Work orders can be printed from the 1st generation of EMDECS with job bar codes for technicians to scan onto, but they can also indicate work being done directly on screen. With the 2nd generation of EMDECS, technicians can indicate the work they are doing in real time and completely end their need for paper.

When reports or invoices are printed from EMDECS, they first appear on the screen as PDF files which can be read and distributed electronically - without the use of paper.

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Some shops work very hard to maintain an accurate system inventory while strictly monitoring the movement of physical parts within the shop. If a discrepancy is identified, the part manager or shop manager might not want the part to be used until after the discrepancy has been rectified. In these cases, a shop might want EMDECS to prohibit negative inventory values.

The EMDECS Customer Experience team can control this option for you. Just contact them (try clicking 'Submit a Request' at the top of this Help Center) to state your shop's preference for this setting.

As EMDECS is hosted over the 'cloud', a business quality broadband internet connection that can download data at a rate of 1.0Mbps or better and upload data at a rate of 512Kbps or better is also required. To test your connection speed with the EMDECS servers, click here for speed.perfitcomputer.com.

In order to make use of hand-held scanners and label printers, the latest Java software will have to be installed on at least one work station (better suited to a desktop or notebook computer as not all mobile devices can run Java). Java software can be obtained for free, here at java.com.

Web browsers should always be as close to the latest update version as possible. Any aging operating systems or browser version will eventually become unsupported by online systems, so it's a good idea to stay up to date.

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When using the 2nd generation of EMDECS (Tech RO, Service Board, etc.), you have the ability to watch tutorial videos from directly within each EMDECS screen.

If you don't find what you need in the Help Center or from a tutorial video, you might need to get in touch with our dedicated Customer Experience (CX) team. They can take care of most of your questions, concerns and needs, or find someone who can!

The best way to reach CX is by clicking Submit a request at the top of the main EMDECS Help Center screen.

You can reach CX by email: support@perfitcomputer.com.

There's also the telephone: 905 501-0911 or 888 205-8817.

CX is available Monday to Friday, 8:30am to 6:00pm ET.

Whether by Help Center, email or telephone, questions and concerns will be logged in the Help Center so that you can review them, including CX responses, at a later time by selecting your username at the top right of the main EMDECS Help Center screen and choosing My activities.

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Perfit's software is built specifically for heavy-duty truck and trailer maintenance professionals and it all began in 1996. The idea has always been to decrease fleet management costs and help retail shops increase profits. Repair tracking is based specifically on ATA VMRS codes for class 6, 7 and 8 equipment. Perfit's goal is to deliver a complete, gap-free solution for both fleets and retail repair shops with respect to maintenance organization and tracking, including repair orders, inventory management, equipment records for readings and depreciation analysis, preventative maintenance scheduling and even rental unit tracking. All of this is brought together by innovative repair information capturing and in-depth data reporting and analysis tools to organize shops and deliver professional customer invoicing and head office submissions of completed work.

The latest generation 2 version of EMDECS has been redesigned using human-centric design thinking to enhance a customer's experience and efficiency while capturing repair jobs in real time.

Monitoring of the servers that host EMDECS is 24/7. The dedicated CX team is available to help with any EMDECS related question or concern through an online Help Center accessed directly from within EMDECS, or by telephone and email, Monday to Friday, 8:30am to 6:00pm ET.

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With multiple facilities setup, businesses can have EMDECS generate invoices with unique prefixes or user defaults and restrictions setup by location and even map GL accounts by location for accounting clarity.

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Customer Experience Team (click)

Sales (click)

905 501-0911

888 205-8817

Customer Experience Team (click)

Sales (click)

905 501-0911

888 205-8817

Scanners are great tools for scanning bar codes for quickly issuing parts to orders or for inventory related tasks, as well as for multiple technicians sharing a shop computer - each person can scan their employee badge in turn to access any repair orders they have on the go.

The question is, can a standard computer keyboard perform these functions in EMDECS? Yes, they certainly can. It might not be as efficient as a hand scanner, but the option certainly exists. This is particularly helpful for shops implementing the system in stages. As comfort and familiarity grow with the system (this doesn't take long!), add-on items such as scanners can be eventually introduced.

Customer Experience Team (click)

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905 501-0911

888 205-8817