http://www.knoa.com/main/knoa-company-presscoverage.jsp The latest news about Knoa Software en-us Copyright 2010 Knoa Software Tue, 6 Apr 2010 11:35:00 EDT The first vendor-neutral community news portal dedicated to end-user experience, performance management and support. http://www.knoa.com/main/06-21-10_End-User_Epicenter_Release.jsp 21 Jun, 2010 Knoa Experience and Performance Manager (EPM) and Global End-User Monitor (GEM) now available through Dell S&P Sales Organization http://www.knoa.com/main/06-14-10_Dell.jsp 14 Jun, 2010 Experience Performance Manager 5.5 Recognized for Helping Clients Improve Performance within the Contact Center http://www.knoa.com/main/04-12-10-CRM.jsp 12 Apr, 2010 Knoa announces new capabilities for companies planning CRM upgrades, launching full monitoring capabilities for SAP CRM 7.0 and SAP CRM 2007. In addition, Knoa will include a new end-user upgrade planning service with deployment of its Experience and Performance Manager (EPM), allowing companies to benchmark application performance and quality before upgrading, profile utilization patterns, and shorten the hyper-care period after a go-live date. http://www.knoa.com/main/docs/3_17_10_CBR.pdf 22 Mar, 2010 Application performance management (APM) isn't just about making sure applications stay up and running. The focus has shifted to end users, since their opinion and perception of software performance is what matters. In this interview with a Knoa executive ESJ explores how "end-user experience" is transforming APM, especially in the face of the disruptive technologies of "cloud computing" and virtualization. http://www.knoa.com/main/docs/01_05_10_Enterprise_Systems_Q&A.PDF 5 Jan, 2010 A leading analyst firm reports only 16 percent of workloads are running in virtualized environments today. In this guest blog post, a Knoa executive discusses the barriers to virtualizing business critical applications and offers some best practice advice to accelerate virtualization of ERP and CRM applications. http://www.knoa.com/main/docs/12_18_09_VMblog.pdf 19 Dec, 2009 During this interview with ebizQ managing editor, Jessica Ann Mola, a Knoa executive explains how end-user monitoring solutions can help enterprises accelerate transition of corporate software applications into the cloud, offers some real-world examples of the ROI generated by shifting performance management to focus on end-user monitoring and offers three predictions in the end-user monitoring and management space (one of which has already come true!) http://www.ebizq.net/blogs/guest_session/2009/11/focusing-on-end-user-monitoring-for-success-a-discussion-with-lori-wizdo.php 24 Nov, 2009 "Innovation is not particularly relevant unless it delivers competitive advantage. Information Management was looking for solutions that leveraged innovative technology resulting in high impact and value creation," said Jim Ericson, editorial director, Information Management. "We selected Knoa in the category of Performance Management..." http://www.forbes.com/feeds/businesswire/2009/11/18/businesswire131724525.html 18 Nov, 2009 Knoa's VCEM monitors and manages real end-user experience for enterprise applications that are running in virtualized environments, delivered via SaaS or provisioned via cloud computing. http://www.networkworld.com/slideshows/2009/111609-products-of-the-week.html#slide6 16 Nov, 2009 More news about Knoa VCEM can be seen in Enterprise Systems Journal, Cloud Computing Journal, Computer Business Review, CTO Edge, Information Management, Manufacturing Business Technology, and the Virtualization Practice http://www.knoa.com/main/knoa-company-presscoverage.jsp 3rd-20th Nov, 2009 Knoa GEM monitors all desktop and web-based applications running on users' desktops and collects specific metrics on utilization, user behavior, application health, and system performance. http://www.networkworld.com/slideshows/2009/082409-products-of-the-week.html#slide6 24 Aug, 2009 Whether in a recession or not, companies are being tasked to make sure they are squeezing every bit of productivity out of the technology investments already made. Looking to meet this timeless market need, Knoa Software unveils Global End-User Monitor (GEM), providing out-of-the-box monitoring of all end-user experience and interaction for desktop and Web-based applications available for employee use. http://www.knoa.com/main/docs/8 12 09 DestinationCRM.pdf 12 Aug, 2009 Its latest release, Knoa EPM 5.5 introduces advanced end-user analytics, comprehensive alerting, and enhanced correlation and analysis capabilities. These features "enable customers to quickly turn the Knoa end-user and application performance metrics into proactive remediation initiatives to both improve performance and reduce costs," says the firm. We caught up with Lori Wizdo, vice president of Marketing at Knoa Software, to find what's new with the firm, the marketplace, and what to expect from it down the road in the way of innovations. http://www.knoa.com/main/docs/7.15.09TMCnetQA.pdf Jul, 2009 Knoa Software has turned the pain of the typical enterprise user interface into a business opportunity. Knoa's products monitor how enterprise software user interfaces are used, providing the equivalent of a clickstream analysis of a Web site. By looking at the difference between the most productive employees and the least productive, it is possible to find work-arounds for the weaknesses in the user interface. Once the problem is understood, the user interface or underlying processes can be improved. http://www.forbes.com/2009/07/13/software-oracle-salesforce-technology-cio-network-software.html 14 Jul, 2009 By taking the guesswork out of managing the agent/customer interaction, and indentifying problems from the agent perspective, end-user monitoring software gives contact center managers precise metrics on how effectively agents execute when using call center technologies. End-user experience and performance metrics effectively illuminate the last remaining black hole in the contact center, identifying system issues and pinpointing opportunities to improve the performance of servicing agents on an ongoing basis. http://www.knoa.com/main/docs/5.6.09 Destination CRM.doc.pdf May, 2009