It is true. An idea is just firing neurons and words if it is not executed. If you are truly committed to your idea, then you have a responsibility to bring that idea into the world. You need to take the action steps necessary to get from an idea to a change in the world. Branding is about what your customers can experience, and they can experience something if it is just an idea in your head.

Seth Godin in his book Linchpin talks about trashing early in a project. By thrashing, he means identifying and working through problems; the behavior that our nature is to do at the end of the implementation process. We want to  identify problems at the end of the process because we don’t want to hit the execute button. Pressing the execute button opens us up to risk. But risk mitigation isn’t our job when we are in the implementation stage of a project. That should have happened long ago.

There are a lot of industries where you can be falsely lead to believe that you are planner. The design industry and the marketing / branding industry is definitely one of those. Even if you are in a strategic role, you may believe that your job is to plan. Your job is to deliver a plan. If you think about planning as an activity rather than a means to an end, you tend to talk and talk and brainstorm to know end. Think about the deliverable.

I call it the execute button because it is really a button for many people. For most people it is the “Send” button on an email with that proposal you have been working for a month on. It may be the export button for the final draft of the new campaign presentation. It could be the button that put a radical new build of your software product. It could be the “Publish” button on your blog, as it is for me right now. The things that have that execute button are the things that grow your brand.

There are forces inside you that keep you from pressing that button. They are inside all of us. But you have to perservere and move forward. Hit the execute button.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

In industrial design we talked alot about the democratization of design in the last decade. Good product design was a luxury of the rich. In the past, you only had an easy to use, beautiful CD player if you could pay for a Bang and Olufsen. Now you can go to Best Buy and get a Sony Plasystation 3 that can be the jewel of your living room, and be the best CD player you could ever want and do hundreds of other tasks. You can go to Target (if you are in the USA, soon to be in Canada) and get a Michael Graves tea pot that used to be a working sculpture only people in a higher tax bracket could afford. Target has been a great leader in the democratization of design, as well as IKEA. Unfortunately the quality has not followed the beauty and ease of use in these consumer products.

A similar movement is happening with marketing. There are avenues in which small companies can get their brand’s message out that have never been there before. Facebook gives any business the ability to do hyper targeted advertising based on demographics, psychographics and declared interest. That level of targeting was only available to very wealthy companies in verticals with high customer lifetime value. Google has made billions through giving people the ability to target their ads to people with declared interest at the moment of interest.

But even those services can eventually be crowed out by brands with the biggest pockets. What can’t be crowded out is social media’s natural effect of amplifying word of mouth. Yelp and other social review sites are the greatest example of this. I personally have found small business restaurants with great food and service using Yelp. A particular barbecue restaurant in Etobicoke comes to mind. This was one that was a 4 star recommendation on Yelp about 10 kms from where we were. The food was delicious and they over serviced us. We talked to the couple that owned and ran the place and they said that most of the traffic that they were getting was from Yelp and other restaurant review sites. Here is a mom and pop shop competing with deep pocketed chain restaurants and getting mind share and customers. Kelsey’s could throw 10s of millions of dollars into an advertising campaign that wont change that their food and service is spotty. And a mom and pop BBQ shop can take way business by concentrating on product and service.

This is what marketing was all about: connecting great products with people in need. We got sidetracked with mass media giving the rich a large megaphone. But now we have given millions a voice, and together they have a voice loud enough to drown out that mass media megaphone. But this means that if your product is sub par, your not going to get any traction.

The cream will rise to the top, just as well intended all along.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

I was wrong. It was a country western themed bar and restaurant. Nothing wrong with that, but I was excited about and expecting something else. The surprise factor tarnished my first experience, and the first experience is the most critical time in the relationship between a customer and a brand.

People (generally) don’t like surprises. There are good surprises, but people are generally used to dealing with negative surprises particularly from companies. When they are surprised, they assume it is negative and need to be convinced otherwise. McDonalds has built an empire on people being able to buy the same okay tasting hamburger anywhere in the world. United Airlines boarding, flight and deplaning is a scripted, predictable, choreographed play. Denny’s you can expect to get the same greasy breakfast 24 hours a day. People don’t get their cars serviced purely based on the fear of surprised.

People are also weary of bait and switch tactics. No matter what the bank offers at first, you wonder how long it will last. Sure the cable company is giving you 3 months of free service, but how bad is the service? The phone company wants to give you that shiny new phone, but how long of a contract do they lock you in for? When someone is surprised, they look for the hook.

Make sure your branding isn’t going to imply something that your product or service is set to deliver.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.

How do you get a customer to come and use your product and service again and again? You get to know them. You talk to them, you look at them, you ask them questions. You try to get to the bottom of what makes them who they are what they need you to do for them. Once you know their needs, you need to be selfless. You need to put your needs above your own. You need to over service them and then ad a cherry on top of that. Seth Godin in Linchpin “Art [or service] is a personal gift that changes the recipient.” You need to not only give them the product or service they require, but you need to make them feel better themselves. You take a load off their shoulders, make them laugh or make them think in a new way.

All of this seems like love to me.

This is how you build your brand, one loving interaction after another. You might be thinking that this a long, hard and tiring road and there is no way you or your employees could keep that up. But the interesting thing is that once you get to this point, it becomes a self sustaining cycle. The energy you or your brand mates will get when you see a customer completely fulfilled will give your energy to service the next client. And the energy from that client will feed the service of the next. And the next. And the next.

This isn’t the first time we have used a dating metaphor for user experience. Here is an article on how packaging is the first date of user experience.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.

Well this one is cross industry. The logo for Heys luggage has the same old coat of arms design as Porsche.

Porsche has the broader brand awareness, so Heys is the one that benefits by all the brand associations that come with having a logo similar to Porsche. Heys has pre existing associations like performance, high engineering, luxury and quality even before they run their first add. This is an amazing advantage, because Porsche had to spend hundreds of millions of dollars in advertising to earn those brand associations, and back it up with 60 years of quality products.

This isn’t necessarily a bad thing. If you are building a brand, you need to capitalize on these associations so that you are getting a head start at building your brand to have those qualities with your customer. You don’t want to directly copy a logo, but to model your logo, graphics or architecture on that of other brands you want to be associated like in encouraged. But those associations are only stepping stones; if someone buys a Heys piece of luggage and doesn’t find the Porsche quality and performance, than they will quickly drop those associations they had. They will also feel duped or taken, and you will never recover them as a customer from that. Thankfully Heys makes very good bags.

Unfortunately you take the good with the bad. Hey’s has the Lion crest very similar to the Peugeot one. Now Peugeot has a porr reputation for quality, and if Heys was in Europe they may see that brand association as well.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.

The closer you get to the front, the more power you have over the brand.

Krulak refers to General Charles Krulak, a general who theorized that with the new era of cell phone cameras and online social networks, the field soldiers would have more impact on how the military is perceived than anyone. This is an important insight in a war where part of the mission is winning over hearts and minds. One soldier who act biligerantly towards a local can permenantly damage a brand.

The same is true with your business. Someone who woke up on the wrong side of the bed can have far reaching impacts in your brand. That could be a You Tube video highlighting your poor cleanliness. Someone could upload a photo to Facebook of one of your servers yelling at another customer. Someone could tweet about how one of your customer service representatives giggled when they described their problem. We h

But this problem is also an opportunity. With great front line people servicing customers, you brand can be enjoyed by customers and can grow and spread. Someone can share on Facebook a great experience with a phone centre agent that tirelessly worked to solve their problem. Someone can send a picture of the beautiful meal they were just served. Someone can write a 5 star review on Yelp based on the friendly staff of your bakery.

How to get there is to hire the right people and get them excited about your brand and about doing their very best they can for their customers. We are going to be doing a set of posts on Internal Branding, but if you are looking for guidance on this Zappos is the model.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.

… there is no recipe for a viral video!

The most powerful medium of this time in marketing is also the most elusive. It’s the viral video. If we knew the recipe, than advertisers would be leveraging them so much that they would loose power and ability to spread. Much like mass media advertising, there is only a certain amount of space for viral videos. In stead of air time, it is mind share. The public has a very set appetite for viral videos, and when blasted with too many, they tend not to pass it along.

One company that gets it is Old Spice. Old Spice has hit the holy grail in that they have had so many successful virl videos that hundreds of thousands of young men looking at their You Tube channel to see what they come up with next. They are the fifth most subscribed sponsor channel of all time. Their videos have an unfair advantage towards going viral because of the 300,000 or so views a video gets just being on the Old Spice channel.

Another thing they have been able to do that eludes most viral videos is stay on message and on target. Their ads speak directly to the product and in a way their target market of young men respond too. Most company sponsored viral videos have nothing to do with the company or even the brand, except a 5 second logo flash at the end of the video. All of Old Spice’s videos talk about the product, and they don’t even comically over exaggerate the features of the product. They just associate it with fictional gods of manliness. They don’t say that if you use Old Spice, that you will instantly become a pillar of manliness. In fact they say that you will just smell like one? That association plays to the product attributes and the aspirations of their target market.

That leads to the most important part of a viral video: speaking to something visceral at the core of a segment of people. If it doesn’t hit someone in the gut in 30 seconds, than they wont pass it along. A common misconception is that a viral video has to speak to everyone; quite the opposite. It needs to speak to some people deeply. With Old Spice, that deep sentiment is the need for young men to feel manly and desirable. With Nike’s “Write the Future” video, it was the cultural diversity and cultural pride of the World Cup. With the Tom Tom’s Darth Vader recording studio video, it was about seeing someone who is known to be serious in a comedic way. Wit Hi Tecs “Walk on Water” video, it was making something you knew was impossible seem possible.

A more simple thing to learn from Old Spice is that you need to take alot of swings of the bat to hit a home run. They produce alot of videos. For every video that Old Spice has that goes to 3 – 6 million views, there are 2 that are at about 1 million views or less. When you strike gold, you aren’t going to know exactly how and why or if that is even repeatable. But the why doesn’t matter, the video going viral does. You just need to experiment.

Another repeatable thing Old Spice uses is brevity. Thirty seconds or one minute and that’s it. The principle reason Old Spice does this is to fit into the time slots of video services intro / outro slots. Most viral videos are around 2 minutes 30 seconds, but being brief gives you a higher percentage of being passed along. If people feel like they are committing their friends to watching a long video, it had better be captivating. A short video is just a snack.

Something also it keep in mind is directing your cinematography so that the video can be understood when viewed small. We are getting the opportunity to have HD video now, but that doesn’t mean people are watching it in HD. They are watching it from their Facebook news feeds, or huddled around a 19″ monitor in a cubical. Make things large, graphically simple and only have one area of focus on screen at a time.

Consider using an audio logo like Old Spice, but we already have a post on that.

While creating a viral video may seem like a black art, it is doable. If you don’t think that you can make something that can get to 5,000,000 views than just remember that if it reaches a few thousand people who are your direct target market, than it was valuable. Happy experimenting.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.

This was confirmed once again with a study from the Journal of Consumer Research (see this article for more details). In the study, participants were asked to walk a mall with the bright pink shopping bag of Victoria Secret. The control group was given a plain pink bag of a similar style. People with the Victoria Secret bag reported to feel more feminine, glamorous, and good-looking. In another study, people reported feeling more intelligent and like leaders when they used a pen with MIT engraving.

This verifies what we already knew. What was a new discovery is that the personality adoption effect was greatest people who believe that their personality cannot be changed through their own self improvement efforts. People who believe that they have some control over their personality traits do not report personality changes from brands.

People who feel their personality flexible would not see the need to use brands to augment their personality. These people wouldn’t see the value in fashion; they would feel that their attire would not have an effect on how they are perceived. They believe that if they want to change how they are perceived, they will work to change their personalities.

It is a strange paradox: people who feel their personality is more fixed actually more flexible. But people with brands augmenting their personality probably feel like they are being perceived as having the brands personality traits, not as if their personalities actually have changed. People who feel their personality is fixed would be more exercised at using brands to change their personality or the perception of their personality at least.

You may think this is tricking people who feel bad about their personal into buying products to feel better about themselves. Quite the opposite. The marketing to brand something with certain personality trait is adding value to the product itself. Helping people express themselves or feel better is an admirable goal.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.

Microsoft unveiled their new Xbox design this week at E3 (Electronic Entertainment Expo), the gaming convention. The new hardware is packed with a 250 GB drive, and Wifi (a long time coming.) But what I want to focus on is what is on the outside. The old design was done by the industrial design / branding firm Astro Studios; a firm I am a fan of and take inspiration from. I don’t know if they deigned this case as well. Let’s analyze the industrial design:

- This is clearly is under the same line of thinking as the Alienware hardware. Nothing wrong with that, particularly because Astro also did the design for Alienware. This is a strong difference from the pervious Xbox which was tidy and refined. The new design is more Mitsubishi Evo if the old design was an Audi.

- Speaking of cars, the case design is like a car in that it has a belt line. A belt line design element on a car is the corner on the side that divides the sheetmetal pointing down from the metal pointed up; because above the belt line is reflecting the blight sky and below is reflecting the dim ground, it creates a high contrast line that can be used graphically on cars. This only works on shiny exteriors particularly using black, which the new Xbox case features. The line angles up to the back, and creates a nice graphic appeal to the otherwise boring side the the case. The fins and shape of the air intake on the right side reference the belt line, creating a dynamic yet tidy appearance.

- The logo debossed on the sides of the case look too small, and out of place. On the right side it references the air intake, but on the left side there is nothing anchoring it to where it is positioned. It as a straight horizontal element looks awkward so close to the angles belt line. I would eliminate the logo altogether, or move it to the bottom or the top to reference horizontal lines.

- The chrome button looks striking against the graphite colour of the case. But the brightness of the button drowns out the signature green-yellow glow around it. Maybe the glow is more prominant when you see the unit in person. I would like to have seen the green glow in more places, as it is the basis of the Xbox branding. It would have been nice to see the logo on the front of the case lit up.

- The choice to switch from a light gray ro a grapite black is an interesting. They have had a black case before with the Xbox Elite, which was also a funny choice. With the original design, I credited Astro for have a very strong link between the branding and the case design. This black distances the branding and the product. It also moves it towards the look of their principle rival, the Playstation 3. This was change probably driven to distinctly distinguish the new model from the old one for marketing purposes.

- The awkward hump on the top of the old case is eliminated… hallelujah. Let’s hope the overheating and red ring of death problems are gone as well.

- The unit looks like it can still stand or sit on it’s side again. A nice feature to have. As nice as it would be to have people proudly display this in their living room standing up, I imagine it will be used on it’s side 90% of the time.

- The case overall looks like they have designed some cost out of it, with only 1 finnish, has shallower injection molded parts and eliminated some parts. This is a good example of how a tidy, inexpensive design can look better if you understand your restraints and design a nice visual concept around them.

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By Colin Finkle. Colin Finkle is an award winning industrial designer who works with large multinational brands everyday designing retail displays for FX Displays in Toronto, Canada. He is the principle designer at Firebrand Creative. He also writes for AMD’s FireUser.com blog.

Interact with the Firebrand community – Please Comment or Email.

The views expressed on this weblog are mine alone and do not necessairly reflect the views of my employer, FX Displays.