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  Solving a sneaky UIKit crash caused by UINavigationItem ownership conflicts
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  Photo by Jon Butterworth on UnsplashRecently in our flagship iOS app Setmore, we faced a stubborn crash, one we […]

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  Building a Single Codebase for Phone & Tablet UI in Android
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  Phone Fullscreen, Tablet Dialog: One Fragment to Rule Them AllProblem StatementIn Android development, supporting both […]

The post Full Creative Blog appeared first on FULL Creative.

Nithya has been a part of FULL Creative since 2016. She started out as a testing intern, became a Jr. Testing Engineer and today, she is a Sr. QA Automation Engineer. Surprisingly, Nithya is not a student of computer science. She has her degree in electronics and her first job upon graduation was a customer support role. She switched between a couple of customer service jobs before realising that she found no satisfaction doing them. That was when she made the bold choice to shift her career to the IT sector. And she never turned back.

Nithya’s choice to pave her way in Testing was slightly influenced by her dislike for coding. Ironically, one month into the internship, she fell in love with codes. When she did a short course on testing and joined FULL, she came with just manual testing knowledge. But she had the unrelenting drive to learn automation and do all that was needed to excel. This is when she fell in love with AdaptiveU, our learning platform. AdaptiveU is her go to place to learn about anything; be it a new programming language or the latest changes in the tech scene, one can always find a course or a video about it. Her willingness to learn anything and everything plays a huge part in her success.

Six months into the job, she was tasked to work with a team of developers to write automation testing using JavaScript. Although it was a daunting task, when she started researching it, she realised that automation testing with JavaScript was very easy and saved a lot of time. After this was completed, she started working with the integration team on CI/CD pipelines. She loves her work. When asked what brings her the satisfaction of having accomplished something at the end of the day, she points us towards all the bugs and issues that she has fixed. “There is no such thing as an unsolvable problem. It just needs more time and dedication” says Nithya.

Aside from her technical expertise, she is a talented artist. On festive occasions, you can find her artwork brightening up our lovely office space. Like all of us, she really misses the celebrations and intellectual conversations during break time. But she also goes on to say that she loves work from home as it has given her the opportunity to spend time with her daughter. It has helped her establish a healthy balance between her personal and professional life.

We wrapped up the call with one last question about the values that define FULL Creative for her: Learning, flat-structure and the freedom to experiment. She speaks about how everyone from her team leader to the director of the company have been supportive and encouraging in bringing in new technologies. “This was the perfect platform for me. And for those who are joining the company, this is the best platform to learn. Even if you just spend a month here, that knowledge will help you a lot.”

If Nithya’s story has inspired you to learn more or switch your careers, stay tuned for more stories about our change makers!

The post People of FULL – Nithya Vadivel appeared first on FULL Creative.

The concept of “leave work at the door” hasn’t been possible for almost a year and a half now. We have brought our jobs into our homes. With that, are we still able to draw a line between our work and personal life? Even if it may be a blurry, not so linear line. If you have managed to maintain the precious work-life balance, congratulations. It’s no easy feat.

On the other hand, if you feel you need to work on this, here are some tried-and-tested suggestions to help. Of course, there is no one perfect solution that fits all. We encourage you to assess your situation and experiment until you find your balance.

1. Time Boundaries

Temporal boundaries or time boundaries are a key factor in ensuring that your workday doesn’t infinitely grow and spill into your personal time. The regular 9-to-5 workday is much harder to abide by in 2021. When we work from home, we don’t have the same tunnel vision as within an office setting.

We may have family members that need our care and attention. Or some might find it hard to focus for eight solid hours because we are surrounded by our bed, couch or the ever distracting TV. In this situation, it is advisable to find particular hours that are conducive to you. Discuss your choice of hours with your team. We may be working remotely, but we are not disconnected and it is vital to be considerate of our colleagues’ needs.

The study by Owl Labs also revealed that 74% of the participants agree that core hours are important. You can assign a set number of hours for meetings and time at the keyboard, and tailor your own schedule for the rest of your work hours.

Once you have identified a comfortable schedule, stick to it. When you are habituated to it, your brain automatically adjusts to your office hours. This will boost your productivity as well as save you from burnout.

2. Space Boundaries

Set up a designated office space to work from. This doesn’t necessarily mean a separate room in your home to function as an office. It would be amazing if you have that, but by no means is it essential. There are several ways to set space boundaries between your work and home.

Many people tend to work from their dining table or their couch. In this case, pick one particular spot on your couch or dining table. Set one designated seating area or a corner of your house as the office space. In the long run, your brain starts associating that particular space with work. You should avoid checking your phone, eating, or watching TV from the same spot.

For example, if you sit on the right side of the couch to video call colleagues, move to the other end to check your Instagram. This is based on the associative memory of our brain. We regularise a habit and teach our brain to form a connection between unrelated items.

The success factor behind any boundary is regularity. Boundaries are not set in stone, but if we constantly shift them, it shows that a particular framework is not ideal. And in that case, we should start looking for alternatives.
Not everyone is aware of your boundaries. Be open to discussing your routines as this helps to reinforce them.

3. Prioritize Your Tasks

When we work from home, it is very easy to lose focus. Even easier is falling into the “need to look productive” trap. Some associate productivity with the number of tasks finished, rather than the importance of the tasks. Others might tend to the most immediate tasks, displaying productivity in the short run. However, placing your attention on the important tasks will help you be successful in the long run.

Set your goals or vision at the beginning of every quarter, and prioritize tasks accordingly to achieve your goals. We recommend avoiding multitasking or working on too many projects at once. This will fragment your attention and reduce overall efficiency.

4. Lastly, Be Empathetic

It might sound simple but imagine following this mantra 24/7. For example, what would be your response when awaiting an overdue task? Empathy in this case is taking the time to reach out to the colleague responsible and understand the cause of the delay. It benefits both of you to discuss any setbacks before letting frustration or disappointment get the better of you.

Empathy must be a core value to all human beings. The incessant noise in the background during a call may be irritating. Your work hours might not match up. There are many hurdles to overcome when teams WFH. But we must realise that our teammates are people outside of the office – virtual or otherwise. Colleagues all log on and band together, in spite of challenges they may be faced with in their personal lives. Take time to learn about your team, discuss their obstacles if they are willing to do so, and maybe find a solution together.

It is equally important to extend the same empathy to yourself. Do not be overly critical or set unrealistic expectations. Know when to take a break, when to ask for help, and when to say no. It is okay to take care of yourself.

Work plays a really big role in our life, but work is not life. There is more to us than our task lists. Here’s to peace and balance, for you and your colleagues!

The post 4 Tips For Better Work-Life Balance appeared first on FULL Creative.

All of us have been working from home for more than a year now. We have saved a lot of energy and fuel. But that isn’t enough to put an end to global warming. We should be relentless in our efforts to regreen our pale blue dot. Let us take a look at FULL’s contribution to our local communities in 2021.

Miniature Urban Forests with Thuvakkam

FULL has worked in collaboration with Thuvakkam to plant 10,000 square feet of forest cover at the Tamil Nadu Housing Board in Sholinganallur. A total of 2500 trees were planted. This programme named Chennaiyil Vanam uses the ‘Miyawaki’ method of afforestation. Invented by Akira Miyawaki, a Japanese botanist, this method involves planting a minimum of 20-50 different native plant species in a dense cluster. This creates a multi-layered forest that can sustain itself after 2-3 years.

These forests require minimum intervention and care. For the first two years, the forest is deweeded, mulched and watered on a regular basis. Thuvakkam and its team of volunteers take care of these maintenance activities.

Supporting Farmers with SankalpTaru

FULL has also collaborated with SankalpTaru on their Rural Livelihood Support Plantation Program in Tamil Nadu. Two farmers from the Sirugudi Village in Dindigul district were chosen for this project. A total of 3125 fruit bearing trees of guava and coconut species were planted on the lands of these farmers. These trees are not just a source of greenery, but also an alternate source of income to the farmers. These species are also native to the land and capable of adapting to the changing climatic conditions.

The project doesn’t end with the plantations. SankalpTaru and FULL also provide post-plantation care for two years. We regularly maintain the saplings and teach the farmers how to care for the trees. This includes adequate watering, weeding and mulching. An average lifespan of a fruit bearing tree is 23 years. In these 23 years, the trees will produce 11,982,044 kg oxygen, sequester 6,251,501 kg carbon dioxide, and increase the groundwater levels up to 21 feet in the planted area.

Small Steps Matter Too

What can we do as individuals to make our planet more tolerable? Plant a tree. Or perhaps cut down the amount of plastic you use. It can be something as simple as walking to a nearby grocery store instead of taking your car. And remembering to take your grocery bag with you.

If you want to know more about leading a sustainable lifestyle, here is a video from Saranya Kannan, our Product Manager for AdaptiveU.

We all play a part in saving our planet. Change begins from within, no matter how small. Take your first step towards a better tomorrow!

The post Regreening Lands and Lives Alike appeared first on FULL Creative.

Psst! Want to know the secret to happiness? It’s not a mani-pedi. It’s not a five-course meal at a Michelin-starred restaurant. In fact, it’s free.

After tracking 2,000 people for five years, sociologists discovered the happiest of the bunch were those who volunteered at least 5.8 hours a month. Helping others raises our positivity, benefits our emotional well-being, and tickles the same pleasure center in our brains as taking a bite of our favorite food. We’re hard-wired to be altruistic.

Increasing employee happiness AND making the world a better place? Sign us up! As of January 1st, FULL employees will accrue 1.33 hours of paid time each month to volunteer in their communities.This year, we’ve committed to logging 7,500 hours volunteering as a team.

The Portland, Oregon, team is kicking us off with a day spent planting trees at Nadaka Nature Park in Gresham. For decades, this 10-acre area in was surrounded by an eight-foot chain-link fence topped with barbed wire, inaccessible to the public. It took the determination of one woman, Lee Dayfield, to turn it into a park full of walking paths, play areas, a community garden, and more. The FULL team will spend the morning of February 9th ensuring Lee’s vision is upheld.

In North Carolina, Account Executive Tiff Greene has been hosting coffee meetups with her team to discuss potential volunteer events in their area. “I love being able to be out there helping others and meeting new people,” says Tiff. “I think it’s important, especially when you feel so blessed with what you have. Donating your time is my favorite part of volunteering.” On the wishlist of possible events are the Cape Fear Volunteer Center and the Jacksonville Women’s Shelter.

If you’re feeling inspired, there are plenty of ways to find your own volunteering opportunities in your community. Websites such as VolunteerMatch.org and Idealist.org let you search for volunteer openings by location, cause, and schedule. And local animal shelters, food banks, Habitat for Humanity programs, and libraries are always on the lookout for helping hands.

The post New Year, New Goals, New Ways to Shine appeared first on FULL Creative.

Chris Hadfield spent 166 days in space as the first Canadian to perform a space walk. During his time on the International Space Station, he took 45,000 pictures, most of which he beamed back to NASA.

One day, as he was writing about a picture he had taken of Karachi, Pakistan, it hit him. “I read what I wrote, which was: ‘There are 6 million of us living in Pakistan.’ And I realized that that part of the world had become us for me. Six million of us? When is that no longer ‘them?’ How did that part of the world, which I’ve never even been to, now, suddenly, because of the cumulative effect of where I am, start to feel like us? I think that’s when the world became one place for me.”

Work globally,
give locally.

Browse the news for 10 minutes, and it’s easy to get overwhelmed. We’re faced with political unrest, poverty, climate change, the list goes on. As human beings, we’re in this together. Regardless of borders, race, religion, or wars, we share a planet as fragile and ephemeral as (as Carl Sagan puts it) a mote of dust, suspended on a sunbeam.

Mahatma Gandhi once urged his listeners to be the change they wish to see. We have the power to incite change and a responsibility to make this world a better place. We can be discouraged by the news stories in our feeds, or we can do something.

We want to give our team the opportunities to be that change with our Giving Back Time Initiative. Starting January 1st, FULL employees are empowered to volunteer a half-day per quarter to support causes that matter (4 hours per quarter, or 1.33 hours monthly).

Resolution,
revolution.

January is a time for New Year’s resolutions. Most resolutions tend to focus on self-improvement: hitting the gym, trying meditation, eating better. Our resolution is focused on that pale blue dot.

As a company, we want to log 7,500 volunteering hours in 2019. Seven thousand, five hundred hours of helping our fellow humans, inspiring hope, and promoting positive change. Let’s work together to be the change.

The post A Pale Blue Dot. appeared first on FULL Creative.

Vishal joined FULL as a Design Intern four years ago. His keen eye for attractive, intuitive design landed him the role of Graphic Designer, then Sr. UI/UX Designer. Vishal has had a hand in the design of every product and tool in the FULL family including our Client Web Access, the new AnswerConnect website, our online learning university AdaptiveU, and more. Basically, if you’ve interacted with anything at FULL, you’ve seen his work.

Now, Vishal will be focusing his impressive design skills exclusively on our appointment-scheduling software Setmore as the Creative Lead. Learn more about Vishal, his new role, and what this means for FULL’s future design needs below:

Tell us a little bit about yourself!

Well, I’m a Minimalist; I like things around to be organized. I’m also an animal lover (I would love to be a zoo keeper for a day). I live in Chennai, and I love to travel, listen to music, and try different cuisines.

What got you interested in design in the first place?

It all started when I was in school for Electrical and Electronics Engineering. Seeing different design materials like posters, certificates, and banners made me want to try designing things on my own. It gradually became an interest. I didn’t know much about UI/UX (User Interface/User Experience) until I joined FULL.

That opened different path for me. Design is all about solving problems. It challenges both my left brain and right brain every moment. I love being challenged.

What will your new role as Setmore Creative Lead entail?

My responsibility is to understand the ins and outs of Setmore and handle team requests in a way that meets set standards, whether they’re visual or logical. Aside from design, interacting with customers is going to be a key aspect as well. I need to understand their behavior and make decisions based on those metrics.

Do you look forward to moving from many brands to one brand?

Moving to a single brand will give me more opportunities to explore how a product works in tandem with the different departments involved. I would like to foster a culture where everyone on the team can give ideas and be a part of the design process. I’m happy to be on-boarded with Setmore at this crucial point of time.

What’s your #1 piece of advice for someone wanting to success in a creative role with FULL?

Empathy is key. Learn to keep the ego aside and receive all feedback as constructive criticism.

The post Meet our Newest Setmore Creative Lead! appeared first on FULL Creative.

Approximately three years ago, CEO Natalie Fung approached Operations Manager Rebecca Goodhouse with the goal of bringing structure to weekly check-in meetings. These meetings were previously open only to select stakeholders and managers. The company was opening them up to include all FULL members via our video chat software and increasing their frequency to six times a week. They named these 10-minute meetings “10@Anywhere.”

It was clear someone with strong organizational skills was needed to keep them running smoothly. Rebecca, with almost eight years experience leading and managing one of FULL’s largest teams, was an ideal fit. Read about her experience below:

What impact have the 10@Anywhere meetings had on the company?

When we all worked from an office, we were able to keep up with what all the departments were doing thanks to “water cooler” moments. When we transitioned more to working anywhere, that happened a lot less. We tend to work from our own islands. The 10@Anywhere meetings are a way to have a connection with the rest of the world, the rest of the company. We get to meet new people and start conversations.

How has the experience been for you personally?

It’s been fun to do it and keep that social butterfly aspect going on. It’s been fun getting to know people and learning what they do. When you have to coordinate something that’s company-wide like this, you really get a broad perspective. It involves every position, every department, across the country. In an effort to find monthly hosts, I’ve talked to so many people, and those relationships have continued to develop afterwards.

What can you say to someone who’s anxious about hosting a meeting?

This is really good timing, because I’ve just succeeded in getting the biggest introvert ever to host! If you have a fear of public speaking, I promise you, these meetings are so low-key, and you’ll get such a feeling of accomplishment from them. It’s your first step towards growth.

Every Client Experience Associate remembers how scary it was to take their first call, and then it got easier and easier. It’s just taking that initial step. And a 10@Anywhere meetings is so much more casual and fun than taking a call. If any of our team needs encouragement to do it, they just need to reach out to me, and I will encourage them!

The post Three Years of Connecting Anywhere appeared first on FULL Creative.

We’re happy to announce our newest group of assistant leads! Each of them has proven themselves on the front lines of our business, helping our clients provide amazing customer service to their customers.

Now, as assistant leads, they’ll each help mentor and support a team of virtual receptionists. Keep reading to learn a little bit about them!

Pictured (clockwise from top left): Oreese, Adam, Veronica, Claudia, Mari, Gauthami, and Sophie

What do you think is the most important character trait of a leader?

Mari: Humility—thinking of others before yourself and acknowledging that we don’t have all the answers. This combined with a passion for helping others, continued growth and constant learning, are what I feel, some of the most important character traits.

Sophie: I feel as a leader it is very important to be approachable to your team. Especially in this job i think people need to know they have support any time they need it and feel comfortable coming to you with any issues.

Veronica: Enthusiasm and having a commitment and passion for your team. Enthusiasm will get others excited because they can see and feel your dedication. A positive attitude is contagious.

What are some of the challenges of leading a remote team, and how do you overcome them?

Gauthami: I think one of the most difficult challenges about leading a remote team is to build trust. The best way to overcome this is by having regular meetings and conversations which helps to keep track of their personal development.

Mari: We’re not in the same building, so we can’t just pop into the office to receive clarification or to discuss an issue. Communication has to be deliberate and purposeful. There is a constant building and maintaining of trust and communication while working remotely—it’s a challenge, but something I think our company as a whole is perfecting every day.

How has the ability to work anywhere impacted you?

Oreese: It allows for much more flexibility to enjoy things I could not before, whether it be a small getaway with family or just a simple “me day.”

Sophie: It has been so fantastic for me. I have a 6 year old son and i have been able to work around childcare times. I can schedule myself to work whilst he is still asleep and this leaves time for us to spend together after school. It’s a great work-life balance.

Adam: I really love the idea of being able to work anywhere, I have been able to make time for long distance family without lacking the ability to work full time.

What’s your #1 piece of advice for a team member wanting to move up in the company?

Veronica: Be dedicated. If one is dedicated to the company’s goals and values, ensuring they put 100% effort to achieve those goals and values, one will soon see themselves moving up in the company.

Oreese: Go for it. You never know where you can go, without first attempting it. FULL is a great company and has many, many opportunities for growth.

Claudia: Keep your head up, and never get discouraged! Hard work pays off and you will meet your goal.

What’s your favorite thing about FULL?

Claudia: I get to work along alongside my peers, and get to meet new faces. I love that I do not have to commute to and from work every day. I get to focus more time on my family.

Adam: I really like the “can do” attitude throughout the company, I’ve sat down at lunches seeing ideas being discussed and we are literally on the action plan the next day. The goals to improve the environment and facilitate the technology we have is a great way of moving forward.

Gauthami: I love everything about FULL!

Photo by Tim Marshall on Unsplash

The post Welcome New Assistant Leads! appeared first on FULL Creative.

Over the course of her five years with FULL, Lucy Zarazua has gone from Bilingual Client Experience Associate, to Bilingual Client Experience Associate Lead, to Trainer, and now Training Leader. “Lucy’s been a natural leader since joining the training team,” says Director of People Operations Lorissa Bowersox. “She’s recently taken on a mentor role within the training team without having to be asked. She’s always willing to go the extra distance to ensure her team and trainees are taken care of. Her ability to lead and collaborate with everyone made her the ideal person for this position.

As the new Training Leader, Lucy looks forward to helping her team feel valued, inspired, and empowered. Get to know more about her below!:

What do you love doing during your down-time?

I like to make time for my friends. They keep me sane.

Do you have a favorite TV show, movie, book, or band?

I’m currently in the middle of reading four books, so at the moment, books are my thing. I love too many of them to pick a favorite!

Where would you most love to travel?

I would love to go to Santorini, Greece.

What’s the most important quality to have as a Trainer?

A passion for continuous learning.

What’s your #1 piece of advice for someone just starting with FULL?

When you are petrified, you are also electrified. It doesn’t matter where you start, it does matter where you finish. If you do the right thing with the right wind you can spread your wings and soar! So much about what we learn is about winning, but what stimulates us more is losing. You learn more through the things you fail in. Never count your failure as wasted time. You will grow from it. “Eaglets don’t learn to fly by flying, they learn to fly by falling.” – TD Jakes

The post Meet our Newest Training Lead appeared first on FULL Creative.