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    <title>Experience Engineer</title>
    <link>http://www.experienceengineer.com</link>
    <description>Designing shareable &amp; remarkable experiences</description>
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      <pubDate>Wed, 30 Jan 2013 06:20:00 -0800</pubDate>
      <title>Work with your client, not for them.</title>
      <link>http://www.experienceengineer.com/work-with-your-client-not-for-them</link>
      <guid>http://www.experienceengineer.com/work-with-your-client-not-for-them</guid>
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        <![CDATA[<p>
	<p>I'm often asked why we don't launch a start up instead of working with clients. We have the in house skills to do so. We:</p>
<ul>
<li>Understand the market</li>
<li>Have a proven record of finding market fit</li>
<li>Are able to build deeply technical products</li>
<li>Have the in house anayltics to pivot, pivot, pivot until get hockystick growth (yes, I did use those words, troll away)</li>
</ul>
<p>And I tell them that we do. We launch a start up with every one of our clients.</p>
<p>New clients come to <a href="http://anticsstudios.com/">Antics</a> asking us to solve a communications problem; "<em>I'm not reaching this target market.</em>" or "<em>I need to increase rural market penetration for this specific product line.</em>" And when we look at these challenges with our agile, creative, tech, entrepreneurial eyes, we giggle with glee. Really, we do.</p>
<p><div class='p_embed p_image_embed'>
<img alt="Child-very-excited1" height="263" src="http://getfile4.posterous.com/getfile/files.posterous.com/temp-2013-01-30/aAEnJGADlCzJDqeqnkAqiiIDqGbIjndHgCzDJDpCaftJftCBvhugGHyfHlzs/child-very-excited1.jpg.scaled500.jpg" width="250" />
</div>
</p>
<p>We build digital business models that solve their problems, and more. Some potential clients are scared off. But most of them get it, they're on our side, and that's when we start working WITH our client instead of FOR our clients.</p>
<p>That is why we launch a start up with every project. That is why I get messages from my colleagues on Sunday evening after inspiration has hit them. That's what keeps us coming back every morning, knowing that we are contributing to something bigger.&nbsp;</p>
<p>What keeps you giggling with glee?</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
	
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        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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    <item>
      <pubDate>Wed, 04 Jul 2012 04:50:32 -0700</pubDate>
      <title>Why you need to make stuff now</title>
      <link>http://www.experienceengineer.com/why-you-need-to-make-stuff-now</link>
      <guid>http://www.experienceengineer.com/why-you-need-to-make-stuff-now</guid>
      <description>
        <![CDATA[<p>
	<p><iframe src="http://www.youtube.com/embed/kYfNvmF0Bqw" frameborder="0" height="315" width="560"></iframe></p>
<p>&nbsp;</p>
<p>We are living in such an incredibly interesting time; societal changes, economic shifts, technological (soft and hardware) development is through the roof. And it's so exciting. So to everyone out there, make sure you're producing things. It's easy to get lost in this plethora of choice. It's easy to lose sight of the goal within the rough ocean we're faring in now. But realize that you set your own goals. You have your own values and you can MAKE your own thing.&nbsp;</p>
<p>We need to make more, and talk less.</p>
	
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        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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    <item>
      <pubDate>Thu, 14 Jun 2012 03:04:00 -0700</pubDate>
      <title>Sweden's twitter account talks Marijuana, Labia and more. It's awesome.</title>
      <link>http://www.experienceengineer.com/swedens-twitter-account-talks-marijuana-labia</link>
      <guid>http://www.experienceengineer.com/swedens-twitter-account-talks-marijuana-labia</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry">

<p><div class='p_embed p_image_embed'>
<img alt="Abba1" height="337" src="http://getfile9.posterous.com/getfile/files.posterous.com/temp-2012-06-14/exBuhbBBCrzvEuACfkksErodwIakcjElaFnsgsrJiuxvnqhslCaHFByDGcbx/abba1.jpg.scaled500.jpg" width="472" />
</div>
</p>
<p>via <a href="http://curatorsofsweden.com/about/">curatorsofsweden.com</a></p>
<p>People have character. They have flaws, they make mistakes, they're funny, they're sad. And that's why we are drawn to eachother, the personal narrative we all have attracts us to eachother. Brands often try to hide their charater, instead portraying their own version of perfect. The image that they think will bring customers but instead makes for a bland mush of brand greyness. It's gross.</p>
<p>Sweden is putting it's labia (apparantly a Swedish expression, proof <a href="https://twitter.com/sweden/status/213002565359640577">here</a>) on the table and baring all. It gives a select group of Swedes control over it's <a href="https://twitter.com/#!/sweden">twitter account</a>, with all the <a href="http://www.nytimes.com/2012/06/11/world/europe/many-voices-of-sweden-via-twitter.html?_r=1">mistakes</a> that come with it. Talk about a daring digital media play.</p>
<p>After a few gaff's which included misspelling Finnish and speak of some very private activities it's becoming clear that Sweden is going all in with this one. They're putting themselves out there and that's great. I wish more countries and brands would do that.</p>
<p>Nice one Sweden and agency <a href="http://www.volontaire.se/en/">Volontaire</a>.</p>
</div>
	
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        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Fri, 11 May 2012 19:32:00 -0700</pubDate>
      <title>Facebook app that blackmails you to be more productive</title>
      <link>http://www.experienceengineer.com/facebook-app-that-blackmails-you-to-be-more-p</link>
      <guid>http://www.experienceengineer.com/facebook-app-that-blackmails-you-to-be-more-p</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry">
<blockquote>
<div>
<h3>Platform publishes embarrassing photos to blackmail users into being more productive</h3>
<h3></h3>
<p>Aherk! threatens to publish embarrassing photos to users&rsquo; Facebook profiles, in order to encourage them to complete tasks within a deadline.</p>
<img title="Platform publishes embarrassing photos to blackmail users into being more productive" src="http://www.springwise.com/img/uploads/2012/05/aherk2.jpg" height="234" alt="alttext" width="500" />
<div>
<div><a href="http://www.springwise.com/country/brazil/"><img src="http://www.springwise.com/_assets/img/icons/flags/16/brazil.png" height="16" alt="Brazil" width="16" /></a>
<p><a href="http://www.springwise.com/country/brazil/"></a></p>
</div>
<strong>9th May 2012</strong> <span> in <a href="http://www.springwise.com/lifestyle_leisure/" title="View all posts in Lifestyle &amp; Leisure" rel="category tag">Lifestyle &amp; Leisure</a>. </span></div>
</div>
</blockquote>
<div class="posterous_quote_citation">via <a href="http://www.springwise.com/lifestyle_leisure/site-encourages-task-completion-self-blackmail/">springwise.com</a></div>
<p>This app is simple:</p>
<ul>
<li>The user defines a goal&nbsp;</li>
<li>The user uploads a compromising picture&nbsp;</li>
<li>The users friends decides if the user reached the timebound goal - if not, the picture get's posted</li>
</ul>
<p>I'm a big fan of social pressure to achieve goals. My biggest concern here, wouldn't friends indicate that the user did not achieve their goal...even if the user did...just to embarrass their friends. That's what friends do.</p>
<p>What do you think?</p>
</div>
	
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        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Thu, 10 May 2012 08:13:09 -0700</pubDate>
      <title>President vs Congress. An awkward dialogue.</title>
      <link>http://www.experienceengineer.com/president-vs-congress-an-awkward-dialogue</link>
      <guid>http://www.experienceengineer.com/president-vs-congress-an-awkward-dialogue</guid>
      <description>
        <![CDATA[<p>
	<p><div class='p_embed p_image_embed'>
<a href="http://getfile8.posterous.com/getfile/files.posterous.com/temp-2012-05-09/mHqDBxgGtvzdlzjvucFoozvGnxtEianJzelIhCGFzqkvGzzjujoGBdrkHJhe/Pres.jpg.scaled1000.jpg"><img alt="Pres" height="418" src="http://getfile5.posterous.com/getfile/files.posterous.com/temp-2012-05-09/mHqDBxgGtvzdlzjvucFoozvGnxtEianJzelIhCGFzqkvGzzjujoGBdrkHJhe/Pres.jpg.scaled500.jpg" width="500" /></a>
</div>
I'm a big fan of President Obama and his team communicating directly with the American people. It breathes true democracy, transparancy and getting everyone (that wants to be) involved. But more and more the white house is sending out emails asking the people to put pressure on Congress.&nbsp;</p>
<p>I get that that needs to be done to get things moving along. But isn't that a sign of a broken system. It seems to be a lot of effort for a president to lobby the American people to go back to congress and lobby them to get decisions pushed through. That sentence alone&nbsp;</p>
<p>I'm not American and have a complete outside perspective. What do you Americans think?</p>
	
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        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Thu, 26 Apr 2012 16:19:56 -0700</pubDate>
      <title>The Customer Journey (The Decision Ellipse) aka The New Funnel</title>
      <link>http://www.experienceengineer.com/the-customer-journey-the-decision-ellipse-aka</link>
      <guid>http://www.experienceengineer.com/the-customer-journey-the-decision-ellipse-aka</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry">
      <a href="http://www.flickr.com/photos/briansolis/5909243790/sizes/l/"><img class="posterous_download_image" src="http://farm7.staticflickr.com/6018/5909243790_8bd4d61802.jpg" border="0" height="353" width="500" /></a><div class="posterous_quote_citation">via <a href="http://www.flickr.com/photos/briansolis/5909243790/sizes/l/">flickr.com</a></div>
    <p>An oldie but a goodie. Thanks to Brian Solis.</p></div>
	
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        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Thu, 26 Apr 2012 16:19:00 -0700</pubDate>
      <title>The Customer Journey (The Decision Ellipse) aka The New Funnel</title>
      <link>http://www.experienceengineer.com/the-customer-journey-the-decision-ellipse-aka-24710</link>
      <guid>http://www.experienceengineer.com/the-customer-journey-the-decision-ellipse-aka-24710</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><a href="http://www.flickr.com/photos/briansolis/5909243790/sizes/l/"><img class="posterous_download_image" src="http://farm7.staticflickr.com/6018/5909243790_8bd4d61802.jpg" border="0" height="353" width="500" /></a>
<div class="posterous_quote_citation">via <a href="http://www.flickr.com/photos/briansolis/5909243790/sizes/l/">flickr.com</a></div>
<p>An oldie but a goodie. Thanks to <a href="http://www.briansolis.com/" title="Brian Solis">Brian Solis.</a></p>
</div>
	
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        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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    <item>
      <pubDate>Sun, 15 Apr 2012 21:00:00 -0700</pubDate>
      <title>Paul Bennett on Customer Experience [video]</title>
      <link>http://www.experienceengineer.com/paul-bennett-on-customer-experience-video</link>
      <guid>http://www.experienceengineer.com/paul-bennett-on-customer-experience-video</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><embed src="http://video.ted.com/assets/player/swf/EmbedPlayer.swf" type="application/x-shockwave-flash" wmode="transparent" height="374" flashvars="vu=http://video.ted.com/talk/stream/2005G/Blank/PaulBennett_2005G-320k.mp4&amp;su=http://images.ted.com/images/ted/tedindex/embed-posters/PaulBennett-2005G.embed_thumbnail.jpg&amp;vw=384&amp;vh=288&amp;ap=0&amp;ti=43&amp;lang=&amp;introDuration=15330&amp;adDuration=4000&amp;postAdDuration=830&amp;adKeys=talk=paul_bennett_finds_design_in_the_details;year=2005;theme=inspired_by_nature;theme=design_like_you_give_a_damn;theme=tales_of_invention;theme=a_greener_future;theme=the_creative_spark;theme=not_business_as_usual;event=TEDGlobal+2005;tag=arts;tag=business;tag=design;tag=industrial+design;tag=product+design;&amp;preAdTag=tconf.ted/embed;tile=1;sz=512x288;" width="398"></embed>
<div class="posterous_quote_citation">via <a href="http://startupdigest.com/paul-bennett/">startupdigest.com</a></div>
<p>A great little chat by <a href="https://twitter.com/#!/pbennett101">Paul Bennet</a> on customer experience.</p>
</div>
	
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        <posterous:firstName>Erik</posterous:firstName>
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        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Thu, 12 Apr 2012 02:01:26 -0700</pubDate>
      <title>Consumer Trust In Traditional Media Ads Fall, While Confidence In Mobile, Social And Online Rise (Via @nielsen)</title>
      <link>http://www.experienceengineer.com/consumer-trust-in-traditional-media-ads-fall</link>
      <guid>http://www.experienceengineer.com/consumer-trust-in-traditional-media-ads-fall</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry">
      <div class='p_embed p_image_embed'>
<a href="http://getfile0.posterous.com/getfile/files.posterous.com/experienceengineer/AGJcJwoIbrhxHduneHrzpFsuCBaCDzytdmdnkxhadvmGmtgGkwhdDdsrwjaG/media_httpmarketingla_ldeHr.png.scaled1000.png"><img alt="Media_httpmarketingla_ldehr" height="426" src="http://getfile9.posterous.com/getfile/files.posterous.com/experienceengineer/AGJcJwoIbrhxHduneHrzpFsuCBaCDzytdmdnkxhadvmGmtgGkwhdDdsrwjaG/media_httpmarketingla_ldeHr.png.scaled500.png" width="500" /></a>
</div>
<div class="posterous_quote_citation">via <a href="http://marketingland.com/nielsen-consumer-trust-in-traditional-media-ads-fall-while-confidence-in-mobile-social-and-online-rise-9712">marketingland.com</a></div>
    <p>People don't trust mobile display/text ads. Is this because we're not creating good ones? 
</p><p>A TV ad is far away, it's content pushing, it's mass, I can forgive an ad made for the masses.
</p><p>My mobile is an extension of me. It's personal. If you talk to me through a mobile ad then talk to ME, not to the masses. 
</p><p>Are you using personal mobile add space to talk to everyone? Time to rethink that proposition.</p></div>
	
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        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Tue, 10 Apr 2012 20:40:00 -0700</pubDate>
      <title>Forrester’s Facebook Impact Model Quantifies The Impact Of A Facebook Fan</title>
      <link>http://www.experienceengineer.com/forresters-facebook-impact-model-quantifies-t</link>
      <guid>http://www.experienceengineer.com/forresters-facebook-impact-model-quantifies-t</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry">
<blockquote class="posterous_long_quote">
<p><img src="http://blogs.forrester.com/f/b/users/GSVERDLOV/best_buy_facebook.png" height="332" alt="" style="height: 332px;" width="400" /></p>
</blockquote>
<div class="posterous_quote_citation">via <a href="http://blogs.forrester.com/gina_sverdlov/12-04-09-we_proudly_present_the_facebook_factor_forresters_facebook_impact_model_quantifies_the_impact_of_a_f?cm_mmc=RSS-_-MS-_-1710-_-blog_2757">blogs.forrester.com</a></div>
<p>Without going through methodology and doing some fact checking. Some impressive numbers here.&nbsp;</p>
<p>At <a href="http://www.anticsstudios.com" title="Antics" target="_self">Antics</a> we often say it's not about the likes of the followers, it's about the engagment with your crowd and what your fans do after that like or follow. We frown at brands that are just looking to pump up their likes and followers.</p>
<p>But in the end, even if there is no clear goal or strategy yet. It's ok to listen. It's ok to start getting more social media fans. It's ok to just start getting involved.</p>
<p>That's the beauty with digital and social media, it's not meant as a one off hit. It's a marathon of activities and communication. So go ahead and start, at whatever pace you would like.</p>
<p>Has your company waited too long?</p>
</div>
	
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        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Tue, 14 Feb 2012 02:56:00 -0800</pubDate>
      <title>Just Ahead: Cars That Tweet</title>
      <link>http://www.experienceengineer.com/just-ahead-cars-that-tweet</link>
      <guid>http://www.experienceengineer.com/just-ahead-cars-that-tweet</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><div class='p_embed p_image_embed'>
<a href="http://getfile3.posterous.com/getfile/files.posterous.com/experienceengineer/dtIBskpBrvuzuCycFrdckuEdnzqnddayvyEctgkxwmkhpjJzuHJrHHrDrbnj/media_httpsiwsjnetpub_wjHse.jpg.scaled1000.jpg"><img alt="Media_httpsiwsjnetpub_wjhse" height="334" src="http://getfile2.posterous.com/getfile/files.posterous.com/experienceengineer/dtIBskpBrvuzuCycFrdckuEdnzqnddayvyEctgkxwmkhpjJzuHJrHHrDrbnj/media_httpsiwsjnetpub_wjHse.jpg.scaled500.jpg" width="500" /></a>
</div>

<div class="posterous_quote_citation">via <a href="http://online.wsj.com/article/SB10001424052970203824904577213041944082370.html?mod=dist_smartbrief">online.wsj.com</a></div>
<blockquote class="posterous_medium_quote">
<p>"It isn't possible to stop it," said Michael Sprague, marketing director at Kia Motors Corp.'s North American division. "Consumers are going to continue to drive with phones and all we can do as a manufacturer is to provide what the consumers are asking for and make it as safe as possible."</p>
<p>"It is absolutely a selling point," Mr. Reyes said. "People are already distracted by their phones in their car, but we can make it safer for them to do what they are already doing."</p>
</blockquote>
<p>Car manufacturers are catching up quickly integrating technology into their products. I like it. I also like that industry is pushing government standards to make sure people get what they want in a safe way.</p>
<p>Do you let government restrict you, or do you find ways to push the boundaries?</p>
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        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Sat, 04 Feb 2012 01:45:05 -0800</pubDate>
      <title>AOL's focus on ad serving starts rewarding</title>
      <link>http://www.experienceengineer.com/aols-focus-on-ad-serving-starts-rewarding</link>
      <guid>http://www.experienceengineer.com/aols-focus-on-ad-serving-starts-rewarding</guid>
      <description>
        <![CDATA[<p>
	<p><div class='p_embed p_image_embed'>
<a href="http://getfile9.posterous.com/getfile/files.posterous.com/temp-2012-02-03/xmErJFfxzGwpfAyeopDoFCepfEBEeJuDdjvobbItrmxgboapoqFJqforfAnC/Aol_Revenue.png.scaled1000.png"><img alt="Aol_revenue" height="345" src="http://getfile3.posterous.com/getfile/files.posterous.com/temp-2012-02-03/xmErJFfxzGwpfAyeopDoFCepfEBEeJuDdjvobbItrmxgboapoqFJqforfAnC/Aol_Revenue.png.scaled500.png" width="500" /></a>
</div>
</p>
<p>In June of 2011 I wrote how&nbsp;<a href="http://www.experienceengineer.com/aol-welcome-back-why-its-actually-doing-a-pre">AOL was re-aligning itself and becoming more focussed</a>. It's proven business model of ad serving and collecting media outlets that bolstered that model was to set a base of ad serving growth.</p>
<p>And it has.&nbsp;</p>
<p>As <a href="http://venturebeat.com/2012/02/01/aol-stems-the-bleeding-reports-advertising-revenue-gains-for-q4/">VentureBeat reports</a>:&nbsp;</p>
<p>&nbsp;</p>
<p>Fourth quarter 2011 highlights:</p>
<ul>
<li>AOL grew global advertising revenue by 10 percent &mdash; its third consecutive quarter of year-over-year growth.</li>
<li>Total revenue decline was its lowest rate of revenue decline in 5 years.</li>
<li>15 percent growth in global display revenue &mdash; AOL&rsquo;s fourth consecutive quarter of year-over-year growth.</li>
<li>AOL reported the lowest rate of search and contextual revenue decline in approximately 3 years, due in large part to growth in search revenue on AOL.com.</li>
<li>Dial up subscription revenue declined 18 percent (lowest rate of decline in five years), with a monthly average churn of 2.2 percent year-over-year.</li>
<li>AOL&rsquo;s Adjusted OIBDA expensess, excluding Traffic Acquisition Costs (TAC) and an $8.5 million legal settlement were $360.4 million, down from $391.3 million and $368.0 million in Q2 and Q3 2011, respectively.</li>
<li>AOL&rsquo;s operating income and Adjusted OIBDA grew $46.2 million and $37.4 million sequentially. Both declined year-over-year due to lower total revenue, strategic investments and an $8.5 million legal settlement. Net income declines year-over-year also reflect the gain on sale of AOL&rsquo;s investment in Brightcove in Q4 2010.</li>
</ul>
<p>Nice job staying focussed AOL.</p>
<p>&nbsp;</p>
	
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        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Tue, 24 Jan 2012 19:20:00 -0800</pubDate>
      <title>Happy year of the Dragon! - CNY 2012</title>
      <link>http://www.experienceengineer.com/happy-year-of-the-dragon-cny-2012</link>
      <guid>http://www.experienceengineer.com/happy-year-of-the-dragon-cny-2012</guid>
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        <![CDATA[<p>
	<p>To all my Chinese New Years celebrating friends, have a great year of the Dragon!</p>
<p><div class='p_embed p_image_embed'>
<a href="http://getfile1.posterous.com/getfile/files.posterous.com/temp-2012-01-24/mlhBGfhxafFIdFqcFInGDBCFHpepwJIrnzBrffilhkycGwmDyrbamAadDyqv/CNY_2012_Antics.jpg.scaled1000.jpg"><img alt="Cny_2012_antics" height="707" src="http://getfile9.posterous.com/getfile/files.posterous.com/temp-2012-01-24/mlhBGfhxafFIdFqcFInGDBCFHpepwJIrnzBrffilhkycGwmDyrbamAadDyqv/CNY_2012_Antics.jpg.scaled500.jpg" width="500" /></a>
</div>
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        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Sat, 24 Dec 2011 02:59:57 -0800</pubDate>
      <title>Social Media Brings Nike 'Closer Than Ever'</title>
      <link>http://www.experienceengineer.com/social-media-brings-nike-closer-than-ever</link>
      <guid>http://www.experienceengineer.com/social-media-brings-nike-closer-than-ever</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><div class='p_embed p_image_embed'>
<img alt="Media_httpmediamediap_nlwlc" height="179" src="http://getfile4.posterous.com/getfile/files.posterous.com/experienceengineer/mBhDGifekaqhzakBwbgqsDtxEfkGswwzqtfnzweiApmghfJBJJwCibtowFqF/media_httpmediamediap_nlwlc.jpg.scaled500.jpg" width="250" />
</div>

<div class="posterous_quote_citation">via <a href="http://www.mediapost.com/publications/article/164663/">mediapost.com</a></div>
<blockquote>
<p>Calling the results &ldquo;remarkable,&rdquo; Nike Inc. says its fiscal second-quarter revenues climbed 18% to $5.7 billion, from $4.8 billion in the same period last year. Net income rose 3% to $469 million, compared with $457 million in the year-ago period. Sales in North America were particularly strong, up 21%, with double-digit gains in stores and online on Thanksgiving weekend.</p>
<p>The results beat investor expectations, and Nike executives say the strong performance is a result of steady gains in both its basketball and running divisions, as well as its continued digital transformation. <strong>&ldquo;We&rsquo;re using digital to change everything about the product creation process,&rdquo; Mark Parker, president/CEO, says in a conference call that was also webcast. Not only has that sped up its manufacturing, beginning with design and moving into factories, it&rsquo;s also been a game-changer in its marketing approach.</strong></p>
<p>&ldquo;Social media is helping us unite and expand,&rdquo; he says. &ldquo;We have never been closer to our consumers, as they connect more with each other, their heroes and their favorite teams.&rdquo;</p>
</blockquote>
<p>Great to see digital at the center of product creation.&nbsp;</p>
<p>For all the talk of Social Media being hard to measure Nike is able to come up with some very clear figures. If you're having difficulty measuring the middle but see the end result, do the results still count?</p>
<p>Have a great Christmas everyone!</p>
<p>&nbsp;</p>
</div>
	
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        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Wed, 21 Dec 2011 16:38:16 -0800</pubDate>
      <title>Does investing in Social Media create business value? (via Ogilvy)</title>
      <link>http://www.experienceengineer.com/ogilvy-chatthreads-social-media-sales-impact</link>
      <guid>http://www.experienceengineer.com/ogilvy-chatthreads-social-media-sales-impact</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><iframe scrolling="no" marginheight="0" marginwidth="0" src="http://www.slideshare.net/slideshow/embed_code/9738677" frameborder="0" height="417" width="500"></iframe>
<div class="posterous_quote_citation">via <a href="http://www.slideshare.net/360digitalinfluence/ogilvy-chatthreads-social-media-sales-impact-study-2011">slideshare.net</a></div>
<p>Ogilvy just released a study on the business value of Social Media. In the wake of the <a href="http://www.wired.com/epicenter/2011/12/immune-to-viral-marketing/?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed%3A+wired%2Findex+%28Wired%3A+Index+3+%28Top+Stories+2%29%29">Harvard</a><a href="http://techcrunch.com/2011/12/20/harvard-study-social-networks-do-little-to-influence-taste-and-interests/"> study </a>concluding that taste does not rub on on your friends through social media this seemed to be an appropriate topic to bring up.</p>
<p>The Harvard study is useless to most businesses. What does it matter if my taste is different from my friends. What matters is that I spend more on your brand because the shared taste with my friend and their confirmation of the awesomeness of your brand makes me want to buy it. <em>(read that really quick, it is an awesome run on sentence)</em></p>
<p>Kapow!</p>
<p>So what do the Ogilvy brains share:</p>
<ol>
<li><strong>Social media exposure is directly linked with increases in sales</strong>. Integrated social  media (social content + one or more other channels) exposure is linked with significant increases in spend and consumption&mdash;for example, social media + PR exposure was associated with a 17% spend increase compared to the prior week without these.&nbsp;</li>
<li><strong>Integration matters</strong>. Exposure to social content was most consistently effective when it was combined with exposure to other types of media channels.&nbsp;</li>
<li><strong>Social media is a top driver of impact.</strong> Out of the 20 channels analyzed, social media was No. 1 or No. 2 in magnitude of impact on spend and consumption.&nbsp;</li>
<li><strong>Social media exposure is directly linked with changes in brand perception</strong>. Social media by itself is particularly effective at rapidly impacting brand perception&mdash;exposure to social media generated the largest impact on brand perception over a  short (one week) period of time.&nbsp;</li>
<li><strong>Brand exposure in social media is low</strong>. Weekly social media exposure to brand mentions was relatively low (24% of panel) vs. television branded exposure (69% of panel),  even in this selected high social media consumption group of consumers.</li>
</ol>
<p>Seems to me it's an effective way of getting closer to consumers...regardless of taste.</p>
</div>
	
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        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Wed, 21 Dec 2011 02:21:26 -0800</pubDate>
      <title>Digital race to the bottom</title>
      <link>http://www.experienceengineer.com/digital-race-to-the-bottom</link>
      <guid>http://www.experienceengineer.com/digital-race-to-the-bottom</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><div class='p_embed p_image_embed'>
<img alt="" src="http://www.psfk.com/wp-content/uploads/2011/12/savvy.jpg" />
</div>

<div class="posterous_quote_citation">via <a href="http://www.psfk.com/2011/12/retailers-support-app-that-saves-shoppers-money-by-tracking-prices-and-sales.html">psfk.com</a></div>
<p>And we need to change that.</p>
<p><a href="http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/8904653/Groupon-demand-almost-finishes-cupcake-maker.html">Groupon</a>, <a href="http://nymag.com/fashion/10/spring/63807/">Gilt Group</a>, <a href="http://www.savvy.com/">Savvy</a>, etc. All companies that are looking to deliver the best prices for the consumer. Not only the best prices but sometimes unachievable prices.</p>
<p>The digital age brought in the age of cost reduction and lean. That's great. But it's time to think of the other side more. Let's really start looking at how digital can increase the value of goods.</p>
<p><a href="http://www.layar.com/">Layar</a>, <a href="http://www.ruck.us/">Ruck.us</a>, <a href="http://craftcoffee.com/">CraftCoffee</a>. etc.</p>
<p>Besides making the world cheaper, can we also make it more awesome?</p>
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        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Fri, 16 Dec 2011 02:13:00 -0800</pubDate>
      <title>Measuring your influence as a media outlet</title>
      <link>http://www.experienceengineer.com/measuring-your-influence-as-a-media-outlet</link>
      <guid>http://www.experienceengineer.com/measuring-your-influence-as-a-media-outlet</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><div class='p_embed p_image_embed'>
<a href="http://getfile0.posterous.com/getfile/files.posterous.com/experienceengineer/cDzHxtEssljolIwohEBkizJAmBnsjvtqsolDJdlzDcdwAJeamntGIujlssfd/media_httpwwwadweekco_Fzndg.jpg.scaled1000.jpg"><img alt="Media_httpwwwadweekco_fzndg" height="337" src="http://getfile7.posterous.com/getfile/files.posterous.com/experienceengineer/cDzHxtEssljolIwohEBkizJAmBnsjvtqsolDJdlzDcdwAJeamntGIujlssfd/media_httpwwwadweekco_Fzndg.jpg.scaled500.jpg" width="500" /></a>
</div>

<div class="posterous_quote_citation">via <a href="http://www.adweek.com/news/advertising-branding/million-little-klouts-137032">adweek.com</a></div>
<p>As everyone is becoming a media outlet it is only natural to want to measure influence. Adweek just published a nice little overview of the influence measurement services out there.</p>
<p>There is lot's of talk about how <a href="http://www.google.com/search?q=klout+is+stupid">Klout is stupid</a>. And yes there is a long way to go. But the simple dashboard style influence analytics's tool is here to stay.</p>
<p>Do you use one of these tools? What are you thoughts?</p>
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        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Wed, 14 Dec 2011 19:53:00 -0800</pubDate>
      <title>How the customer experience got us featured on Springwise and PSFK</title>
      <link>http://www.experienceengineer.com/how-the-customer-experience-got-us-featured-o</link>
      <guid>http://www.experienceengineer.com/how-the-customer-experience-got-us-featured-o</guid>
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        <![CDATA[<p>
	<div style="">
<p>Customers are not loyal to a name/label/logo. They are loyal to what that brand stands for. And sometimes multiple brands stand for a similar sentiment. At <a href="http://www.anticsstudios.com">Antics </a>we launched a campaign with <a href="http://cortadito.sg">Cortadito.sg</a>&nbsp;bringing together eight authentic and passionate coffee makers that focussed on the craftmanship behind their coffee.</p>
<p><div class='p_embed p_image_embed'>
<a href="http://getfile7.posterous.com/getfile/files.posterous.com/temp-2011-12-14/ilkdsdnbvJgDuEElesqjAftsnkdhvhEhIjvGjHiHqfdgcnBtgpAJumeuDGid/photo_7_Small.jpg.scaled1000.jpg"><img alt="Photo_7_small" height="373" src="http://getfile0.posterous.com/getfile/files.posterous.com/temp-2011-12-14/ilkdsdnbvJgDuEElesqjAftsnkdhvhEhIjvGjHiHqfdgcnBtgpAJumeuDGid/photo_7_Small.jpg.scaled500.jpg" width="500" /></a>
</div>
</p>
<p>A fun project for us and a great project for the customer. The eight cafe's have different styles and manner of execution but they all put their customer first. &nbsp;It is great working with them.&nbsp;</p>
<p>For more information do check out <a href="http://www.facebook.com/bedisloyal">Be Disloyal on Facebook</a>.</p>
<p>&nbsp;</p>
<p>~~~~~~~~~~~~~~~~~~~~~~~</p>
<p><a href="https://www.facebook.com/bedisloyal">Be Disloyal</a>&nbsp;has great fans. Amazing and vocal fans that are incredibly supportive. It is thanks to these fans that we get picked up in the media.&nbsp;</p>
<p><a href="http://your.anticsstudios.com/wp-content/uploads/2011/12/Springwise.png"><img class="aligncenter size-full wp-image-833" title="Springwise" src="http://your.anticsstudios.com/wp-content/uploads/2011/12/Springwise.png" height="75" alt="" style="border-color: initial; display: block; margin-left: auto; margin-right: auto;" width="320" /></a></p>
<p>After many&nbsp;<a href="http://your.anticsstudios.com/2011/09/29/antics-in-marketing-interactive-and-sunday-times/">online&nbsp;</a>and&nbsp;<a href="http://your.anticsstudios.com/2011/11/30/antics-in-marketing-magazine-singapore/">offline&nbsp;</a>mentions in the media we have just been featured on&nbsp;<a href="http://www.springwise.com/retail/in-singapore-loyalty-card-rewards-coffee-fans-disloyal/">springwise</a>. Not only have we been featured but within one day of posting it is the most popular post of the week! It even beats the second post by more than twice as many shares.</p>
<p><a href="http://www.springwise.com/">Springwise&nbsp;</a>is a great place for a fresh dose of entrepreneurial ideas. We definitely suggest that you check it out and sign up for their&nbsp;<a href="http://www.springwise.com/newsletter/">newsletter</a>.</p>
<p>We are very proud and very thankful to all the supporters and fans of Be Disloyal with whom this would have never happened. Thanks again!</p>
<p>
</p><p><span style="font-style: italic;">16 December 2011 - Update:</span></p>
<p>And now also featured on&nbsp;<a href="http://www.psfk.com/2011/12/springwise-singapore-loyalty-cards-reward-coffee-fans-for-being-disloyal.html">PSFK</a>!</p>
<p><a href="http://your.anticsstudios.com/wp-content/uploads/2011/12/PSFK.png"><img class="aligncenter size-full wp-image-837" title="PSFK" src="http://your.anticsstudios.com/wp-content/uploads/2011/12/PSFK.png" height="96" alt="" style="border-color: initial; display: block; margin-left: auto; margin-right: auto;" width="280" /></a></p>

<p>~~~~~~~~~~~~~~~~~~~~~~~</p>
<p />
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<p>&nbsp;</p>
	
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      </description>
      <posterous:author>
        <posterous:userImage>http://files.posterous.com/user_profile_pics/331867/AQErik.jpg</posterous:userImage>
        <posterous:profileUrl>http://posterous.com/users/3sJ0AuH6ddQZ</posterous:profileUrl>
        <posterous:firstName>Erik</posterous:firstName>
        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Wed, 14 Dec 2011 01:30:19 -0800</pubDate>
      <title>Twitter responsible for empty ATM's</title>
      <link>http://www.experienceengineer.com/twitter-responsible-for-empty-atms</link>
      <guid>http://www.experienceengineer.com/twitter-responsible-for-empty-atms</guid>
      <description>
        <![CDATA[<p>
	<div class="posterous_bookmarklet_entry"><div class='p_embed p_image_embed'>
<img alt="Media_httpfarm4static_iqbdx" height="375" src="http://getfile4.posterous.com/getfile/files.posterous.com/experienceengineer/zbjHcABjktorlcvciDHpFAgbCkpJshBnAdAjbkAucizGzrAwpazqJqjFbalJ/media_httpfarm4static_iqbdx.jpg.scaled500.jpg" width="500" />
</div>

<div class="posterous_quote_citation">via <a href="http://www.flickr.com/photos/franciscodaum/2989584372/">flickr.com</a></div>
<p>If our markets are based on trust. How can the financial industry keep people in check? We have seen the power of ubiquitous uncontrolled communication through the Arab Spring. What will stop people from doing the same for the financial industry, from organizing against "the man".</p>
<p>Only time will tell. But if this instance of a <a href="http://www.thestreet.com/story/11342347/1/twitters-first-bank-run.html#">twitter rumour instigating a run on ATM's</a> predicts anything, it shows that the consumer is back in the drivers seat. People are getting back into the drivers seat.</p>
<p>What is your company doing to be on the people's side?</p>
</div>
	
</p>

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        <posterous:lastName>Posthuma</posterous:lastName>
        <posterous:nickName>erikposthuma</posterous:nickName>
        <posterous:displayName>Erik Posthuma</posterous:displayName>
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      <pubDate>Tue, 13 Dec 2011 20:13:00 -0800</pubDate>
      <title>Marketing is not in line with Social Business</title>
      <link>http://www.experienceengineer.com/marketing-is-not-in-line-with-social-business</link>
      <guid>http://www.experienceengineer.com/marketing-is-not-in-line-with-social-business</guid>
      <description>
        <![CDATA[<p>
	<p>I subscibe to a newsletter called <a href="http://smartblogs.com/socialmedia/ ">SmartBrief on Social Media</a>. It's a great collection of what's going on in social media packaged and sent on a daily basis. And that's where I saw this headline:</p>
<p><div class='p_embed p_image_embed'>
<a href="http://getfile9.posterous.com/getfile/files.posterous.com/temp-2011-12-13/denfIgJwuFacltffducyouGedmrAaxAuqanHxAcChHuwwIwnniCiCoeAiCBk/SM_SB_Marketing.png.scaled1000.png"><img alt="Sm_sb_marketing" height="223" src="http://getfile6.posterous.com/getfile/files.posterous.com/temp-2011-12-13/denfIgJwuFacltffducyouGedmrAaxAuqanHxAcChHuwwIwnniCiCoeAiCBk/SM_SB_Marketing.png.scaled500.png" width="500" /></a>
</div>
<strong>"Social media still isn't well-aligned with marketing goals, survey finds" </strong><a href="http://www.mediapost.com/publications/article/164017/marketers-struggle-with-social-media.html">(article here)</a></p>
<p>I'd like to take this a notch up. Social Media might not be aligned with marketing goals, but even worse. Marketing is not <a href="http://www.experienceengineer.com/tag/allignment">alligned </a>with Social Business practise.&nbsp;</p>
<p>Let's start putting Social Business back to the core of where marketing stems from. Instead of asking: <em>"How can marketing highlight/communicate the best qualities of our product?"</em> ask:</p>
<ul>
<li>"How can marketing make out product better?"</li>
<li>"How can marketing give the customer a better experience?"</li>
</ul>
<p>In the spirit of alligning Social Media, Marketing, Social Business, and Customer Experience. What questions do you ask yourself?</p>
	
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        <posterous:nickName>erikposthuma</posterous:nickName>
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