http://kb.digium.com/ 34.748066-86.683175 http://feeds.feedburner.com/~r/digiumkb/~3/265795932/ Digium provides a free online utility for conversion of the IVR prompts  at http://www.digium.com/en/products/ivr/audio-converter.php . There is also a useful tutorial on voip-info about how to convert audio files from one format to... Software Mon, 07 Apr 2008 12:29:37 -0500 http://kb.digium.com/?View=entry&EntryID=130 http://feeds.feedburner.com/~r/digiumkb/~3/265795933/ There are basic recordings, or "core-sounds," included with Asterisk that cover the most commonly used PBX features, such as voicemail, MeetMe conferences, and queues. The core-sounds also include letters, digits, and some demo recordings... Software/IVR Prompts Mon, 07 Apr 2008 12:24:48 -0500 http://kb.digium.com/?View=entry&EntryID=135 http://feeds.feedburner.com/~r/digiumkb/~3/261480140/ Fire Dialer is an extension made for your web browser. You can find the plugin here: To use Fire Dialer, you will need to log in to your extensions page each session (https://your.PBX.ip/main). This guide will show you how to use... Switchvox PBX/Switchvox Plugins Mon, 31 Mar 2008 13:53:26 -0500 http://kb.digium.com/?View=entry&EntryID=363 http://feeds.feedburner.com/~r/digiumkb/~3/261480141/ These instructions are explained using Microsoft Outlook 2002. Other versions may vary, but should be similar enough to follow along. Start by downlaoding the plugin here: Once the download is complete, complete the installation by... Switchvox PBX/Switchvox Plugins Mon, 31 Mar 2008 13:53:26 -0500 http://kb.digium.com/?View=entry&EntryID=383 http://feeds.feedburner.com/~r/digiumkb/~3/261480142/ To access your voicemail over the phone, all you will need is your password. If you are trying from an outside line or mobile phone, you will need to know your office's extension that is set to the voicemail system. Once you have dialed that... Switchvox PBX/Voicemail Mon, 17 Mar 2008 11:49:57 -0500 http://kb.digium.com/?View=entry&EntryID=513 http://feeds.feedburner.com/~r/digiumkb/~3/261480144/ If the incoming call does not have a caller ID then it will display default, "PBX" or "Unknown" to the user. This happens for some calls because not all providers provide Switchvox with a valid caller ID. However, if this is... Switchvox PBX/Incoming Calls and Outbound Calls Fri, 14 Mar 2008 19:54:37 -0500 http://kb.digium.com/?View=entry&EntryID=333 http://feeds.feedburner.com/~r/digiumkb/~3/261480145/ It is possible to use IVRs to prevent certain phones from dialing outbound numbers unless they dial a password. There are two steps to accomplish this. First, you must alter the extension's permissions to deny all outbound calls by default. Second,... Switchvox PBX/Incoming Calls and Outbound Calls Fri, 14 Mar 2008 19:52:08 -0500 http://kb.digium.com/?View=entry&EntryID=323 http://feeds.feedburner.com/~r/digiumkb/~3/261480146/ The best way to make an incoming call ring many or all phones is to have it ring a Call Queue set to the Ring All strategy. Create a queue extension by going to Extensions --> Manage Extensions and click the Create A New Extension button from... Switchvox PBX/Incoming Calls and Outbound Calls Fri, 14 Mar 2008 19:43:49 -0500 http://kb.digium.com/?View=entry&EntryID=313 http://feeds.feedburner.com/~r/digiumkb/~3/261480164/ There are a couple ways that you can set up a conference call. One method is directly through the controls on your phone. Once a call is received and connection is established, press the Conf soft key (you may need to press More to find the... Switchvox PBX/Call Routing Fri, 14 Mar 2008 19:41:27 -0500 http://kb.digium.com/?View=entry&EntryID=443 http://feeds.feedburner.com/~r/digiumkb/~3/261480165/ Keep It Simple The best advice we can give for networking is to keep it simple. The Switchvox does not require fancy network equipment, aside from the simplest of routers that perform DHCP. The basics routers such as Linksys, Netgear, or D-Link ... Switchvox PBX/Networking Fri, 14 Mar 2008 19:39:53 -0500 http://kb.digium.com/?View=entry&EntryID=303 http://feeds.feedburner.com/~r/digiumkb/~3/261480166/ To have your calls forwarded to your mobile phone, you'll need to set a Call Rule in your Extension User's  Tool. First log in into the user section ("https://your.PBX.ip/main" in your browser) with the extension number you want to... Switchvox PBX/Call Routing Fri, 14 Mar 2008 19:39:26 -0500 http://kb.digium.com/?View=entry&EntryID=423 http://feeds.feedburner.com/~r/digiumkb/~3/261480168/ If you are unable to receive emails from your Switchvox PBX, here are some things to check: Is your network's outbound traffic being blocked on port 25? If you are using a cable provider some of them block port 25 on residential accounts. You... Switchvox PBX/Voicemail Fri, 14 Mar 2008 19:35:57 -0500 http://kb.digium.com/?View=entry&EntryID=503 http://feeds.feedburner.com/~r/digiumkb/~3/261480169/ To set up a T1/E1 DID, you need to access your PBX/admin page and go to System Setup -> Incoming Calls. Scroll down to the 2nd category called Incoming Call Routing: If you have multiple numbers coming in on the same device then you can route... Switchvox PBX/PBX Administration and Features Fri, 14 Mar 2008 19:26:02 -0500 http://kb.digium.com/?View=entry&EntryID=523 http://feeds.feedburner.com/~r/digiumkb/~3/261480188/ It may be possible to change an extension's caller-id. To do this, navigate to the System Setup --> Outgoing Calls page in the Web Admin of your Switchvox and set up a new outgoing caller id rule in section 2 (Outgoing Caller ID Rules) of that... Switchvox PBX/Incoming Calls and Outbound Calls Fri, 14 Mar 2008 19:25:32 -0500 http://kb.digium.com/?View=entry&EntryID=293 http://feeds.feedburner.com/~r/digiumkb/~3/261480204/ This guide will explain how to peer two systems using IAX. Let's assume that you have two offices, one in Chicago and one in Tokyo. Both have their own Switchvox installation and broadband connection. Your goal is to be able to reach any 3 digit... Switchvox PBX/PBX Administration and Features Fri, 14 Mar 2008 19:23:57 -0500 http://kb.digium.com/?View=entry&EntryID=553