Genesys Contact/Call Center Software

Europe boasts six of world's top eight Global Innovators in Customer Service as Genesys announces winners in 3rd Annual Customer Innovation Awards

Tue, 27 May 2008 19:02:45 GMT

The world's top global innovators in customer service, as selected by a group of 25 global industry analysts, were announced today at G-Force Berlin by Genesys. The Customer Innovation Awards program is an annual competition, which recognizes outstanding companies for their use of technology to deliver innovative customer service in highly dynamic environments.

Global Research reveals major gaps between C-Level executives and customer service professionals

Tue, 20 May 2008 18:24:24 GMT

When it comes to aligning the executive suite with the customer service organization, there is a significant gap between what C-level executives promise and what customer service organizations see, according to the results of a comprehensive worldwide survey. Titled "The Executive Disconnect: The Strategic Alignment of Customer Service," the survey takes an in-depth look at businesses across key regions worldwide, with detailed data for major markets in Europe, North America, and Asia Pacific.

Genesys Telecommunications Laboratories Names 2007 EMEA Partner of the Year Award Winners

Tue, 20 May 2008 18:23:38 GMT

Genesys presented its 2007 Partner of the Year awards to members of the Genesys Partner Program at the G-Force annual user conference in Berlin, Germany today.

AT&T and Stream Energy Take Top Honors In Customer Service As Genesys Announces North American Customer Innovations Awards Winners

Thu, 01 May 2008 21:56:20 GMT

Finalists Transform Customer Service with Dynamic Contact Centers.

Genesys's Customer Innovations Awards program recognizes companies delivering outstanding and innovative customer service in highly dynamic environments through the use of technology.

AT&T and Stream Energy, both with Texas-based operations, are this year's winners for North America. Using technology innovatively to streamline and optimize customer service, the companies were honored for transforming their customer contact centers, increasing customer satisfaction, and improving the contact center's alignment with company business goals. In sponsoring the awards Genesys enlisted the world's top experts in customer service to judge the entrants. Companies such as Datamonitor, Forrester Research, Frost & Sullivan, IDC and Yankee Group participated. Genesys created the Genesys Customer Innovation Awards to recognize those companies that made the greatest strides toward creating next-generation "Dynamic Contact Centers".

New Genesys Solution Transforms Customer Service via an Intelligent Customer Front Door

Thu, 03 Apr 2008 15:02:11 GMT

iCFD integrates business rules engine for call answering that creates a highly personalized response and great customer experience

Genesys Recognized as Leader in Customer Service: Dynamic Contact Center vision nets key awards and validation

Fri, 22 Feb 2008 19:01:48 GMT

Genesys received numerous industry awards from key analysts and publications. On Feb. 20, 2008, Frost & Sullivan announced Genesys as the Company of the Year in Customer Service for North America, having previously selected Genesys as Contact Center Applications Vendor of the Year in Asia Pacific. Genesys was also recognized in 2007 by Gartner in the leaders quadrant in three separate Magic Quadrants reports for contact center infrastructure, including: "Magic Quadrant for Contact Center Infrastructure, EMEA, 2007"; "Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007"; and "Magic Quadrant for Contact Center Infrastructure, North America, 2007."

Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2008 IVR and Enterprise Voice Portals Report

Thu, 21 Feb 2008 16:08:16 GMT

Gartner characterizes leaders quadrant vendors as, "High-viability vendors with a strong voice response offering, significant market share, broad geographic coverage, a clear vision for how voice self-service needs will evolve and a proven track record for delivering interactive voice response offerings. They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. They have a strong partner ecosystem providing voice response applications, tools and services for their platforms. They typically have a strong contact center offering, with good integration between this and their voice response platform. Leaders do not always offer the best-of-breed solution for every customer requirement. However, overall, their products are strong, with some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk."

Genesys Selected as Company of the Year in Customer Service by Frost & Sullivan for 2008 North American Contact Center Applications

Wed, 20 Feb 2008 16:59:22 GMT

In selecting Genesys as the award recipient, analysts at Frost quantified several market factors including the number of new customers, new segments and commitment to business expansion coupled with market growth.

Genesys and IBM Expand Partnership in China

Fri, 21 Dec 2008 18:31:06 GMT

Help Businesses Implement a Scalable, Low Cost "Contact Center in a Box" Solution in 90 Days or Less

Stream Energy Unveils State-of-the-Art Customer Service System

Thu, 20 Dec 2008 15:49:18 GMT

Genesys Software Platform Supports "The Customer Experience" Initiative