DirectPointe News Room

DirectPointe Partners With OnForce to Bolster Expert On-Site Services Nationwide

Tue, 03 Jun 2008 14:00:00 GMT

Industry Leaders DirectPointe and OnForce Join Together to Better Serve Managed Services Clients

DirectPointe, the number one ranked managed service provider (MSP) worldwide, announced today a partnership with OnForce, the world's largest marketplace for contract IT service professionals. The partnership provides DirectPointe with unparalleled access to the OnForce community of technicians across the U.S. and Canada.

“The synergy between DirectPointe and OnForce is undeniable,” said Michael Proper, President and CEO of DirectPointe. “We can now extend our reach to deliver timely, on-site field services to our clients through the OnForce marketplace.”

This partnership creates a highly efficient way to match DirectPointe’s demand for on-site IT support with OnForce’s ubiquitous coverage. OnForce enables DirectPointe to reach thousands of independent IT service professionals who can provide their clients with expert levels of service. DirectPointe’s managed services focus and diverse client base enable OnForce service professionals to win new projects and grow their businesses.

“OnForce recognizes the rapid growth of its provider community and we are working hard to develop new and valuable programs for our service professionals,” said Pete Cannone, CEO of OnForce. “By partnering with DirectPointe, we will continue to grow demand for our marketplace and create more revenue opportunities for our expanding community of service pros.”

About OnForce
OnForce is the world’s largest marketplace for contract service professionals. The company enables VARs, solution providers, manufacturers and retailers to find highly qualified IT service professionals across the U.S and Canada. OnForce enables increased buyer control and reduced management costs, while improving service levels and offering faster response times than traditional methods of finding contract technicians.

Since its inception, the OnForce marketplace has been used to successfully complete nearly 750,000 work orders. The OnForce community is made up of 5,000+ service buyers and 10,000+ service technicians who work in a number of technology categories, including computers, printers, networking, VoIP, point of sale and consumer electronics. For more information about the U.S. marketplace, visit www.onforce.com or call (888) 515-0100.

About DirectPointe

DirectPointe Inc., of Salt Lake City, Utah, makes technology simple, manageable and affordable for businesses and individuals for a predictable monthly fee. DirectPointe is the nation’s most comprehensive Managed Service Provider (MSP), offering both a technology platform and the most complete and advanced managed services for VARs, Service Providers, Broadband Service Providers, and Hardware Manufactures offering services to businesses and/or individuals.

Customers can deploy a complete solution to manage their entire environment or a subset of services to complement their existing infrastructure. For more information about DirectPointe, visit www.directpointe.com or call (801) 805-9700.

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Signs Exclusive Partnership with Transcensus for Performance Based Learning

Tue, 13 May 2008 14:00:00 GMT

DirectPointe to Integrate Performance Based Learning on the CentralPointe Platform

DirectPointe announced today that it has signed an exclusive partnership with Transcensus. With the partnership DirectPointe will have exclusive rights to the Transcensus performance based learning platform for the technology service provider market. DirectPointe’s first use of the platform will be embedded in the CentralPointe technology platform.

Performance based learning (also known as iLearning) is a method of providing step-by-step assistance inside an application. In the past, technology users had to reference training and knowledge bases outside the application, or help menus that only tell you what to do. Transcensus’ patent pending performance based learning technology shows users what to do step-by-step while they are actually doing it with-in the application.

“Performance based learning revolutionizes how people use technology,” said Michael Proper, President and CEO of DirectPointe. “Transcensus brings knowledge to the user right when and where the user needs it. This will empower people to get more out of the technology they have. When the world understands what iLearning is capable of, the delivery of services will rapidly take a new shape, especially regarding real-time learning and the delivery of managed services using simple repeatable steps and process.“

“DirectPointe is well positioned to reach the service provider market with Transcensus’ unique performance based learning technology,” said Russ Gubler, CEO of Transcensus. “The CentralPointe technology platform has broad appeal and DirectPointe has the right partnerships in place to deliver the platform to a broad audience of technology service providers. We’re excited that our innovative and precedent-setting technology will assist Direct Pointe in helping customers shorten the learning curve and to more fully utilize the power that Central Pointe brings.

Teams from both companies are actively involved in embedding the performance based iLearning in the CentralPointe Server prior to its 4.3 release at the end of June.

About Transcensus
Transcensus, LLC, based in Orem, Ut, is dedicated to the cause of improving software usability through the introduction of a new interactive platform for authoring and delivery of performance support and guided help content. The company’s solutions embed learning, user assistance and support content directly in the workflow, enabling an unprecedented level of enhanced usability and contextual learning in software applications. The company is developing solutions that will influence virtually every market segment that relies upon software as a critical component of its operational strategy. For more information about Transcensus, visit www.transcensus.com or call (801) 227-7899.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Home Launch Provides Expert Remote Computer Help and Support at Home

Tue, 29 Apr 2008 14:00:00 GMT

DirectPointe Offers Home Computer Users Three Service Plans to Repair and Prevent Computer Problems

DirectPointe, the nation’s most comprehensive managed service provider (MSP), today announced the launch of their home computer care service, DirectPointe Home. Until now, there has not been a reliable source of remote expert support home computer users could turn to. DirectPointe Home offers three service plans to give home computer users the help they need, delivered easily over the Internet and at an affordable price.

“Home computer users just want their computers to work. As technology is getting more and more complex, it takes almost a full time job to know how to stay safe online, keep your computer running fast and know how to really enjoy your gadgets. It’s even harder to try to find reliable help at a reasonable price,” said Seth Bailey, DirectPointe VP, Consumer Division. “We are solving all that by providing home computer users with one place to get reliable and trusted help at an affordable price. There is a level of independence gained from being able to manage your own computer system with the guidance of an expert who is just one click of the mouse away.”

DirectPointe Home provides three levels of service: PC Care, On-Demand and Total PC. PC Care is a preventative service that solves 80% of the most common computer problems by doing routine maintenance. On Demand provides fast support so that you can get your problem fixed now! Total PC is an unlimited package that provides everything a home computer user needs to have peace of mind when it comes to their computer, including virus protection, online security, data back-up and unlimited support; all at an affordable and predictable price.

All DirectPointe Home services are delivered over the Internet without the hassle of taking your computer to the repair shop or having a stranger come inside your home. Remote DirectPointe experts walk you through the service while you watch so you know exactly what was done.

“While others in the market begin with residential services, DirectPointe began in the business sector; where there are stringent standards to adhere to,” said Michael Proper, DirectPointe CEO. “Our DirectPointe Home customers will have the confidence knowing their system is protected with the same level of security and expert technical support that regulates businesses in the US.”

For a limited time, DirectPointe Home users will receive their first month of service free with a one-year service agreement. To take advantage of this offer or find out more about DirectPointe Home or other DirectPointe services, visit www.directpointe.com or call (801) 805-3766.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

At DirectPointe, Earth Day is Yesterday, Today and Tomorrow

Tue, 22 Apr 2008 14:00:00 GMT

DirectPointe’s Technolo-G Initiatives make Technology Simple, Manageable, Affordable and Green

DirectPointe, the nation’s most comprehensive managed service provider (MSP), is dedicated to being on the forefront of providing outsourced IT services that support eWaste initiatives. DirectPointe’s Technolo-G focuses on three main areas which reduce technology impacts on the environment: Innovation, Centralization and Recycling.

DirectPointe’s innovative Small Office Solution integrates multiple technologies onto one server for offices with less than 50 users. This multi-function server implementation greatly reduces the number of devices; thereby, reduces power usage for the customer and environmental impacts from manufacturing. DirectPointe also provides annual preventative maintenance on managed printing assets (printers, scanners and fax machines), and have been able to extend the useful life of this equipment by an additional 12 to 24 months.

“Traditionally IT support required someone to physically travel from location to location, but that is time and energy consuming,” said Michael Proper, DirectPointe CEO. “Not only have we centralized our remote support, we can provide faster resolution times for increased productivity; an average of 30 seconds to respond and 17 minutes to resolution.”

This model also reduced the need to dispatch service vehicles, thus resulting in a reduction in paper waste, travel impact and service vehicle maintenance and replacement

DirectPointe’s Technolo-G green initiative also includes recycling. In the past five years DirectPointe has:

Recycled approximately 20,000 pounds of aluminum from used toner cartridges,
Recycled approximately 30,000 pounds of end of life electronics or eWaste,
Prevented approximately 215,000 quarts of oil from being used for the creation of new toner cartridges and
Recycled approximately 100,000 pounds of cardboard, office paper, and packaging waste.

“At DirectPointe, not only are we committed to doing our part to minimize unnecessary eWaste, we are educating our customers on ways they can do their part,” said Proper. “Simply adjusting your personal computer settings to be more energy efficient will have an impact on the environment and a potential savings of up to $100 a year in electricity costs per computer.”

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Celebrates First Year of Print Suite Implementation

Wed, 02 Apr 2008 14:00:00 GMT

DirectPointe Successfully Integrates Printing Services to Provide Affordable Overall IT Management

DirectPointe, the nation’s most comprehensive managed service provider (MSP), today announced the successful one-year anniversary of the acquisition of STI and evolution of Print Suite, a remote printing and imaging maintenance service. The initial acquisition of STI’s solution, now known as Print Suite, complimented DirectPointe's existing managed PC, server and networking services.

"Over the course of time, we have found that around eighty-percent of printer errors can be resolved remotely,” said DirectPointe VP of Printing and Imaging, Lawton Smith. “The DirectPointe Print Suite support technicians can resolve those issues with minimal involvement from office staff; eliminating headaches, waiting time and expense.”

Studies have shown 90% of companies do not know or do not track costs associated with managing their print services. Print costs typically account for 1-3% of a business’ annual revenue. Print Suite offers an affordable solution for print, copy, scan and fax functionality managed through a single vendor to reduce complexity, improve operational efficiency and control the costs associated with multiple vendors, manufacturers and suppliers.

Customers like New Mexico-based, James Hamilton Construction, are realizing the value of adding Print Suite to their current services. “After two days of frustration with our copier, we contacted DirectPointe’s eSupport team,” said Katie Dorris, COO of James Hamilton Construction. “Within a few minutes the DirectPointe team had our copier up and running again. Our office efficiency and functionality have greatly improved with the addition of Print Suite to our IT system.”

DirectPointe can often fix a printing issue before it affects office productivity. Supplies status, error codes, driver updates, serial numbers, model numbers, service history and paper jam notifications are immediately communicated to DirectPointe’s 24 hour eSupport team for oversight, monitoring and reporting.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Reaches Industry Milestone with 100 Percent Electronic Medical Records (EMR) Implementation Success Rate

Tue, 26 Feb 2008 14:00:00 GMT

DirectPointe Increases Success Rate by Laying the Right Technology Foundation

DirectPointe announced today100 percent success rate among customers who implement EMR utilizing DirectPointe technology foundation. A recent study cited the medical industry has a typical EMR implementation failure rate over 50 percent; resulting in significant financial loss, lost opportunities for improving overall patient care and frustration for clinicians and management teams.

Recently ranked the #1 Managed Service Provider (MSP) worldwide by MSPmentor, DirectPointe manages technology infrastructure for companies that want to spend more time managing their businesses. DirectPointe offers services that optimize and monitor networks, servers and PCs, manage IT assets, provide constant technology updates and deliver end-user support.

“In an industry with such a high implementation failure rate, we are pleased that EMR implementations with our technology foundation have all been successful,” said Michael Proper, president and CEO of DirectPointe. “Though medical industry implementations come with their own set of challenges, we are committed to providing the most effective and efficient technology base and superior customer care throughout the implementation process and post-implementation.”

Key factors crucial to the success or failure of an EMR implementation include selecting software, technology-related factors and usability, training and support. DirectPointe provides the technology foundation for a seamless transition and provides post-implementation support for both common and complex issues. The right hardware, software and technology support are quintessential in the long-term sustainability and success of the EMR implementation.

“DirectPointe’s post-implementation support to our clinics has been great,” said Mike Alevizon, clinic manager of Idaho Physical Medicine. “In the medical industry, having 24/7 eSupport is essential and has directly contributed to the success of implementing and transitioning to an EMR.”

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Opens Arizona Office to Support Rapid Growth

Tue, 19 Feb 2008 14:00:00 GMT

High Growth Business Bolters Need for Local Presence to Meet Customer Needs

DirectPointe, the nation’s most comprehensive Managed Service Provider (MSP) for outsourced IT services, today announced the opening of its newest office in the Phoenix area. Recently ranked as the #1 Managed Service Provider in the world by MSPMentor, DirectPointe has averaged over 97% growth year over year for the past seven years. Arizona is one of DirectPointe’s fastest growing markets.

“DirectPointe’s business model resonates very well here in Arizona with the large number of small and midsize businesses,” said Chad Swensen, DirectPointe VP of Business Development who will lead the Arizona office. “The Arizona team will provide a local presence for greater customer service to our growing customer base.”

DirectPointe manages technology for companies that want to spend more time managing their businesses. They offer services that optimize and monitor networks, servers and PCs, manage IT assets, provide constant technology updates, and deliver end-user support.

“When I calculated how much hiring an IT department was going to cost me, the salaries would have been in the $150,000 range; tack on 25 percent more for benefits, and I’m looking at nearly $200,000 just for an IT department,” said long time DirectPointe customer Deb Telles of Cardiovascular Associates of Mesa. “When I look at what I pay DirectPointe and compare it to what I would pay to have the same things done internally, it is not even close. It would quadruple my costs to have the same services in-house.”

“With the tremendous growth, particularly with medical, construction and financial services clients in the area, it was a natural move to open an office in Phoenix,” said Michael Proper, president and CEO of DirectPointe. “We help them focus on their core businesses by managing their IT systems, making technology simple, manageable and affordable for them.”

DirectPointe acquired Arizona-based security solution company Sweet Spot Solutions in late 2007, marking one of four acquisitions for the company during a year of record-breaking growth in revenue, customers and partnerships.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Recognized as one of Utah’s Most Innovative Companies by Utah Business Magazine

Tue, 05 Feb 2008 14:00:00 GMT

DirectPointe’s Leadership Position Reaffirmed by Local and National Recognition

DirectPointe, the nation’s most comprehensive Managed Service Provider (MSP), offering both a technology platform and the most complete and advanced managed services for VARs, service providers, businesses and individuals, was recognized as one of Utah’s most innovative companies by Utah Business Magazine at the first IQ Awards ceremony January 31, 2008.

“Being recognized as one of three leading hardware companies in Utah is quite an honor,” said Michael Proper, President and CEO of DirectPointe. “This coupled with being ranked #1 on MSPmentor 100, helps to bring home the point that we are focused on innovations that make technology simple, manageable and affordable for businesses and individuals.”

DirectPointe is focused on managing technology for companies that want to spend more time managing their businesses. They offer services that optimize and monitor networks, servers and PCs, manage IT assets, provide constant technology updates, and deliver end-user support.

The IQ Awards are designed to recognize the significant contributions Utah has made in technological innovations. IQ Awards are given to companies who lead their industry by developing innovative products, processes and procedures that are breaking boundaries and changing the way our world lives, thinks and works.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Ranked #1 in the World on MSPmentor 100 List

Wed, 30 Jan 2008 14:00:00 GMT

Exclusive Listing Honors Technology Industry’s Most Progressive Managed Service Providers

DirectPointe has landed the #1 spot on the MSPmentor 100, a distinguished list of the world’s most progressive managed service providers.

"We are honored to be ranked #1 among the top 100 MSPs in the world,” said Michael Proper, DirectPointe CEO. "This recognition signifies reaching our goal for growth in 2007; a milestone we have been carefully working towards for the past seven years."

"This is huge and a testament of what we are all accomplishing at DirectPointe, not to mention the advancements made around productization, competitive advantages, barriers to entry, streamlining process and adding new team members in 2007!" said Proper.

“Qualifying for the MSPmentor 100 is an amazing accomplishment,” said Joe Panettieri, editorial director of MSPmentor, published by Nine Lives Media Inc. “We analyzed the business performance of more than 500 technology consulting firms and managed service providers worldwide. Only the ‘best-of-the-best’ landed on the MSPmentor 100.”

The MSPmentor 100 recognizes managed service providers, integrators, consulting firms and VARs that leverage managed services to vastly improve customer service. Through managed services, solutions providers deliver proactive, 24x7 customer care to small, midsize and even large enterprises. The net result for customers is a dramatically improved IT infrastructure that speeds the flow of business.

The complete MSPmentor 100 report, along with comprehensive coverage of the managed services market, can be found at www.mspmentor.net.

About MSPmentor

MSPmentor (www.mspmentor.net), published by Nine Lives Media Inc. (www.ninelivesmediainc.com) is the independent voice of managed service providers. It delivers news analysis, timely insights, and how-to information for managed service providers that are seeking to maximize their recurring revenue.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Expands its Business Model into the Channel via Broadband Service Providers/ISPs

Tue, 29 Jan 2008 14:00:00 GMT

Integration of iTOK and budding partnerships with Precis Communications and Mstar mark

On the heels of its December 2007 acquisition of remote PC management leader iTOK, DirectPointe today announced its expansion into the service provider market. As a leading provider of subscription-based remote IT and technology services, DirectPointe is moving quickly to utilize iTOK’s proprietary platform for remote PC management (a platform that includes more than 1 million lines of code) to facilitate the company’s first steps in its expansion into the channel via leading Broadband Service Providers and ISPs.

That strategy was first marked with the acquisition of iTOK in December of 2007. DirectPointe’s next step is announcing its strategic partnerships with Mstar and Precis Communications, two leading Broadband Service Providers. In Mstar’s announcement last week, executives from both companies noted that this new partnership is an ideal opportunity to take the DirectPointe Home model to consumers through a well-established and reliable source.

“Today’s announcement underscores DirectPointe’s mission to make technology simple, manageable and affordable for both business and home users for a predictable monthly fee,” said Michael Proper, DirectPointe CEO. “We are moving to quickly establish our role as the industry’s most comprehensive Managed Service Provider (MSP), by offering a technology platform that is coupled with the industry’s most complete and advanced managed services for VARs, Service Providers, Broadband Service Providers, and Hardware Manufactures offering services to businesses and/or individuals.”

“Mstar’s business model is an ideal complement to DirectPointe’s goals to rapidly expand its channel strategy and service offerings during 2008,” noted Mike Maxwell, DirectPointe’s SVP of Sales, Marketing and Business Development. “We believe this move will be beneficial for both companies as well as for the individuals we serve.”

“This new partnership and the creation of the new Remote SOS offering with the help of DirectPointe brings an essential new component to Mstar’s services,” said Sean Miller, DirectPointe VP of Business Development, Consumer. “It demonstrates our ability to accommodate business’ and consumer’s growing technology needs and provide peace of mind.”

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Acquires iTOK

Tue, 18 Dec 2007 14:00:00 GMT

IT outsourcing leader brings on personal computer support company

DirectPointe, a leader in IT outsourcing services, today announced the acquisition of iTOK and its proprietary remote PC management platform, which is DirectPointe’s fourth acquisition this year. The acquisition enables DirectPointe to bolster its remote management capabilities and opens up new markets for the company.

Provo, Utah-based iTOK (www.itokhelp.com) provides preventative maintenance and remote management for personal computers. iTOK offers customers regular system maintenance and security management against viruses and spyware, online backup to protect critical data, and live support from certified technicians utilizing remote management tools. iTOK offers its services both direct to consumers and through partnerships with several broadband service providers.

“With iTOK, DirectPointe is acquiring forward-thinking individuals, innovative technology and the ability to enter new markets,” said DirectPointe CEO Michael Proper. “We found a lot of synergy between what DirectPointe is doing for businesses and what iTOK is doing for consumers. By integrating our resources, both markets will benefit from greater functionality and support.”

This is the fourth acquisition for DirectPointe in 2007, marking a year of award-winning growth. Previous acquisitions include STI, TechnologyWorks and Sweet Spot Solutions. The acquisitions have helped DirectPointe expand its global presence and increase its product and solution offerings. The company continues to grow in revenue, customers and partnerships, as part of building a unique, scalable and cost-effective model for delivering outsourced IT services.

Seth Bailey, co-founder of iTOK, said, “iTOK has built its success on the premise that computer support should be personal, trustworthy and affordable. What iTOK has been able to accomplish in the consumer market, DirectPointe has been able to do in the business market, and we look forward to utilizing our combined skills and experience to drive solutions that will yield exceptional value for clients.”

Sean Miller, co-founder of iTOK, said, “By joining forces with DirectPointe, iTOK can surge forward to service the growing demand for residential PC support solutions in partnership with broadband service providers both locally and abroad.”

Terms of the deal were not disclosed. For more information about DirectPointe and its IT outsourcing solutions, please visit http://www.directpointe.com.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Continues to Grow its Executive Leadership Team

Wed, 05 Dec 2007 14:00:00 GMT

DirectPointe, a leader in IT outsourcing services, today announced new and expanded executive roles.

DirectPointe announced the addition of Justin Beck, VP of marketing and Chad Swensen, VP of business development to its Executive Leadership Team as well as expanded roles for existing team members Mike Maxwell, Senior VP of sales, marketing and business development and Curtis Blair, VP of channel and partner alliances.

“These promotions and new appointments to our Executive Leadership Team increase our capacity to meet the needs of customers, channel partners and strategic alliances that are core to our rapid growth,” said Michael Proper, CEO of DirectPointe. “Each member brings a tremendous amount of industry and functional experience that helps expand DirectPointe’s leadership in the IT outsourcing services market.”

Mike Maxwell, Senior VP sales, marketing and business development
Mike Maxwell brings more than 17 years of senior sales and marketing leadership to DirectPointe. His sales management career includes successfully leading teams selling enterprise software, hardware, managed services and intellectual property. Prior to DirectPointe, Maxwell spent four years at Symantec Corp. where he managed direct national sales organizations serving commercial and public-sector customers. Maxwell arrived at Symantec through its acquisition of PowerQuest Corp, where he had developed and managed its OEM, direct sales, business development and channel organizations. Maxwell holds an MBA from the University of Utah.

Justin M. Beck, VP marketing
Justin Beck focuses on product development and weaving it into marketing models that work. Prior to DirectPointe, Justin was co-founder and CEO of Sweet Spot Solutions, which was acquired by DirectPointe in 2007. At Sweet Spot, Beck brought the technology from concept to a marketable product and is listed as an inventor on several patents. Beck helped Sweet Spot achieve global exposure on every continent through marketing and public relations. Beck worked five years with Sprint generating multi-million dollar contracts with Fortune 500 clients and five years with Eclipse Marketing Inc. where he helped the company make the Inc. 500 list of fastest growing companies two years in a row. Beck earned an MBA from the University of California, Irvine and a BA from Brigham Young University.

Chad L. Swensen, VP business development
Chad Swensen is responsible for implementing and developing DirectPointe’s business development strategies. He joined DirectPointe’s business development team through the Sweet Spot Solutions acquisition. He has spent the last 13 years in the telecommunications industry in global and senior management roles driving revenue objectives and technologies for Nextlink, WorldCom and Integra Telecom. Most recently Swensen was president and co-founder of Sweet Spot Solutions, an innovative software technology firm that developed security software for flash memory devices. He was instrumental in the capitalization of the company and helped co-invent and develop its product offering. He has created strategic alliances with many Fortune 500 companies including SanDisk and Cisco Systems. Early in his career he was a part of the initial team that built Texas start-up Venturi Technologies, which went public on the NASDAQ. He is a certified Microsoft system engineer and holds a U.S. patent.

Curtis B. Blair, VP channel and partner alliances
Curtis Blair now serves as the vice president of channel and partner alliances, having joined DirectPointe in 2006. He is responsible for the tactics and programs to create interest, demand and recognition for DirectPointe and its products through the use of channel development, online marketing, product management and strategic relationships. Prior to joining DirectPointe, Blair served as the general manager of Eggnesters, a leader in channel and lead generation activities for companies such as LowerMyBills.com and BankRate.com. Prior to that, Blair was the director of marketing at FILA Golf, a division of FILA Sport S.p.A. and as the director of sales and marketing at Xavier Direct, a direct marketing firm that marketed investment training seminars for Investools and CNBC Online Investor Education.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Names Ty Mattingly to Board of Directors

Thu, 29 Nov 2007 14:00:00 GMT

DirectPointe, a leader in IT outsourcing services, today announced the addition of Ty Mattingly to its board of directors.

The addition of Mattingly to DirectPointe’s board brings valuable experience for the company to meet its goals for growth. In particular, Mattingly brings demonstrated success in mergers and acquisitions with the ability to work agreements that are beneficial to all parties. His experience in building Utah companies that compete on a national and global level will help as DirectPointe continues to increase its presence across the United States.

“DirectPointe is in a rapid growth mode that includes new acquisitions and partnerships, and Ty Mattingly brings us years of experience in building key business relationships and strategic alliances for companies,” said Michael Proper, CEO of DirectPointe. “It’s another piece of a progressive and experienced management team at DirectPointe, and we are excited to have him on board.”

Mattingly has a proven track record with many of Utah’s most successful technology companies including as an investor in his current position as managing director of Primary Colors, a private equity firm, and as an angel investor for the past 10 years for technology companies such as Omniture. As a co-founder of SBI-Razorfish and Novonyx, he led both companies to successful acquisitions. At SBI he helped establish the company as the leading interactive marketing firm in the country, which was ultimately acquired for more than $6 billion to become the foundation for Microsoft’s interactive marketing and advertising initiatives, and Novonyx, a joint venture between Netscape and Novell, was acquired by Novell. Mattingly also served in a number of executive positions at Novell, where he worked directly with Ray Noorda and Bob Frankenberg in managing the company.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Acquires Sweet Spot Solutions

Tue, 20 Nov 2007 14:00:00 GMT

DirectPointe Acquires Sweet Spot Solutions

DirectPointe, a leader in IT outsourcing services, today announced the acquisition of Sweet Spot Solutions (S3) and its patented, clientless VPN technology for flash memory devices that makes remote network access simpler and more secure.

The Mesa, Ariz.-based Sweet Spot Solutions enables remote access through a virtual private network (VPN) from almost any Internet-enabled terminal. The software resides on a portable USB flash drive, so it requires no install and leaves no trace on the host computer. Users simply insert the thumb drive into a USB port and authenticate to the drive and then the remote network. It is the industry’s first two-factor authentication combined with a VPN on a USB flash drive.

“With DirectPointe’s acquisition of S3, we are gaining both innovative technology and talented people that complement our company and offerings,” said DirectPointe CEO Michael Proper. “With the technology we are adding another security layer to our network, server and PC services and extending additional benefits to our customers. The expertise of the people will help us continue to pioneer new solutions that make technology simple, manageable and affordable.”

Proper continued, “As data becomes increasingly accessible and distributed, the need to securely authenticate users becomes more critical. This is especially important as users move from storing data locally on hard drives to accessing data from remote devices such as cell phones and USB drives or distributed applications on the Internet like Google Apps. This acquisition will enable DirectPointe customers using S3’s patented clientless VPN technology to simply and securely access data remotely.”

This marks the third acquisition for DirectPointe in 2007 as the company experiences award-winning growth. With growth in revenue, customers and partnerships, DirectPointe continues to focus on delivering customer value by providing outsourced IT solutions that are unique to each customer’s needs.

Justin Beck, CEO of Sweet Spot Solutions said, “We are excited to add Sweet Spot's technology to DirectPointe's intellectual property portfolio. DirectPointe's CentralPointe Server and infrastructure provide the resources to take our product to a much broader market, and we are enthusiastic about working with DirectPointe's team.”

Chad Swensen, president of Sweet Spot Solutions said, “This acquisition empowers us to leverage new and existing opportunities for Sweet Spot’s technology. The blending of the Sweet Spot product offering and the combined talent and technology of both organizations enables us to provide customers with innovative solutions and grow the company, both domestically and internationally."

Terms of the deal were not disclosed. For more information about DirectPointe and its IT outsourcing solutions, please visit http://www.directpointe.com.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Recognized as One of Utah’s Fastest Growing Companies

Thu, 25 Oct 2007 14:00:00 GMT

DirectPointe Recognized as One of Utah’s Fastest Growing Companies

DirectPointe, a leader in IT outsourcing services, today announced it’s recognition as one of Utah’s Fastest Growing Companies by the MountainWest Capital Network (MWCN). At the Utah 100 awards luncheon today, DirectPointe was honored with other growing and thriving companies from around the state.

This marks the third consecutive year DirectPointe has been recognized, which is all three years the company has been eligible for the Utah 100 rankings. DirectPointe was also listed by Inc. magazine in September as one of the fastest growing private companies in the United States.

“DirectPointe owes its success to our loyal customers who give us the opportunity to demonstrate the real value we can bring to their business,” said Michael Proper, CEO of DirectPointe. “It’s rewarding to experience the growth that validates the commitment from each of our employees and our efforts to provide customers with quality technology and support.”

The MWCN Utah 100 recognizes the fastest growing Utah companies over the past five years on a simple percentage basis.

For more information about DirectPointe, please visit http://www.directpointe.com.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Increases National Presence with Acquisition of TechnologyWorks

Wed, 24 Oct 2007 14:00:00 GMT

DirectPointe Increases National Presence with Acquisition of TechnologyWorks

DirectPointe, a leader in IT outsourcing services, today announced the acquisition of TechnologyWorks and its well-established client base. The acquisition expands DirectPointe’s national presence and provides a greater sales and support focus in the New England and Northern California regions.

TechnologyWorks was started in 2003 to manage the IT needs of small to mid-size businesses, specifically in the Boston and San Francisco markets. As an IT outsourcing company TechnologyWorks has established a strong reputation for quality of customer service and has partnerships with Dell, Microsoft and Linksys (division of Cisco) to provide clients with complete technology solutions.

“When looking at TechnologyWorks we saw a company that shared DirectPointe’s vision for making technology simple, manageable and affordable for small businesses,” said DirectPointe CEO Michael Proper. “We see this as a great opportunity to grow the company and increase DirectPointe’s presence in key markets on both the East Coast and the West Coast."

Current agreements for TechnologyWorks customers will remain in place, and each customer will have the opportunity to add new DirectPointe services. They will also have the option to add more extensive support that includes 24/7 phone, chat and e-mail support through DirectPointe’s Network Operations Center and DirectPointe eSupport, which, at the click of a button, instantly connects customers to a qualified DirectPointe support agent.

R. James Parsons, CEO of TechnologyWorks, said, “TechnologyWorks has experienced growth in large part through our commitment to our customers. We enter into the agreement with DirectPointe with full confidence that our customers will continue to receive outstanding service and have even greater access to new technologies and solutions. The DirectPointe model is the future for local and regional-based IT service providers to give enhanced service to their clients.”

Mirick O’Connell, a regional business law firm with multiple offices in Massachusetts, has worked with TechnologyWorks since its inception and is looking forward to the deal with DirectPointe. David E. Surprenant, managing partner, said, “TechnologyWorks has earned my trust over the years with great reliability and support, and we have referred them to many of our clients. With DirectPointe, we maintain that confidence and see the added potential of even greater service, new options and greater flexibility to supplement organizations that have some in-house IT resources.”

Terms of the deal were not disclosed. For more information about DirectPointe and its IT outsourcing solutions, please visit http://www.directpointe.com.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Welcomes Mike Maxwell as VP of Sales, Marketing and Business Development

Mon, 01 Oct 2007 14:00:00 GMT

DirectPointe Welcomes Mike Maxwell as VP of Sales, Marketing and Business Development

DirectPointe, a leader in IT outsourcing services, today announced the addition of Mike Maxwell as its new vice president of sales, marketing and business development.

This appointment represents another positive step in DirectPointe’s ongoing development as a company. Maxwell brings 17 years of senior sales management experience with demonstrated success in developing, implementing and managing effective direct sales, channel sales, business development and OEM programs with global industry leaders.

“Mike Maxwell is a seasoned professional who has consistently created successful initiatives to increase sales,” said Michael Proper, CEO of DirectPointe. “His illustrious career demonstrates a proven ability to drive sustained and profitable growth, and his aptitude at making connections that enhance relationships is warmly welcomed. We are thrilled to have him on board with DirectPointe.”

Maxwell is poised for success in the managed IT service space, having worked to grow product and services sales revenue by leading sales teams in winning key business opportunities at enterprise, mid-market and OEM accounts. He spent the past four years at Symantec Corp. where he successfully managed direct sales organizations selling software, hardware and managed services to large enterprise and mid-market customers and fostered a large network of channel partners to support that sales effort. Maxwell has also held sales management positions at PowerQuest Corp., 3Com Corp., US Robotics and others. He brings to DirectPointe his experience in building strong “virtual sales teams” of VAR, integrator and reseller partners.

For more information about DirectPointe, please visit http://www.directpointe.com.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Adds Google Presentation to Small Office Solution

Fri, 28 Sep 2007 14:00:00 GMT

DirectPointe Adds Google Presentation to Small Office Solution

DirectPointe, a leader in IT outsourcing services, today announced the integration of Google Presentation with the DirectPointe Small Office Solution™. This adds to DirectPointe’s integration with Google Apps™ Premier Edition and its participation in the Google Enterprise Professional™ program.

Small businesses can access powerful presentation tools so users can create web-based presentations that others can collaborate, update and view from their own computers in real time. DirectPointe adds value by eliminating the time-consuming and technical process of integrating the Google Apps domain with a local domain. This enables customers to use Gmail™ with professional e-mail addresses using their own company name.

Also, by integrating Google Apps (now including presentations) with the network, DirectPointe provides a way for when a new user is added to the network, they are automatically provisioned with the same user name and password to Google Apps and have immediate, single sign-on access to their local domain as well as the collaboration tools in their Google Apps domain.

“As Google expands its productivity and collaboration offering, DirectPointe has worked quickly to ensure those applications are available to our customers,” said DirectPointe CEO Michael Proper. “DirectPointe continues to manage all of a small office’s IT needs using best-of-breed technologies, so those companies can focus on running their business.”

As part of its managed IT services, DirectPointe deploys the Small Office Solution and Google Apps on the customer’s own domain to eliminate disruptions to the business. Once the solution is set up, DirectPointe monitors, manages and protects the IT environment to ensure it is healthy and running smoothly. This is all backed by immediate 24/7 support from experienced technicians.

The DirectPointe Small Office Solution is a fully featured, enterprise-class networking solution for small businesses and large organizations with distributed environments. It provides all of the core server and networking hardware, software and services a small business needs in a single, plug-and-play device that resides at the customer location.

DirectPointe’s Small Office Solution is available starting at $350 per month per location. For more information on the Small Office Solution and Google Apps Premier Edition, please visit http://www.directpointe.com/google. Partners interested in leveraging the solution to provide their own branded offering can get more information at http://www.directpointe.com/partnercontact.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Recognized as one of Nation’s Fastest Growing Private Companies

Mon, 27 Aug 2007 14:00:00 GMT

IT outsourcing company included in Inc. 5000 rankings for three-year growth in revenue

DirectPointe Recognized as one of the Nation's Fastest Growing Private Companies

DirectPointe, a leader in IT outsourcing services, has been recognized by Inc. magazine as one of the fastest-growing private companies in the United States.

DirectPointe had a three-year growth rate in revenue of 249.7 percent for a ranking of #1442. One of the main contributors to growth listed was a low monthly fee model that allows small and medium-sized businesses to afford high-end service. DirectPointe was one of 71 Utah companies in the Inc. 5000. Provo-Orem was also recognized as the city with the most Inc. 500 companies per capita.

"We are honored to be recognized by Inc. magazine for the national growth that has taken place at DirectPointe,” said Michael Proper, DirectPointe CEO. “While we have some great solutions that deliver value to small and mid-size businesses, this growth is a direct reflection of the vision, commitment and efforts of our employees in meeting and exceeding the expectations of our customers.”

DirectPointe is a leading provider of IT outsourcing services. It was founded in 2000 with a vision of making technology simple, manageable and affordable for the underserved small to medium-size business sector. The DirectPointe tools and systems enable its technicians to manage, protect and support customers remotely for a single monthly fee. By centralizing and standardizing technology, DirectPointe can manage IT better and for less than its clients can internally—with or without an existing IT staff.

“The Inc. 5,000 provides the most comprehensive look ever at the most important part of the economy – the entrepreneurial part,” said Inc. 5,000 Project Manager Jim Melloan. “The expansion of the list has allowed us to tell the stories of larger companies, older companies, and a wealth of companies in industries that are often underreported in the business media.”

The 2007 Inc. 5,000 reported median revenue of $9.4 million and median three-year growth of 140 percent. Complete information on the 2007 Inc. 5,000 can be found at www.inc.com/inc5000.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Recognized as Best Utah Company in Computer Industry

Thu, 23 Aug 2007 14:00:00 GMT

Company receives Readers' Choice Award for Computer Systems from Connect Magazine

DirectPointe Recognized as Best Utah Company in Computer Industry

DirectPointe, a leader in IT outsourcing services, has been recognized by Connect magazine readers as the top choice for computer systems.

The award is based on voting from Connect readers. Readers are asked to vote for the best Utah companies in various industries, and the results are published in the annual Readers’ Choice Awards Connectory issue.

"We have received many different types of recognition this year, but to be chosen by the readers, who also represent our customers, is especially significant,” said Michael Proper, DirectPointe CEO. “As a company we are focused on delivering value for our customers by managing all of their technology needs, and it’s rewarding to see those efforts validated.”

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Secures $4 Million in Funding from Zions Bank

Tue, 17 Jul 2007 14:00:00 GMT

DirectPointe Secures $4 Million in Funding from Zions Bank

DirectPointe, a leader in IT outsourcing services, today announced it has secured $4 million in additional funding from Zions Bank. The investment will be used for operational efficiencies, marketing and product development, and for accelerating continued growth of the company. This will help DirectPointe in delivering managed IT services to more businesses across the country.

“When we looked at DirectPointe, we saw a company that is innovative and delivering unique services in a market that is experiencing high growth,” said Tom Etzel, Sr. Vice President Venture Lending of Zions Bank. “DirectPointe has already demonstrated stability, growth and leadership, and we’re excited to be part of a company that contributes to the Utah business community.”

The funding represents one of the first investments from the newly formed venture funding group at Zions Bank. The funding from Zions Bank is traditional financing, unlike typical venture-based financing in which ownership is allocated to the investing company.

DirectPointe CEO Michael Proper said, “In less than five years, we have been able to significantly grow our business from the investments of our own executives. We have some great opportunities ahead of us, and we are excited to have some additional capital to use in growing the company while still holding on to the equity.”

DirectPointe is a leading provider of IT outsourcing services. It was founded with a vision of making technology simple, manageable and affordable for the underserved small to medium-size business sector. The DirectPointe tools and systems enable its technicians to manage, protect and support customers remotely for a single monthly fee. By centralizing and standardizing technology, DirectPointe can manage IT better and for less than its clients can internally—with or without an existing IT staff.

For more information about DirectPointe, please visit http://www.directpointe.com.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Adds Hosted Exchange to the Small Office Solution

Tue, 10 Jul 2007 14:00:00 GMT

Customers Receive Full Functionality of Microsoft Exchange without the Cost and Complexity of Setting up and Managing an Internal Server

DirectPointe, a leader in managed computing services, today announced the availability of Microsoft Hosted Exchange* with the DirectPointe Small Office Solution™ and CentralPointe Server. This gives small and mid-size businesses a fully-featured and integrated networking solution that includes Microsoft Exchange with a simple interface that streamlines the addition of new users and easily deploys other services.

With Microsoft Hosted Exchange, customers get the full suite of features seamlessly integrated with the network—from the initial purchase through delivery and support. It enables employees to share calendars, contacts, tasks and public folders without requiring the business owner to set up and manage an internal Microsoft Exchange Server. Mailbox data is stored on the hosted server but cached on local computers, so users can work offline when not connected to the Internet.

“We wanted the functionality of Exchange, but we couldn’t justify the costs,” said Chad Christensen, president of Cottonwood Capital, a Utah-based real estate investment company. “With Hosted Exchange as part of our DirectPointe solution, we now have all the features at an affordable price. Plus, we don’t have to worry about managing it and integrating it with our other systems.”

The DirectPointe Small Office Solution with Hosted Exchange also provides users with full access to their mailbox via BlackBerry*, Treo*, Windows* and other mobile devices through their choice of support for BlackBerry Server, Good Messaging Server* and Wireless Active Sync*.

DirectPointe CEO Michael Proper said, “The addition of Exchange functionality to our Small Office Solution accentuates our role as an advocate for simple, manageable and affordable technology for the SMB. Our centralized approach coupled with a managed services offering is what makes our Small Office Solution unique and able to reduce IT cost and complexity for smaller businesses and distributed enterprises.”

DirectPointe Small Office Solution customers now have the choice between Google Apps* and Microsoft Hosted Exchange for their collaboration needs. This also gives customers additional support for Microsoft SharePoint* and Microsoft CRM* 3.0 through DirectPointe or its partners.

The DirectPointe Small Office Solution is a fully featured, enterprise-class networking solution for small businesses and large organizations with distributed environments. It provides all of the core server and networking hardware, software and services a small business needs in a single, plug-and-play device that resides at the customer location. At the heart of the Small Office Solution is the CentralPointe Server, which partners can use to provide their own branded offering.

DirectPointe support for Hosted Exchange is now available to new and existing customers. Current Small Office Solution customers can add Hosted Exchange by contacting their DirectPointe account manager. For more information on the Small Office Solution, please visit http://www.directpointe.com/solutionbuilder_pr.html. Partners interested in leveraging the solution to provide their own branded offering can get more information at http://www.directpointe.com/partnercontact.

Small Office Solution is a trademark of DirectPointe Inc.

*All other company and product names may be trademarks of the respective companies with which they are associated.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com

DirectPointe Named One of Utah Valley’s Best Places to Work

Thu, 21 Jun 2007 14:00:00 GMT

DirectPointe Named One of Utah Valley’s Best Places to Work

DirectPointe, a leader in managed IT outsourcing services, today announced the company was named one of Utah Valley’s “Best Companies to Work For” in 2007 by Utah Valley Business Quarterly magazine. DirectPointe was one of five companies recognized by the publication for providing a creative culture, employee perks and a positive work environment.

“DirectPointe has received many awards and recognition over the years, but being named a ‘Best Company to Work For’ is especially rewarding,” said Michael Proper, DirectPointe CEO. “We strive to create an environment where employees see DirectPointe as not just a job but as a lifestyle with great people who enjoy working together and are recognized for their success.”

In the article, Utah Valley Business Quarterly noted that a “team-oriented atmosphere gives the fast-growing company a family feel…where everyone’s differences are valued and cooperation is encouraged.” DirectPointe was specifically recognized for a number of perks and attributes:
• Mentor-style management
• Atmosphere of communication
• “CarePointe” system of rewarding employees for hard work
• Creative company parties
• Competitive benefits and insurance

“The best thing about DirectPointe employees is that they’re themselves,” said Wallace Randolph, DirectPointe vice president of support services. “We work hard, we play hard and we do things together as a team. Everyone has phenomenal commitment, loyalty and desire.”

For more information about DirectPointe, please visit http://www.directpointe.com. Individuals interested in employment opportunities can visit http://www.directpointe.com/company/careers.aspx.

About DirectPointe

###

PR Contacts:

Snapp Conner PR

801 994-9625

Cheryl Snapp Conner Cheryl@snappconner.com

Don Osmond don@snappconner.com

or Jamie Kaneko jamie@snappconner.com