The road to Hell…</h1> <article> <h1>The road to Hell…</h1> <p>Bob Cooper — Wed, 03 Mar 2010 16:11:54 +0000</p> Since I often refer to the famous quote, “the road to Hell is paved with good intentions” I was intrigued by an article in today’s Wall Street Journal entitled, “When Good Deeds Turn Bad” by Jefffery Zaslow. (Don’t ask my why the WSJ titles it one way in the paper edition and then titles it [...] </article> <article> <h1>Marketing Coordinator Position</h1> <p>Bob Cooper — Wed, 03 Mar 2010 13:36:40 +0000</p> We have a client who is looking to hire a Marketing Coordinator. This is an entry level position, ideal with for a recent graduate with a marketing degree or someone who has a few years experience in marketing. The company is based in a very cool space in Chester, PA on the waterfront and is [...] </article> <article> <h1>Sell your privacy for a service discount?</h1> <p>Bob Cooper — Fri, 15 Jan 2010 14:04:46 +0000</p> In our service design practice, we triangulate the trends of business, technology and society to predict for our clients where things might be in one, three or five years. (Okay, five years is a very long time.) So we’re always gratified when those predictions come true and here’s one we’ve been talking about for years: [...] </article> <article> <h1>“Quirky” is both company name and business model</h1> <p>Bob Cooper — Thu, 14 Jan 2010 12:22:48 +0000</p> On my recent trip to the Consumer Electronics Show in Las Vegas, my eye caught the logo of company exhibiting in a small booth. There were about four people there, with stacks of small boxes all around the booth. How could I not stop and ask what a company called “Quirky” did? Turns out, they have [...] </article> <article> <h1>Failsafe service design or corporate meddling?</h1> <p>Bob Cooper — Mon, 14 Dec 2009 17:35:44 +0000</p> Should companies protect consumers from themselves? That’s the question raised in the recent case of the teenager in California who, once added to his Dad’s Verizon Wireless account, ran up a bill of $22,000 by downloading over 1.4 gigabytes of data on his cell phone. Dad did not have a data plan, so…. as the [...] </article> <article> <h1>Our Twitter highlights from last week</h1> <p>Bob Cooper — Mon, 07 Dec 2009 03:59:00 +0000</p> H-P’s saw a 48% jump in operating profit to $1.4 billion for its services businesses after buying EDS last year… </article> <article> <h1>Companies going vertical after two decades of horizontal…</h1> <p>Bob Cooper — Tue, 01 Dec 2009 21:22:42 +0000</p> The Wall Street Journal pointed out an interesting trend this week, in which many of the best known names in corporate America are reversing a long-standing trend and now going vertical with their business models. Using the recent acquisition of Sun Computers by Oracle Software, CEO Larry Ellison plans to transform Oracle into a maker [...] </article> <article> <h1>Our Twitter highlights from last week</h1> <p>Bob Cooper — Mon, 30 Nov 2009 03:59:00 +0000</p> Good blog on why Apple is the new Nordstrom’s of customer service at retail… http://is.gd/526Sz </article> <article> <h1>Our Twitter highlights from last week</h1> <p>Bob Cooper — Mon, 23 Nov 2009 03:59:00 +0000</p> Forrester study shows people unlikely to pay for web content if forced to… http://bit.ly/3rLQvn #servicedesign Great article: “Google Redefines Disruption: The ‘Less Than Free’ Business Model” - http://is.gd/4YKTP #servicedesign Wow - TVs account for 10% of a home’s electrical usage, according to California regulators - http://is.gd/4YdnW - New biz opps? Internet traffic growing at 46% [...] </article> <article> <h1>Our Twitter highlights from last week</h1> <p>Bob Cooper — Mon, 16 Nov 2009 03:59:00 +0000</p> Google offering free Wi-Fi at 47 U.S. airports this holiday season… #servicedesign Just posted a new blog post entitled, “Happy Birthday? Wow!” on our blog…. http://is.gd/4SSQX #servicedesign #SvD Great idea - website for finding, buying and giving “experiences” - http://bit.ly/2pYSdS - #SvD #ServiceDesign #servicedesign - Agree with you - let’s use #SvD as THE hashtag for [...] </article> </main></body></html>