Linda
http://consignmentpal.com

There are acquisition related analytics with which the industry has just scratched the surface of what is possible and should be available. Then too though, there area still fundamentals missing for many; data points that one needs to just know how they’re doing.

#3 & 4: Smaller sellers on the whole have always excelled in personalized and superior customer service. This is an ingredient that has been discounted and all but lost in the new Marketplace. Not, I believe intentionally, but incidentally due to lack of practical knowledge. It is possible to service high volume sales with a personal touch, Zappos is an example, but it does require a certain mindset and flexibility which does not meld with current management policies on the eBay platform.

#5 This is something that is simply not attainable for eBay sellers. Too much of the data is considered proprietary for any kind of meaningful analytic process to be available to sellers. An example in point, the DSRs. Without better metrics no real improvement is possible because isolation of individual factors within and at the transaction level is all but impossible. The shotgun approach only takes you so far. Fine tuning is more a matter of luck than judgment. I am not criticizing, this is just the way it is.

Interesting and thought provoking post Richard, thank you for sharing your thoughts.

As John said earlier, at least you get it, but unfortunately until the upper stratosphere loose the walled and besieged city mentality we are stuck in the “plus ça change, plus c’est la même chose” loop.

Let me repeat, advertising is not social.

john (ColderICE)
http://www.colderice.com

I’m a small seller. In the past 60 days I’ve made 10 sales. All have been good sales. All 10 have glowing positive TEXT feedback.

My Seller dashboard says that somebody in the past 30 days left me ALL 1’s for my DSR scores. I am now ONE bad DSR away from being suspended by a faceless automated monster (eBay) with NO recourse, NO review, NO checks & balances, NOBODY to say “Hey, someone made a mistake, fix it please” to. Because some IDIOT screwed up when he left me GLOWING feedback by clicking all 1 star entries, I am a hair away from the dumpster.

Yes, it is PATHETIC what this place has become.

Best,
Bruno

May you live as long and well as your Grandpa.

Walt

Keep a keen eye for those stories and things you never heard and knew. Especially amongh the older set. You get huge doses of family history at times like these so pay attention. It all whips by, so be ready. Sorry for your loss- jealous for your knowing him!

Take care of yourself RBH.

Bravo!

Richard, you and your family are so very fortunate to have had the oppurntity to have experienced such a warm and loving relationship with your grandfather for so long.

God bless you and yours.

Roger

Hello, My Name is Brenda XXX eBay ID girlbiker51. I have been a eBay Seller since Sept of this year. Have a 100% Perfect Score, My Bill Always paid, As Quoted by eBay in their personal Rating of me is

“ABOVE AVERAGE”. I just open My Own Combination Neighborhood Ebay Store / Collectibles / Antiques / Surplus. I was Going Like a Rocket, Gaining New Customers Daily from simple housewives to Local Politicians. They would bring ALL Kinds of Stuff for me to List and Sell For them on Ebay. I am 51 yrs old, disabled and my husband is Terminal with Advanced Progressive C.O.P.D. and Heart Disease. This is our ONLY Source of Income. Things were going Great until 7 Days Ago. Suddenly WITHOUT ANY WARNING – EMAIL – PHONE CALL – LETTER or even a MESSAGE Left in my Message Box on Ebay, Everything Came to a DEAD STOP!!! As I was Creating a New Ad and Ready to Submit, I get this note as follows, (actually copy) –

We regret to inform you that your eBay account is prohibited from listing additional items at this time. In order to maintain a safe trading environment, selling limits are occasionally placed on accounts. This selling limit is in no way meant to question your record with eBay or standing within the eBay community. To resolve this situation, please contact eBay’s Safe Harbor Department using the Webworm on the following help page.

We sincerely value you as a member of our trading community and look forward to a continued successful relationship. We appreciate your cooperation in resolving this matter as quickly as possible. {e25288-141474x}

I have sent over a Dozen Emails and Phone Calls to Ebay Asking Why, What Is Wrong, and How Long. For SEVEN DAYS (7) I have yet to receive an answer form ANYONE!

I Have NOT Broken a SINGLE RULE, Not A SINGLE COMPLAINT, Bills All UP TO DATE, Credit Card and Checking Account. I have been investing a LOT of Money Daily getting ready fro the Holidays. My Customer Base was Increasing 3 fold weekly. And Now, we are LOOSING Everything We Have. Besides the Fact I have Lost The RESPECT – TRUST and CONFIDENCE from My Area and Old and New Customers alike. They don’t and won’t believe me when I try to explain I have done nothing wrong. In all my life I have NEVER Been so Humiliated, Disgraced, Shamed and Disrespected like this.

And the Two WORSE Part is, For One, Did Nothing Wrong to Deserve it, Two, No One Warned me and Now for 7 Days of Pleading, Asking and even Begging, for a Answer and or Response, Still Nothing to this Date and Time of Oct. 14, 2009 4:00 pm est. I ask as Humble as I know how, PLEASE, WILL SOMEONE Hear and Listen To My Cry for Help and Seek out Why I have been done in this matter and will I ever be allowed back to Sell Again? We are now preparing to Sell Everything we own and move from the area. We are in Total Disgrace and Without Any Other Customers. This act of Ebay, has Literally DESTROYED Us and Our Business in 1 week. Please, Help. Brenda RXXX at bikerbrenda51@hotmail.,com

This new format is, frankly, garbage. At sign-in you are simply inundated with ads, when all that should be seen is your own personal acct. information. Its nec. to click on several buttons just to get to your own acct. That is far from helpful, in fact its insulting.

john

My deepest condolensces to you and your family. Please know that you are in my thoughts and prayers as you say goodbye to your grandfather.

Like yours, my grandfather was a man I loved before I knew the meaning. Unfortunately he passed away before my age reached double digits, and over 4 decades later, I still remember him daily. Your loss must be even greater for the longer relationship you had with yours.

Last week my father passed away. Unfortunately, due to the severe decline in my accounts’ sales performances on eBay since Q1 2008, I am unable to return to the UK from South East Asia for the funeral – I admit envying you the opportunity for you to pay your last respects, but would wish that you, like I, did not have these events happen.

I’ll look forward to your return to “normal service” when you get back, and tender every good wish for a safe journey, and the chance for some happy moments with the rest of your family.

Gaz

My thoughts are with you and your family during
this time.Your mom has told me so many stories about your grandpa, I just wish I had got to meet him.
Give your mom and everyone a hug/love when you are back in England.

Love Pam

If you’re down south while you’re in the UK drop me a line

Chris x

As I look at a picture of my grandma and I, I know she has never left me as the good memories and teachings by her will always stay with me.

Cliff

congrats and have a great weekend!

Kat

Thanks for sharing this. As an antiques dealer focusing on Retro Mid-Century right now, I continue to love spreading the word about re-purposing items! I’m glad eBay has joined this new team.

Where it applies to eBay it is all for the buyer, and it is not that quick or convenient to go through the eBay checkout process by phone. The buyer will not be surprised or delighted when the seller is unable to service the sale when away from home.

Yes a seller will want to be able to do just that since their ability to have their listing be seen, visibility, which is essential to sales, is now so dependent on recent sales.

It seems odd to be that excited about an application which has so little to do with making the eBay Marketplace work.

Here you go Gary: eForCity

Cheers,
RBH