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	<title>GrahamComm Blog</title>
	
	<link>http://www.grahamcomm.com/wordpress</link>
	<description>Have always been something of a contrarian, having gone from LA to Wyoming, then in a weak moment back to LA and finally to Quincy, MA. It seems to me that looking at ideas, situations, solutions from an opposite position is helpful for marketers. It's just too easy to believe in our own biases.</description>
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		<title>Who Would Believe?</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/WckeZKRKrLI/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=177#comments</comments>
		<pubDate>Tue, 07 Sep 2010 19:18:05 +0000</pubDate>
		<dc:creator>GrahamAdmin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=177</guid>
		
			<content:encoded><![CDATA[A recent staff meeting turned into an &#8220;us&#8221; vs. &#8220;them&#8221; event. Voices were raised, positions were firm and feelings a bit fierce. It all had to do with reading books, magazines...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=WckeZKRKrLI:YYkdqmyjgZU:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=WckeZKRKrLI:YYkdqmyjgZU:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=WckeZKRKrLI:YYkdqmyjgZU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=WckeZKRKrLI:YYkdqmyjgZU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=WckeZKRKrLI:YYkdqmyjgZU:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=WckeZKRKrLI:YYkdqmyjgZU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=WckeZKRKrLI:YYkdqmyjgZU:V_sGLiPBpWU" border="0"></img></a>
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		<item>
		<title>The missing wow factor in even the best customer service</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/E-CzU_TXo7U/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=173#comments</comments>
		<pubDate>Mon, 30 Aug 2010 18:58:32 +0000</pubDate>
		<dc:creator>GrahamAdmin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Amazon.com]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Kindle]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=173</guid>
		
			<content:encoded><![CDATA[Most consumers approach a customer service situation with a certain amount of dread &#8211; and for good reason. That’s the way I felt when I called Amazon.com about a broken button on my Kindle. By...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=E-CzU_TXo7U:mM3bFjcSGnc:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=E-CzU_TXo7U:mM3bFjcSGnc:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=E-CzU_TXo7U:mM3bFjcSGnc:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=E-CzU_TXo7U:mM3bFjcSGnc:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=E-CzU_TXo7U:mM3bFjcSGnc:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=E-CzU_TXo7U:mM3bFjcSGnc:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=E-CzU_TXo7U:mM3bFjcSGnc:V_sGLiPBpWU" border="0"></img></a>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>So you want to be a sales pro</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/ASbi0yKxmMA/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=117#comments</comments>
		<pubDate>Mon, 09 Aug 2010 18:42:04 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales management]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=117</guid>
		
			<content:encoded><![CDATA[Who doesn&#8217;t! Well, you ought to get acquainted with with a guy I&#8217;ve worked with for about 20 years. He&#8217;s moved from one company to another as might be expected. He worked for...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=ASbi0yKxmMA:Jm__8pYISrc:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=ASbi0yKxmMA:Jm__8pYISrc:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=ASbi0yKxmMA:Jm__8pYISrc:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=ASbi0yKxmMA:Jm__8pYISrc:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=ASbi0yKxmMA:Jm__8pYISrc:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=ASbi0yKxmMA:Jm__8pYISrc:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=ASbi0yKxmMA:Jm__8pYISrc:V_sGLiPBpWU" border="0"></img></a>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Marketing Mayhem</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/iY89IouQF5w/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=163#comments</comments>
		<pubDate>Fri, 06 Aug 2010 15:46:53 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=163</guid>
		
			<content:encoded><![CDATA[Unequivocally, marketing has been in near total disarray for at least the five years, exacerbated, of course, by an unrelenting recession. Trying to find the most effective ways to reach customers...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=iY89IouQF5w:P6EOXcvBMU4:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=iY89IouQF5w:P6EOXcvBMU4:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=iY89IouQF5w:P6EOXcvBMU4:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=iY89IouQF5w:P6EOXcvBMU4:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=iY89IouQF5w:P6EOXcvBMU4:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=iY89IouQF5w:P6EOXcvBMU4:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=iY89IouQF5w:P6EOXcvBMU4:V_sGLiPBpWU" border="0"></img></a>
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		<item>
		<title>Dread of flying may be keeping ticket prices low</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/LpdKC-nKQEY/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=156#comments</comments>
		<pubDate>Thu, 22 Jul 2010 18:13:08 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Jet Blue]]></category>
		<category><![CDATA[Southwest Airlines]]></category>
		<category><![CDATA[WSJ]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[flying]]></category>
		<category><![CDATA[hate flying]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales management]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=156</guid>
		
			<content:encoded><![CDATA[Talk to just about anyone who flies for business or pleasure and almost to a person, they say, “I hate flying!” And then they usually launch into a laundry list of complaints. And it doesn’t seem to...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=LpdKC-nKQEY:FDaBuEpZHFo:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=LpdKC-nKQEY:FDaBuEpZHFo:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=LpdKC-nKQEY:FDaBuEpZHFo:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=LpdKC-nKQEY:FDaBuEpZHFo:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=LpdKC-nKQEY:FDaBuEpZHFo:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=LpdKC-nKQEY:FDaBuEpZHFo:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=LpdKC-nKQEY:FDaBuEpZHFo:V_sGLiPBpWU" border="0"></img></a>
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		<item>
		<title>Central Valley Business Times Interviews John Graham</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/Q3varoYBpLo/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=153#comments</comments>
		<pubDate>Wed, 21 Jul 2010 14:53:57 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=153</guid>
		
			<content:encoded><![CDATA[John Graham, president of Graham Communications was recently interviewed by Central Valley Business Times on how sales people can turn the tide in their favor by following a few strategies to...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=Q3varoYBpLo:KgT033KniAk:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=Q3varoYBpLo:KgT033KniAk:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=Q3varoYBpLo:KgT033KniAk:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=Q3varoYBpLo:KgT033KniAk:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=Q3varoYBpLo:KgT033KniAk:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=Q3varoYBpLo:KgT033KniAk:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=Q3varoYBpLo:KgT033KniAk:V_sGLiPBpWU" border="0"></img></a>
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		<item>
		<title>Business today is a “no waiting” zone</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/C_hv69mMA_k/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=148#comments</comments>
		<pubDate>Mon, 12 Jul 2010 14:48:23 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[communicate]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[laptop]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=148</guid>
		
			<content:encoded><![CDATA[Increased customer expectations require real-time responses. Seemingly innocent comments can send the wrong message. For example, “I’ll get that for you when I get back to the office” can make sales...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=C_hv69mMA_k:r0KEhI9Pp6s:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=C_hv69mMA_k:r0KEhI9Pp6s:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=C_hv69mMA_k:r0KEhI9Pp6s:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=C_hv69mMA_k:r0KEhI9Pp6s:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=C_hv69mMA_k:r0KEhI9Pp6s:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=C_hv69mMA_k:r0KEhI9Pp6s:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=C_hv69mMA_k:r0KEhI9Pp6s:V_sGLiPBpWU" border="0"></img></a>
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		<title>The iPhone phenomenon</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/B1i1K6KheWQ/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=139#comments</comments>
		<pubDate>Wed, 07 Jul 2010 12:30:01 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[iPhone]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=139</guid>
		
			<content:encoded><![CDATA[As everyone knows, the sales figures on the iPhone 4 are beyond imagination, as they are for all Apple products. Mac sales for Q1 of this year exceeded total sales in 2004. And for a gadget that many...<div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=B1i1K6KheWQ:_LNzTItgbMA:-BTjWOF_DHI"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=B1i1K6KheWQ:_LNzTItgbMA:-BTjWOF_DHI" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=B1i1K6KheWQ:_LNzTItgbMA:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=B1i1K6KheWQ:_LNzTItgbMA:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=B1i1K6KheWQ:_LNzTItgbMA:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/grahamcomm/rss?a=B1i1K6KheWQ:_LNzTItgbMA:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/grahamcomm/rss?i=B1i1K6KheWQ:_LNzTItgbMA:V_sGLiPBpWU" border="0"></img></a>
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		<title>Things must be getting boring at GM</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/CvLLd9hfakQ/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=142#comments</comments>
		<pubDate>Wed, 07 Jul 2010 11:47:46 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[Buick]]></category>
		<category><![CDATA[Chevrolet]]></category>
		<category><![CDATA[Chevy]]></category>
		<category><![CDATA[GM]]></category>
		<category><![CDATA[General Motors]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=142</guid>
		
			<content:encoded><![CDATA[Or, at least that’s the way it seems, although it’s difficult to understand why it should be that way. The company is still a bit shaky, not to speak of the fact that all us good taxpayers own 61% of...<div class="feedflare">
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		<slash:comments>2</slash:comments>
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		<title>Frontier Airlines gets customer service right</title>
		<link>http://feedproxy.google.com/~r/grahamcomm/rss/~3/xylDBQ-15PY/</link>
		<comments>http://www.grahamcomm.com/wordpress/?p=135#comments</comments>
		<pubDate>Mon, 12 Apr 2010 17:05:48 +0000</pubDate>
		<dc:creator>John</dc:creator>
				<category><![CDATA[consumer mindset]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.grahamcomm.com/wordpress/?p=135</guid>
		
			<content:encoded><![CDATA[It was with some trepidation that I dialed the 800 number for Frontier Airlines. When asked if I wanted to speak to an agent, I said yes and two rings later, there was a helpful fellow on the line....<div class="feedflare">
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