Built on a proprietary AI architecture prioritizing data protection to deliver a seamless journey from query to resolution.

Taipei, Taiwan, July 17, 2026 — QNAP® Systems, Inc., a leading innovator in computing, networking, and storage solutions, today launched QNAP AI Genius, an intelligent assistant on its official website. Designed to practical service standards, the platform provides quick access to technical documentation, product evaluations, and solution exploration.

“Our goal in developing AI Genius was simple: to save our users valuable time while providing reliable data security,” stated Lucas Yang, Director of Digital Transformation Department at QNAP. ” AI Genius is more than just a search tool; it is a dependable digital assistant designed from the user’s perspective to resolve queries at any time.”

Direct Knowledge Base Integration

AI Genius connects directly to QNAP’s official knowledge base. Using natural language processing (NLP) and multilingual support, the assistant quickly identifies the user’s core question. Whether users are working on advanced system configurations or seeking routine maintenance advice, they receive clear, straightforward guidance to reduce troubleshooting time.

Proprietary Architecture Focused on Data Protection

Data protection is a core commitment at QNAP. AI Genius is built on an internally developed AI application framework designed to follow enterprise security standards and strict data governance principles. The system processes and protects user interaction data within QNAP’s secure environment, ensuring no information is uploaded to third-party cloud platforms. This allows both businesses and individual users to utilize the efficiency of AI while maintaining full control over their data privacy.

Smart Product Selection via Natural Language

Instead of manually comparing technical datasheets, users can input their deployment requirements using everyday language. AI Genius identifies these requirements to provide appropriate model recommendations, specification comparisons, and initial setup suggestions, helping users make practical purchasing decisions.