Imran Sarwar

I am Senior Business Analyst & Salesforce Solution Architect (AI & Salesforce Technologies) at Ennovative

As a seasoned Senior Salesforce Consultant, Business Analyst, and Solution Architect at Ennovative, I bring over a decade of expertise in the IT industry, specializing in Salesforce technology and delivering innovative solutions for complex business challenges. My experience extends beyond CRM to encompass deep knowledge in Systems Analysis, Business Analysis, and Solution Architecture, particularly within the Government and Public Sector space.

Business Analysis Expertise:

With a proven track record in Business Analysis, I have successfully led multiple projects, translating complex business requirements into actionable solutions. I have conducted extensive stakeholder workshops, facilitated requirements gathering sessions, and developed comprehensive documentation, including user stories, process flow diagrams, and system design documents. My ability to bridge the gap between technical teams and business stakeholders has enabled the successful implementation of CRM solutions that align with organizational objectives and deliver tangible results.

Solution Architecture & Systems Analysis:

As a Solution Architect, I have designed and implemented end-to-end Salesforce solutions, ensuring seamless integration with existing systems and optimizing business processes. My Systems Analysis skills have allowed me to conduct in-depth evaluations of existing workflows, identify inefficiencies, and recommend tailored solutions that enhance productivity and operational efficiency. I have extensive experience working with Salesforce Public Sector Solutions, integrating with systems like Techone, Authority CRM, and leveraging middleware platforms like Boomi to ensure data accuracy and seamless communication.

Key Skills and Achievements:

• Government & Public Sector CRM Implementations: Successfully led the planning, execution, and deployment of over 9 Full Cycle Local Government Projects, implementing Salesforce solutions that transformed case management, service delivery, and community engagement.
• Business Process Optimization: Expert in process mapping, business process analysis, and workflow optimization, using tools like elements.cloud and Smartsheets to identify and address inefficiencies, resulting in streamlined operations and enhanced data accuracy.
• Comprehensive Project Management: Proficient in Agile Scrum methodologies, I have managed projects from inception to completion, coordinating cross-functional teams, facilitating sprint planning, and conducting UAT sessions to ensure projects are delivered on time and within budget.
• Integration & Data Migration: Demonstrated ability to integrate Salesforce with third-party systems, ensuring seamless data migration and synchronization across platforms. Skilled in handling complex integrations using Salesforce APIs, RESTful services, and middleware tools like Boomi and Informatica.
• Training & Change Management: Developed training materials and conducted hands-on training sessions, ensuring smooth transitions from legacy systems to Salesforce, resulting in high adoption rates and user satisfaction.

Technical Proficiency:

My technical skills span a broad range of areas, including Salesforce Administration, Feasibility Analysis, Requirements Analysis, Solution Design, System Testing, and Data Migration using both custom and standard Salesforce functionalities. I am also experienced in integrating Tableau, PowerBI, and Einstein Analytics with Salesforce for enhanced data visualization and reporting.

I am committed to delivering solutions that not only meet but exceed client expectations, using my expertise as a Business Analyst, Solution Architect, and Salesforce Consultant to drive efficiency, productivity, and success in every project I undertake.