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Advertising, Customer Experience, Marketing

TikTok’s New Marketing Partner Program Shows How It’s Growing up for Advertisers

This article was written by Kathryn Lundstrom from Adweek In its latest move to support advertisers on its steadily growing...

9/4/20 | 3 Min Read
Customer Care

What makes a brand community successful

Today’s customers are hungry for connection, which means it’s more important than ever for companies to find new ways...

8/27/20 | 5 Min Read
Advertising, Customer Experience, Marketing

7 smart uses of influencer marketing and why they’re effective

With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online...

8/25/20 | 5 Min Read
Customer Care, Marketing

Gartner Identifies 10 Ways for Customer Service and Support Leaders to Quickly Improve Digital and Self-Service Effectiveness

During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can...

8/21/20 | 4 Min Read
Overview

Using Sprinklr Sandbox to Fuel Your Application Lifecycle Management (ALM) and Protect Your Bottom Line

Once a software platform becomes a critical system to your everyday operations, making crucial updates to that system becomes...

8/19/20 | 4 Min Read
Customer Care

Why Community Moderators and Customer Service Agents Are Critical to Customer Care

The evolution of choice in e-commerce has naturally resulted in a revolution in customer care. In an increasingly connected and...

8/18/20 | 5 Min Read
Customer Experience, Marketing

3 New Ways Artificial Intelligence Is Powering The Future Of Marketing

This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and...

8/14/20 | 9 Min Read
Don’t Complain About Problems. Have Fun Solving Them.

This article was written by Chuck Swoboda from Forbes – Recently, NPR’s Guy Raz sat down with famed New York City...

8/11/20 | 7 Min Read
Customer Experience

To Reveal New, Unmet Customer Needs – Watch For This One Word

This article was written by Jon Picoult from Forbes – Some of the most brilliant insights about your customers’ unmet...

8/7/20 | 5 Min Read
Customer Care, Marketing

96% Of Customers Will Leave You For Bad Customer Service

This article was written by Shep Hyken from Forbes – To follow up on an article I wrote recently about how some companies...

8/6/20 | 5 Min Read
Customer Care, Marketing

Modern Customer Care for the Modern Customer (Plus Infographic)

More than ever, digitally-savvy customers expect personalized and omni channel customer service. Sprinklr applies smart,...

8/4/20 | 1 Min Read
What’s The Big Deal About A PCI Compliant Cloud?

By Matthew Goche and Jeremy Lacy If you start talking about PCI DSS compliance, people’s eyes tend to glaze over. Perhaps that’s...

7/27/20 | 4 Min Read
Customer Experience, Marketing

What Marketing Gets that Customer Experience Doesn’t

Both the marketing and customer experience teams care deeply about the customer and the brand. But while they are both driven by...

7/26/20 | 5 Min Read
Customer Care, Customer Experience

Sprinklr’s Biggest Release is Here! 750+ Enhancements to Improve Customer Experiences

I’m so proud to announce the availability of our biggest product release yet! Over the past eight years as Chief Technology...

7/22/20 | 5 Min Read
Leadership, Marketing

The Modern CMO: Three Vital Skills to Boost Your Career

Who doesn’t want to be modern? After all, we’re driving Teslas, not Tuckers. We’re eating avocado toast, not Jello and tuna...

7/21/20 | 6 Min Read

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