Digium Knowledge Base The Digium Knowledge Base is a searchable library of troubleshooting advice and current information updated by Digium support technicians. http://kb.digium.com/ 34.748066-86.683175 How do I resolve the issue where manual changes to the dial plan macros generated by the AsteriskGUI in the extensions.conf file are overwritten each time I log into the AsteriskGUI? http://feedproxy.google.com/~r/digiumkb/~3/dTELcaoOjfM/ Problems that occur due to manual changes to the AsteriskGUI's files are not supported by Digium Technical Support. Be aware that manual changes to the AsteriskGUI's files may cause Asterisk and/or the AsteriskGUI to become inoperable. If you... Software/Asterisk Business Edition Fri, 14 Aug 2009 13:28:53 -0500 http://kb.digium.com/?View=entry&EntryID=893 How do I set up my network for Switchvox? http://feedproxy.google.com/~r/digiumkb/~3/o0x9DYEkYDQ/ Keep It Simple The best advice we can give for networking is to keep it simple.   The basic routers such as Linksys, Netgear, or D-Link home models do the job just fine. If that's all you were planning on using, congratulations, you've... Switchvox PBX/Networking Wed, 12 Aug 2009 13:59:00 -0500 http://kb.digium.com/?View=entry&EntryID=303 How do I install the G.729 Codec? http://feedproxy.google.com/~r/digiumkb/~3/6EVjOVwIMEo/ Digium G.729 Software Codec for Asterisk README for Version 3.1.x modules ================================================================== ===========    Digium offers a software implementation of G.729 that is compatible... VOIP/Codecs/G.729 Wed, 08 Jul 2009 13:39:19 -0500 http://kb.digium.com/?View=entry&EntryID=5 How do I integrate Switchvox with Microsoft Outlook? http://feedproxy.google.com/~r/digiumkb/~3/vi7FbrIo8jA/ These instructions are explained using Microsoft Outlook 2002. Other versions may vary, but should be similar enough to follow along. Start by downlaoding the plugin here: Once the download is complete, complete the installation by... Switchvox PBX/Switchvox Plugins Mon, 04 May 2009 11:41:15 -0500 http://kb.digium.com/?View=entry&EntryID=383 How do I run a pattern loopback test (patlooptest) on my E1/T1 card? http://feedproxy.google.com/~r/digiumkb/~3/xDJilnh5Y_U/ patlooptest can be used to test ports on any of Digium's E1/T1 digital interface cards. This test transmits a bit pattern and listens for the same bit pattern to be received, comparing the results. To run the test, plug an E1/T1 loopback cable into... Hardware/Products/Digital Interface Cards Wed, 05 Nov 2008 16:39:45 -0600 http://kb.digium.com/?View=entry&EntryID=138 Does the B410P provide Zaptel timing? http://feedproxy.google.com/~r/digiumkb/~3/2zvuBBenfyw/ "Zaptel timing" refers to the timing source provided for Asterisk software. This is not the same as line timing on PSTN (public switched telephone network) interfaces. The B410P does not provide Zaptel timing. Instead, use ztdummy... Hardware/Products/Digital Interface Cards Wed, 05 Nov 2008 16:39:45 -0600 http://kb.digium.com/?View=entry&EntryID=203 How do I make an E1/T1 loopback connector? http://feedproxy.google.com/~r/digiumkb/~3/aydix2v-SNc/ Building a T1/E1 Loopback Connector. In order to perform a loopback test of the E1/T1 port, a loopback plug (also known as loopback connector or loopback cable) is needed. An E1/T1 loopback connector can easily be made using a single RJ45... Hardware/Products/Digital Interface Cards Wed, 05 Nov 2008 16:38:51 -0600 http://kb.digium.com/?View=entry&EntryID=95 Polycom Phones with SIP Firmware 3.x.x.xxxx Won't Provision over the WAN http://feedproxy.google.com/~r/digiumkb/~3/Kyh_TichW5c/ Description:  Polycom Phones with SIP Firmware 3.x.x.xxxx do not provision over AA50 WAN connection. Issue:  Beginning with Firmware 3.0, Polycom changed behavior such that DHCP INFORM will only apply if the Boot Server address is set... Hardware/Products/Asterisk Appliance/AA50 Wed, 17 Sep 2008 16:31:36 -0500 http://kb.digium.com/?View=entry&EntryID=603 The MWI light on SIP phones no longer works after an AA50 firmware upgrade http://feedproxy.google.com/~r/digiumkb/~3/fVxa82q-JsA/ Description:  The Message Waiting Indicator light on SIP phones ceases to work after a firmware upgrade to an AA50. Issue:  The notifymimetype variable in sip.conf has become set to a non-default variable. Resolution:  To reset... Hardware/Products/Asterisk Appliance/AA50 Thu, 11 Sep 2008 07:56:58 -0500 http://kb.digium.com/?View=entry&EntryID=593 I am having trouble getting voicemail notifications via e-mail. http://feedproxy.google.com/~r/digiumkb/~3/C2KPiANFtIM/ When properly configured, the Asterisk Appliance 50 (AA50) should send an e-mail which informs a user that a voice mail message has been left (recorded) for them. If the AA50 is so configured, the e-mail notification will contain an audio copy of... Hardware/Products/Asterisk Appliance/AA50 Wed, 10 Sep 2008 13:31:53 -0500 http://kb.digium.com/?View=entry&EntryID=153 The message button on Polycom phones provisioned by AA50 will not reflect changes to Voicemail Extension in AA50 GUI. http://feedproxy.google.com/~r/digiumkb/~3/QP4K-Oo3IAE/ Issue: If you change the "Extension for checking messages" on the Voicemail Configuration page your Messages button on auto-provisioned Polycom phones will no longer work. The Messages button is stuck on 6050 until the 1.2.0.3... Hardware/Products/Asterisk Appliance/AA50 Wed, 10 Sep 2008 13:31:53 -0500 http://kb.digium.com/?View=entry&EntryID=163 What are the AA50 CRAFT port serial parameters? http://feedproxy.google.com/~r/digiumkb/~3/HdnPg_VbeoU/ The CRAFT port serial parameters are 57600 8N1 (57600 bits per second, 8 data bits, no parity, 1 stop bit), with hardware flow control = no, software flow control = yes. Please refer to the AA50 documentation for more... Hardware/Products/Asterisk Appliance/AA50 Wed, 10 Sep 2008 13:31:53 -0500 http://kb.digium.com/?View=entry&EntryID=183 Why is the time off on my Polycom phones that are connected to the AA50? http://feedproxy.google.com/~r/digiumkb/~3/JASsZlTBNck/ AA50 firmware up to version 1.0.3.2 didn't set the correct GMT off set for the phones. This will be resolved in firmware version 1.0.3.3. The current work around is to login to the AA50 via SSH or serial console and place the following in the file... Hardware/Products/Asterisk Appliance/AA50 Wed, 10 Sep 2008 13:31:53 -0500 http://kb.digium.com/?View=entry&EntryID=223 How do I convert the IVR prompts I've purchased from Digium to a format usable by Asterisk? http://feedproxy.google.com/~r/digiumkb/~3/bW054q7yd9Y/ Digium provides a free online utility for conversion of the IVR prompts  at http://www.digium.com/en/products/ivr/audio-converter.php . There is also a useful tutorial on voip-info about how to convert audio files from one format to... Software Mon, 07 Apr 2008 12:29:37 -0500 http://kb.digium.com/?View=entry&EntryID=130 How can I get IVR sound files? http://feedproxy.google.com/~r/digiumkb/~3/_Hcj4Nr4hRQ/ There are basic recordings, or "core-sounds," included with Asterisk that cover the most commonly used PBX features, such as voicemail, MeetMe conferences, and queues. The core-sounds also include letters, digits, and some demo recordings... Software/IVR Prompts Mon, 07 Apr 2008 12:24:48 -0500 http://kb.digium.com/?View=entry&EntryID=135