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	<title>CX: Customer Xperience </title>
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	<description>previously &#34;Customer Reference Programs&#34;</description>
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		<title>CX: Customer Xperience </title>
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	<item>
		<title>Make it Easy for Your Customers</title>
		<link>https://customerreferences.wordpress.com/2015/02/11/make-it-easy-for-your-customers/</link>
					<comments>https://customerreferences.wordpress.com/2015/02/11/make-it-easy-for-your-customers/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Thu, 12 Feb 2015 03:59:30 +0000</pubDate>
				<category><![CDATA[Channel Marketing]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
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		<category><![CDATA[user adoption]]></category>
		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1251</guid>

					<description><![CDATA[For the last 11 years I have held a clothes swap at my house. It&#8217;s simple, I invite about 20-25 girlfriends and they bring everything they don&#8217;t want in their house (have yet to have a girlfriend bring her husband or boyfriend &#8211; lol) and bring it to mine. There are bags and bags and [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1251</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
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		<item>
		<title>Customers Owe You Nothing!</title>
		<link>https://customerreferences.wordpress.com/2015/02/02/customers-owe-you-nothing/</link>
					<comments>https://customerreferences.wordpress.com/2015/02/02/customers-owe-you-nothing/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Tue, 03 Feb 2015 02:55:31 +0000</pubDate>
				<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
		<category><![CDATA[customer references]]></category>
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		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1229</guid>

					<description><![CDATA[I&#8217;ve been working for technology companies for just about twenty years.  My main point of contact is either IT, Marketing or Sales. Getting their time is rare and when I get it, I have to make sure that I use the time wisely. Sometimes I don&#8217;t get what I need from them, but I&#8217;m always [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1229</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
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		<item>
		<title>What We All Can Learn From MasterChef Junior</title>
		<link>https://customerreferences.wordpress.com/2015/01/27/what-we-all-can-learn-from-masterchef-junior/</link>
					<comments>https://customerreferences.wordpress.com/2015/01/27/what-we-all-can-learn-from-masterchef-junior/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Wed, 28 Jan 2015 04:30:49 +0000</pubDate>
				<category><![CDATA[Channel Marketing]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
		<category><![CDATA[customer references]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Field Marketing]]></category>
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		<category><![CDATA[user adoption]]></category>
		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1245</guid>

					<description><![CDATA[I&#8217;m sitting here watching MasterChef Junior and I&#8217;m smiling because it&#8217;s a very refreshing show.  As one child (they are all young kids) succeeds, they all smile.  When one receives criticism, they all grimace and feel the pain.  They are all a team, yet they are all competing for the same prize&#8230;the title of MasterChef [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1245</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
		</media:content>

		<media:content url="https://customerreferences.wordpress.com/wp-content/uploads/2015/01/theres-enough-to-go-around.jpg?w=150" medium="image">
			<media:title type="html">there&#039;s enough to go around</media:title>
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		<item>
		<title>All the world needs is pizza!</title>
		<link>https://customerreferences.wordpress.com/2015/01/20/all-the-world-needs-is-pizza/</link>
					<comments>https://customerreferences.wordpress.com/2015/01/20/all-the-world-needs-is-pizza/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Wed, 21 Jan 2015 04:29:26 +0000</pubDate>
				<category><![CDATA[Channel Marketing]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
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		<category><![CDATA[Rosa's Fresh Pizza]]></category>
		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1248</guid>

					<description><![CDATA[I was at home last week and watched the Ellen DeGeneres Show and they were spotlighting a kid (he&#8217;s in his 20s) who left Wall Street, moved home to Philadelphia and with no restaurant experience, he opened a pizza joint, Rosa&#8217;s Fresh Pizza. At the beginning of January his little pizza joint had 599 &#8220;likes&#8221; [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1248</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
		</media:content>

		<media:content url="https://customerreferences.wordpress.com/wp-content/uploads/2015/01/rosas.jpg?w=468" medium="image">
			<media:title type="html">Rosas</media:title>
		</media:content>
	</item>
		<item>
		<title>Science vs. Art&#8230;or both</title>
		<link>https://customerreferences.wordpress.com/2015/01/14/science-vs-art-or-both/</link>
					<comments>https://customerreferences.wordpress.com/2015/01/14/science-vs-art-or-both/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Thu, 15 Jan 2015 05:22:40 +0000</pubDate>
				<category><![CDATA[Channel Marketing]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
		<category><![CDATA[customer references]]></category>
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		<category><![CDATA[build brand recognition]]></category>
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		<category><![CDATA[employee loyalty]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Marketing reference]]></category>
		<category><![CDATA[relationship customer satisfaction]]></category>
		<category><![CDATA[transactional customer satisfaction]]></category>
		<category><![CDATA[voice of the customer]]></category>
		<category><![CDATA[word of mouth]]></category>
		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1196</guid>

					<description><![CDATA[I recently spoke to a few members of a Marketing team and although they had great Marketing ideas, they had trouble getting adoption from their Field and Channel Marketing teams. They couldn&#8217;t figure out why &#8211; great ideas, great team members, great product, great corporate revenue&#8230; As I started asking questions, I quickly realized that [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1196</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
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	</item>
		<item>
		<title>Austin, Death and Being Human</title>
		<link>https://customerreferences.wordpress.com/2014/11/25/austin-death-and-being-human/</link>
					<comments>https://customerreferences.wordpress.com/2014/11/25/austin-death-and-being-human/#comments</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Wed, 26 Nov 2014 03:28:57 +0000</pubDate>
				<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
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		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1242</guid>

					<description><![CDATA[&#8220;Thank you!&#8221; How often do you say those two words&#8230;and actually mean it? And I mean really mean it.  Not the assumed, &#8220;Here&#8217;s your coffee&#8221; followed &#8220;thanks&#8221; while not looking at the person and walking out the door. I was recently in Austin, TX and let me tell you, those folks are amazing.  I was [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1242</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
		</media:content>
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		<item>
		<title>The Granny Lesson</title>
		<link>https://customerreferences.wordpress.com/2014/10/28/the-granny-lesson/</link>
					<comments>https://customerreferences.wordpress.com/2014/10/28/the-granny-lesson/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Wed, 29 Oct 2014 02:21:58 +0000</pubDate>
				<category><![CDATA[customer experience]]></category>
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		<category><![CDATA[#crlp]]></category>
		<category><![CDATA[analyst references]]></category>
		<category><![CDATA[analyst report]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[approrpriate customer]]></category>
		<category><![CDATA[approval]]></category>
		<category><![CDATA[ask for permission]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[brand recognition]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[broken]]></category>
		<category><![CDATA[build brand recognition]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[closed-loop process]]></category>
		<category><![CDATA[CRP]]></category>
		<category><![CDATA[customer call]]></category>
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		<category><![CDATA[customer reference programs]]></category>
		<category><![CDATA[customer relationship]]></category>
		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1240</guid>

					<description><![CDATA[My mom and dad have seven grandchildren. Three live in the US and four live in Ireland. The ones who live in the US live relatively close to my parents so they see each other often. The grandkids in Ireland, however, don’t have the benefit of being with my parents much. But, that hasn’t affected [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1240</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
		</media:content>
	</item>
		<item>
		<title>Start With Turning on the Faucet</title>
		<link>https://customerreferences.wordpress.com/2014/10/20/start-with-turning-on-the-faucet/</link>
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		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Tue, 21 Oct 2014 04:07:29 +0000</pubDate>
				<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
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		<category><![CDATA[customer satisfcation]]></category>
		<category><![CDATA[customer thank you]]></category>
		<category><![CDATA[employee loyalty]]></category>
		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1238</guid>

					<description><![CDATA[I have all sorts of blog ideas stuck in my head and some I’ve even put in draft form, but I just haven’t written a full one in a while. I have time blocked out every evening to write, but every evening I find something else to do and move the calendar slot to the [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1238</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
		</media:content>
	</item>
		<item>
		<title>A New Look and Focus</title>
		<link>https://customerreferences.wordpress.com/2014/09/21/a-new-look-and-focus/</link>
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		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Mon, 22 Sep 2014 02:43:18 +0000</pubDate>
				<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer quotes]]></category>
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		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1236</guid>

					<description><![CDATA[It&#8217;s been a while since I&#8217;ve written but during that time, I&#8217;ve realized that writing a blog about just customer references isn&#8217;t what I really wanted to be focusing on.  I do love customer references but I had realized that what I was writing about wasn&#8217;t about references, rather, customer experience.  With that, I welcome [&#8230;]]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1236</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
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		<item>
		<title>“Things to Think About” for the Reference Professional</title>
		<link>https://customerreferences.wordpress.com/2014/03/24/things-to-think-about-for-the-reference-professional-15/</link>
					<comments>https://customerreferences.wordpress.com/2014/03/24/things-to-think-about-for-the-reference-professional-15/#respond</comments>
		
		<dc:creator><![CDATA[Maeve Naughton]]></dc:creator>
		<pubDate>Tue, 25 Mar 2014 02:33:56 +0000</pubDate>
				<category><![CDATA[customer experience]]></category>
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		<guid isPermaLink="false">http://customerreferences.wordpress.com/?p=1216</guid>

					<description><![CDATA[#crlp Every customer can help and is valuable. “Things to Think About” for the Reference Professional is a blurb to get you thinking. You can find content here on this blog or at Twitter under the hashtag for Customer Reference and Loyalty Professionals #crlp]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">1216</post-id>
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			<media:title type="html">Maeve Naughton</media:title>
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