The Obstacle is the Way

Our actions may be impeded, but there can be no impeding our intentions or dispositions. Because we can accommodate and adapt. The mind adapts and converts to its own purposes the obstacle to our acting. The impediment to action advances action. What stands in the way becomes the way. -Marcus

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How to Convince Someone, or Not

Have you ever noticed that when you present people with facts that are contrary to their deepest held beliefs they always change their minds? Me neither. So begins a Scientific American article on how to convince someone when facts fail. The author explains that two phenomena, cognitive dissonance and the backfire effect,

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GA 142 | How to Engage People with Jess Orr

This week’s guest is Jess Orr,  a Six Sigma Black Belt at WestRock, a large packaging company. Ron and Jess discussed Jess’s Toyota background and the importance of employee engagement. An MP3 version of this episode is available for download here. In this episode you’ll learn: The quote that inspires Jess

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Lean Practices to Counter Cognitive Biases

The Knowledge@Wharton interview with Michael Lewis, the author of The Undoing Project, was interesting for several reasons. First, it covered cognitive biases, one of my favorite topics. Second, the book is about Amos Tversky and Daniel Kahneman, two of my favorite thinkers. Third, there were some insights that came from this interview

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Facing the Firing Squad

By Steve Kane   I recently had the opportunity to watch a value stream mapping training event in an administrative process.  These types of events are enjoyable for me because I always learn something new.  The lesson learned this time was quite unexpected. The 15 or so people attending the

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GA 141 | Practicing Continuous Improvement in Japan with Zuhara Chavez

This week’s guest is Zuhara Chavez, an Industrial Engineer and PhD student. Zuhara is currently living in Japan, researching mapping tools and other continuous improvement concepts.  Ron and Zuhara discussed her work, what continuous improvement is like in Japan, and more. An MP3 version of this episode is available for download

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Coming Soon: The Toyota Engagement Equation

I’ve always loved hearing stories and insights from the early days of Toyota’s building their lean culture. Tracey and Ernie Richardson were there in 1986 when Toyota started up the first US factory in Georgetown, Kentucky. When Tracey Richardson called about a year ago for advice on writing her story, I was

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GA 140 | How to Use Your Lean Skillset in Different Settings with John Chacon

This week’s guest is John Chacon, Continuous Improvement Advisor at Black & Veatch and a former U.S. Marine. Ron and John discussed John’s lean journey, specifically how he has applied his skills to the different phases of his career thus far. An MP3 version of this episode is available for download here.

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