Edpnet issues - Belgium

Mail is currently delayed - SOLVED

2015-05-20T10:57:00.002+02:00

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

UPDATE 12:05 - Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 13:10 - Mail traffic flow has been fully restored. All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

Description:
Start: 2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

AMS-IX - Internet Exchange issue

2015-05-13T12:47:00.002+02:00

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description:
Start: 2015-05-13 12:40 PM^*
End: 2015-05-13 13:10 PM^*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Edpnet

2015-05-12T16:29:00.001+02:00

Dear customers,

Edpnet has planned a maintenance on our optical link between Sint-Niklaas and Brussels.
Higher latency is expected whilst traffic is rerouted via longer paths.

Description:
Start: 2015-05-13 06:00 AM^*
End: 2015-05-13 06:30 AM^*
Duration: 30 minutes
Impacted services: edpnet internet

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Explore lines outage

2015-04-28T11:39:00.001+02:00

Dear customers,

We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Description:
Start: 11:15 AM 28/04/2015
End:
Duration:
Impacted services: All fiber lines.

Updates
14:21 - Proximus has sent an Engineer to replace a card, no further updates yet.
15:45 - A problem on one end of the fiber has been fixed, an secondary issue on the other end of the fiber has also been detected, a Proximus tech has been dispatched to locate and fix this problem. An ETR of 4 hours has been given.
16:59 - All lines have been brought back online, Proximus does not expect anymore downtime during the remainder of the repairs.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Proximus Telephony Issues

2015-04-27T13:31:00.001+02:00

Dear customers,

Proximus has a major issue with processing calls. Customers may have problems with outgoing calls.
We have a backup route for most destinations but some may still fail.

Proximus is working on a solution at this moment, this should be fixed soon.

Description: Intermittent issues with outgoing calls
Start: 2015-04-27 10:10 AM^*
End: 2015-04-27 22:00 PM*

Impacted services: edpnet telephony (outgoing)

Update: Proximus has resolved the degradation and is monitoring the stability.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Connectivity issues - General

2015-04-23T09:43:00.000+02:00

Dear customers,

We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible.

More information will be available as we receive it.

Updates:
09:51 - There was a sudden congestion of the entire network causing enormous packetloss, we're investigating the source.
10:02 - Everything has returned back to normal. We will communicate the reason soon.
13:28 - The reason for outage was a short but heavy DDoS attack.
13:44 - Our services are being hit again. The NOC team is mitigating the attack.
14:07 - The attack has been mitigated. Some measures were taken to reduce the impact.

28/04 - Everything is running stable since the last impact.

It is possible that some customers have packetloss, causing issues on voip (bad quality) and VPN connections. Our Engineers are still locating the source of these attacks.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Fibercut between Liège and Charleroi

2015-04-21T12:33:00.001+02:00

Dear customers,

Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted.
We are currently investigating the latency issues.

Description: Fibercut between Liège and Charleroi
Start: 2014-04-21 10:00 AM^*
End: ETR unknown.
Duration: N/A
Impacted services: Latency on internet services in the affected zones.
Impacted zones: 019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 087

Updates
13:07: The latency has been resolved. Fibercut has not been resolved yet.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

There is currently an issue with our telephone systems

2015-04-21T10:40:00.000+02:00

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team

Problem with incoming/outgoing mails

2015-04-14T11:38:00.000+02:00

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Antwerp area

2015-04-14T09:16:00.002+02:00

Dear customers,

Edpnet has scheduled a maintenance on its loadbalancers. This maintenance will force a reconnection of your internet session. Please find the information below.

Description: Maintenance loadbalancer
Start: 2015-04-27 06:00 AM^*
End: 2015-04-27 07:00 AM^*
Duration: 00:01
Impacted services: All edpnet services in the affected area. (Internet, telephony, e-mail,...)

Afftected Area: 03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Antwerp area

2015-03-24T12:33:00.000+01:00

Dear customers,

We have planned a maintenance in 03 zone, causing a brief interruption in the traffic flow on some access lines. Please find the details below.

Description:
Start: 2015-03-26 06:00 AM^*
End: 2015-03-26 07:00 AM^*
Duration: 1 minute
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance - Brussels and Antwerp Area

2015-03-20T13:21:00.001+01:00

Dear customers,

We have planned a maintenance in 02 and 03 zone, only a brief interruption in the traffic flow should occur. Please find the details below.

Description:
Start: 2015-03-23 06:00 AM^*
End: 2015-03-23 08:00 AM^*
Duration: 1 minute
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 02, 03

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Brussels Area

2015-03-09T14:43:00.000+01:00

Dear customers,

Proximus has planned a maintenance in one of its data centers. Please find the details below.

Description:
Start: 2015-03-16 02:00 AM^*
End: 2015-03-16 04:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 02

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Liege Area

2015-02-16T13:19:00.005+01:00

Dear customers,

Proximus has planned a maintenance in one of its data centers. Please find the details below.

Description: Maintenance data center Liege
Start: 2015-02-23 02:00 AM^*
End: 2015-02-23 04:00 AM^*
Duration: 00:15
Impacted services: All edpnet services (Internet, telephony, e-mail...) for the areas below.

Affected Areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Issue mailserver

2015-02-11T10:39:00.001+01:00

Dear customers,

We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes.

Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Planned Maintenance Proximus - Charlerloi and Gent

2015-02-02T14:53:00.003+01:00

Dear customers,

Proximus has planned a maintenance in 2 of its data centers.
This maintenance may affect your data services. Please find the info below.

Description: Maintenance Charleroi
Start: 2015-09-02 02:00 AM^*
End: 2015-09-02 04:00 AM^*
Duration:15 minutes
Impacted services: All data services (internet, telephony, ...)
Affected Areas: Area code: 010, 060, 064, 065, 067, 068, 069, 071

Description: Maintenance Gent
Start: 2015-09-02 02:00 AM^*
End: 2015-09-02 04:00 AM^*
Duration:15 minutes
Impacted services: All data services (internet, telephony, ...)

Affected Areas: Area code: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

Security bulletin: "Ghost" vulnerability on Linux devices

2015-01-29T11:42:00.000+01:00

Dear customers,

Recently a critical security bug has been found with the Name Service Switch (nss) library in almost all Linux distributions. This bug can allow attackers to gain access to affected systems remotely by possibility to remotely execute arbitrary machine code without permissions.

Information on this bug and how it can be resolved can be found below. Edpnet has already patched this vulnerability on all of its servers, and we strongly advice our customers to do the same.

A heap-based buffer overflow was found in glibc's __nss_hostname_digits_dots() function, which is used by the gethostbyname() and gethostbyname2() glibc function calls. A remote attacker able to make an application call either of these functions could use this flaw to execute arbitrary code with the permissions of the user running the application.

Source and info: http://ma.ttias.be

Best regards,The edpnet team

^{*All times are listed in CET, Central European Time}

Info: Phishing report

2014-12-04T09:28:00.001+01:00

Dear customers,

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

What is Phishing? Phishing emails are fraudulent messages made to look like they were sent by reputable companies in an attempt to gather your personal and financial details.

Example:

From: INFO SERVICE TELENET [mailto:<removed>]
Sent: woensdag 3 december 2014 16:30
Subject: *Chers (es) clients (es) de EDPNET,*

*Chers (es) clients (es) de EDPNET,*
Le service technique chargé de la maintenance des comptes de messagerie a détecté des accès illégaux à votre messagerie à travers différentes adresses IP. Au risque que votre compte ne soit suspendu dans les prochains jours, notre service de maintenance vous demande de confirmer vos accès de connexion. Au cas où les informations ne seront pas fournies, votre accès à la messagerie serait suspendu définitivement. Pour des raisons de sécurité, veuillez fournir l’intégralité des informations demandées.
Complétez les informations suivantes pour la confirmation à votre accès

* Nom d'utilisateur:........................................
* Mot de passe:..............................................

* Adresse e-mail :..........................................

* Mot de passe :.............................................
* E-mail secondaire :.......................................

* Mot de passe :..............................................

* Date de naissance:.......................................

* Pays ou territoire:.........................................
* Profession:......................................................
* Tel:..................................................................
Dès la réception de ces informations, votre messagerie serait suivie contre les accès illégaux. Merci de votre collaboration.

Webmail EDPNET*

*Cordialement,*

*L’équipe EDPNET*

Info: Possible Power Shortage

2014-11-28T16:40:00.001+01:00

Edpnet would like to inform you of the availability of our services during the possible powercuts.

Our government and the media already communicated about the possible power shortage in the next coming months. It is possible that rotational electrical power cuts will be executed in order to avoid a general power outage at any time.
These power cuts will be executed in phases, per areas, presumably during peak hours (between 17h and 20h).

Meanwhile, the government launched the campaign "Off/On" with the aim to provide as much useful information as possible and to answer the many questions you are facing: www.offon.be

You can visit following pages as well:
http://economie.fgov.be/nl/elektriciteitsschaarste
http://economie.fgov.be/fr/penurie_electricite

Will there be a power cut for my area?

The edpnet colocation is not included in a region for a possible power cut. Moreover our colocation is equipped with a UPS system and a backup power supply. Edpnet will still be reachable by phone as well.

You can check whether your street is included or not on following sites:
- http://economie.fgov.be/nl/elektriciteitsschaarste/afschakelplan/kaarten
- http://economie.fgov.be/fr/penurie_electricite/plan-delestage/cartes
You can also register on http://be-alert.be (address, two phone numbers, two e-mail addresses) and you will be notified 24 hours in advance via text message and email if there will be a power cut. This is a service offered by the federal government.

Will everything still work?

First and foremost, if the power is interrupted locally and you do not have a back-up power supply, your edpnet services are interrupted immediately. Your modem/router will go offline.

Devices with batteries, e.g. mobile phones or portable phones will function until the battery is empty. Provided that the underlying service remains operational.
An overview:

Internet

ADSL/VDSL

Edpnet Site: No interruption
Supplier Site: Possible interruption for DSL lines connected to street cabinets without a back-up power system

SDSL/Fiber/EFM/MPLS/DWDM

Edpnet Site: No interruption
Supplier Site: No interruption

Telephony

edpnet Telephony (VOIP/SIP trunk/VPBX)

Edpnet Site: No interruption
Supplier Site: No interruption

edpnet mobile

Edpnet Site: No interruption
Supplier Site: No interruption for 2h (estimated antenna battery life)
Please text instead of calling

Hosting

Webhosting/e-mail/Virtual-Dedicated

Edpnet Site: No interruption

Colocation

Edpnet Site: No interruption
Supplier Site: No interruption

Other Services

IP Transit

Edpnet Site: No interruption
Supplier Site: No interruption

Online Backup

Edpnet Site: No interruption
Supplier Site: No interruption

Will my internet connection still work?

Both edpnet’s and its supplier network infrastructure will remain operational for 4 hours for DSL lines. However, lines (typically VDSL lines) connected to street cabinets (these units are not equipped with a back-up power supply) will go offline. But at the same time, your local power supply will be interrupted and your modem / router will go offline.

If you have a back-up power supply yourself, you will not go offline unless the street cabinet to which your DSL line is connected does not have its own back-up power supply.

Will my edpnet telephony subscription (internet telephony) still work?

As long as your appliances have power and your internet connection is online, your telephony service will work.

Will my edpnet mobile subscription (mobile phones) still work?

The antennas in your area are equipped with batteries which are able to cope with a two-hour power cut. We strongly advise you to use text messages instead of calling. Do not forget that data drains your battery very quickly. Charge your mobile phone in time if you know that there will be a power cut.

An important tip

Once power has returned, please do not restart all your appliances at once in order to avoid new disruptions on the mains network. We recommend you to switch off all your appliances and to pull the plug(s) if you are informed that the power will be cut. This minimizes the risk that they might be damaged when the power to your home is actually shut down.

Edpnet can cope with normal power restrictions and power failures when it comes to keeping its network equipment operational. The accuracy and completeness of the measures taken cannot be guaranteed in the exceptional situation of a national power outage plan and the related general local power cut-offs. Both the power outage plan as the activation process are government decisions. As stated in our General Terms and Conditions, edpnet is not liable for the unavailability of any edpnet service due to circumstances beyond edpnet's control. Therefore edpnet cannot be held liable for any consequences or damages resulting from this outage.

26 November - Short connectivity issue

2014-11-26T14:52:00.003+01:00

Dear customers,

Because of a change on our core infrastructure, customers without a fixed IP may have had issues with their connection. Rebooting the modem solved the issue. Professional customers with a fixed IP did not have any impact.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

24 November - EFM + Fiber outage information

2014-11-24T13:36:00.002+01:00

Dear customers,

We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.

Description:
Start: 2014-11-24 02:15 AM^*
End: 2014-11-24 07:25 AM^*
Duration: 05h 10m
Impacted services: All services for our Fiber and EFM customers.

These customers have been informed by email.

Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM

Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration:
Impacted services: All customers in the Brussels area.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

18 November - Proximus maintenance near Charleroi

2014-11-19T15:09:00.003+01:00

UPDATE: Maintenance done.

Dear customers,

Proximus has planned a maintenance in one of their data centers. There may be a short disconnect of 15 minutes during the below mentioned timeframe.

Description: Preventative maintenance at Proximus
Start: 2014-11-24 02:00 AM^*
End: 2014-11-24 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone zones: 010, 060, 064, 065, 067, 068, 069, 071.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

13 November - Speed issues in Antwerp, Limburg and Flemish Brabant

2014-11-13T10:23:00.002+01:00

Update: Services are restored, there was a cabling issue in the collocation center.

Dear customers,

One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.

A Proximus technician will go onsite to resolve the issue.

Description:
Start: 2014-11-13 09:04 AM^*
End: 2014-11-13 11:19 AM^*
Impacted services: Internet services in the above mentioned regions.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

10 November - Vandalism in Proximus buildings

2014-11-10T11:46:00.002+01:00

Dear customers,

Due to suspected vandalism on the Proximus network, 2 LEX's have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers.

Update: According to Proximus, the last connections should be up by tomorrow evening.
The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul.

More info: standaard.be (Dutch Article)

Description: Cables cut in LEX's Wallonia
Start: 2014-11-08
Expected End: 2014-11-11 PM
Duration: /
Impacted services: All edpnet services for the affected customers

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}

3 November - Proximus Maintenance - Liège

2014-11-03T14:46:00.003+01:00

Dear customers,

Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.

Description: Maintenance Liège
Start: 2014-11-10 02:00 AM^*
End: 2014-11-10 06:00 AM^*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087.

We apologize for the inconvenience

The edpnet team

^{*All times are listed in CET, Central European Time}