Enterprise 2.0 Executive Forum

Empresa 2.0: Sistema de Implementación - Enterprise 2.0 Implementation Framework in Spanish

Fri, 18 Dec 2009 14:54:09 +1100

We have had a fantastic global uptake of the translations of our Social Media Strategy Framework into 12 languages.

As such, we intend to translate a lot more of the content created by Advanced Human Technologies and Future Exploration Network, starting with our Enterprise 2.0 Implementation Framework, which plays a central role in my book Implementing Enterprise 2.0.

Here is the framework in Spanish.

Click on the image to download the pdf

Please share this with any Spanish speakers who would be interested.

Also be sure to let me know if you can suggest any improvements to the translation.

Business Today: Interview on how business can use social media

Thu, 29 Oct 2009 11:24:59 +1100

Yesterday I was interviewed on the Business Today program on the Australia Network, ABC TV's international network which broadcasts across Asia.

Key points covered in the interview include:

Tech23 showcases the rising tide of outstanding Australian tech

Tue, 27 Oct 2009 13:42:13 +1100

I’m at Tech23, probably the biggest and best showcase so far of Australian upcoming tech companies. After creating the list of Top Web 2.0 Apps in Australia list last year and in 2007 and organizing the associated Web 2.0 in Australia events, I had originally envisaged that we would organize a broad information technology showcase event this year. However this did not manage to fit into our very packed priority list, and as it happens others are taking on the task of bringing attention to the best of emerging Australian tech. Rachel Slattery of SlatteryIT, who has long been running events for Australia’s tech community, has done a great job in creating Tech23.

Frankly, one of the challenges in running tech showcases in Australia is finding a sufficiently deep and broad pool of excellent early-stage companies. Overall I have been very encouraged by the pace at which new companies have emerged over the last two years, though there is still further to go. There were some great companies at Tech23, but I imagine that it would be harder to find another 23 hot emerging companies. By the time this event runs next year, and hopefully other tech showcases emerge, the signs are that the pool will be considerably deeper.

Unfortunately I was not able to spend the whole day at the event, but here are some snapshots of the more interesting companies that I saw present.

The immense value of expertise location will help drive enterprise social media

Mon, 26 Oct 2009 12:48:09 +1100

I have been interested in the field of expertise location for over a decade, from back when knowledge managers were building 'corporate yellow pages' and other tools to find the best expertise in the organization.

Unless a large organization can bring the most relevant expertise within the firm to bear on the problems and issues at hand, it really has no reason to exist. A smaller more nimble organization could do as good a job with lower costs.

I have written about expertise location frequently over the last years, both in looking at how enhancing organizational networks can generate greater revenues and efficiency, and how social technologies can support effective expertise location, including on the role of enterprise social network software and several years ago about the use of blogs to support expertise location.

Today the Wall Street Journal has an interesting article called Who Knows What? describing the issue of expertise location and explaining how blogs, wikis, social networks, and tagging can support finding the most relevant knowledge in the organization.

This is hardly new stuff, but large organizations are now reaching the point where they understand that social media are important organizational tools, and have begun implementing some of these tools. This means there is in many cases the breadth of uptake required for effective expertise location.

In large, geographically distributed, professional organizations, expertise location can be a 'killer app' which provides immense return on the implementation of social computing. We have reached the point at which this could get real traction.

These issues are also addressed in detail in my book Implementing Enterprise 2.0.

[Hattip to @ariegoldshlager]

There is no best practice for Enterprise 2.0 – every company is different

Fri, 18 Sep 2009 11:34:43 +1100

Dion Hinchcliffe has written a useful post titled Going beyond the hype: Identifying Enterprise 2.0 best practices, reviewing some of the work in the space, and with the intent of building a broader catalog of best practices.

There is already valuable information in the post, and I’m sure Dion’s research will yield useful insights. However I have to say upfront don’t believe in the concept of “best practice” with regard to almost any business activity, particularly with Enterprise 2.0. Managers may love the idea of finding and emulating “best practice”, but trying to do that is a setup to failure.

Just as our individuality as people is often hidden, we are gradually understanding that every organization is different.

For the last year in my future enterprise speeches I have been describing how there are two layers to organizations: the commoditized layer of standardized processes, and the differentiated layer of ad-hoc networks. Best practices can useful apply to standardized processes, but far less so in facilitating connection and collaboration across diverse organizations.

Inside Knowledge review of Implementing Enterprise 2.0

Wed, 09 Sep 2009 22:29:09 +1100

I just came across Inside Knowledge magazine's review of my most recent book, Implementing Enterprise 2.0.

Full details of the book including free chapters and the Enterprise 2.0 Implementation Framework mentioned in the review and pictured below are available on the Implementing Enterprise 2.0 website.

Enterprise 2.0 Implementation Framework

It's a useful review - here are a few excerpts:

CMSWire review of Implementing Enterprise 2.0 - A Practical Guide

Tue, 18 Aug 2009 00:07:15 +1100

CMSWire has just published a nice review of my Implementing Enterprise 2.0 Report.

Here is an excerpt from the review:

Ross Dawson has written a report on Enterprise 2.0 that should be a valuable tool for any organization implementing or thinking about implementing Web 2.0 tools in their enterprise.

Called Implementing Enterprise 2.0: A practical guide to creating business value inside organizations with web technologies, Dawson take a close look at the implications and considerations of incorporating web 2.0 tools like wikis, blogs, social networks, bookmarks and microblogging and RSS in the enterprise.

At roughly 190 pages, it doesn't take long to read this report and earmark some sound advice for your E2.0 strategy. The book includes chapters on developing an Enterprise 2.0 strategy, governance and policies, how different tools can create business value and practical and organizational implications. A number of sidebars provide real-world case studies and advice from those who have made the leap to Enterprise 2.0.

It concludes with a list of potential vendor solutions for the various web 2.0 technologies mentioned above.

The report provides a number of frameworks and checklists that can help you determine how best to go about implementing Enterprise 2.0 solutions in your organization.

The front page of our Implementing Enterprise 2.0 website now includes excerpts and links to reviews of the report - always handy before deciding to buy it! :-)

A list of business applications for blogging in the enterprise

Wed, 08 Jul 2009 01:24:57 +1100

We're getting a great response to our Implementing Enterprise 2.0 report. We'll get up a discussion space on the site soon.

In the meantime I'd thought I'd share a brief excerpt from the book, in chapter 10 on Blogs in the enterprise. You can download four other chapters from the website, including our Social networking in the enterprise chapter.

Selected applications of blogs in the enterprise

INTERNAL BLOGS

Executive communication
Blogs are increasingly used as a tool for CEOs and other senior executives to communicate within the organization. This provides a more informal communication mechanism that is a valuable complement to existing channels.

Video of TEDx on Future of the Enterprise in San Francisco

Thu, 18 Jun 2009 22:09:28 +1100

We finally have video of my presentation on Future of the Enterprise at the TEDx event in San Francisco on May 5. The video is a nice production, very kindly done by Denis Mars to pull in the slides and Flash that supported my presentation.

Read more about the TEDxAdvance event. The best description is Andrew Mager's excellent review of the evening.

The TEDx presentation format is strictly 20 minutes, so my presentation fits into two 9 minute YouTube videos below. Feel free to start at Part 2 if you want a sampler of the content - the story pretty much hangs together from there too.

In the presentation I discuss:
* Origins of organizations, from pre-agricultural through pyramid building, the guild, and modern companies
* Enterprise vs. Corporation. The critical distinction that means the "enterprise" will be more important than the "corporation" moving forward
* My personal work journey, through distributed computing, financial markets, Japan, information broking and NLP formed my thinking on organizations
* Knowledge and relationships are the only resources that matter in today's economy
* Living networks of people, organizations and industry emerge
* Organizations are media entities - the flow of information defines its functioning
* Three driving forces today: Connectivity, Expectations and Commoditization
* Enterprise 2.0 is about creating the next phase of organizations - it is done by creating parameters for experimentation
* In the Heuristic Age structured trial and error is the only viable path to responsiveness
* Five questions: I end with five key questions we must answer to create the future of the enterprise:

What structures will emerge for allocating capital to enterprise?

What models will best turn participation into value creation?

How do we best tap the global talent economy in a virtual world?

What role will reputation play?

How will we make work meaningful?

Implementing Enterprise 2.0: Free Chapter 7 – Governance

Tue, 19 May 2009 11:32:56 +1100

Continuing our series of free chapters from Implementing Enterprise 2.0, here is Chapter 7 on Governance. For full details on the report and all the sample chapters go to the Implementing Enterprise 2.0 website.

Within the Enterprise 2.0 Implementation Framework above, governance is an absolutely critical and central issue, as I have written about many times before. I have included the chapter on governance because it is so central both to implementing Enterprise 2.0, and to generating business value in a fast-paced environment. Change entails risk and opportunity - governance provides a structure to enable this.

Chapter 4 on Key Risks and Benefits , also available as a free download, examines the risks and benefits that must be considered in the governance process.

The Governance chapter contains:
* Definition of governance
* The importance of the governance
* Six steps in a typical governance process
* Worksheet on stakeholder interests
* Professional service firm case study

You can also just download the pdf of Chapter 7.

Implementing Enterprise 2.0: Chapter 7 - Governance Implementing Enterprise 2.0: Chapter 7 - Governance Ross Dawson Chapter 2 of Implementing Enterprise 2.0 (www.ImplementingEnterprise2.com) on Governance

Publish at Scribd or explore others: Non-fiction Books enterprise 2.0

Which would you prefer to do your work without: email or ERP?

Wed, 29 Apr 2009 20:03:33 +1100

I caught up with Laurie Lock Lee yesterday and we compared notes on our recent launched books – my Implementing Enterprise 2.0 and his IT Governance in a Networked World. I haven’t read his book yet but it looks great and I’ll report on it soon.

In our discussion of Enterprise 2.0 and the networked organization, Laurie observed that a minority of people inside organizations actually touch an ERP system. While it runs the basic business processes of a firm, it is essentially linear and doesn’t facilitate the networked connections and communication that support the everyday work of a knowledge-based organization.

Laurie proposed that it would be interesting to ask people in an organization which they would prefer to do without in doing their work: ERP or email. While finance types might immediately opt for the ERP system, the majority of people depend far more on email to do their jobs.

As I wrote back in 2007, we can consider that ERP is about automating processes while Enterprise 2.0 is about enabling knowledge work. While both are essential, as we shift into an increasingly networked world, facilitating connections matters more.

Which would you prefer to do without – email or ERP?

TEDx on Future of the Enterprise – San Francisco – May 5

Wed, 29 Apr 2009 00:24:44 +1100

To further the TED conference’s mission of promoting ideas worth spreading, it has established the TEDx program of independently organized TED events.

The global Advance network is running its first TEDx event on May 5 in San Francisco, where I will speak on the future of the enterprise.

See the full invitation and registration details here.

I will be drawing on the content and ideas from my recently launched book Implementing Enterprise 2.0, but also putting this in a far broader frame of what lies ahead for organizations of all kinds.

Following my presentation we will have a panel discussion, bringing to bear the fantastic insights of:
* Verna Allee, CEO, ValueNetworks.com and author, The Future of Knowledge
* Sam Diaz, Senior Editor, CBS Interactive
* Melissa Vaarzon-Morel, moderator

The event will be held courtesy of CBS Interactive at their San Francisco offices on Second Street, with Atlassian kindly sponsoring wine and appetizers.

Click here for more information and to register. I hope to see you there!

If you can’t make it the event will be streamed live here.

10 DOs and DONTs of organizational change

Thu, 23 Apr 2009 12:42:05 +1100

For a recent boardroom presentation to a group of CEOs of large organizations I prepared ten ‘dos and donts’ on my topic of organizational change.

Enterprise 2.0 Implementation Framework

I drew on the core ideas in our Implementing Enterprise 2.0 report and framework (as above). Enterprise 2.0 is ultimately far more about organizational change than technology, though it happens to be driven by web technologies. As such much of my focus today is on how to change organizations, to literally create the next version of the enterprise. Far more details on how to put the ideas below into practice are in the Implementing Enterprise 2.0 report.

My list got an extremely positive response from the audience, so I thought I’d share it here.

DOS

1. Create a vision
The most important aspect of your vision is that it must be compelling. Unless people are drawn to it and want to help create it, it is useless. This means it needs to be focused on the benefits to everyone in the organization.

Visualization: Wikis in the enterprise

Wed, 22 Apr 2009 11:12:06 +1100

Today we are continuing our series of visual representations of social media tools inside organizations, taken from our Implementing Enterprise 2.0 report.

The diagram below was used in the chapter on wikis in the enterprise, to illustrate how wikis can be used in organizational activities.

Go to the Implementing Enterprise 2.0 downloads page for several free chapters, including the chapter on social networking on the enterprise, with its own diagram on how social networks relate to other Enterprise 2.0 tools.

More Enterprise 2.0 visualizations coming soon.

Intranet Innovation Awards: Submissions open

Tue, 21 Apr 2009 18:58:44 +1100

Unfortunately posting this a bit late, but there is still time to submit your awesome intranet work to the Intranet Innovation Awards - the deadline is May 1.

The awards are run annually by StepTwo Designs, and for the last two years have featured some fantastic examples of innovation in internal web initiatives.

One of my favorites from the winners is Janssen-Cilag. Nathan Wallace, who spoke at the Enterprise 2.0 Executive Forum both this year and last year, shares his story in this video.

Advanced Human Technologies is an awards supporter, so we'll be sharing more when the winners are announced later this year.