Amdocs CRM

10 skills developers will need in the next five years

diamondfluid — Fri, 20 Aug 2010 20:45:36 +0000

Good read:

http://blogs.techrepublic.com.com/10things/?p=643

Filed under: General

JSON – JavaScript Object Notation

diamondfluid — Thu, 27 Aug 2009 22:21:40 +0000

JavaScript Object Notation (JSON) is a lightweight, text-based,language-independent data interchange format. It was derived from the ECMA Script Programming Language Standard. JSON defines a small set of formatting rules for the portable representation of structure data. And as per JSOn.org, JSON is the Fat-Free Alternative to XML

Wikipedia: http://en.wikipedia.org/wiki/JSON

PHP: JSON – Manual: http://us3.php.net/json

JSON implementation for Ruby: http://flori.github.com/json/

Using JSON with Google Data APIs

JSON in Java: http://www.json.org/java/

JSON in JavaScript: http://www.json.org/js.html

JSON: The Fat-Free Alternative to XML

( See JASON.org for other language implementations:- Also C, C++, C#, Java, JavaScript, Perl, Python)

Posted in I.T, Technology

Open-Temporary and CASE_PREVQ2QUEUE

diamondfluid — Wed, 28 Nov 2007 08:41:00 +0000

In Clarify Classic client, the “Open-Temporary” condition occurs when you check the “Temporary Accept” Checkbox on the Accept window. Once you do that the Case is accepted into the user’s wipbin in an “Open-Temporary” condition.

This action fills the objid of the previous queue in the CASE_PREVQ2QUEUE field of table_case.

After working on the case /modifying the case and Save it, it is automatically returned to the previous queue and the condition is changed to “Open-Returned” and the CASE_PREVQ2QUEUE field is set to NULL.
If you did not save the Case after modificaion/change, and directly did a “Close Task“, the case will be closed and the CASE_PREVQ2QUEUE will remain non-blank with the previous Queue objid. Later you may need to do some clean up to clear these unwanted relations

Usually “Temporary Accept” is used as a shortcut from performing an Accept, Modifying the Case, and Dispatching the case back to the last Queue the case was in.

Please Note:- Use Desktop – Accept menu command/ Right Click on Case rather than ‘drag and drop’

Temporary accept box will appear enabled only if there are more than one WIPbin including default.

Check Custom Objects

diamondfluid — Thu, 09 Aug 2007 14:08:00 +0000

Check Custom Objects

SQL to check if there are any custom objects within the Clarify reserved range

select * from adp_tbl_name_map where ((type_id between 0 and 429) or (type_id between 5000 and 9999)) and type_name like ‘x\_%’ ESCAPE ‘\’

OBJID Creation Formula

diamondfluid — Tue, 05 Jun 2007 19:35:00 +0000

I guess this is the best Blog-let i can start with… after all nothing will work without a correct Objid.

1. For a particular type_id get the obj_num from the table adp_tbl_oid.
2. Increment obj_num by 1 and update the table adp_tbl_oid
3. Get the site_id value from adp_db_header and multiply by 268435456 ( 2 power(28) )

This is the formiula for getting the next Objid

newObjid = (adp_db_header.site_id * 268435456)+Mod((adp_tbl_oid.obj_num+1), 268435456 )

About AmdocsCRM Blog

diamondfluid — Tue, 05 Jun 2007 19:03:00 +0000

I thought of creating a Blog for Clarify CRM. Not that I can provide a lot of details OR information about Clarify, but hoping to share whatever tips that I could gather from my experince.
There is no other list/group/blog related to clarify that is as successful as http://www.ittoolbox.com/ or http://groups.ittoolbox.com/ . It’s most unlikely that any other knowledge base can beat them. I am part of that list ( clarify-l ) starting yr 2000 and used to be very active during the initial period. I have added a Feed that list on the side bar.

But I hope to make this Blog an Ultimate source of Information regarding Amdocs / Clarify.

Happy Blogging