• Base Integrates With Smart Guestbook Weckey

    base-weckey-header

    Base now integrates with Weckey, the smart guestbook that helps businesses automate the visitor management and sign-in process. With Weckey, visitors sign-in when they arrive at the business using an iPad. The guest’s sign-in information will not only be stored in the business’ Visitor History section in Weckey, but the guest will be entered as a contact in Base. Once the guest has been entered as a contact, the time and date of visit, the reason for visit and person the visit was with will be added into the notes for that particular contact in Base. Existing Base contacts will be updated with the visit information. This integration helps capture interactions that were previously unidentifiable and will add a whole new dimension to your relationship management.

    Learn more about Weckey and automated your visitor sign-in process here, then connect your Base account and capture all your interactions with visitors.

    weckey-integrations


  • Track email opens and clicks with Base

    link tracking in base

    Today we’re excited to announce that you can now track opens and clicks for email sent from Base. After an email is sent, you will not only be able to see if the email was opened/clicked but also how many times these actions occurred. From the Base Communication Center, you can also review all sent email in one place, so you can see who’s viewed your message and who’s avoiding you.

    sent-email-base

    Next time you’re sending sales email, be sure to send it from Base and take advantage of templates and the new open/click tracking. If you’re getting stuck on subject lines for your cold emails, or want to try something new for your next campaign, check out this helpful Quora post for ideas. Happy Selling!

     


  • Feature Update: Email Anyone From Base

    email anyone from baseIt is now possible to send email to anyone from Base. Previously, you were only able to send email to those who were already a Lead or Contact. Perhaps you want to CC a colleague who isn’t on Base? No problem, you can now include them on the email sent from Base while you get the benefits of read notifications and templates. Give it a try today and let us know what you think. Also, check back soon for more exciting email updates.

     

     


  • Lead Tracking: 6 Ways Sales Teams Track Leads More Effectively

    Lead trackingLead tracking is a vital component of every sales organization. Without a proven lead tracking strategy, it can be near impossible to understand the status of each lead, forecast overall sales and calculate the ROI of each campaign.

    But tracking leads effectively can be intimidating, right? It’s not just about wrapping your arms around the sheer volume of deals your team is working on – you have to coach them along the way and make sure they’re following the process outlined by your business. And doing all of this can take hours (or days, or weeks) more than you have time for. (more…)


  • Uncover Insights With New Filtering Options For Reports

    reports-filters

    We’ve added new filtering updates to Base Reports so you can now slice and dice your data in more ways than ever before. The new updates include:

    Multi-select: You can now multi select fields so you can view several values from a given field.
    Dimmed Fields: Irrelevant fields are now dimmed. No more clicking on a filter to realize it has no effect on the data.
    Ownership Filter: We’re introducing a new Ownership filter that is available for all reports so you can filter by User, Team or Group.
    Deal Source: The Funnel Report now includes a Deal Source filter so you can see how your sales funnel changes based on the source of the Deal.
    Goal Filtering: The Sales Goals Report can now be filtered by Team, Group or Owner so you can get a closer look at who’s hitting their goals.

    We hope you find these new filters useful. Head over to the Base reports and give them a try today. Happy Selling!


  • Share customer conversations with your team – new email visibility options

    Every day, sales teams track more and more conversations with Mailman. Email templates with merge tags and read notifications give sales teams a significant edge on the competition. However, these conversations are only visible to the sales person who sends or receives the email – not to the entire team. For larger teams, this is a huge problem. To help solve this, we’re introducing powerful new email visibility options so you can automatically share conversations with your team. Previously, this could only be accomplished by manually converting each email to a note, not a fun experience.

    Email Visibility

    The all new Mailman visibility options allow you to share conversations with anyone else on your team who can also see that Lead, Contact or Deal. These share options can be found at the top of the activity feed. From any Lead, Contact or Deal, just select which conversations should be shared with the rest of the team. These new email sharing options are just a few of many Mailman experiences to make you a more productive sales person. Subscribe to the Base blog to stay updated on all the new features as they are released.


  • Base Adds Profile Images For Users

    base-profile-images

    We’re adding more faces to Base. You can now add an image to your Base user profile. These user images will appear for collaborators on Deal cards and on the Rep Performance Dashboard. Upload a profile image for your account in the Base Settings now.

    Look for profile images to be used more and more in Base. Where do you want to see profile images added? Let us know in the comments below.


  • The Future of Sales Technology

    The Future of Sales Technology

    Do me a small favor. Google image search “sales software” for me. Seriously, head to Google Images and type in “sales software.” If you just shivered you’re not alone.

    The past is a scary place and those outdated legacy CRM databases have not adapted to the advanced needs of the modern day sales teams.  Yet before we look ahead, it’s important to understand the advancements in the sales world. Below are 4 ways we’ve seen the transformation of the sales industry:

    Static » Real-Time

    No longer is it okay to wait for a sales report. No longer is it okay to export sales data and then import it into an excel sheet. And no longer is it ok to wait until you’re in the office to follow up on that lead. It’s 2014. If I can get a pop-up notification on my phone that tells me if I leave now, it will only take 20 minutes to drive home, I should be able to get a pop-up notification that one of my deals has closed.

    PC » Cross-Device & Mobility

    Salespeople have been early adopters of tablets, smartphones, and even laptops. They’ve embraced technology so quickly that they usually purchase their own devices just to get ahead. A salesperson now will use up to 3 different devices to stay in touch with their prospect.

    Database » Productivity

    A CRM organizes your data. That’s it. Technology advancements have made it possible for an additional sales productivity layer, that goes a step further to help sales teams work in a more data-driven productive manner and focus on closing more deals. What tools will help you close more deals?

    Archaic User Interface » Consumer Grade User Interface

    There used to be this line between using consumer software and business software. When you’re in the office it’s business software, when it’s out of the office it’s consumer software. However, that line is becoming much thinner. Consider Twitter or even Uber. Thus, sales teams are finally starting to see better experiences with their business software.

    As our CEO has stated “If you’re using outdated technology that cannot adapt to the advanced needs of modern day sales teams, your competition will crush you.”

    If these advancements interest you, you’ll want to register for our webinar this week, The Future of Sales Technology. While being hosted by Base, we’re welcoming Clara Shih CEO of Hearsay Social, Gerhard Gschwandtner, CEO of Selling Power and Geoffrey James, Contributing Editor of Inc in a panel discussion. The focus will be on the discussion of sales technology. We’ve saved 200 seats thus far but look forward for you to join us this Friday the 26th.

    i-want-to-join-button


  • Base Introduces the Product Catalog to help sales teams build accurate Deal Values

    Base products
    Today we’re introducing Base Products to help sales teams generate accurate Deal values from their computer or mobile device. Every sales leader wants accurate reporting and forecasting; that all starts with accurate Deal values.

    The new Base products gives you a catalog that stores all of the products you sell, each with a unique listing. The product listing stores a description, ID #, price, maximum price markups/discounts that can be offered, as well as the unit cost. Once you have all the products in your catalog, products can be added to an individual Deal and the total from these products can be used to accurately set the price of the Deal. You can start building a product catalog by heading over to Settings and selecting Products.

    product catalog

    Base Products is included on the Enterprise edition of Base and is available now. Head over to the Base settings and start building your catalog now.


  • New Insights Dashboard To Help Sales Leaders Monitor Rep Performance

    Rep Performance Dashboard

    Today we’re introducing a new insights dashboard for sales leaders so they can quickly monitor a rep’s sales performance. The new Rep Performance Dashboard is a report centered around an individual sales rep and compares their performance to others, or their entire team. Traditionally, a sales leader would have to navigate through multiple reports, hand picking bits of information from each report to get the full picture of a rep’s performance. The Rep Performance Dashboard is here to end that struggle and change the way you measure performance on your sales team.

    The brand new dashboard can be found under the Advanced Sales Insights in the Base Reports and is included on the Professional and Enterprise editions. The Rep Performance Dashboard will answer questions like:

      • What are the main reasons this rep is losing Deals? How does that compare with the rest of the team?
      • What is the average Deal value for this rep? What’s the team average Deal value?
      • Is this rep hitting their sales goals?
      • How many Deals has this rep closed during a given period?
      • What is the total sales for this rep?
      • Much, much more…

    Check out the Advanced Sales Insights in Base now to try out the new Rep Performance Dashboard. The new dashboard will be the one report you need to run your sales one-on-one meetings.