff rate of Rs. 0.50 per min
e.g. If one of the bundled SIM makes a call to the other same bundled
service mentioned above for the campaign period of
can re-add the same bundled n
on-net calls that the subscriber makes would be as per the
ariff.

SIM - SIM offer
Bundle of two SIMs of SAJILO
SAJILO
Ncell Centers, Ncell Shops & POSs
60 days from launch date
16th September 2011
(which is
will be
on-net
time.
. will be applicable for the
ce Once
number by
tariff at just Rs. 99

Please be informed that SIM SIM offer will be valid till 30th November.

Campaign description:

With this promotional campaign we will be selling two SIMs bundled together at the price of just one SIM
applicable for SAJILO tariff only).
This means that subscribers will be able to purchase two
of the same tariff plan. The features of the bundled SIMs under

Features of bundled SIMs:
1. Each bundled SIM will have a main balance of Rs. 24
2. The on-net tariff for call between the two bundled SIMs
tariff i.e. Rs. 0.50 per min. (exclusive of applicable taxes)
The applicable pulse rate is 20 seconds
entire lifetime of the bundled SIMs. For e
SIM sold in the same package, then the applicable call tariff rate would be Rs. 0.50 per min (exclusive of
applicable taxes).
3. Also, the subscriber won’t be able to deactivate the 1F&F servi
two months. He will only be able to deactivate the 1F&F service after the promotion period of two months.
he deactivates, he cannot activate other numbers in 1F&F list but he
visiting any Ncell center.
4. The tariff rate for the other normal calls including
standard applicable rate of SAJILO tariff.

SIM Subscription process:
• Two individual forms need to be filled up in the name of same subscriber or different subscribers.
• Applicants should him/herself be present with their valid documents for SIM subscription. Required documents:
Two recent photographs, two copies of (citizenship/license/Passport/Nepal government office ID).

Starter packs call value:
SIM 1
Starting Package Tariff without Taxes TSC OT VAT Total
Activation Fee 22.12 0.44 2.93 25.50
Call Value 18.94 1.89 0.42 2.76 24.00
Total 41.06 1.89 0.86 5.70 49.50
Bonus balance 20.11 2.01 - 2.88 25.00
SIM 2
Starting Package Tariff without Taxes TSC OT VAT Total
Activation Fee 22.12 0.44 2.93 25.50
Call Value 18.94 1.89 0.42 2.76 24.00
Total 41.06 1.89 0.86 5.70 49.50
Bonus balance 20.11 2.01 - 2.88 25.00
* Tax invoice for each SIM should be generated separately.

1FNF Deactivation
Deactivation of 1FnF number by the bundled SIM holder can be done only after the end of the promotion period i.e.
after two months. SIM A of bundled SIM A-B can deactivate the 1FnF number by themselves using the self-care
method. However, they will not be able to re-activate the 1FnF service by themselves using self-care method. They
will be able to re-activate it only by visiting the nearest Ncell center and following the procedure of activating the
SIMSIM offer again.
Also, if SIM A deactivates the 1FnF service then he will no longer be able to talk to bundled SIM B at discounted rate
of Rs. 0.50 per min. However, SIM B will still be able to talk to SIM A at the discounted rate of Rs. 0.50 per min only
if he doesn’t deactivate the 1FnF service.
Methods of deactivation:
a) SMS : Send SMS to 1010 with text “R”
b) USSD: Dials 1010 and follow the instruction
c) IVR: Dials 1010 and follow the instruction

Ncell Connect Package size and Package price

2011-11-13T10:22:00.000+05:30

Ncell Connect Package size and Package price

500 MB (Student) 399 (80 Paisa per MB) (450.87 Incl Tax)
1000 MB (1GB) (Home) 699 (70 Paisa per MB) (789.87 Incl Tax)
5000 MB (5GB) (Corporate) 1999 (40 Paisa per MB) (2258.87 Incl Tax)

Along with this, we have launched :
10000MB - Rs.2999
20000MB - Rs.3999
Exclusive of taxes.

Validity : Lifetime
SMS : 1 NPR
Extra MB : 2 NPR per MB

Regional Campaign Details

2011-11-12T13:45:00.000+05:30

Please find below the details for regional campaigns.

Subscribers will get additional on-net talk time of NRs. 32 on every purcha=
se of prepaid sim cards.

Subscribers will get additional on-net talk time of NRs. 97 on every purcha=
se of ZTE handsets. (available on color and B/W both.)

Other attractive gifts from Ncell Stalls (like t-shirt, pen etc...)

Ncell gates will be installed at all Ncell Shops for scheme promotion.

Discontinue the short code

2011-11-12T13:27:00.001+05:30

Please be informed that the following short codes are now blocked.

2110, 7475, 5656, 5757, 6789, 7788, 3435,2992 and 3030

Short number 5225 from Live Cell has been blocked due to lack of permission=
from NTA. The number is currently being used for a game which hasn't been =
yet approved by NTA. Live cell should take the permission to resume the gam=
e.

Attention||SIM card replace and re-activation condition

2011-11-12T13:15:00.000+05:30

We hope we all are aware of the following SIM conditions.

1> If we lost the sim card and is in active status , we can replace the=
number and it cost Rs 99.
Document needed : original valid document and a copy of document.

2> If the sim card is in pre deactivate status ,
Condition no 1 : If SIM card is available then we can reactivat=
e the sim card and it cost Rs 100.
Condition no 2 : SIM card lost and is also in pre deactivate stat=
us then cost is Rs 100 for reactivation and Rs 99 for sim replace. Total cu=
stomer will be charged Rs.199.

3> if the sim card is in close status,
Customer no longer exist to our system so could not be reactivated =
and customer can't get the same number . S/he have no other option except t=
o subscribe a new SIM card.

Ecare On Air

2011-11-12T13:08:00.002+05:30

Please be informed that the new version of Web ICS termed Ecare is On Air f=
rom today already.

Few queries might be:
"I input the correct document information, yet Ecare does not verify it. Wh=
at should I do?"

=D8 In this cases, match the customer name, DOB and give the document numb=
er as it appears in CRM. In many cases, some suffix is added to the documen=
t number of customer.

If you have any queries, please let me know.

FTT for Access Tariff

2011-11-12T13:04:00.000+05:30

For all Access Tariff, FTT will be added on Monday of each week from now on=
wards. The minimum expenditure of NRs. 50 should be made within Monday - Su=
nday.

If you have any queries, please let me know.

Information on E-care

2011-11-12T13:02:00.000+05:30

In order to login to E-Care, the password we create from 9006 will not be v=
alid. There is separate purpose of 9006 which will be shared later. (After =
migration, all active subscriber's 9006 - IVR password has been changed to =
default password. The default password is the last 6 digit of MSISDN numbe=
r (e.g. for MSISDN no 9803020506, default password is 020506). Once subscr=
iber dials 9006, they should 1st enter the default password to proceed wit=
h change password operation.)

Every customer has to follow the link Click Here and they will be directed =
to the next page which appears as below:

[cid:image012.png@01CBF47A.1B938030][cid:image015.png@01CBF47A.1B938030][ci=
d:image002.png@01CBF2EA.17836FF0]

If this is the first login of customer they have to click Activate your e-c=
are account. Customer will have to provide the following information (which=
should be same as the information provided in the SIM card registration fo=
rm).

v Document Type

v Document ID

Immediately after this, customer will be able to create a password for E-ca=
re login and the same password can be used to login next time.

If you have any queries, please revert back.

SIM CARD STATUS INFORMATION

2011-11-12T12:56:00.002+05:30

Please follow the information below to understand SIM Status.

Idle: SIM is not activated, it is in Initial state
Active: SIM is being used and is in active state
B2W : SIM is blocked. Temporary block for service.
B1W: SIM is partially blocked. Temporary block for service.
Pre-deactive: SIM is in Final state. Customer did not do any chargeable act=
ivity for 6 months. Customer can re-activate the SIM card.
Close: SIM was not re-activated within 6 months time from the date of Pre-d=
eactivate state. This SIM card can't be re-activated. Ncell will treat this=
as a New Number and issue to a new customer.

If you have any confusion, please revert back.

End call notification confusion

2011-11-12T12:43:00.000+05:30

Please be informed that subscriber are not being charged for incoming call=
s but they are getting end call notification while receiving every call so =
they are perceiving the notification as a incoming charge. ( the USSD notif=
ication " Your last call duration is XX:XX:XX, call cost is 0.00 Rupee, lef=
t balance is XX.XX Rupee, account will expire after DD/MM/YR).

Earlier this info used to be displayed to the originating party only. And w=
e have received information that it will be fixed after 8th April. So pleas=
e convey the same to the subscriber.

Implementaion of new frequencies in Kathmandu

2011-11-12T10:21:00.000+05:30

Please be informed that ICT is planning to change the Frequency Plan (GSM900/1800) in whole KTM and surrounding sites on night 3rd - 4th January. These activities will make effect on Network availability during night time. Some disturbance in the voice quality can happen during night time.

incoming voice & SMS is considered as action for lifetime validity

2011-11-12T10:08:00.000+05:30

After cutover, there is a new change implied to our current validity concept which
is already implemented so far.

Change implied : Now INCOMING VOICE & SMS is also considered as action for getting
lifetime validity.

Also please be informed about following situation which usually does not happens:

If a subscriber has not made any action, not even received incoming call or SMS for
last six months & if tonight at 24:00 he/she is going to pre-deactive state &
incase he received incoming call / SMS at 23:30 tonight, then he/she may go to
pre-deactive state because sometimes CDR process may take 30 minutes.

If any further query, kindly let know.

Next generation campaign

2011-11-12T08:50:00.000+05:30

As you know that we are on way of making our Billing system up gradation on=
3rd of Apr, the activity of swap will start from 1st Apr and during this t=
ime customer may face some issues. The detail of the activity will be forwa=
rded to you in a separate email. Hope you all are ready with the necessary =
training of new system.

Please be informed that the attached ad will be released in major dailies f=
rom tomorrow. This is the first phase ad for our Next Generation campaign. =
Next phase has been scheduled for April 5.

Some probable questions you may face:

What is Next generation system?

Ncell is one of leading Mobile Operators in Nepal. Ncell strategy is to be=
technology leader with the best quality network. Along with technology, Nc=
ell continuously is looking after new services and in order to be aligning =
with subscriber requirements it is required to do network modernization, pa=
rticularly Ncell is in process to modernize system, it's a next generation =
business support system.

What are the benefits?

Ncell will be able to introduce new service much faster, apply more flexibl=
e terms and quickly react on Customer requirements. New system improves the=
quality of services and well as provides flexibility for Customers to orde=
r new services as well as check their service usage, account balance. New =
System will help Ncell to faster adapt new mobile technology

What is the risk?

There are no risks for Customer. Ncell has worked out the project with most=
experience world class experts and system is ready to be launched. However=
, up gradation from current system to the new one will require extra effort=
and as no technology is ideal, Ncell try to minimize possible risks.

Is it a completely a new technology?

In other part of the world some large leading operators already migrated to=
the new platform for the same reason listed above. This is the trend that =
will continue and only one possibility how to be the most competitive and e=
nrich service offers to the Customers.

If something goes wrong how long will it take to fix the problem?

Ncell project team consists of experts from different countries who have al=
ready experience. Therefore Ncell has reviewed all possible risks so that C=
ustomers will not have an impact on their service quality.

What is cut over time? How long will it take?

Cut over time is the time when all subscriber data is migrated from the old=
system to the new system. It will happen overnight.

For customers to reach in case they face problems?

Absolutely, customers can reach us trough our Call Center 9005 where our ag=
ents available 24/7 to serve customers.

Will it affect BlackBerry service as well?

No it shouldn't affect BlackBerry service.

M2M (Machine to Machine) tariff plan

2011-11-12T08:13:00.000+05:30

Description:

Machine to Machine (M2M) communication is an interconnected Machine to Machine service which enables organizations to monitor the condition and location of assets, Goods, and vehicles on the move. M2M is useful for security ATM machines and point of sale, track and trace, GPS device, Meter reading etc.

M2M SIM available from Ncell centers only

Product:

Postpaid Data SIM (credit)

Product feature:

- SIM card price is Rs.1130(with taxes)

Service

Tariff without taxes

TSC 10%

Ownership tax 2%

VAT 13%

Total

Activation fee

0.00

NA

0.00

0.00

0.00

Tax

0.00

NA

1000.00

130.00

1130.00

Data Value

0.00

NA

0.00

0.00

0.00

M2M SIM

1130.00

- Flat monthly rate of Rs.249 (with taxes)

Service

Tariff without taxes

TSC 10%

Ownership tax 2%

VAT 13%

Total

M2M

220.35

NA

NA

28.65

249.00

- Monthly bills delivered via email/mail

- Fair usage limit of 200 Mb data per month (i.e. 200 MB data on every beginning of month & after the usage of 200 MB, user will be charged Rs.4 per MB on data)

Service

Tariff without taxes

TSC 10%

Ownership tax 2%

VAT 13%

Total

Extra MB

4.00

NA

NA

0.52

4.52

- No voice allowed

- MMS is not allowed

- Buying data package is restricted

- On Net & off net SMS is allowed but International SMS is blocked

Service

Tariff without taxes

TSC 10%

Ownership tax 2%

VAT 13%

Total

SMS on net

1.00

0.10

NA

0.143

1.243

SMS off net

1.00

0.10

NA

0.143

1.243

SMS international

NA

NA

NA

NA

NA

HOW TO: Diverting Voice Calls by using USSD Codes

2011-11-11T12:51:00.001+05:30

HOW TO: Diverting Voice Calls by using USSD Codes
Posted by Arne Hess - on Thursday, 30.01.03 - 19:01:00 CET under 11 - Tips and Tutorials - Viewed 41420x
Not Tagged

If you use call diverting often but don't want to go through the Pocket PC Phone Edition or Smartphone 2002 menu, you can also use the USSD short codes. This feature is available since the first GSM networks were launched and the phone menu doesn't do anything different than sending these codes. However, this gives you a faster access to your settings and in addition it offers you one feature which isn't available through most mobile phone menus (defining after which time a call should be forwarded if you don't reply). Please remember that this information is stored on the GSM network, not on your GSM device. So doesn't matter if you change your SIM card to another terminal, the settings are stored as long as you don't change it.

USSD codes works in the same way on all networks and GSM phone. USSD codes always looks like:

Activate: *USSD_Code# @

Deactivate: #USSD_Code # @

Delete: ##USSD_Code # @

Check Status: *#USSD_Code# @

USSD_Code = the feature code the mobile phone should send to the network

@ = Send (green) phone button

Configuring Call Diverts

Divert all Calls (21)

All your incoming calls will be forwarded, doesn't matter if your phone is switched on or not. The USSD
code is "21".

Forwarding: **21*DESTINATION_NUMBER# @

Activate: *21# @

Deactivate: #21# @

Delete: ##21# @

Check Status: *#21# @

Divert if no Reply (61)

All the incoming calls will be forwarded if not taken within a defined time. The USSD code is "61".

Forwarding: **61*DESTINATION_NUMBER# @

Activate: *61# @

Deactivate: #61# @

Delete: ##61# @

Check Status: *#61# @

In addition you can tell the network after which time the call should be diverted. Here the GSM specifications
define a time between 5 to 30 seconds:

Forwarding: **61*DESTINATION_NUMBER*DELAY# @

The DELAY time can be 5, 10, 15, 20, 25 or 30 seconds.

Divert if Unavailable (62)

All the incoming calls will be forwarded if the phone is switched off or out of network coverage. The USSD
code is "62".

Forwarding: **62*DESTINATION_NUMBER# @

Activate: *62# @

Deactivate: #62# @

Delete: ##62# @

Check Status: *#62# @

Divert if Busy (67)

All the incoming calls will be forwarded if another call is in progress. The USSD code is "67".

Forwarding: **67*DESTINATION_NUMBER# @

Activate: *67# @

Deactivate: #67# @

Delete: ##67# @

Check Status: *#67# @

All Conditional Diverts (004)

You can also activate, switch on/off, check or delete all conditional forwards (61, 62 and 67) with just
one USSD code. The USSD code is "004".

Forwarding: **004*DESTINATION_NUMBER# @

Activate: *004# @

Deactivate: #004# @

Delete: ##004# @

Check Status: *#004# @

Deactivate all Diverts (002)

This USSD code deactivates all call forwardings with one single command. The USSD code is "002"

##002# @

Please note that using the unconditional "Divert all Calls (21)" overwrites all conditional call forwarding!

USSD on Pocket PC Phone Edition

Enter the USSD code you want to use on the dial pad and tap the green "Talk" button:

Divert

2011-11-11T12:42:00.001+05:30

Divert all Calls (21)
Divert if no Reply (61)
Divert if Unavailable (62)
Divert if Busy (67)
All Conditional Diverts (004)
Deactivate all Diverts (002)
call wating service43

Divert all Calls (21)
All your incoming calls will be forwarded, doesn't matter if your phone is switched on or not. The USSD
code is "21".

Divert if no Reply (61)
All the incoming calls will be forwarded if not taken within a defined time. The USSD code is "61".

Divert if Unavailable (62)
All the incoming calls will be forwarded if the phone is switched off or out of network coverage. The USSD
code is "62".

Divert if Busy (67)
All the incoming calls will be forwarded if another call is in progress. The USSD code is "67".

All Conditional Diverts (004)
You can also activate, switch on/off, check or delete all conditional forwards (61, 62 and 67) with just
one USSD code. The USSD code is "004".

Deactivate all Diverts (002)
This USSD code deactivates all call forwardings with one single command. The USSD code is "002"

Recharge cards in Ncell Centres

2011-11-11T06:25:00.002+05:30

Please be informed that customer can purchase both recharge cards from Ncell centre.

1. Recharge cards having MRP as 51, 102

2. Recharge cards having MRP as 50, 100