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<title>creation podcasts: customersweek</title>
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<itunes:subtitle>It's National Customer Service Week, and here's how not to do it.  For more information on how to get your Customer Service right, get in contact with the Institute of Customer Service at www.instituteofcustomerservice.com.
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<itunes:summary>It's National Customer Service Week, and here's how not to do it.  For more information on how to get your Customer Service right, get in contact with the Institute of Customer Service at www.instituteofcustomerservice.com.
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    <itunes:subtitle>It&apos;s National Customer Service Week, and here&apos;s how not to do it.  For more information on how to get your Customer Service right, get in contact with the Institute of Customer Service at www.instituteofcustomerservice.com.</itunes:subtitle>
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