Welcome to Dating Foundry
We operate online dating and community websites on behalf of Ambervine, a digital media business that bought sites including Smooch.com, DatingAgency.com, DatingRepublic.com and other sites previously operated by Venntro Media Group / WhiteLabelDating.com.
If you have seen a charge for www.DatingFoundry.com on your credit card statement, it is highly likely because you entered into a subscription agreement for premium membership of an online dating or social networking site and have not cancelled that subscription, so you were rebilled.
We provide the online dating software, infrastructure and payment processing for hundreds of dating and community websites. If you're unsure what site the payment refers to, please contact [email protected] or use the contact form below.
How do I cancel my Premium Subscription?
We aim to make managing your subscription as simple and hassle-free as possible. If you decide that you no longer wish to continue your membership, you can cancel at any time - please do not contact your bank to cancel ( see notice below) as we investigate all false chargeback claims vigorously - we make it very easy to cancel online.
Easy Online Cancellation
No barriers: You can cancel your subscription entirely online—no need to call or email us.
Quick process: The process to cancel takes only a few clicks and can be done any time of the day. To cancel your subscription, simply follow these steps:
- Login to the site and go to your profile by selecting your avatar or username.
- Navigate to "Settings" in your account.
- Under the "Billing" section, locate the option to manage your membership.
- Choose to cancel your subscription.
Once you cancel, your membership benefits will continue until the end of your current subscription period, after which you will lose access to premium features. You will not be charged further unless you decide to renew your membership manually.
Flexible Cancellation Terms
Cancel anytime: You can cancel your subscription at any time for any reason before your next renewal date.
Immediate stop to renewals: Once you cancel, your subscription will not renew, and no further charges will be applied to your account.
Access until end of term: After canceling, you'll retain access to your membership benefits until the end of your current billing period.
Fair and Transparent
We believe that cancellation should be as straightforward as upgrading. There are no hidden hoops or complex procedures—your satisfaction and convenience are our priority.
If you have any questions or experience any difficulties, feel free to reach out to our Support Team at [email protected] for assistance.
Why don't I just cancel with my bank or credit card company?
Do not raise a chargeback: We make it easy to cancel your subscription online so you do not need to raise a chargeback (where a customer may deny they made a purchase) with your bank or credit card company.
Legal Warning: Denying that you have made a purchase could be fraudulent and thus a criminal offence. To defend against chargebacks, we may provide banks and financial institutions with evidence of use - this could include login history, IP address, profile information, photos, messages sent and much more.
Financial Impact: In addition, generating a false chargeback may result in your details being added to a blacklist and complicate future online purchases and credit rating.
We investigate and defend all chargebacks which means this information will be shared if you raise a chargeback. We make it easy to cancel your subscription so please use the immediate online options available to you.
Support
Our support form is integrated with our helpdesk software. Please reach out if you need assistance.