eHotelier Global Hospitality News

Hotelier Notes from Season Two of Fawlty Towers

Thu, 23 May 2013 00:08:05 GMT

By feature writer Larry Mogelonsky, MBA, P. Eng: Fawlty Towers proved to be such a treasure trove of useful morsels of guest service wisdom that I had to divide the show into two articles, one for both of its six-episode seasons. Even though the characters on this show are, for the most part, totally incompetent and disgraceful hoteliers, by their very nature they have a lot to teach us about to get things right.

The Hotelier Path to CEO

Thu, 23 May 2013 00:07:38 GMT

By feature writer Alan Campbell: Some CEO’S are being thrown out the window. What has happened here? It seems that the powers to be are beginning to see that just maybe these people aren’t producing.

A Restaurateur�s Guide to Successful Digital Marketing

Thu, 23 May 2013 00:06:26 GMT

By Emily Ditman: According to AIS Media, 89 percent of diners research restaurants online before visiting in person. A study conducted by Cornell University’s School of Hotel Administration found that approximately 50 percent of respondents stated they make restaurant reservations online, and about 40 percent of those completed the reservation on the restaurant’s own website. Outlined in the article are ten website functionality and action steps for successful website design and the marketing of the restaurant website.

Hotel Sector Mimics Hercules

Thu, 23 May 2013 00:05:57 GMT

By Rayna Katz: Sending a message that it is recovering and then some, the hotel sector’s strength is now at Herculean levels. The top tiers are slightly less fertile for investment than the lower-priced chains but overall, the industry is having a golden moment.

Seven Facebook Contest Ideas for Small Businesses

Thu, 23 May 2013 00:04:27 GMT

By Janet Meiners: Facebook contests are becoming good marketing strategies for businesses of any size. You’ve probably heard Facebook success stories from big brands with large budgets. They often have elaborate landing pages, TV commercials, paid blog posts and celebrity endorsements. What about the small business that doesn’t have thousands to spend? This list is for you.

Starwood Develops Solar Power at Hotel Properties

Thu, 23 May 2013 00:03:08 GMT

Starwood Hotels & Resorts Worldwide, Inc. and NRG Energy, Inc. on Friday announced a new global alliance to expand the use of renewable energy systems at Starwood properties.

The 'Budget Airline of Hotels' Set to Open in Australia

Thu, 23 May 2013 00:02:08 GMT

By Robert Upe: The low-cost Tune hotel chain is on schedule to open its first Australian property in November and is likely to start online selling in July in a pre-opening sale with some of the lowest room-rates in years.

Warning to Wait Staff: Coeliac Sufferer Made 'Violently Sick' at Restaurant

Thu, 23 May 2013 00:01:21 GMT

Celebrity chef Jamie Oliver's Italian restaurant chain was fined £8,000 after a woman who told staff three times she was allergic to gluten was served wheat pasta.

Hotel News In Brief

Thu, 23 May 2013 00:00:31 GMT

Hospitality Industry News in Brief................

A Well Trained Staff is Your Secret Weapon

Wed, 22 May 2013 00:08:48 GMT

By feature writer Noelle E. Ifshin: Restaurant owners are often frustrated by not achieving their goals in relation to quality, customer satisfaction and financial benchmarks, yet many times they have not given themselves the appropriate tools to do so. Tools for your restaurant such as the newest, most integrated POS system, the most expensive kitchen and bar equipment, and even the best operating systems and procedures do not mean anything without a well-trained staff. People run your business and your business is only as good as your people. An effective training program is an owner’s key tool to ensure consistency in product and customer service, which is a basic tenant of running a restaurant. Here are four key elements of such a program