D4 Dialer :- Predictive Dialer with all features - Call +91-9558816181

solutionempire@gmail.com (Solution Empire) — Fri, 04 Dec 2009 11:10:51 PST

MAJOR D4DIALER FEATURES:

    * Inbound, Outbound and Blended call handling
    * Outbound agent-controlled, broadcast and predictive dialing
    * Full USA FTC-compliance capability
    * Web-based agent and administrative interfaces
    * Ability to have agents operate remotely
    * Integrated call recording
    * Three-Way calling within the agent application
    * Scheduled Callbacks: Agent-Only and Anyone
    * Scalable to hundreds of seats
    * Ability to use standard Telco lines and VOIP trunks
    * Open-Source AGPLv2 licensed, with no software licensing cost

Full Features List:

    * Ability for an agent to call clients in succession from a database through a web-client
    * Ability to display a script for the agent to read with fields like name, address, etc. filled-in
    * Ability to set a campaign to auto-dial and send live calls to available agents
    * Ability to dial predictively in a campaign with an adaptive dialing algorithm
    * Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
    * Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
    * Ability to open a custom web page with user data from the call, per campaign
    * Ability to autodial campaigns to start with a simple IVR then direct to agent
    * Ability to broadcast dial to customers with a pre-recorded message
    * Ability to park the customer with custom music per campaign
    * Ability to send a dropped call to a voicemail box per campaign if no agent is available
    * Ability to set outbound CallerID per campaign
    * Ability to take inbound calls grabbing CallerID
    * Ability to function as an ACD for inbound and fronter/closer verification calls
    * Ability to have an agent take both inbound and outbound calls in one session(blended)
    * Ability to start and stop recording an agent's calls at any time
    * Ability to automatically record all calls
    * Ability to manually or automatically call upto two other customer numbers for the same lead
    * Automtically dial unlimited numbers per customer until you get an answer
    * Ability to schedule a callback with a customer as either any-agent or agent-specific
    * Ability in Manual dial mode to preview leads before dialing
    * Ability for agents to be logged in remotely anywhere with just a phone and a web browser
    * Faster hangup and dispositioning of calls with one key press (HotKeys)
    * Definable Agent Wrapup-time per campaign
    * Ability to add custom call dispositions per campaign
    * Ability to use custom database queries in campaign dialing
    * Recycling of specified status calls at a specified interval without resetting a list
    * Dialing with custom TimeZone restrictions including per state and per day-of-the-week
    * Dialing with Answering Machine Detection, also playing a message for AM calls
    * Multiple campaigns and lead-lists are possible
    * Option of a drop timer with safe-harbor message for FTC compliance
    * Variable drop call percentage when dialing predictively for FTC compliance
    * Internal DNC list can optionally be activated per campaign
    * All calls are logged and statuses of calls are logged as well as agent time breakdowns
    * Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
    * Agent phone login balancing and failover across multiple D4DIALER servers
    * Several real-time and summary reports available
    * Real-time campaign display screens
    * 3rd party conferencing(with DTMF macros and number presets)
    * 3rd party blind call transfer
    * 3rd party conferencing with agent drop-off
    * Custom Music-On-Hold and agent alert sound for inbound calls
    * Estimated hold time, place in line, overflow queues and several other inbound-only features
    * Skills-based ranking and call routing per inbound group(queues) and campaign
    * Queue Prioritization per campaign and inbound group
    * Single agent call queueing
    * Ability to set user levels and permissions for certain features and campaigns
    * Ability for managers to listen-in on agent conversations
    * Ability for managers to enter conversations with agents and customers
    * Ability for agents to select a Pause Code when they are not active
    * Ability for agents to control volume levels and mute themselves
    * Agent shift enforcemant by day and time, defined per user group
    * Full QueueMetrics-compatible call logging, inbound and outbound
    * Several Vtier integration features: user-sync, account-sync, data interconnection
    * Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
    * Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
    * Lead import web-based API
    * Web-based data export utilities
    * Separate Time-clock application to track user work time
    * Web-based administration
    * DID, phone and carrier trunk provisioning through the web interface

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D4 Dialer :- Predictive Dialer with all features - Call +91-9558816181