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<title>Highland Career Network: Customer Service/Support</title>
<link>http://www.hcp.com/career-network/</link>
<description>Career listings from Highland portfolio companies</description>
<item>
<title>Quattro Wireless: Senior Tech Support</title>
<link>http://www.hcp.com/content60155.html</link>
<description><![CDATA[Quattro Wireless brings publishers, advertisers, and wireless operators together to embrace the mobile Web.  The company matches global advertisers with its network of exclusive publisher inventory.  Through its GetMobile? platform, Quattro empowers advertisers and publishers to quickly build, manage and extend their brand to the mobile channel.  The result is device-optimized, dynamic mobile Web sites and mobile advertisements that provide a superior user experience and high advertising yield. Quattro Wireless was founded in 2006 by proven mobile pioneers and is headquartered in Waltham, Mass.  For more information, please visit http://www.quattrowireless.com.

Quattro is a fast-paced, energetic start-up, and we're growing rapidly.  We're looking for candidates that can bring enthusiasm and passion to the workplace, and can keep up with our energy.  In this role, your responsibilities will include addressing the technical support needs of the business.  You-ll become the technical expert on the products we support, and the go-to guy to resolve problems.  You-ll be asked to respond to employee and customer issues as it relates to system and product concerns.  Strong Unix and SQL skills will be required, as you will be asked to assist in troubleshooting technical issues relating to these technologies. 

Your leadership and initiative will be a major asset as you grow with our company.  If you-re up for the task, and you are looking for a fun and challenging environment, at a company where the technology is cutting edge, and growth potential is purely a function of your desire and determination, then Quattro is definitely the place for you.
]]></description>
<pubDate>Mon, 10 Mar 2008 12:41:56 EDT</pubDate>
</item>

<item>
<title>Starent Networks: Systems Engineer</title>
<link>http://www.hcp.com/content58209.html</link>
<description><![CDATA[The Systems Engineering position provides a highly motivated individual an opportunity to provide technical solutions for wireless Carriers worldwide.  In addition, the successful candidate will develop a wireless system and product expertise by solving customer-s networking challenges.

The Systems Engineer will be responsible for developing innovative network solutions by utilizing the leading edge wireless product line in high growth global telecommunications markets.  This person must possess technical expertise to design complex network solutions to stay ahead of the competition and champion change by challenging the status quo in support of new ideas.

Responsibilities:
The Systems Engineer will have the following major responsibilities:
? Network Planning (external) & deliver expert consulting, design and engineering support to customers for sales opportunities.  Work with Sales and Professional Services to develop state-of-art customized wireless solutions for Carriers worldwide.  Recommend technical solutions to improve customer operations.
? Network Planning (internal) & provide technology consulting for internal teams (i.e. Product Management, Marketing, Sales).  Convert external customer requirements into recommendations for new product features.
? Customer Support & represent the company-s technical capabilities and manage day-to-day technical needs of wireless customers.  Support / enable customer specific solutions to grow business.  Steer customer expectations according to product and network management capabilities.
? Beta Support & drive successful new product introduction in partner labs and customer live network. 
? Perform ad hoc analyses and tasks as assigned]]></description>
<pubDate>Wed, 23 Jan 2008 12:00:19 EST</pubDate>
</item>

<item>
<title>Navic Networks: Applications Engineer</title>
<link>http://www.hcp.com/content57939.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

Navic Networks is seeking an Applications Engineer to be responsible for the support of customer and internal installation, implementation and operation of Navic applications. Ultimately, you will become the go to person across the Navic product suite - with particular focus on database software issues.

Primary Responsibilities Include:



	Supporting customers and Navic program managers with the installation, configuration and operations of Navic Platforms and Applications
	Monitor customer activity, identifying potential customer issues and opportunities
	Assist Technical Operations Staff with troubleshooting activities
	Interface with internal development and quality assurance staff to develop implementation and support procedures for new products / applications
	Maintain and develop internal documentation as it relates to configuration of Navic platforms and applications 


Requirements
TECHNICAL



	Advanced SQL and Microsoft NT/Win 2000 experience - 4+ years
	Knowledgeable of network LAN/WAN and internet concepts and software
	Experienced software implementation - 2+ years
	Hands on problem solving ability, with a history of supporting complex applications in a fast moving environment
	Familiarity with C, C++ and Java programming is a plus
	Technical knowledge of cable advertising, V.O.D. or digital cable related industries highly desirable
	BS or equivalent 8+ years related SQL & LAN/WAN experience


PROFESSIONAL



	Professional, resourceful and accountable style
	Excellent technical communicator that analyzes & conveys support of complex technology
	Thrive in a dynamic and rapidly changing environment, while learning new systems and procedures quickly
	Strong organizational and analytical skills
	Ability to follow through and deliver a wide range of simultaneous activities
	Demonstrated initiative and team player who is committed to individual as well as customer success
	Open to occasional travel (10%)

In addition to joining a great team, Navic Networks offers a competitive benefits package and much more.
This is an excellent opportunity to utilize your skills in the evolution of a new technology. Find out why the nations top investors, cable operators and engineers are on our team!]]></description>
<pubDate>Thu, 10 Jan 2008 10:15:31 EST</pubDate>
</item>

<item>
<title>Navic Networks: Program Manager</title>
<link>http://www.hcp.com/content57938.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

Navic Networks is seeking a Program Manager. The assignments are complex and will require independent action and decision-making. You must have the ability to understand the strategic landscape of the cable business and help Navic meet the needs of its customers. This position is both product and project oriented.

The focus of the position is to manage the technical and operational aspects of deploying Navic's suite of products to customers across a range of platforms. You will help define specific customer requirements and manage the internal development efforts required to deliver service to cable and satellite operators. You will be required to evaluate technical challenges and solutions against business requirements and customer needs.

You will be required to interact and build relationships with counterpart customer personnel to achieve successful integration and deployment of Navic's products. Liaise with customers to establish mutually achievable deployment schedules based on assessment of technical complexity and resource availability.

Strong organizational and project management skills are essential. You will develop detailed project plan for each deployment including schedule, task breakdowns and risk assessment. You will be responsible for managing internal resources to achieve successful product launch with Navic's customers.

You will be expected to contribute to Navic's on-going product definition, marketing and business development efforts leveraging your interaction with Navic's customers. You will maintain current status on customer requirements for existing and future products. In addition, you will be involved in guiding the development of customer business processes to maximize the alignment between Navic's technology and the customer's business needs.

Experience in a professional services organization and knowledge of the software development cycle and release processes are pluses.
Requirements: 





 BS in CS, Business or marketing, MBA Preferred
 5 + years of project management experience
 Extensive experience with direct customer interface and management
 Demonstrated success in managing complex projects
 Excellent analytical and communication skills
 Willing to travel 30%+ of the time
 Experience in Cable Advertising, V.O.D. or Digital Cable related industries desirable
 Technical knowledge of Cable, Interactive TV experience a plus

In addition to the above you will need:





 Strong interpersonal skills (ability to work effectively with customer personnel)
 Strong organizational skills (ability to organize numerous complex activities simultaneously)
 Strong analytical skills (ability to analyze and resolve complex operational and technical issues)

In addition to joining a great team, Navic Networks offers a competitive benefits package and much more.
This is an excellent opportunity to utilize your skills in the evolution of a new technology. Find out why the nations top investors, cable operators and engineers are on our team!]]></description>
<pubDate>Thu, 10 Jan 2008 10:14:25 EST</pubDate>
</item>

<item>
<title>Navic Networks: Database Support Engineer - Interactive TV   (Oracle, Red Hat)</title>
<link>http://www.hcp.com/content57937.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

 Come join one of the fastest growing companies in the television industry!

As a contributing member of our Network Operations group, you will be responsible to provide database support for our in-house Engineering and Quality Assurance/Test groups, as well as database back-up, maintenance and support activities for production databases.

This opportunity can more fully develop your database, SQL and O/S system administration experience. While supporting and assisting our DBA, you will provide a variety of non-production internal Engineering and QA support &ndash; such as:


	Perform regular database backups / archives
	Assist with regularly scheduled partition maintenance
	Analyze and act upon / escalate error alerts
	Clean-up log data and alerting mail lists on a scheduled basis


	Generate various reports and scripts
Create new schemas for internal projects and new production deployments 
	Provide support for customer database upgrade projects 
	Provide database analysis and support for our DBA and Network Operations team
The Requirements 

Technical:


	3+ years of work-related database support experience &ndash; (required) 
	Technical working knowledge of Oracle 9i (required) to include:


	configuration, back up and recovery and performance tuning
Knowledge in Red Hat Linux system administration &ndash; (required)


	C &ndash; Bourne &ndash; Bash scripting &ndash; (required)
Application development experience using SQL and PL/SQL
	Familiar with ERWIN, Enterprise Manager, and RMAN
Professional:


	Demonstrated ability to multi-task and follow-through
	Collaborative, team player 
	Genuine desire to achieve/exceed goals
	BS CS/MIS or related experience
]]></description>
<pubDate>Thu, 10 Jan 2008 10:12:48 EST</pubDate>
</item>

<item>
<title>Navic Networks: Jr. Application Engineer</title>
<link>http://www.hcp.com/content57936.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

Navic Networks is seeking a Jr. Applications Engineer to assist in the support and operation of Navic's interactive television platform and applications. You will work with our Program Managers and Application Engineers in the installation, configuration, operation and support of Navic's iTV solutions and will become a key member of our Navic's customer support and operations team.
Responsibilities


	Supporting customers and Navic program managers with the installation, configuration and operations of Navic Platforms and Applications
	Monitor customer activity, identifying potential customer issues and opportunities
	Assist Technical Operations Staff with troubleshooting activities
	Interface with internal development and quality assurance staff to develop implementation and support procedures for new products / applications
	Maintain and develop internal documentation as it relates to configuration of Navic platforms and applications

Requirements
TECHNICAL (coursework or work experience)



	Experience with SQL (Oracle experience preferred)
	Microsoft Windows/NT and Linux Experience
	Knowledgeable of network LAN/WAN and internet concepts and software
	Experienced software implementation
	Familiarity with C, C++ and Java programming is a plus
	Technical knowledge of cable advertising, VOD or digital cable related industries highly desirable
	BS or equivalent
	SQL & LAN/WAN experience a plus

PROFESSIONAL



	Professional, resourceful and accountable style
	Thrive in a dynamic and rapidly changing environment, while learning new systems and procedures quickly
	Strong organizational and analytical skills
	Ability to follow through and deliver a wide range of simultaneous activities
	Demonstrated initiative and team player who is committed to individual as well as customer success
	Open to occasional travel (10%)


In addition to joining a great team, Navic Networks offers a competitive benefits package and much more.

This is an excellent opportunity to utilize your skills in the evolution of a new technology. Find out why the nations top investors, cable operators and engineers are on our team!]]></description>
<pubDate>Thu, 10 Jan 2008 10:11:29 EST</pubDate>
</item>

<item>
<title>Navic Networks: Network Engineer</title>
<link>http://www.hcp.com/content57935.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

Navic Networks is seeking a Network Engineer to assist in the support and operation of Navic's interactive television platform and applications. Working in our Network Operation group, you will be responsible for providing installation, configuration, and operation support for our customers and program management team.
Primary Responsibilities:



	Support customers and Navic program managers with the installation, configuration and operations of Navic platforms and applications
	Participate in our on-call activities to maximize system uptime and customer satisfaction
	Troubleshoot our systems, networks and applications to isolate and resolve issues
	Monitor customer activity including identifying potential customer issues and opportunities
	Interface with internal development, quality assurance and support staff to develop implementation and support procedures for new products / applications
	Maintain and develop internal documentation as it relates to support of Navic platforms and applications


Requirements
Experience


	5+ years experience as a network engineer (or equivalent) supporting sophisticated networks running mission critical applications (mandatory)
	Experience in the cable industry supporting digital television installations (SA or Motorola) a plus
	Experience working for a fast-paced, high-tech, software development company who offers solutions on an Application Service Provider (ASP) basis
	Experience installing, supporting, and troubleshooting complex, customizable, multivendor, enterprise-class, fault-tolerant applications


Technical 


	Familiar with TCP/IP, Windows 2000-2003, Linux, Red Hat Clusters, SQL, shell scripting, Dell/Solaris Servers, Pix/Checkpoint/Netscreen Firewalls, Cisco Catalyst switches and routers
	Knowledge of network LAN/WAN and Internet concepts and software
	BS or equivalent


Professional


	Professional, resourceful and accountable style
	Thrive in a dynamic and rapidly changing environment, while learning new systems and procedures
	Strong organizational and analytical skills
	Ability to follow through and deliver a wide range of simultaneous activities
	Demonstrated initiative and team player who is committed to individual as well as customer success
	Open to occasional travel (10%)


In addition to joining a great team, Navic Networks offers a competitive benefits package and much more.

This is an excellent opportunity to utilize your skills in the evolution of a new technology. Find out why the nations top investors, cable operators and engineers are on our team!]]></description>
<pubDate>Thu, 10 Jan 2008 10:10:27 EST</pubDate>
</item>

<item>
<title>Navic Networks: Systems Engineer</title>
<link>http://www.hcp.com/content57934.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

We currently have a need for a Systems Engineer to assist our Customer Support division in a Tier 3 or higher role.  
 
Responsibilities:
 
Become an expert on all Navic Products
Install and configure Navic Software
Be the escalation point for customer issues.
Interface with development and quality assurance teams on supporting new and existing products.
 
Requirements:

2 - 5 years of experience in a Customer Support role.
Must have experience with the following technologies:

Windows 2000 Server
Red Hat Linux
Oracle 9i/ Oracle 10 Applications/ Oracle SQL
SSH/FTP/UDP Networking
Experience with installation and configuration on Java applications (client and server side)
 
Must be able to travel up to 30%.
Overnight/Weekend On-call shifts will be necessary from time to time.
A background in MPEG, Cable TV and VOD is preferred.
BS/BA degree is preferred.

]]></description>
<pubDate>Thu, 10 Jan 2008 10:08:52 EST</pubDate>
</item>

<item>
<title>Navic Networks: Program Analyst</title>
<link>http://www.hcp.com/content57933.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

Navic Networks is seeking a Program Analyst to assist with the technical and operational aspects of deploying Navic's suite of products to customers across a range of platforms.  You will work with our Program Managers and Application Engineers help define specific customer requirements and manage the internal development efforts required to deliver service to cable and satellite operators.  You will be required to evaluate technical challenges and solutions against business requirements and customer needs.

The assignments are complex and will require independent action and decision-making. You must have the ability to understand the strategic landscape of the cable business and help Navic meet the needs of its customers. This position is both product and project oriented.

Strong business analysis and database skills are essential.  You will be responsible for completing complex analyses using Oracle SQL.  

Experience in a professional services organization and knowledge of the software development cycle and release processes are pluses.

Requirements: 
BS in CS, Business or marketing, MBA Preferred
2-3 years of business analysis experience
2-3 years of project management experience
Knowledge of relational database technology and concepts
Fluency in SQL
Excellent analytical and communication skills 
Must be self-motivated and able to work independently and as part of a team
Willing to travel 20%+ of the time 
Experience in Cable Advertising, V.O.D. or Digital Cable related industries desirable 
Technical knowledge of Cable, Interactive TV experience a plus 


In addition to the above you will need: 

Strong interpersonal skills (ability to work effectively with customer personnel) 
Strong organizational skills (ability to organize numerous complex activities simultaneously) 
Strong analytical skills (ability to analyze and resolve complex operational and technical issues) 

In addition to joining a great team, Navic Networks offers a competitive benefits package and much more.

This is an excellent opportunity to utilize your skills in the evolution of a new technology. Find out why the nations top investors, cable operators and engineers are on our team!
]]></description>
<pubDate>Thu, 10 Jan 2008 10:07:15 EST</pubDate>
</item>

<item>
<title>Navic Networks: Customer Support Specialist</title>
<link>http://www.hcp.com/content57932.html</link>
<description><![CDATA[Television is changing forever. Navic Networks is a leading force in shaping this change.

Navic is seeking exceptional people who want to be at the forefront of redefining television. Navic's technology enables viewers across North America to interact with their TVs in ways never before possible. Every day viewers use Navic's technology to vote in reality shows, learn more about advertised products, check theater showtimes, upgrade their cable service, and even order pizzas - all without leaving the couch or picking up the phone.

At Navic we value intelligence, creativity, passion, dedication and the ability to solve complex problems. So if you're looking to take your career to the next level with more challenges, more responsibility, more rewards, and more opportunities to make a difference in a rapidly expanding, dynamic company - we may have a place for you.

Come join one of the fastest growing companies in the television industry!

Responsibilities:

Answer customer calls and escalate when necessary
Enter trouble tickets into CRM System
Follow up on resolving customer issues
Ensure a high level of customer support quality


Requirements:

2+ years of experience in a Customer Support role for Software/Hardware/Services company
Must be articulate and phone savvy 
Must have experience with the following technologies:

Windows XP Desktop and UNIX/Linux Operating System
VNC/Remote Desktop
FTP
Telnet/SSH

Must be willing to work a 2nd shift (3PM-12AM)
Overtime Available
BS/BA degree is preferred

]]></description>
<pubDate>Thu, 10 Jan 2008 10:05:58 EST</pubDate>
</item>

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