GuildQuality Blog

GuildQuality’s own GQ Feed

Geoff Graham — Thu, 02 Jul 2009 14:04:59 +0000

In the dashboard of our members’ accounts, users see a feed of all the major activity that relates to their membership. Below the feed is a ticker of all their recent survey responses. GuildQuality uses our application for our own member satisfaction surveying and performance reporting, and below is our feed and ticker.

Guildmember Confidence climbs in 2nd Quarter

Geoff Graham — Wed, 01 Jul 2009 16:18:26 +0000

An increasing number of members are expecting near term improvement in their company’s performance and the market in general, relative to the prior two quarters.** The Guildmember Confidence Index is a measure of the percentage of members that forecast improvement minus the percentage that forecast decline. A positive number indicates that more members forecast improvement than [...]

Unscheduled downtime on June 29

Geoff Graham — Tue, 30 Jun 2009 00:37:46 +0000

I am sorry to report that GuildQuality was offline this afternoon between about 4pm EST and 8pm EST. If you tried to use the reporting system or contact us during that period, you no doubt had trouble. In addition to the reporting application and the public website being down, GuildQuality’s email was unavailable. This made [...]

Notice: On July 1, old Customer Reports are replaced with the new format

Geoff Graham — Mon, 29 Jun 2009 14:15:40 +0000

In Febraury, GuildQuality enhanced the design and flexibility of the Customer Report, but we didn’t “de-activate” the old reports that people were linking to from their websites. Beginning on July 1, those old reports will now re-direct to the new report format, and the old report format will no longer be available. If you have already [...]

“Getting it Right” from Qualified Remodeler

Geoff Graham — Mon, 29 Jun 2009 13:41:48 +0000

In the June issue of Qualified Remodeler, Ken Betz interviews a number of remodelers about how they ensure referral and repeat business. Guildmember Neil Kristianson of Crimson Design & Construction says, Really everything we do, from the first meeting to last, is designed to get us referrals. I believe that if done right the clients will go [...]

Members featured in Replacement Contractor’s “How’d We Do”

Geoff Graham — Wed, 24 Jun 2009 18:02:54 +0000

Many thanks to Wooden Window (Oakland, CA) and Francis Harvey & Sons (Worcester, MA) for sharing with Replacement Contractor the advantages they’ve experienced in outsourcing their customer satisfaction surveying to GuildQuality. Among the reasons they site: “In-house efforts to solicit customer feedback on jobs lacked urgency, continuity, and follow-through.” “…before joining GuildQuality…company foremen would hand clients a [...]

Pro Remodeler: Weidmann on using GuildQuality’s customer report in the sales process

Geoff Graham — Wed, 24 Jun 2009 13:51:58 +0000

In his June “Trade Secrets” article in Professional Remodeler, Jonathan Sweet talks with Dan Wiedmann about how his company uses GuildQuality’s customer report to help prospects understand what type of experience they should expect to have if they choose to work with Weidmann Remodeling. It’s helped us tremendously. I get calls from people who have gone [...]

GuildQuality Member Buys Certified Contractors Network

mark — Tue, 23 Jun 2009 16:59:02 +0000

Congratulations to Scott Siegal, owner of Maggio Roofing, on his recent purchase of the Certified Contractors Network (CCN). Maggio has been a GuildQuality member since December 2008, and was honored this year as an inductee into the Remodeling Big 50. Scott will continue to own and operate Maggio, while furthering the mission of CCN - to [...]

Qlist Member Directory now pre-sorted by “interestingness”

Geoff Graham — Fri, 19 Jun 2009 18:42:06 +0000

GuildQuality’s member directory — the Qlist — includes lots of information about most of our builders, remodelers, real estate developers, and contractors. And as such, it enjoys a tremendous amount of consumer traffic. We’ve invested a lot of energy in designing and improving the Qlist, always with a focus on making it as helpful as possible [...]

Video: How and why GuildQuality uses social media (and how builders and remodelers can, too)

Geoff Graham — Fri, 19 Jun 2009 15:38:26 +0000

This morning, Dennis DuRoff posted my talk from yesterday on how and why GuildQuality uses social media. In it, I describe the various ways the GuildQuality blog, Twitter and LinkedIn help us to service our members and grow our business. I also talk about social media’s direct relevance to customer satisfaction in building and remodeling. [...]