SaaS Insights, Software, Customer Service and Help Desk Best Practices | Giva - Technology

Proactive IT Fully Explained: What It Is, Its Benefits, and 15 Top How To's

Wed, 24 Apr 2024 11:51:00 -0000

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Many companies use some form of IT Service Management (ITSM), or have an IT department that is usually in-house or through a dedicated Managed Service Provider (MSP).

IT teams or MSPs can provide reactive or proactive IT support, or a mix of both.

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SaaS vs. Cloud Fully Explained: Differences, Benefits, Challenges and Future Trends

Wed, 17 Apr 2024 11:44:00 -0000

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A lot of people use the terms "SaaS" (Software as a Service) and "cloud computing" interchangeably. However, there are differences between the two.

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Comprehensive Guide to IT Redundancy and Why It is Essential

Tue, 02 Apr 2024 12:16:00 -0000

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Most businesses today have become critically dependent on IT systems and their availability.

Without systems to provide redundancy and backups, IT downtime could prove very expensive. Large organizations can be looking at costs of up to $1-5 million per hour in the event of system-wide outages. This doesn't include potential penalties or legal fees in case of data breach or otherwise.

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10 Benefits of an AI Knowledge Base and 8 Top Providers

Thu, 11 Jan 2024 14:54:00 -0000

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A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers.

However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated.

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AI Knowledge Management: What It Is and Comparing 9 Top Solutions

Mon, 08 Jan 2024 11:19:00 -0000

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Almost every company can benefit from using a knowledge base. But the advent of AI technologies are taking the traditional processes of Knowledge Management to a new level of benefit for support teams and businesses

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What is AI Ticketing and 10 of Its Benefits to Customer Support Businesses

Thu, 21 Dec 2023 12:50:00 -0000

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AI ticketing is a powerful way to leverage Software-as-a-Service (SaaS) tools that incorporate AI-powered chatbots and AI-based systems to handle customer queries, resolve problems, and find answers to questions customers have.

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Top 20 Tools of Communication: Business Success Today, Trends of Tomorrow

Mon, 27 Nov 2023 10:11:00 -0000

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Effective communication is the lifeblood of any successful business. Now with teams often dispersed globally, robust communication tools are even more critical. These tools streamline workflows and build a cohesive organizational culture. These in turn help companies better serve their customers.

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Navigating HIPAA Compliant Email: A Comprehensive Guide for Businesses

Mon, 16 Oct 2023 11:51:00 -0000

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In today's digital healthcare landscape, employing HIPAA compliant email solutions is crucial for safeguarding patient data. Organizations, particularly healthcare providers and related businesses, must navigate secure electronic communication. This especially relates to Protected Health Information (PHI). The Health Insurance Portability and Accountability Act then needs to be understood well and adhered to closely.

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7 Ways to Use AI in Customer Service: Advantages for Contact Centers and Help Desks

Mon, 02 Oct 2023 10:54:00 -0000

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The use of Artificial Intelligence in customer service is increasing more and more in continued efforts to provide an excellent customer experience. Contact centers and help desks are turning to Artificial Intelligence (AI) to improve efficiencies and delivery with customer service automation.

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What Is Edge Computing?

Mon, 05 Jun 2023 12:56:00 -0000

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Edge computing technology is a decentralized approach that minimizes latency, strengthens security, simplifies scaling and more. How does it work, and how does it compare to cloud computing? Everyone should know a few key traits of edge tech and its main applications today.

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Artificial Intelligence (AI) and Its Threats to HIPAA Compliance

Fri, 26 May 2023 10:16:00 -0000

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In today's rapidly evolving healthcare landscape, artificial intelligence (AI) has emerged as a powerful force, revolutionizing various aspects of patient care and operational efficiency. Integrating AI technologies into this setting holds immense potential for enhancing diagnosis accuracy, streamlining workflows, and improving patient outcomes. However, with the increasing adoption of AI in healthcare, artificial intelligence issues and concerns have come to the forefront.

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Agile vs. ITIL: How Do They Fit Together? Or Do They?

Mon, 01 May 2023 10:51:00 -0000

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Developing and implementing technology solutions is a complicated process. Over the years, a wide range of best practice guidelines and frameworks have been created to make this easier and more cost and time-effective, such as Agile and ITIL®.

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What is Demand Management and How Does it Work in IT?

Mon, 03 Apr 2023 10:40:00 -0000

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As the pace of innovation accelerates, companies must keep up with the latest trends to remain competitive. This, in turn, places a significant burden on the IT department to manage and maintain the technological infrastructure and to identify and implement new technologies. As a result, IT professionals are under mounting pressure to deliver high-quality services in a timely and cost-effective manner, all while ensuring the security and reliability of critical systems.

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What Is Shadow IT Policy and Its Worth to Your Organization?

Wed, 15 Feb 2023 10:26:00 -0000

In most organizations, there's an extensive "shadow IT" network, also known as a shadow IT system.

In every mid-size and large organization, there's usually an extensive interconnected network of approved software solutions and systems. In some cases, these software or hardware solutions are proprietary and have been developed exclusively for that organization.

However, since the turn of the century, there has been rapid proliferation of cloud-based software, hardware, apps, and other systems that organizations are now using. Businesses are often spending anywhere from tens to hundreds of thousands of dollars annually on software, hardware, and IT vendors and IT Service Management (ITSM) partners.

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Are IT Certifications Worth It? Our Guide to the Top IT Certificates

Thu, 12 Jan 2023 09:51:00 -0000

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Is it worth it for companies to encourage IT certifications for their technology employees? What certifications are organizations most interested in? Gaining competency in various areas helps expand the possibilities for your company's growth and an individual's job opportunities. If you're seeking a job in the IT industry, you want to know the best option to land the position you want.

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