eBay Email Management by ReplyManager

5 Tips For a More Efficient Business in 2012

noreply@blogger.com (Jodi Gaines Pereira) — Wed, 18 Jan 2012 14:47:00 +0000

With the economy beginning to stabilize after a tough few years and e-commerce sales continuing to grow, acquiring enough inventory at the right price at the right time has become more and more important. Here are 5 tips that can help you manage these challenges and think about how to operate in an online world that is becoming more social.

Buy in Bulk – One of the best ways to improve your business’s profitability is lowering the cost of the products you sell. Work with existing and/or new suppliers to see if buying in bulk will save you money, and make sure to have adequate capital on hand to make these purchases.
Inventory Management Part 1: Seasonality – Do your products sell better at some times of the year than others? Do you have enough inventory to meet customer demand at these times? Make sure to plan ahead and have enough merchandise, and enough capital to purchase it, at your busiest times of the year.
Inventory Management Part 2: Holiday Sales – Do you buy some of your merchandise from clearance sales at stores in your area? Do you know when those sales occur? If you sell swimsuits, maybe you can buy them cheap and in bulk in the fall. If you sell ski apparel, maybe you can do the same in the spring. Understanding these ebbs and flows can help reduce inventory costs.
Temporary Employees – Sometimes you can’t do it all. Maybe it’s a busy time of the year or you just picked up a large amount of inventory that needs sorting, tagging, and pictures taken. Hiring short-term help can take a load off of you and allow you to do things you can’t always get to on your own.
Connect Personally With Your Customers – The term “social media” is ubiquitous these days. Social media 1.0 was about connecting with your friends. Social media 2.0 is about connecting with your customers. Associate your online store with a face and a personality that your customers can connect with, and turn window shoppers into new customers and new customers into loyal customers. Creating a trusted brand online can help attract and retain customers in a way that wasn’t possible only a few years ago.

For cash to help you grow your business, Kabbage is a financial services company that provides working capital to online businesses. Businesses that sell on eBay, Amazon, Etsy, Yahoo or have a store via Shopify, can get the cash they need to take advantage of these tips and kick start their 2012! It takes less than 10 minutes! Check them out online at www.Kabbage.com.

Making the Most of Customer Data

noreply@blogger.com (Suzan) — Thu, 12 Jan 2012 19:19:00 +0000

Data management and sharing is a much talked about trend for 2012. As online tools get more sophisticated and with the rise of cloud computing, data sharing is easier than ever – and it’s important too. Think how efficiently your store would run if online tools (order management, email management, shipping) shared customer data. It would certainly make customer support much easier.

So how can we help?

The eBay ID URL Link feature in ReplyManager is used to link the eBay messages "eBay User ID" to an external website such as your ordering system or customer database. Once an administrator has configured the link in Folder Administration, system users can simply click on the customer’s eBay ID that appears as a link when in an open email. This promotes a search for the customer in the external database that you have configured.

There is a similar feature for the customers email address, which will launch a search within that external database for the customer using his/her email address.

Part of our 2012 software enhancement strategy will be to partner and integrate with various online tools for ecommerce, so keep an eye out and feel free to send your suggestions to us.

Happy computing.

A Guide to eBay Online Tools

noreply@blogger.com (Suzan) — Tue, 10 Jan 2012 20:00:00 +0000

More and more businesses are “working smarter” and making use of online software tools and sites to manage their businesses and multi-channel online selling. Using an eBay interface for reading email, auction management services, online listing services and feedback sites are all tools that small businesses will need to learn to use, to help become efficient and profitable to grow their business in 2012.

We realize many of you are already using some of these tools, but thought we would take a few moments to highlight some worthy services.
Auction Management and Listing Services

Channel Advisor - www.channeladvisor.com
Access hundreds of online channels with a single inventory feed
Infopia - www.infopia.com
Manage inventory, create storefronts, and integrate with other business applications
Vendio - www.vendio.com
Ecommerce software solution for eBay, Amazon, Facebook & more
Frooition - www.frooition.com
eBay store and listing design templates, proven to increase your sales by up to a massive 30%!

Order Management Tools

Linnworks - www.linnworks.com
Order management software and stock control system that integrates the entire multi-channel sales process
Stone Edge Technologies, Inc. - www.stoneedge.com
Their Order Manager program is feature-packed for order, inventory and customer management capabilities
eSellerPro - www.esellerpro.com
Complete eCommerce solution that integrates your entire online sales operation

Shipping Tools

Shipworks - www.shipworks.com
Shipping software that helps online sellers manage, automate tasks and ship their orders
Endicia - www.endicia.com
Mailing and shipping software solution to simplify your shipping needs with USPS for label printing, prepaid return labels, and package tracking

Other Worthy Notes

Kabbage - www.kabbage.com
Funding for your online business

There are many free services available to use, but these particular online selling tools have many additional features to allow more creativity, customization and flexibility.

Customer Case Study: Closet Linen

noreply@blogger.com (Jodi Gaines Pereira) — Mon, 09 Jan 2012 15:31:00 +0000

Online retailer Closout Linen talks about how ReplyManager produced results - letting them focus on customers and getting down to business.

ReplyManager: How has ReplyManager helped your business? What features do you find the most beneficial?

Closeout Linen: We searched for a long time for a solution that could work with the eBay message system and regular email, so we didn't have to give our customer service reps all our eBay passwords. Many promised the integration but only ReplyManager was able to produce results that worked.

We love the canned responses, user permissions, easy integration, adding notes to replies, and that it is web-based so we can login from anywhere.

--

ReplyManager: Do you use the eBay Ask The Seller integration and if so, how has it impacted your experience with ReplyManager?

Closeout Linen: This is the main reason we went with ReplyManager - it has meant we could easily delegate basic customer service tasks and see how our reps performed.

--

ReplyManager: Have you been satisfied with ReplyManager's reliability and support?

Closeout Linen: Support and reliability has been great and quick - so good we have not needed much support at all!

--

ReplyManager: Any other comments you feel other customers should know?

Closeout Linen: ReplyManager is a great program that we could not live without - it has helped us concentrate on our customers and business and not worry about email integration and more.

--

About Closeout Linen - www.closeoutlinen.com
Closeout Linen, an online store, specializes in selling major department store and direct from manufacturers, brand name closeouts, at highly discounted prices. They are affiliated with Emes Enterprises LLC, established in 2003 and headquartered in Cincinnati, Ohio. The company strives to offer customers the opportunity to purchase first quality, brand new, designer and brand name merchandise at a fraction of the cost of retail prices.

Email Very Much Alive and Kicking

noreply@blogger.com (Jodi Gaines Pereira) — Sun, 08 Jan 2012 14:18:00 +0000

Despite the onslaught of social media as a means to communicate with customers, we found this very interesting info graphic that shows how many more email accounts are being used over Twitter and Facebook.
Enjoy!

http://marketingland.com/infographic-email-isnt-dead-2739

New Contact Number for our UK Customers

noreply@blogger.com (Suzan) — Wed, 30 Nov 2011 21:07:00 +0000

ReplyManager welcomes many new UK Companies to our list of customers! In light of this, we have added a new UK phone number for their convenience, +44 20 3519 3494. This number is posted on our website and rings through to our customer support staff.

eBay API Email Different than POP3

noreply@blogger.com (Suzan) — Tue, 08 Nov 2011 14:00:00 +0000

Using the eBay interface to read customer emails by communicating directly with the eBay database is very different from reading regular email from your POP3 or IMAP accounts. ReplyManager's, Ask The Seller module, interfaces with eBay to allow sellers to respond directly to buyers, which includes those buyers that choose to remain anonymous.

Here are some of the specifics associated with eBay email read through the API:

RM reads all Unreplied To email in the eBay mailbox
When eBay email is replied to from RM, a purple arrow will appear next to the email in the eBay message center
Notifications from eBay will also be sent to sellers, through the API
eBay reads only the text portion of the email - RM reformats the email if HTML is used in a reply
eBay reads only the first 2000 characters from the email message - RM has a counter that turns RED when a user types more in the reply
If a reply is unable to be sent to eBay from RM, an error message will display in the system notes
Administrators can see confirmation that the email has been sent back to eBay

Advantages of using ReplyManger to read eBay email:

Emails from the eBay message center are significantly smaller in size, including only pertinent information, (not all the unnecessary graphics) which is very helpful in managing storage space in ReplyManager.
Buyers can respond back through eBay or from their email address and this message will be linked to the original in RM, forming a thread important for customer service
RM easily handles eBay duplicate email notifications and system messages
eBay account holders no longer need to share their account access. Each user has their own username and password in RM and never actually see the eBay login
The ability to use all of ReplyManager's features for quickly and efficiently replying to customer requests

Assigning Emails to Users

noreply@blogger.com (Suzan) — Tue, 01 Nov 2011 13:00:00 +0000

Emails are pouring in, replies and follow ups are needed, how do you evenly and fairly assign emails to users? ReplyManager has several features that can be employed. Managers can manually assign emails or use a "round robin" type of rule for evenly distributing emails to user folders.

Manually assign emails

Go to maintenance>categories and add user names as a category type
From the folder view, select (checkbox) a group of emails for a particular user
From the bottom of the list (bulk area), select the category (user name) from the drop down menu and click on the Change button OR
Having your group of emails selected, bulk move to a user folder

Automatically distribute emails to users

The system can automatically assign email to users. By setting the conditions (keywords) the system can route email into specific folders or evenly distribute email into multiple user folders (round robin style).

Setup each individual folder (maintenance>folders, adding a From email for replies)
Create a rule (maintenance>rules) and set "disposition" to "move to folder" and highlight one or more of the folders OR
Rules can be created to route email, based on keywords to specific folders.

Once an email has been assigned, whether manually or automatically, the system notes will then track any action taken on the email such as open, close, reply, move to another folder, or adding a note. From there emails can be replied to or notes and comments added and the email moved to another folder for escalation.

ReplyManager's Support Link

noreply@blogger.com (Suzan) — Mon, 24 Oct 2011 13:00:00 +0000

It doesn't matter if you are a "User" or an "Administrator", in ReplyManager we have provided a quick link to customer support. A Super Administrator of your company decides if that link should go directly to our customer support or to an internal contact (Webmaster) at your company. Learn how to set this up!

This Support link, entitled "Questions or Comments", is located at the bottom of each page of the application and sends your question directly to a designated contact for your company or to our Customer Support representatives. This information needs to be entered by a User in the program with a status of "Super Administrator".

Go to Setup>Preferences
Scroll down to Contact Email: and enter the support email address
Click "Save Changes"

This saves time spent in looking up the contact and the email address. If you have a suggestion or comment, you can send your request directly to the support center by completing the Suggestions and Comments form. The form prefills your name and email address, so all you have to do is write the question or comment!

New Account Setup for eBay API Email

noreply@blogger.com (Suzan) — Tue, 18 Oct 2011 16:26:00 +0000

ReplyManager integrates directly to eBay's API, which helps sellers to manage and organize their incoming eBay email. Buyers can respond back through eBay or from their email address and this message will be linked to the original in ReplyManager, forming a thread important for customer service. Setting up each eBay account is easy!

1. Maintenance>Folders; Setup new eBay Ask the Seller folder

2. Maintenance>Accounts; Select Add New Account, then choose eBay

Add Title - Store ID
Delete Messages From eBay - Mark this checkbox if you want messages to be deleted from the eBay mailbox.
Select eBay Site Country
Force Message into folder - select the new eBay folder (Rules will still be able to route eBay messages into more than one folder)
Save Changes

3. Click on the newly created eBay account listed under the Host column

Click on the “Get eBay Token” link
Click on the “Open eBay Authorization Window - this will open another window and prompt you to log into your eBay account. Once you have logged in please click on the "I agree" button, wait 30 seconds and then click on the Close Window button. Click “continue” and you should see the token with an expiration date. The system will begin reading eBay messages and on the initial reading will search back 30 hours for ALL Unreplied to messages.

You can see the complete setup guide at our Help Wiki on the application.

Centralize Multiple Business Email Addresses with ReplyManager

noreply@blogger.com (Suzan) — Tue, 30 Aug 2011 13:00:00 +0000

A frequently asked question for us is " I have more than 1 business email address - how can I keep the communication separate and respond to each?" OR "How do I keep eBay Messages separate from other email?"

Since ReplyManager reads directly from POP3 and IMAP accounts, it has the flexibility to read from multiple accounts, regardless of the domain name. Once the email has been read, it can be routed to a particular folder by Rules management. Users can then read and respond to the email with the correct "From" associated with the folder. Multiple "From" addresses can be assigned to a specific folder and selected as the reply is sent. In addition to multiple email domains, ReplyManager can also handle organizing alias email addresses by routing them to a custom folder. Users can also assign a different custom signature to folders within the program.

ReplyManager also has an integration with eBay to read the messages. The API allows seamless threading of email messages with ebay messages. In the account setup, there is a feature to direct the eBay messages into a specific folder for replying and saving.

Help Section Really is Helpful in ReplyManager

noreply@blogger.com (Suzan) — Thu, 23 Jun 2011 13:00:00 +0000

Click on the HELP link at the top of the ReplyManager application to access the help area. This area is quite extensive, easy to use and continuously updated for any changes or improvements made to the system. See more of our features, including those especially for eBay at ReplyManager.com

ReplyManager Help documentation is organized in the same fashion as the Main Navigation and Sub-Navigation of the program. Topics can be located by completing a keyword(s) Search in the searchbox or by clicking on a linked topic in the list.

You may also notice that when you click on the Help link while on a specific topic, it takes you directly to that related topic. For example, if you are viewing topics in the Administrative area and you click on Help, topics for Administration will display. There are lots of internal links to other topics as well..

ReplyManager Applauds National Small Business Week 2011

noreply@blogger.com (Suzan) — Mon, 16 May 2011 17:04:00 +0000

The President of the United States has proclaimed this week, May 16-20, National Small Business week, to recognize the contributions of small businesses to the economic well-being of America. This has been done every year since 1963, and this year an estimated 27.2 million small businesses in America will be recognized for their impact. Read more of the events scheduled for the week at National Small Business Week. The highlight of the celebration will be the announcement of the National Small Business Person of the Year. According to the U.S. Small Business Administration, more than half of Americans either own or work for a small business. They also create 60-80 percent of new jobs in the country.

Small businesses, such as ReplyManager, have a wealth of opportunity and advantages over some of their larger counterparts.

They can find their specialized niche, their customers, their supplies, and their labor more efficiently than large companies can, and they can control their costs and take advantage of cost-saving opportunities.

They have the ability to be creative and responsive to customers, to changes in a market, and to changes in the way that people talk about the products and services that they provide.

Small business companies tend to be more intimate and knowledgable with their customers and clients. The team here at ReplyManager applauds all of the small businesses and their individual contributions to the economy!

eBay Wins Top Spot for Online Auction

noreply@blogger.com (Suzan) — Thu, 05 May 2011 13:00:00 +0000

2011 TopTenREVIEWS Gold Award winner for online auction sites goes to eBay! See the article in TopTenREVIEWS. The review board looked at the fee structure, aspects of selling, buying and online security, as well as the help and support of many online auction companies. eBay won, hands down, as they have the most complete lineup of features for buyers and sellers. eBay's large selection of categories, detailed buyer information, custom selling options and user management features stand far above the competition.

See more from TopTenREVIEWS expert product reviewers and award-winning staff of experienced journalists.

ReplyManager and Amazon Web Services Outage Report

noreply@blogger.com (Suzan) — Fri, 29 Apr 2011 17:00:00 +0000

On Thursday morning, April 21, ReplyManager experienced an unprecedented outage of our infrastructure provider, Amazon Web Services (AWS). This outage affected us as well as companies such as Hootsuite, Wildfire, Reddit and Heroku. In short, AWS experienced problems with the network that caused some servers to freeze up, making them inaccessible to ReplyManager customers. On Friday morning, Amazon began to restore service and little by little, customers came back online. By Friday evening, all affected ReplyManager customers were functioning normally again. The good news in all of this was that there was absolutely no loss of data.

ReplyManager has always prided itself on its excellent up-time track record and have experienced few outages, certainly nothing to the scale of this event. We know how important it is for our customers to have access to manage their incoming email and appreciate all the incredible patience and understanding exhibited by them.

What Happened
Our technical support team put together a detailed accounting of the outage, including why the outage occurred and steps we took to minimize potential problems. Their detailed report is as follows:

On Thursday April 21, at around 4:00AM EST, the AWS data center that hosts part of our services started experiencing problems with the network drives we use to store our database files. The problem was caused by a configuration error that occurred during a routine maintenance of the network drives performed by AWS. This caused a cascading series of events, that culminated in the affected accounts hosted in this data center to become unavailable. To our disbelief and against all our expectations, the problem spilled over into the following day, Friday April 22. At 9:45AM on Friday, one of the affected servers came back online. By 2:45PM, all but one of the affected customers were back online. The last affected customer came back online by 9:30PM on Friday April 22.

Throughout this outage, we maintained communications with AWS technical support. At their recommendation, we did not take any corrective action on the database servers that were affected. The servers did eventually wake up and continue their work as if nothing had happened. During the outage, we had two options: 1) wait for the servers to come back up, or 2) to restore information from the available backups.

By 4:00PM on the first day of the outage we were able to regain access to most of the backups that had been started at 12:05AM that same day. We took the action of staging copies of the backups on a different data center, were we to require them. The information contained in the backups was at least 4 hours old. Some of the backups were actually caught by the beginning of the outage, and were not completed until the following day. This left us with some backups as old as 28 hours.

Our primary imperative has always been to keep our customer’s data safe and complete. Since AWS was working hard at solving the problem on Thursday, we made a conscious decision not to entertain rolling out the backups for the affected customers once we gained access to them, since that could have represented some data loss. On Friday we were prepared to offer that to the remaining affected customers, however, with the restoration of the first database server on Friday morning, things started looking up and our advice at that time was to wait for AWS to complete their work to resolve the situation.

ReplyManager has enjoyed a great track record with AWS for more than a year. However, technology can fail, and in this case some of the basic assumptions we made about failure points in our system were put to question.

In the coming weeks and months, we will be re-assessing how our infrastructure is deployed with AWS in order to improve our systems, and give more choices to our customers to meet their particular expectations.

You can read a full account of the incident provided by AWS by following the below link:
http://aws.amazon.com/message/65648/

Communication Was Key
During this outage, the Service Notices Blog was linked directly from affected instances of ReplyManager for easy access. Our technical support team updated posts every few hours (sometimes more) and even worked through-out the night to monitor the situation and plan for the possible roll-out of back-up systems. We spoke with many of you over the phone on Thursday and even made phone calls on Friday morning to those that did not already have service restored.

Again, we really appreciated the patience and level-headedness shown by our customers. You are truly a pleasure to work with and we look forward to continuing our relationship far into the future!

Daily Deals versus Coupons for Savings

noreply@blogger.com (Suzan) — Thu, 28 Apr 2011 13:00:00 +0000

Daily deals versus coupons - which one actually saves you more money?

Online coupons are discounts for top brands, items you use every day or free stuff. Daily deals, or flash deals, offer up-to-the-minute item pricing, availability, discounts, sales and freebies of the day. "Thus far, the fastest-growing online coupons have tended to be for deals on restaurants, spa treatments, and impulse type buys—fun stuff that consumers probably wouldn't have otherwise bought if a deal hadn't presented itself (and stuff they often regret purchasing, even at a discount). Trend-wise, it's looked like these flash "deals" would continue getting more expensive, out-of-reach, and impractical", according to the article The Latest Online Coupon Craze: Time.com, Wednesday, April 20, 2011.

Consumers may feel like they are saving money with these daily deals, and they probably are, but if you just spent money on something that you didn't need, are you really saving money?

Some ReplyManager Customers are Experiencing Downtime

noreply@blogger.com (Suzan) — Thu, 21 Apr 2011 14:09:00 +0000

Some of our ReplyManager customers are experiencing a temporary downtime since 3am EST this Thursday morning, 4/21/2011. Amazon Web Services is currently experiencing database connectivity issues that is affecting our service. This will hopefully be resolved soon. Please see the Service Notices on the application message page for current updates.

Organizing and Processing Inbound Email

noreply@blogger.com (Suzan) — Thu, 21 Apr 2011 13:00:00 +0000

Opening your company email management program and finding 300 emails in your inbox does not seem like a very efficient way to begin the work day. Separating emails into folders as they are inbound is a much more productive way to begin the review and respond workflow for the day. ReplyManager has several ways to rank order and achieve this separating and routing emails function into designated folders - better known as - the email processing order.

After reading an email from an Account, the system will decide the folder in which it will place the email using the following processing order:

Each original incoming email is given a unique ID number

If the email is a follow up to an existing email in the system, the ID will link it to the corresponding thread

As indicated (deleted or moved to Spam folder) by the “Spam Handling” section in the Email Account setup, if the email is determined to be SPAM

The email will be matched to a Rule (rank order of rules applies here) and placed into the designated folder

In the folder indicated by “Force email into folder” in the account setup

The first Folder who's “Associated Email” matches the “To” header of the email

If none of the above apply, then into the “Catch All” folder

The service reads emails from your email POP or IMAP Accounts on a fixed interval. The default interval is every 10 minutes, although your instance may be configured to a different interval. Each active Account processes sequentially.

Making Use of the "Like" Button?

noreply@blogger.com (Suzan) — Thu, 14 Apr 2011 13:00:00 +0000

Facebook has risen far above the social networking it started out to be and is now one of the fastest growing advertising opportunities for business. “Facebook’s recent successes—and its future prospects—are intrinsically connected with the site’s diversification,” said Paul Verna, eMarketer senior analyst and author of the new report, Facebook Users: The Juggernaut Rolls On.

With such a large and diverse audience, marketers are able to create strategies for marketing that appeal to each of these groups. Branding their pages and building a presence, incorporating the "like button" to gather participants, and getting their product message out to the masses, are all new advertising methods. The "like "feature has developed from the original idea of becoming a "fan". Consumers may be more comfortable with liking your site and easier for users to connect with the things they are interested in.

Teen Shoppers Like Tutorials!

noreply@blogger.com (Suzan) — Thu, 07 Apr 2011 16:43:00 +0000

New methods of reaching target markets are evolving in an ever-changing society. It turns out teen shoppers like tutorials and will go to websites that will entertain them about the new products instead of quote the latest research. According to an article in eMarketer, FEBRUARY 25, 2011, in an interview with the Executive Vice President of Tobe Report, a leading fashion industry publication, teens like to be entertained while they shop.

Retailers need to know their different groups of consumers and try to find ways to tap into that particular market. If you want the teen shoppers, add tutorials to your website on how to apply makeup or how to put the latest outfits together, or what the celebrities are wearing. Teens love to tell you what they think, so its really about providing the tools on your site so girls can share information.

Old Bookmarks-Out of Date?

noreply@blogger.com (Suzan) — Thu, 31 Mar 2011 16:14:00 +0000

Keeping your bookmarks up to date is very important - as ReplyManager's URL changed about a year ago. Please check the bookmarked URL you have for RM and be sure you are accessing it correctly:

US Data center is https://secure.replygrid.net/yourcompany
Europe is https://europe.replygrid.net/yourcompany

Asia is https://asia.replygrid.net/yourcompany

Bookmarks are links to websites that make it easy to get back to your favorite places. These links to URL's frequently change and need to be updated. Your old URL may be redirecting you to a new one or the security level may have changed. It is always best to be accessing the site from the proper address.

Delegating is made easier with ReplyManager

noreply@blogger.com (Suzan) — Mon, 28 Mar 2011 13:00:00 +0000

Make delegating of work, where customer service email is involved, an effective process by using ReplyManager. Have a clear set of rules for employees to be able to follow a customer service email through to completion. In his Book on Leadership, Bob Lewis takes issue with the fact that employers do not always define clearly what "follow" entails, after all it takes "two" to do a good job of delegating.

Steps can be setup for Users to be able to "follow" as an incoming customer service email is received into the program. Use automatic Rules to route the email into specific folders. Use category tags to identify the email's issues or information. Use Standard Replies for a concise and complete response, or use the different status levels to elevate the email to a priority level that it can be completed.

The goal is to have a good email management system for employees to be able to carry out their tasks and for management to be able to review.

How Much Space Are You Using?

noreply@blogger.com (Suzan) — Fri, 25 Mar 2011 13:00:00 +0000

Are you able to manage the space your emails are using in your email management program? Do you know how much space your ReplyManager system is using and what the average size of the emails are ?

Its easy...here's how! Go to Maintenance>Stats to view the overall storage space for the email in your system. See how many deleted emails are waiting to be purged. Next, go to Maintenance>Recycle to mange that space - see previous blog post More Housecleaning Tips for ReplyManager.

Who Do We Trust for Product Recommendations?

noreply@blogger.com (Suzan) — Tue, 22 Mar 2011 13:00:00 +0000

According to a February 18, 2011 article in eMarketer, the most powerful form of product marketing is still by word-of-mouth. As the usage of social media sites increases, consumers are able to get their thoughts and feelings out about everything from world events to favorite products.

The “GlobalWebIndex Annual Report 2011” from Trendstream and Lightspeed Research reports that there is a behavior shift from creating content to sharing content. So who do we trust as a source for information?.....the report shows that there is a nearly 50% increase of internet users worldwide who trust product recommendations from social networking the most. Are your products being talked about?

SysNotes Filter - To View or not to View

noreply@blogger.com (Suzan) — Fri, 18 Mar 2011 13:00:00 +0000

Many areas of ReplyManager allow Users to filter or view the page so that it can be configured to the individuals' preference.

SysNotes Filter is one of those areas and can be found at the top of the email list page. System Notes (SysNotes) are notes generated by the ReplyManager system (e.g. when a user reads an email, closes it, etc.). Because these are sometimes not integral to an emails thread, a filter has been provided so that users can choose to view them or not.

To hide all SysNotes associated with the folder mark the checkbox next to Hide SysNotes. To show all SysNotes, uncheck the checkbox.