Edpnet issues - Belgium

28 February 2012

2012-02-28T12:55:00.000+01:00

Currently there is a major outage due to 2 simultaneous fiber cuts.
Internet is not working properly.
Edpnet is trying to solve this as fast as possible.

Update (13:30): 1 fiber cut has been solved, the second one is still ongoing.
Update (00:00): The second fiber cut has been solved.

Edpnet apologizes for any inconveniences.

16 February 2012

2012-02-15T16:22:00.000+01:00

There is an urgent maintenance planned on our storage server.

E-mail- and voicemail messages will be temporarily unavailable.

Maintenance window: 02:00 - 02:15

Edpnet apologizes for any inconveniences.

11 February 2012

2012-02-10T11:58:00.001+01:00

There is an urgent maintenance planned on 41GRE.

Customers in the zones 010, 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086 and 087 can experience interruptions on internet connectivity.

Maintenance window: 06:00 - 08:00

Edpnet apologizes for any inconveniences.

14 February 2012

2012-02-10T10:22:00.000+01:00

There is a maintenance planned in LCL Antwerp.

- Datacenter customers will be offline during the maintenance.

- xDSL customers in the zones 03, 011, 012, 013, 014, 015, 016 and 089 will be offline during the maintenance.

- xDSL customers in all other zones will experience a high latency on their internet connection, but will not go offline.

Maintenance window: 01:00 - 07:00

Edpnet apologizes for any inconveniences.

3 February 2012

2012-02-03T16:07:00.000+01:00

There is currently an issue with edpnet telephony.
Customers in the zone 014 cannot receive any calls.
We are trying to resolve this issue as fast as possible.

Update: The issue has been solved.

Edpnet apologizes for any inconveniences.

Phishing report

2012-02-01T14:04:00.001+01:00

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

-------- Original Message --------
Subject: Alert
Date: Tue, 31 Jan 2012 04:19:05 -0800
From: Edpnet Webmail <acc.services@edpnet.be>

To: undisclosed-recipients:;

uw e-mail profiel behoeften naar worden bijgewerkt
klikken hier naar updaten uw e-mail rekening.
dank u.
Edpnet Webmail

1 February 2012

2012-01-31T09:56:00.000+01:00

There is a maintenance planned in the zones 02, 03, 011, 012, 013, 014, 015, 016 and 089. During the maintenance all edpnet services (DSL, VoIP, ...) will be impacted.

Maintenance window: 05:00 - 06:00

Update (01/02/2012): Due to problems this morning, interruptions were experienced between 5:20 - 8:20. The maintenance will be rescheduled, more info will follow.

Edpnet apologizes for any inconveniences.

23 January 2012

2012-01-18T10:47:00.001+01:00

There is a maintenance planned on one of the core routers of edpnet.
During the maintenance all edpnet services (DSL, VoIP,...) will be impacted.

Maintenance window: 05:00 - 07:00
Downtime: 5~15 minutes

Update: The maintenance has been completed.

Edpnet apologizes for any inconveniences.

11 January 2012

2012-01-10T15:51:00.002+01:00

There is an urgent network maintenance planned for edpnet telephony.
During the maintenance calls will be interrupted shortly.

Maintenance window: 10:00 - 13:00
Interruptions: 1~3 minutes

Edpnet apologizes for any inconveniences.

10 January 2012

2012-01-04T15:07:00.003+01:00

There is a network maintenance planned in the Gent area.
During the maintenance you can experience disconnections.

Maintenance window: 06:00 - 06:30
Downtime: 1~3 minutes

Update: Due to problems this morning, a second maintenance will take place on Thursday 12/01/2011 between 06:00 and 07:00.

Edpnet apologizes for any inconveniences.

4 January 2012

2012-01-04T11:53:00.001+01:00

We currently have an outage at LCL Diegem.
Only colocation and IP-Transit customers are impacted.
We are trying to resolve this issue as fast as possible.

Update: The outage is solved.

Edpnet apologizes for any inconveniences.

6 January 2012

2012-01-02T11:09:00.001+01:00

There is a network maintenance planned in the Brussels area.
During the maintenance you can experience disconnections.

Maintenance window: 00:00 - 06:00
Downtime: 5-10 minutes

Edpnet apologizes for any inconveniences.

29 December 2011

2011-12-28T14:44:00.001+01:00

There is a maintenance planned on our mail and voip infrastructure.

Maintenance window: 08:00 - 09:00
Downtime: 1~3 minutes.

Edpnet apologizes for any inconveniences.

27 December 2011

2011-12-27T16:25:00.001+01:00

Currently there is an outage in the Brussels area.
Internet and telephony is not working properly.
Edpnet is trying to solve this as fast as possible.

Update (16:40): The outage is solved.

Edpnet apologizes for any inconveniences.

2 December 2011

2011-12-02T15:14:00.001+01:00

Some edpnet telephony customers are currently unable to reach some telephone numbers.

Edpnet apologizes for any inconveniences.

5 December 2011

2011-11-30T14:10:00.001+01:00

Time frame: 00:00 – 06:00

During the night all the lines where the line synchro is 6 Mb / 384 Kbps instead of 6 Mb / 640 Kbps will be restored to the correct profile.

If your line profile is not restored, please resync your modem 2 times.

Edpnet apologizes for any inconveniences.

25 November 2011

2011-11-21T16:57:00.002+01:00

Time frame: 00:00 – 07:00

Some works will be performed during the night.
Downtime: 30 minutes till maximum 2 hours.

Edpnet apologizes for any inconveniences.

18 November 2011

2011-11-16T10:21:00.002+01:00

There is a network maintenance planned 18th of November 2011 in Brussels.

Maintenance window: 05:00am – 05:45am CET
Downtime: 2~3 minutes.
Maintenance related to interface reconfiguration.

Edpnet apologizes for any inconveniences.

19 October 2011

2011-10-17T13:52:00.003+02:00

There is a network maintenance planned for the zones 09 and 05x.
Downtime: maximum 10 minutes.

Time frame: 07:00 – 07:30

Edpnet apologizes for any inconveniences.

4 October 2011

2011-10-04T13:08:00.001+02:00

As you probably already know, edpnet is working hard to make her current network IPv6-ready. With the coming of IPv6, the old ATM-technology will be replaced by the new Ethernet-technology.

Therefore edpnet needs to perform necessary modifications on her network during the months of October and November.

The impact of this switch will be minimal and done in less than one minute.
No modifications have to take place on your side.

The switch will take place in the early morning between 04:00 and 08:00.

26 September 2011

2011-09-26T09:30:00.004+02:00

Currently there is an outage in the following zones: 011/012/013/014/015/016/089.
Edpnet is trying to solve this as fast as possible.
It is possible that you cannot access the internet.
Please be patient and restart your modem from time to time.

Update (09:30): The outage is solved.

Edpnet apologizes for any inconveniences.

5 September 2011

2011-09-05T11:47:00.008+02:00

Time frame: 06:00 – 06:30

There is a maintenance planned on one of the core routers of edpnet.
It will last for 10 minutes maximum.
During the maintenance all edpnet services will be impacted: your Internet connection may go down, VoIP calls will no longer be possible, Linux and Windows hosting and mail servers will be unavailable, etc.

Update (06:30): The maintenance has been completed.

Edpnet apologizes for any inconveniences.

31 August 2011

2011-08-31T11:46:00.001+02:00

Some works will be performed during the night on the following LEXes:
03NIK0, 02NOR0, 02NOH0, 02FOR0, 02DIL0, 03NIK0, 02DIL0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

30 August 2011

2011-08-30T11:45:00.001+02:00

Some works will be performed during the night on the following LEXes:
02PED0, 02ROD0, 02TNA0, 02TUB0, 02TVU0, 03BEV0, 03HOO0, 03KAL0, 03KIE0, 03KON0, 03PUU0, 03WIL0, 03WUU0, 03ZUI0.
The impact will be minimal for it will be done in less than one minute.
You will not have to do any modifications but to reboot your modem.

Edpnet apologizes for any inconveniences.

29 August 2011

2011-08-29T14:05:00.001+02:00

Start time: 10:00
End time: 14:00

There is a general issue on 02MAR.
Your Internet connection may be temporarily unavailable.
Our technical depatment is doing its best to solve the issue.

Update (14:05): The issue has been solved.

Edpnet apologizes for any inconveniences