Ever wondered what a Virtual Assistant does and the sort of tasks they can undertake?  I’ve written about a typical day for me in my business.  I have a handful of daily clients and some others who are ad-hoc with their requirements and requests.

• 9.00am    Check the Call Team list for the whereabouts of the clients and any messages they have left.  Ensure that my VOIP phone has all the appropriate numbers and client details in.  Check the diverts on my clients phones to ensure that the calls are diverted to me or the Call Team.
• 9.30am     Check my email for any jobs sent over the weekend; using Google Calender check two of my clients diaries and do a quick call round confirming appointments, hotel details and ensuring all the directions and information is included for my clients.
• 10.20am  Start the audio typing for another VA company I am an associate for.  At this time, all calls are diverted so I can type with no interruptions.  If there is no audio assignments then it may be copy typing or report writing for other clients.
• 1.30m       After lunch, I update any social media or websites for clients: this could include blogging, events, articles, videos, replying to comments, scheduling tweets for the week.  I also check out any competitor websites  for my clients.
• 2.30pm   Using Smartsheets I have  list of invoices for a client that need chasing or letters sending.  Another client needs some N1 Court forms issuing for non-payment of invoices.  I also update a web based accounts package for myself and ensure the bank, invoices and receipts reconcile.
• 3.10pm   A coaching client has sent me some details to send her packs too; need to prepare the packs with all the inclusions, the letters and invoices and package ready to take to the Post Office.
• 3.30pm  Check emails and have received the draft articles for a client newsletter.  We use MailChimp to send newsletters.  I update the template with the articles and send the client a draft for him to approve.
• 4.10pm   All client work is complete and I can concentrate on my own business paperwork for half and hour whilst I am dealing with any incoming calls for Call Team.

Obviously this is a snapshot of my schedule, I do have days where I can finish at lunchtime for a few hours until someone sends me an assignment, other days I could be working until 7pm.  The Call Team offers call handing until 10pm so I’m often available to answer calls for my clients.

There are many other aspects to my job including networking, training, public relations etc.  If you find any aspect of your back office and administrative tasks are taking up your time or eating into your own efficiency then using a Virtual Assistant may provide to be an ideal solution.

If you would like to find out more, please call me on 01332 460360 or email me for a no obligation discussion.