Learn How to Exceed Customer Expectations from The Compassionate Geek - Don R. Crawley https://doncrawley.com/the-compassionate-geek/ Author of The Compassionate Geek Thu, 12 Sep 2024 15:56:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://doncrawley.com/wp-content/uploads/2024/01/cropped-Don009FINAL-512x512-72dpi-jpg-32x32.webp Learn How to Exceed Customer Expectations from The Compassionate Geek - Don R. Crawley https://doncrawley.com/the-compassionate-geek/ 32 32 108911569 noi,t,customer,service,emotional,intelligence,better,listeningPodcast from the author of The Compassionate Geek. Tips to help IT people get along better so that can work together and get things done.Podcast from the author of The Compassionate Geek. Tips to help IT people get along better so that can work together and get things done.Don R. Crawleydon@doncrawley.comDon R. Crawley Is it Worth Dying For? Good Emotional Intelligence https://doncrawley.com/is-it-worth-dying-for-good-emotional-intelligence/ https://doncrawley.com/is-it-worth-dying-for-good-emotional-intelligence/#respond Sat, 05 Nov 2022 00:49:38 +0000 https://doncrawley.com/?p=12670 Don Crawley, Author.
Is it Worth Dying For? Good Emotional Intelligence

Friday morning, I’m on my way to an appointment when a white sedan comes right up on my tail, then swerves into the adjacent lane, and swerves in front of me. I lean on my horn as the white sedan speeds off onto the freeway entrance ramp, continuing to swerve in and out of traffic. […]

Is it Worth Dying For? Good Emotional Intelligence
Don Crawley

]]> https://doncrawley.com/is-it-worth-dying-for-good-emotional-intelligence/feed/ 0 12670 don@doncrawley.com (Don R. Crawley) Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book https://doncrawley.com/just-released-the-audiobook-version-of-the-5-principles-of-it-customer-service-success-book/ https://doncrawley.com/just-released-the-audiobook-version-of-the-5-principles-of-it-customer-service-success-book/#respond Thu, 13 Jan 2022 20:23:48 +0000 https://doncrawley.com/?p=12239 Don Crawley, Author.
Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book

I just released the audiobook version of my customer service book The 5 Principles of IT Customer Service Success, narrated by yours truly. It is now available for you to purchase on Amazon and Audible. The listing includes an audio sample so you can check it out. I asked my step-daughter Elianor to introduce the […]

Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book
Don Crawley

]]> https://doncrawley.com/just-released-the-audiobook-version-of-the-5-principles-of-it-customer-service-success-book/feed/ 0 12239 don@doncrawley.com (Don R. Crawley) The Future vs. Your Future: Intentionality for Your Future https://doncrawley.com/the-future-vs-your-future-intentionality-for-your-future/ https://doncrawley.com/the-future-vs-your-future-intentionality-for-your-future/#respond Sun, 02 Jan 2022 00:41:22 +0000 https://doncrawley.com/?p=12216 Don Crawley, Author.
The Future vs. Your Future: Intentionality for Your Future

Like most people, I get songs playing in my head. Sometimes, they’re great, such as something by J.S. Bach, Randy Travis, or Adele. Other times, it’s something obnoxious like this morning when I started the new year with Que Sera Sera going through my head. If you’re not familiar with it, good for you. It’s […]

The Future vs. Your Future: Intentionality for Your Future
Don Crawley

]]> https://doncrawley.com/the-future-vs-your-future-intentionality-for-your-future/feed/ 0 12216 don@doncrawley.com (Don R. Crawley) Attention! (and Bad Customer Service) https://doncrawley.com/attention-and-bad-customer-service/ https://doncrawley.com/attention-and-bad-customer-service/#comments Fri, 29 Jan 2021 20:22:11 +0000 https://doncrawley.com/?p=11560 Don Crawley, Author.
Attention! (and Bad Customer Service)

Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived […]

Attention! (and Bad Customer Service)
Don Crawley

]]> https://doncrawley.com/attention-and-bad-customer-service/feed/ 2 11560 don@doncrawley.com (Don R. Crawley)noDon Crawley, Author. Attention! (and Bad Customer Service) Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived […] Attention! (and Bad Customer Service) Don CrawleyDon R. CrawleyDon Crawley, Author. Attention! (and Bad Customer Service) Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived […] Attention! (and Bad Customer Service) Don Crawleyi,t,customer,service,emotional,intelligence,better,listening How to Show Respect https://doncrawley.com/how-to-show-respect/ https://doncrawley.com/how-to-show-respect/#respond Thu, 21 Jan 2021 02:30:08 +0000 https://doncrawley.com/?p=11535 Don Crawley, Author.
How to Show Respect

Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based on their words and deeds. We often say that someone must earn respect. It’s internal, it’s about your […]

How to Show Respect
Don Crawley

]]> https://doncrawley.com/how-to-show-respect/feed/ 0 11535 don@doncrawley.com (Don R. Crawley)noDon Crawley, Author. How to Show Respect Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based on their words and deeds. We often say that someone must earn respect. It’s internal, it’s about your […] How to Show Respect Don CrawleyDon R. CrawleyDon Crawley, Author. How to Show Respect Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based on their words and deeds. We often say that someone must earn respect. It’s internal, it’s about your […] How to Show Respect Don Crawleyi,t,customer,service,emotional,intelligence,better,listening “Shoulding” All Over Yourself and Misguided Self-Help Myths https://doncrawley.com/shoulding-all-over-yourself-and-misguided-self-help-myths/ https://doncrawley.com/shoulding-all-over-yourself-and-misguided-self-help-myths/#respond Wed, 13 Jan 2021 21:52:15 +0000 https://doncrawley.com/?p=11489 Don Crawley, Author.
“Shoulding” All Over Yourself and Misguided Self-Help Myths

Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but here’s why it’s the word of the week. Janet, my wife, and I were talking about the direction of her professional life. Like millions of others, her life has been […]

“Shoulding” All Over Yourself and Misguided Self-Help Myths
Don Crawley

]]> https://doncrawley.com/shoulding-all-over-yourself-and-misguided-self-help-myths/feed/ 0 11489 don@doncrawley.com (Don R. Crawley)noDon Crawley, Author. “Shoulding” All Over Yourself and Misguided Self-Help Myths Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but here’s why it’s the word of the week. Janet, my wife, and I were talking about the direction of her professional life. Like millions of others, her life has been […] “Shoulding” All Over Yourself and Misguided Self-Help Myths Don CrawleyDon R. CrawleyDon Crawley, Author. “Shoulding” All Over Yourself and Misguided Self-Help Myths Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but here’s why it’s the word of the week. Janet, my wife, and I were talking about the direction of her professional life. Like millions of others, her life has been […] “Shoulding” All Over Yourself and Misguided Self-Help Myths Don Crawleyi,t,customer,service,emotional,intelligence,better,listening How to Be a Powerful Uplifting Presence: A Positive Point of View https://doncrawley.com/how-to-be-a-powerful-uplifting-presence-a-positive-point-of-view/ https://doncrawley.com/how-to-be-a-powerful-uplifting-presence-a-positive-point-of-view/#respond Wed, 06 Jan 2021 15:00:00 +0000 http://doncrawley.com/?p=11438 Don Crawley, Author.
How to Be a Powerful Uplifting Presence: A Positive Point of View

We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, that’s what I’m calling it: The Weekly Motivational Triple Play. We’ll publish one new post per week, reflecting a positive point of view. Each post […]

How to Be a Powerful Uplifting Presence: A Positive Point of View
Don Crawley

]]> https://doncrawley.com/how-to-be-a-powerful-uplifting-presence-a-positive-point-of-view/feed/ 0 11438 don@doncrawley.com (Don R. Crawley)noDon Crawley, Author. How to Be a Powerful Uplifting Presence: A Positive Point of View We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, that’s what I’m calling it: The Weekly Motivational Triple Play. We’ll publish one new post per week, reflecting a positive point of view. Each post […] How to Be a Powerful Uplifting Presence: A Positive Point of View Don CrawleyDon R. CrawleyDon Crawley, Author. How to Be a Powerful Uplifting Presence: A Positive Point of View We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, that’s what I’m calling it: The Weekly Motivational Triple Play. We’ll publish one new post per week, reflecting a positive point of view. Each post […] How to Be a Powerful Uplifting Presence: A Positive Point of View Don Crawleyi,t,customer,service,emotional,intelligence,better,listening