Helpdesk Pilot Blog http://www.helpdeskpilot.com/blog Web based Helpdesk Software / Developers Log Wed, 21 Oct 2009 14:33:10 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 helpdeskhttp://feedburner.google.com Your Favorite Help desk Application turns 4 http://feedproxy.google.com/~r/helpdesk/~3/3ySNKid_Thc/ http://www.helpdeskpilot.com/blog/your-favorite-help-desk-application-turns-4/#comments Wed, 21 Oct 2009 14:33:10 +0000 admin http://www.helpdeskpilot.com/blog/?p=33 We had launched the first stable version of Helpdesk Pilot 1.0.2 back in October 2005. Today, Helpdesk Pilot turns 4.

We would like to thank all our customers, critics, competitors (oh yes!) for having helped us churn Helpdesk Pilot into a really mature, robust help desk application, issue tracking, trouble ticketing and customer support software.

It’s time for some quick surveys, contests and sneak peek into the next version of Helpdesk Pilot. Stay tuned. Follow Helpdesk Pilot on twitter.

]]> http://www.helpdeskpilot.com/blog/your-favorite-help-desk-application-turns-4/feed/ 0 http://www.helpdeskpilot.com/blog/your-favorite-help-desk-application-turns-4/ Follow Helpdesk Pilot on Twitter http://feedproxy.google.com/~r/helpdesk/~3/FhlYi7Ylsr8/ http://www.helpdeskpilot.com/blog/follow-helpdesk-pilot-on-twitter/#comments Wed, 11 Mar 2009 11:21:04 +0000 admin http://www.helpdeskpilot.com/blog/follow-helpdesk-pilot-on-twitter/ helpdesk software twitter
Click here Follow us on Twitter

Helpdesk Pilot on Twitter will make it easier for you to receive Helpdesk Pilot news, updates, trips & tricks and more inside scoop from the team. We will also be posting links to interesting articles about Customer Service, Helpdesk Managment & everything related.

Click here Follow us on Twitter

]]> http://www.helpdeskpilot.com/blog/follow-helpdesk-pilot-on-twitter/feed/ 0 http://www.helpdeskpilot.com/blog/follow-helpdesk-pilot-on-twitter/ Helpdesk Pilot Wins WN Readers Choice Award http://feedproxy.google.com/~r/helpdesk/~3/T66Mk6jMLQk/ http://www.helpdeskpilot.com/blog/helpdesk-pilot-wins-wn-readers-choice-award/#comments Wed, 28 Jan 2009 14:21:28 +0000 admin http://www.helpdeskpilot.com/blog/helpdesk-pilot-wins-wn-readers-choice-award/ Windows Help desk category winner
Leading Windows Networking (WN) resource site, WindowsNetworking.com, announced today that Help Desk Pilot was selected the winner in the Help Desk Solution category of the WindowsNetworking.com Readers’ Choice Awards.

The credit goes to our customers who have consistently helped us grow the product and the development team who have worked very hard to make Helpdesk Pilot the #1 help desk application in the market.

]]> http://www.helpdeskpilot.com/blog/helpdesk-pilot-wins-wn-readers-choice-award/feed/ 0 http://www.helpdeskpilot.com/blog/helpdesk-pilot-wins-wn-readers-choice-award/ Smart Rules & Customer Groups http://feedproxy.google.com/~r/helpdesk/~3/z7mcCxdeoEg/ http://www.helpdeskpilot.com/blog/smart-rules-customer-groups/#comments Thu, 15 Jan 2009 08:06:03 +0000 admin http://www.helpdeskpilot.com/blog/smart-rules-customer-groups/ Helpdesk Pilot gets 2 new plugins. Smart Rules & Customer Groups. Both these plugins where based on needs of some companies.

Smart Rules provides more intelligent automatic processing of tickets. While customer groups makes it possible for a group of customer share their tickets. Ideal for corporate clients where support requests from multiple people from the same company.

We would update these plugins based on more feedback we receive from you. We hope you find the plugins extremely useful.

]]> http://www.helpdeskpilot.com/blog/smart-rules-customer-groups/feed/ 0 http://www.helpdeskpilot.com/blog/smart-rules-customer-groups/ Helpdesk Pilot 4.2.0 released! http://feedproxy.google.com/~r/helpdesk/~3/MQsG4uLjlUM/ http://www.helpdeskpilot.com/blog/helpdesk-pilot-420-released/#comments Fri, 09 Jan 2009 10:37:17 +0000 admin http://www.helpdeskpilot.com/blog/helpdesk-pilot-420-released/ We are glad to announce the release of Helpdesk Pilot 4.2.0 and invite you to upgrade your helpdesk installation.

This release contains few new features, several minor bug fixes and improved support for new plugins.

Upgrade is FREE for all customer with valid support & upgrades contract.

Click here to view change log and to upgrade Click here to get 4.2.0.

]]> http://www.helpdeskpilot.com/blog/helpdesk-pilot-420-released/feed/ 0 http://www.helpdeskpilot.com/blog/helpdesk-pilot-420-released/ Helpdesk Pilot 4.1.0 released, upgrade today! http://feedproxy.google.com/~r/helpdesk/~3/kpEn5Y6uQMA/ http://www.helpdeskpilot.com/blog/helpdesk-pilot-410-released-upgrade-today/#comments Tue, 25 Nov 2008 13:17:47 +0000 admin http://www.helpdeskpilot.com/blog/helpdesk-pilot-410-released-upgrade-today/ We had been distributing the 4.1.0 version of Helpdesk Pilot to few our customers in last few days. It is now available to everyone. To get the latest version please raise a request from the priority support portal.

]]> http://www.helpdeskpilot.com/blog/helpdesk-pilot-410-released-upgrade-today/feed/ 0 http://www.helpdeskpilot.com/blog/helpdesk-pilot-410-released-upgrade-today/ Rolling out Helpdesk Pilot 4.1.0 http://feedproxy.google.com/~r/helpdesk/~3/u2ANIfTeCeE/ http://www.helpdeskpilot.com/blog/rolling-out-helpdesk-pilot-410/#comments Wed, 19 Nov 2008 09:41:05 +0000 admin http://www.helpdeskpilot.com/blog/rolling-out-helpdesk-pilot-410/ It’s been 3 months since we released Helpdesk Pilot 4.0.0. We have released a few builds during this period with minor fixes and enhancements. Helpdesk Pilot 4.1.0 is finally taking shape. This new version has very important security fixes and supports two new plugins. Smart Rules & Customer Groups. Few more rounds of testing before roll out the new version. Stay tuned.

]]> http://www.helpdeskpilot.com/blog/rolling-out-helpdesk-pilot-410/feed/ 0 http://www.helpdeskpilot.com/blog/rolling-out-helpdesk-pilot-410/ Open Source Help desk Software? http://feedproxy.google.com/~r/helpdesk/~3/hDhVS7OA5H0/ http://www.helpdeskpilot.com/blog/open-source-help-desk-software/#comments Thu, 02 Oct 2008 13:56:18 +0000 admin http://www.helpdeskpilot.com/blog/open-source-help-desk-software/ Is Helpdesk Pilot an Open Source Help Desk Software?

Many of our customers want to know if Helpdesk Pilot application code is Encrypted. The answer is NO. The php source code is open but not licensed under the open source license. While you are free to modify the look & feel of the application you are not permitted to modify PHP source.

PHP Source code modification is not advisable for two main reasons:

  • With every upgrade you are most likely to loose your changes
  • More importantly, we cannot support modified source code

Helpdesk Pilot is largely deployable as the source code is not encrypted and works with most of the shared hosting providers. Make sure you stay upgraded to the latest version.

]]> http://www.helpdeskpilot.com/blog/open-source-help-desk-software/feed/ 0 http://www.helpdeskpilot.com/blog/open-source-help-desk-software/ Helpdesk Pilot website updated http://feedproxy.google.com/~r/helpdesk/~3/WsKmRBvIlwg/ http://www.helpdeskpilot.com/blog/helpdesk-pilot-website-updated/#comments Sat, 09 Aug 2008 13:19:35 +0000 admin http://www.helpdeskpilot.com/blog/helpdesk-pilot-website-updated/ Along with the release of Helpdesk Pilot 4, we have revamped our website. It include detailed help desk feature info, customer spotlight, What’s new section and a dedicated page for existing customers to view their order history and claim upgrade.

Do email us your feedback!

]]> http://www.helpdeskpilot.com/blog/helpdesk-pilot-website-updated/feed/ 0 http://www.helpdeskpilot.com/blog/helpdesk-pilot-website-updated/ Helpdesk Pilot 4.0.0 released http://feedproxy.google.com/~r/helpdesk/~3/chb_5zJpqMo/ http://www.helpdeskpilot.com/blog/helpdesk-pilot-400-released/#comments Fri, 08 Aug 2008 13:14:29 +0000 admin http://www.helpdeskpilot.com/blog/helpdesk-pilot-400-released/ Thanks to all our customers, beta testers and well wishers.

We roll-out Hepdesk Pilot 4.0.0 today! It is a much awaited release with lots of new features and bug fixes.

Quick Highlight

  • Speed, It’s much much faster!
  • Extensible Reporting with Export
  • Better HTML mail format support
  • RSS Feeds for tickets
  • Google Apps Support (gmail pop & SMTP)
  • Compatible with PHP 5.2.5 and 5.2.6

    • More Info: Complete Feature List, Bug Fixes and Change Log:

    ]]>     http://www.helpdeskpilot.com/blog/helpdesk-pilot-400-released/feed/ 0 http://www.helpdeskpilot.com/blog/helpdesk-pilot-400-released/