Wise Words

How Did They Know So Much About Me?

David Wise — Wed, 15 May 2013 20:25:15 +0000

Have you ever noticed that some people who don’t even know you, seem to have the ability to describe your character traits or events in your life, but if you look a little closer they never actually say anything specific? These are often people who get paid for this ability. Today’s post is re-blogged from The Articulate CEO, the blog of … Read More →

Tags: communication, ethics, weasel words

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Introvert At Work. Hold That Thought.

David Wise — Tue, 07 May 2013 05:46:23 +0000

Imagine you’re a marathon runner and you’re just getting into that zone where you’ve settled into a comfortable rhythm. It’s taken a few miles to settle into that rhythm but now everything is working well and you’re really making good progress. All of a sudden someone you know beside the road calls your name and steps out … Read More →

Tags: business communication, communication, hr, human resources, management, relationships

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Don’t Do The Information Dump

David Wise — Tue, 30 Apr 2013 20:14:39 +0000

When doing a presentation, more is not necessarily better. Many people mistakenly believe that the more information they can cram in, the more valuable their presentation will be to the audience. Unfortunately the effect is often the opposite, and the audience ends up bored, distracted, or just plain confused. So how do you know what … Read More →

Tags: presentations, public speaking

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Ladies and Gentlemen Serving Ladies and Gentlemen

David Wise — Mon, 01 Apr 2013 21:17:54 +0000

I got my customer service ‘education’ early in my career when I worked for the Ritz Carlton Hotel Company during the nineties when they had properties in Sydney. In my final role there as a member of the quality management team, I was exposed more than most to the systems used to deliver world beating … Read More →

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The Best Customer Loyalty Program In The World

David Wise — Fri, 15 Mar 2013 14:00:58 +0000

I have managed to build up a nice collection of loyalty cards from a variety of retailers, coffee shops and others. All probably seemed like a good idea when I took them, but in reality I just don’t follow through with them. They end up floating around in the glove box, bedside drawer, or sitting … Read More →

Tags: customer service, management, marketing

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Impact Your Audience: No PowerPoint Required

David Wise — Tue, 22 Jan 2013 20:45:02 +0000

Why can you easily recall details from a movie you saw, or a book you read months or even years ago, yet you can’t remember a thing about that presentation you saw last week? Simple. Because our brains remember stories which tend to flow seamlessly through from beginning to end – particularly stories with emotional … Read More →

Tags: business communication, PowerPoint, presentations, public speaking, speaking

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The Right Way To Use PowerPoint

David Wise — Wed, 16 Jan 2013 21:17:46 +0000

Anyone who has been following my blog for a while will know that I’m not a great fan of PowerPoint or any of its cousins. Not because they aren’t useful tools, they absolutely can be, but because of the way they are misused by so many speakers. There is good news though. Slides when done … Read More →

Tags: business communication, PowerPoint, presentations, public speaking, speaking

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A Simple Formula For Introducing A Speaker

David Wise — Mon, 14 Jan 2013 14:16:24 +0000

Whether you are an MC, chairing a meeting, or simply hosting some type of event where a speaker has been invited, if you can introduce a speaker properly then you will be well ahead of the field. Except by good MC’s this is often something that is botched or just doesn’t happen. The introduction should … Read More →

Tags: business communication, master of ceremonies, speaking

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Why Most Business Presentations Are Dead Boring (You Know It’s True).

David Wise — Mon, 17 Dec 2012 06:48:44 +0000

Because most are doomed from the second the presenter turns on their computer and starts writing their presentation directly onto PowerPoint slides (Keynote if you are an Apple person) without ever questioning what they are doing or whether their slides even serve a purpose. Why do they do it? There are three main reasons: 1. … Read More →

Tags: PowerPoint, presentations, public speaking

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Six Symptoms Of Ineffective Customer Satisfaction Surveys

David Wise — Mon, 05 Nov 2012 06:54:57 +0000

How often do you receive a letter or email saying something like this? “Thank you for buying from / staying at / flying with / visting [insert business name]. We love hearing from our customers and would appreciate it if you could take a few minutes to provide us with your valuable feedback by completing this … Read More →

Tags: business communication, customer service, leadership, management, marketing, weasel words

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