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	<title>Steph Gray</title>
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	<link>https://stephgray.com</link>
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	<title>Steph Gray</title>
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	<item>
		<title>Impact drivers and Adam Smith</title>
		<link>https://stephgray.com/2026/06/impact-drivers-and-adam-smith/</link>
					<comments>https://stephgray.com/2026/06/impact-drivers-and-adam-smith/#respond</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Wed, 03 Jun 2026 22:02:16 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2743</guid>

					<description><![CDATA[As I see it, craft isn't demeaned by use of a machine - there's skill in blending them together with harmony and care.]]></description>
		
					<wfw:commentRss>https://stephgray.com/2026/06/impact-drivers-and-adam-smith/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		<enclosure url="https://stephgray.com/wp-content/uploads/2026/06/Win1776-tour-compressed.mp4" length="10511982" type="video/mp4" />

			</item>
		<item>
		<title>The Letters</title>
		<link>https://stephgray.com/2025/08/the-letters/</link>
					<comments>https://stephgray.com/2025/08/the-letters/#respond</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Fri, 15 Aug 2025 10:39:56 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2710</guid>

					<description><![CDATA[Photo: Harry Woolacott, my wife&#8217;s grandfather, and her aunt Tessa, c. 1942 As Helpful Digital, my team worked on the 75th anniversary of VE &#38; VJ Day in 2020, which was sadly overshadowed by the pandemic. Which explains the significance, I think, of the 80th anniversary this year, recognising this may be one of the [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2025/08/the-letters/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Monkey Tennis syndrome</title>
		<link>https://stephgray.com/2024/06/monkey-tennis-syndrome/</link>
					<comments>https://stephgray.com/2024/06/monkey-tennis-syndrome/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 11 Jun 2024 16:56:27 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[consulting]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2646</guid>

					<description><![CDATA[Sometimes, I&#8217;ve just felt a meeting or pitch slipping away from me. In desperation, I start to thrash around for a way out &#8211; throwing new ideas or angles into the conversation, trying to dig my way out of the hole in the hope that something &#8211; anything &#8211; lands and gives me firm ground [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2024/06/monkey-tennis-syndrome/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>Mavericks &#038; the Tutti Frutti client</title>
		<link>https://stephgray.com/2024/02/mavericks-the-tutti-frutti-client/</link>
					<comments>https://stephgray.com/2024/02/mavericks-the-tutti-frutti-client/#respond</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 19 Feb 2024 17:44:04 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Agency life]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2629</guid>

					<description><![CDATA[David C. Baker is a no-fluff specialist in how to run and grow marketing agencies, and I&#8217;ve been enjoying his newsletter and books over the last couple of years. Today&#8217;s instalment &#8211; Working With A Maverick &#8211; struck a chord with me: [A maverick] is someone who operates on the inside of the corporate (or [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2024/02/mavericks-the-tutti-frutti-client/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Practising Max</title>
		<link>https://stephgray.com/2024/01/practising-max/</link>
					<comments>https://stephgray.com/2024/01/practising-max/#respond</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Wed, 10 Jan 2024 10:16:16 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[leadership]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2605</guid>

					<description><![CDATA[When I first met Max St John, I think he had recently taken over running social media agency Nixonmcinnes in Brighton. It’s hard to fathom exactly why, since crafting marketing strategies for global brands seems about as distant a calling from his current work as in conflict training, bladesmithing and Daoist arts as you could [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2024/01/practising-max/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Ambitions for 2024</title>
		<link>https://stephgray.com/2023/12/ambitions-for-2024/</link>
					<comments>https://stephgray.com/2023/12/ambitions-for-2024/#respond</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sun, 31 Dec 2023 12:27:03 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2576</guid>

					<description><![CDATA[Given the turmoil in social media in the last year or so, it&#8217;s been lovely to see friends like Neil and Jeremy revive their blogging. I&#8217;ve been somewhat in awe of Dave and Jukesie&#8217;s ability to maintain theirs over the years and different jobs, while staying true to the idea of a personal blog alongside [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2023/12/ambitions-for-2024/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Oat milk and product strategy – getting stuck in with Climate Habits</title>
		<link>https://stephgray.com/2023/05/oat-milk-and-product-strategy-getting-stuck-in-with-climate-habits/</link>
					<comments>https://stephgray.com/2023/05/oat-milk-and-product-strategy-getting-stuck-in-with-climate-habits/#respond</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 01 May 2023 15:51:58 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/?p=2686</guid>

					<description><![CDATA[Originally published at climatehabits.co.uk Over the last three weeks I’ve been part of a Climate Habits group, so I’ve been through the process for myself. It’s inspiring stuff, with just enough structure to feel purposeful and a positive blend of simple technology and people helping each other. It’s not every day you come across the [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2023/05/oat-milk-and-product-strategy-getting-stuck-in-with-climate-habits/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>A few lessons learned from tracking The Queue</title>
		<link>https://stephgray.com/2022/09/a-few-lessons-learned-from-tracking-the-queue/</link>
					<comments>https://stephgray.com/2022/09/a-few-lessons-learned-from-tracking-the-queue/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 20 Sep 2022 07:45:11 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Development]]></category>
		<guid isPermaLink="false">https://stephgray.com/2022/09/a-few-lessons-learned-from-tracking-the-queue-2/</guid>

					<description><![CDATA[Just over a week ago, I got a call from a friend at DCMS asking for ideas on how they might help people to find the end of the queue for Her Majesty the Queen&#8217;s Lying-in-State. They had an interesting plan to livestream information to YouTube, and wanted to include some kind of live map [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2022/09/a-few-lessons-learned-from-tracking-the-queue/feed/</wfw:commentRss>
			<slash:comments>15</slash:comments>
		
		
			</item>
		<item>
		<title>Understanding the journey with a timeline</title>
		<link>https://stephgray.com/2022/01/timelines/</link>
					<comments>https://stephgray.com/2022/01/timelines/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sat, 29 Jan 2022 10:50:59 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[helpful]]></category>
		<category><![CDATA[timeline]]></category>
		<guid isPermaLink="false">https://stephgray.com/2022/01/timelines-2/</guid>

					<description><![CDATA[I&#8217;ve not written here much about leaving Helpful, the company I set up in 2010 and left in the early summer of 2021. I think I&#8217;m still processing it, to be honest. But one thing I have been meaning to share is something I stumbled into around March last year which had quite an impact [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2022/01/timelines/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>How to get Google Analytics reports by email</title>
		<link>https://stephgray.com/2022/01/how-to-get-google-analytics-reports-by-email/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 18 Jan 2022 10:02:59 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[google analytics]]></category>
		<category><![CDATA[website management]]></category>
		<guid isPermaLink="false">https://stephgray.com/2022/01/how-to-get-google-analytics-reports-by-email-2/</guid>

					<description><![CDATA[Google Analytics has an ancient feature tucked away to help you glance at your web stats without faff: scheduled reports by email. Here's how to set them up.]]></description>
		
		
		
			</item>
		<item>
		<title>Farewell Helpful</title>
		<link>https://stephgray.com/2021/04/farewell-helpful/</link>
					<comments>https://stephgray.com/2021/04/farewell-helpful/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 12 Apr 2021 07:00:56 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Agency life]]></category>
		<category><![CDATA[helpful]]></category>
		<guid isPermaLink="false">https://stephgray.com/2021/04/farewell-helpful-2/</guid>

					<description><![CDATA[I’m thrilled to be leaving Helpful in the hands of the people who have built it over the years with me and the rest of the team.]]></description>
		
					<wfw:commentRss>https://stephgray.com/2021/04/farewell-helpful/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>Lessons from the first 1,000km as a new bike commuter</title>
		<link>https://stephgray.com/2020/10/lessons-from-the-first-1000km-as-a-new-bike-commuter/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 06 Oct 2020 21:10:46 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[bike]]></category>
		<category><![CDATA[cycling]]></category>
		<category><![CDATA[gocycle]]></category>
		<category><![CDATA[lockdown]]></category>
		<guid isPermaLink="false">https://stephgray.com/2020/10/lessons-from-the-first-1000km-as-a-new-bike-commuter-2/</guid>

					<description><![CDATA[I noticed the other day that the odometer on my bike had ticked over 1,000km of riding. There&#8217;s a sentence I wouldn&#8217;t have anticipated writing back in February. In Spring, as lockdown started to ease a bit, I started looking into how I might get to work in central London from where I live &#8211; [&#8230;]]]></description>
		
		
		
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		<item>
		<title>The website MOT: 7 hallmarks of a good modern website</title>
		<link>https://stephgray.com/2020/07/the-website-mot-7-hallmarks-of-a-good-website-in-2020/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 28 Jul 2020 11:30:58 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Highlights]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Development]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[website]]></category>
		<guid isPermaLink="false">https://stephgray.com/2020/07/the-website-mot-7-hallmarks-of-a-good-website-in-2020-2/</guid>

					<description><![CDATA[Seven areas to look at to answer the question: how well does our website do its job, and what improvements do we need to make?]]></description>
		
		
		
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		<item>
		<title>The wrong clients</title>
		<link>https://stephgray.com/2019/12/the-wrong-clients/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 03 Dec 2019 00:28:45 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Agency life]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/12/the-wrong-clients-2/</guid>

					<description><![CDATA[We had a little retrospective last week to reflect on some of the highlights of the year in our website build and support work. We’ve built several sites we can be really proud of this year. We’ve made big leaps in our process and ways of working with separation of front and back end development, [&#8230;]]]></description>
		
		
		
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		<title>What might digital comms under Boris look like?</title>
		<link>https://stephgray.com/2019/07/what-might-digital-comms-under-boris-look-like/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Wed, 24 Jul 2019 20:49:53 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Boris]]></category>
		<category><![CDATA[civil service]]></category>
		<category><![CDATA[digital comms]]></category>
		<category><![CDATA[politics]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/07/what-might-digital-comms-under-boris-look-like-2/</guid>

					<description><![CDATA[It’s a hot week, so here’s my heatwave-hot hot takes on where digital comms under Prime Minister Boris Johnson might go. Given the Cabinet clear-out and the style of Boris and &#8211; crucially &#8211; his team, this feels more like the start of the Coalition in 2010 than the start of Theresa May’s government in [&#8230;]]]></description>
		
		
		
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		<title>How to make &#8220;working out loud&#8221; work</title>
		<link>https://stephgray.com/2019/07/how-to-make-working-out-loud-work/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 11 Jul 2019 14:16:03 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[working out loud]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/07/how-to-make-working-out-loud-work-2/</guid>

					<description><![CDATA[A tweet from Dave reminded me how hard it is to actually work out loud. Since writing this at the end of March, I’ve been able to do precisely nothing about it! 😡 https://t.co/Eb8ffBEG2b &#8212; Dave Briggs (@davebriggs) June 17, 2019 For a start, you need the time to write something for yourself which nobody [&#8230;]]]></description>
		
		
		
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		<title>As a foodie, I have too many recipe books I never use&#8230;</title>
		<link>https://stephgray.com/2019/06/as-a-foodie-i-have-too-many-recipe-books-i-never-use/</link>
					<comments>https://stephgray.com/2019/06/as-a-foodie-i-have-too-many-recipe-books-i-never-use/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sun, 30 Jun 2019 21:14:11 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[cooking]]></category>
		<category><![CDATA[Family]]></category>
		<category><![CDATA[food]]></category>
		<category><![CDATA[random]]></category>
		<category><![CDATA[recipe]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/06/as-a-foodie-i-have-too-many-recipe-books-i-never-use-2/</guid>

					<description><![CDATA[Chez Gray, we&#8217;re into our cooking. Not like crazy obsessive, but we&#8217;ve always enjoyed making interesting food. So over time, we&#8217;ve accumulated quite a lot of recipe books &#8211; over 80, actually. But despite them being to hand, and full of interesting recipes, we found we weren&#8217;t using them much. Some sat on the shelf, [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2019/06/as-a-foodie-i-have-too-many-recipe-books-i-never-use/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		<enclosure url="https://postbureaucrat.com/wp-content/uploads/2019/06/Foodomiser-demo.mp4" length="2998878" type="video/mp4" />

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		<item>
		<title>Being no-nonsense in a nonsense world</title>
		<link>https://stephgray.com/2019/04/being-no-nonsense-in-a-nonsense-world/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Fri, 26 Apr 2019 05:00:23 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Agency life]]></category>
		<category><![CDATA[nonsense]]></category>
		<category><![CDATA[Rupert Bowater]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/04/being-no-nonsense-in-a-nonsense-world-2/</guid>

					<description><![CDATA[Like a lot of people, I ldentify strongly with the idea of no-nonsense. Being practical, and down to earth and rooted in experience and hard work. Not pretending to be what you’re not. When I started a business, I used ‘for people with more sense than money’ as strapline, which seemed to resonate. But a [&#8230;]]]></description>
		
		
		
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		<title>Long haul</title>
		<link>https://stephgray.com/2019/03/long-haul/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 21 Mar 2019 22:23:55 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[aviation]]></category>
		<category><![CDATA[social simulator]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/03/long-haul-2/</guid>

					<description><![CDATA[I don't tend to feel I can write much here about the other side of what I've been doing these past nine years - our crisis simulation work. But here's a little flight of fancy into what simulating social media crises has to do with planes. Or something.]]></description>
		
		
		
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		<title>It&#8217;s OK to reinvent the wheel</title>
		<link>https://stephgray.com/2019/01/its-ok-to-reinvent-the-wheel/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 14 Jan 2019 09:20:28 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[duplication]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[user generated content]]></category>
		<guid isPermaLink="false">https://stephgray.com/2019/01/its-ok-to-reinvent-the-wheel-2/</guid>

					<description><![CDATA[Bureaucracies are quicker to mandate common solutions than they should be. Set common standards and require interoperability, for sure. Insist that teams achieve benchmarks and hygiene factors, but make the space for different approaches to compete within broad rules.]]></description>
		
		
		
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		<title>Blogging as thinking</title>
		<link>https://stephgray.com/2018/12/blogging-as-thinking/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 31 Dec 2018 11:54:08 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[reflection]]></category>
		<category><![CDATA[resolutions]]></category>
		<guid isPermaLink="false">https://stephgray.com/2018/12/blogging-as-thinking-2/</guid>

					<description><![CDATA[2008-9 was a good time for me. I was a few months into an amazing new job thinking about how a government department might use social media creatively for communications and policymaking; and in the early months too of being a new dad. Work-wise, our little team did some amazing things that year, from low [&#8230;]]]></description>
		
		
		
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		<title>Traindomiser 2: this time, it’s multimodal</title>
		<link>https://stephgray.com/2018/03/traindomiser-2-this-time-its-multimodal/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 27 Mar 2018 07:41:22 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[traindomiser]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[triprandomiser]]></category>
		<guid isPermaLink="false">https://stephgray.com/2018/03/traindomiser-2-this-time-its-multimodal-2/</guid>

					<description><![CDATA[My family enjoys trains, apps and adventure. In Episode 1, this led us to a half term adventure with The Traindomiser, an app we made to help us pick a random UK destination and tell us how to get there by train. We had a good time, via Wellingborough, Ingatestone, Aldershot and Southend. Our first [&#8230;]]]></description>
		
		
		
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		<item>
		<title>How to be a Very Stable Genius</title>
		<link>https://stephgray.com/2018/01/how-to-be-a-very-stable-genius/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 18 Jan 2018 08:21:11 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/2018/01/how-to-be-a-very-stable-genius-2/</guid>

					<description><![CDATA[I&#8217;ve not pitched a session at UKGovcamp for a few years, but I&#8217;m hoping to pitch one this year on something that&#8217;s been troubling me for a while. How does social media and digital culture affect our state of mind, and what can we practically do about it? A note of clarification on the title: [&#8230;]]]></description>
		
		
		
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		<item>
		<title>The Traindomiser: a train adventure</title>
		<link>https://stephgray.com/2017/10/the-traindomiser-a-train-adventure/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 26 Oct 2017 12:41:08 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Family]]></category>
		<category><![CDATA[holiday]]></category>
		<category><![CDATA[open data]]></category>
		<category><![CDATA[train]]></category>
		<guid isPermaLink="false">https://stephgray.com/2017/10/the-traindomiser-a-train-adventure-2/</guid>

					<description><![CDATA[We were having a family chat over breakfast one Sunday morning about the kind of holidays we enjoy: “Somewhere interesting &#38; exciting” “Somewhere not too bleak” “Go interrailing” “Go somewhere on a beach” As it’s a truth commonly acknowledged that a chap in possession of a weekend must be in need of a coding project, [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Agent O</title>
		<link>https://stephgray.com/2017/09/agent-o/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Fri, 01 Sep 2017 05:00:08 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[digital heroes]]></category>
		<category><![CDATA[luke oatham]]></category>
		<guid isPermaLink="false">https://stephgray.com/2017/09/agent-o-2/</guid>

					<description><![CDATA[September 2012: five years ago. The paralympic and olympic champions were parading down the Strand. David Cameron and Nick Clegg were crowdsourcing ways to cut red tape. GOV.UK was still an alpha. Luke Oatham quit his newly permanent civil service job to come and work with me. Like all good business decisions, neither of us [&#8230;]]]></description>
		
		
		
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		<item>
		<title>20 things I learned at CommsCamp 2017</title>
		<link>https://stephgray.com/2017/07/20-things-i-learned-at-commscamp-2017/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Fri, 14 Jul 2017 17:00:07 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[commscamp]]></category>
		<category><![CDATA[unconference]]></category>
		<guid isPermaLink="false">https://stephgray.com/2017/07/20-things-i-learned-at-commscamp-2017-2/</guid>

					<description><![CDATA[I&#8217;ve been at the annual summer CommsCamp unconference event in Birmingham today organised by the awesome Dan Slee, Emma Rogers and volunteer team. The 20-things-I-learned format is a good one, so here goes again: The General Data Protection Regulation kicks in from May 2018 and we should all learn more about it: not least because we&#8217;ll [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Digital Hero: Stephen Hale</title>
		<link>https://stephgray.com/2017/03/digital-hero-stephen-hale/</link>
					<comments>https://stephgray.com/2017/03/digital-hero-stephen-hale/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 27 Mar 2017 19:25:34 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[digital heroes]]></category>
		<category><![CDATA[Stephen Hale]]></category>
		<guid isPermaLink="false">https://stephgray.com/2017/03/digital-hero-stephen-hale-2/</guid>

					<description><![CDATA[The thing about digital engagement is, followed to its logical conclusion, it drives a rational person to despair. To do online consultation well, you really need to fix consultation itself, which involves rethinking the roles of Civil Servant and minister, and finding precious pockets of political will and bureaucratic opportunity, rare as hens&#8217; teeth. Focussing on [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2017/03/digital-hero-stephen-hale/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
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		<item>
		<title>In 2016, I&#8230;</title>
		<link>https://stephgray.com/2016/12/in-2016-i/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sat, 31 Dec 2016 00:36:33 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/2016/12/in-2016-i-2/</guid>

					<description><![CDATA[Taking a cue from Matt Jukes and others, here&#8217;s some of my abiding memories of 2016, in pictures: Took a bit more time to think and let things percolate on my daily commute into London. Tried looking for answers to Why (which I struggle with), as well as How (which is where I&#8217;m more comfortable). Found [&#8230;]]]></description>
		
		
		
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		<item>
		<title>On experts and amateurs</title>
		<link>https://stephgray.com/2016/07/on-experts-and-amateurs/</link>
					<comments>https://stephgray.com/2016/07/on-experts-and-amateurs/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 26 Jul 2016 22:30:52 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[expertise]]></category>
		<category><![CDATA[feedback]]></category>
		<guid isPermaLink="false">https://stephgray.com/2016/07/on-experts-and-amateurs-2/</guid>

					<description><![CDATA[When Stephen Hale blogs about something, I usually stroke my chin and nod approvingly. But there&#8217;s something in his latest post &#8211; about favouring expert skill over gifted amateurs, the troubles me quite a lot. In practice, if we need graphic design, we either need an in house graphic designer to do it or we need [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2016/07/on-experts-and-amateurs/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
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		<item>
		<title>What good digital consultation looks like</title>
		<link>https://stephgray.com/2015/11/what-good-digital-consultation-looks-like/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Wed, 18 Nov 2015 21:39:05 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Highlights]]></category>
		<category><![CDATA[Consultation]]></category>
		<category><![CDATA[department of health]]></category>
		<category><![CDATA[digital engagement]]></category>
		<category><![CDATA[open policymaking]]></category>
		<guid isPermaLink="false">https://stephgray.com/2015/11/what-good-digital-consultation-looks-like-2/</guid>

					<description><![CDATA[This popped into my timeline today, from the fabulous digital team at the Department of Health. Stephen and Susy distill down to 37 minutes the conclusions from the experiments they&#8217;ve tried and sometimes tough lessons they&#8217;ve learned from iterating their organisation&#8217;s approach to online consultation over the last few years*. https://www.youtube.com/watch?v=xON4J3qkBqs It&#8217;s brilliant in its honesty, but [&#8230;]]]></description>
		
		
		
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		<title>A better website brief</title>
		<link>https://stephgray.com/2015/07/a-better-website-brief/</link>
					<comments>https://stephgray.com/2015/07/a-better-website-brief/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 16 Jul 2015 19:33:24 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Highlights]]></category>
		<category><![CDATA[briefs]]></category>
		<category><![CDATA[procurement]]></category>
		<category><![CDATA[website development]]></category>
		<category><![CDATA[wordpress]]></category>
		<guid isPermaLink="false">https://stephgray.com/2015/07/a-better-website-brief-2/</guid>

					<description><![CDATA[As someone who runs an agency offering WordPress website development, I get quite a lot of website development briefs in my inbox. Some are excellent: they give me and the team a clear sense of what&#8217;s required. Typically, they&#8217;re documents under 20 pages long which talk quite a lot about users and goals and priorities, about what&#8217;s [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2015/07/a-better-website-brief/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
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		<title>20 things I learned at #CommsCamp15</title>
		<link>https://stephgray.com/2015/07/20-things-i-learned-at-commscamp15/</link>
					<comments>https://stephgray.com/2015/07/20-things-i-learned-at-commscamp15/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 09 Jul 2015 18:11:05 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[commscamp]]></category>
		<category><![CDATA[commscamp15]]></category>
		<category><![CDATA[social media]]></category>
		<guid isPermaLink="false">https://stephgray.com/2015/07/20-things-i-learned-at-commscamp15-2/</guid>

					<description><![CDATA[I&#8217;ve spent a really lovely day at CommsCamp in Birmingham, recharging my batteries after a busy few weeks. Spending time listening to (mainly) public sector comms people doing interesting things in their organisations has taught me loads about what&#8217;s happening at the cutting edge. It&#8217;s also reminded me just how powerful the unconference format is with the [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2015/07/20-things-i-learned-at-commscamp15/feed/</wfw:commentRss>
			<slash:comments>3</slash:comments>
		
		
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		<title>Five years down the road</title>
		<link>https://stephgray.com/2015/05/five-years-down-the-road/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sat, 16 May 2015 09:21:58 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/2015/05/five-years-down-the-road-2/</guid>

					<description><![CDATA[Five years ago this weekend, I packed up my things at BIS, waved goodbye to the Civil Service and set up Helpful Technology as a freelance business. As with so much in life, I think former Friends star Jennifer Aniston says it best: When you accept a role in a pilot, you automatically sign up for [&#8230;]]]></description>
		
		
		
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		<title>Digital people by the ounce</title>
		<link>https://stephgray.com/2015/02/digital-people-by-the-ounce/</link>
					<comments>https://stephgray.com/2015/02/digital-people-by-the-ounce/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 05 Feb 2015 21:17:02 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[digital services framework]]></category>
		<category><![CDATA[g-cloud]]></category>
		<category><![CDATA[gds]]></category>
		<category><![CDATA[procurement]]></category>
		<guid isPermaLink="false">https://stephgray.com/2015/02/digital-people-by-the-ounce-2/</guid>

					<description><![CDATA[Five years ago, I remember being in Government trying to buy an enterprise licence for Huddle, an innovative UK cloud-based project management tool. In those days, the technical co-founder himself would pop round our office to sort things out, and it took days of internal negotiation with IT colleagues to reassure them that using a secure [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2015/02/digital-people-by-the-ounce/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
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		<title>Day 1</title>
		<link>https://stephgray.com/2015/01/day-1/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Wed, 21 Jan 2015 09:13:32 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[bis]]></category>
		<category><![CDATA[digital action plan]]></category>
		<category><![CDATA[dius]]></category>
		<category><![CDATA[lord drayson]]></category>
		<category><![CDATA[science]]></category>
		<category><![CDATA[Skills]]></category>
		<guid isPermaLink="false">https://stephgray.com/2015/01/day-1-2/</guid>

					<description><![CDATA[I was sorry to see the Science &#38; Innovation minister get the chop. Over the previous few months, we&#8217;d done some remarkably creative things: one of the early commentable policy documents, and a properly digital consultation on a White Paper. I&#8217;ll admit to being somewhat starstruck by ministers on the whole, so it felt like we&#8217;d built up [&#8230;]]]></description>
		
		
		
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		<title>Simpler, clearer, fairer</title>
		<link>https://stephgray.com/2014/11/simpler-clearer-fairer/</link>
					<comments>https://stephgray.com/2014/11/simpler-clearer-fairer/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 25 Nov 2014 22:38:09 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[#diggovreview]]></category>
		<category><![CDATA[labour]]></category>
		<category><![CDATA[politics]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/11/simpler-clearer-fairer-2/</guid>

					<description><![CDATA[I attended the launch of Labour&#8217;s Digital Government Review tonight: the culmination of a few days&#8217; fiddling and some heroic web publishing by my colleague Al, helping the Review team get the report online in commentable form. I didn&#8217;t have anything to do with the content, but I think there&#8217;s some interesting ideas contained within [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2014/11/simpler-clearer-fairer/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
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		<title>The great offices of State</title>
		<link>https://stephgray.com/2014/10/the-great-offices-of-state/</link>
					<comments>https://stephgray.com/2014/10/the-great-offices-of-state/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Mon, 06 Oct 2014 20:03:48 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/10/the-great-offices-of-state-2/</guid>

					<description><![CDATA[Photo: Jimmy Harris/Flickr I&#8217;m something of a closet nerd when it comes to Government buildings. I&#8217;ve been in and out of dozens of them for over a decade now: agency-side, at the late-lamented COI and as an assiduous, networking civil servant. I once set up a Flickr group of Creative Commons-licensed images of Whitehall HQs. Above [&#8230;]]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
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		<title>The digital comms planner</title>
		<link>https://stephgray.com/2014/09/the-digital-comms-planner/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Wed, 03 Sep 2014 06:00:26 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Highlights]]></category>
		<category><![CDATA[campaign]]></category>
		<category><![CDATA[comms plan]]></category>
		<category><![CDATA[lean canvas]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[strategy]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/09/the-digital-comms-planner-2/</guid>

					<description><![CDATA[At Helpful HQ we&#8217;re a big fan of tools like the Lean Canvas or our friends Comms2Point0&#8217;s Comms Planning tool (PDF). A simple plan on a page or two that sets out what you&#8217;re trying to achieve, how you&#8217;ll know if you&#8217;ll achieve it, and what you&#8217;ll do to get there is more useful than a fistful [&#8230;]]]></description>
		
		
		
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		<title>Small umbrellas</title>
		<link>https://stephgray.com/2014/09/small-umbrellas/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 02 Sep 2014 06:29:50 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Consultation]]></category>
		<category><![CDATA[digital engagement]]></category>
		<category><![CDATA[online communities]]></category>
		<category><![CDATA[outreach]]></category>
		<category><![CDATA[stakeholders]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/09/small-umbrellas-2/</guid>

					<description><![CDATA[Here&#8217;s a conversation that I have quite frequently during training courses when we play Dave Briggs&#8217; evergreen Digital Engagement Game: Me: So, tell me how you&#8217;ll implement your plan&#8230; Team: Well, we&#8217;ll [do creative stuff with social media] and work with our stakeholder group to get the message out to the audience. Me: So, are your [&#8230;]]]></description>
		
		
		
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		<title>Buzzfeed, Lego and government communication</title>
		<link>https://stephgray.com/2014/06/buzzfeed-lego-and-government-communication/</link>
					<comments>https://stephgray.com/2014/06/buzzfeed-lego-and-government-communication/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 05 Jun 2014 20:07:34 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[buzzfeed]]></category>
		<category><![CDATA[content strategy]]></category>
		<category><![CDATA[gov.uk]]></category>
		<category><![CDATA[politics]]></category>
		<category><![CDATA[propriety]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/06/buzzfeed-lego-and-government-communication-2/</guid>

					<description><![CDATA[Every Scot would be £1,400 better off each year by staying part of the UK, Government analysis shows, apparently. Some people feel it&#8217;s wrong that civil service communicators are campaigning against a &#8216;Yes&#8217; vote in this autumn&#8217;s referendum. Though it makes me feel a little queasy*, that&#8217;s OK, it&#8217;s UK Government policy. That&#8217;s what they&#8217;re there [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2014/06/buzzfeed-lego-and-government-communication/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
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		<title>Doing the right thing right</title>
		<link>https://stephgray.com/2014/05/doing-the-right-thing-right/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 29 May 2014 06:38:50 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[grantham]]></category>
		<category><![CDATA[launch]]></category>
		<category><![CDATA[wordpress]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/05/doing-the-right-thing-right-2/</guid>

					<description><![CDATA[Our office partners, Claremont, have a new motto: Do the right thing right. It&#8217;s annoying, because it&#8217;s probably what I&#8217;d choose if I were choosing a motto for what we do. More than kudos, more than money, more than publicity, the sense of craft in building a really good website or delivering some really useful training for [&#8230;]]]></description>
		
		
		
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		<title>Four more years</title>
		<link>https://stephgray.com/2014/05/four-more-years/</link>
					<comments>https://stephgray.com/2014/05/four-more-years/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sun, 18 May 2014 20:42:32 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[helpful technology]]></category>
		<category><![CDATA[team]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/05/four-more-years-2/</guid>

					<description><![CDATA[Four years ago, I left the Civil Service and started trading, rather than simply blogging, as Helpful Technology. This time last year, we&#8217;d become a team of three, and by this July, we&#8217;ll be six strong. A business that started out as some optimistic freelancing has become something that pays people&#8217;s mortgages. It&#8217;s all got [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2014/05/four-more-years/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
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		<item>
		<title>On freelancing</title>
		<link>https://stephgray.com/2014/04/on-freelancing/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 01 Apr 2014 06:35:40 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[ben proctor]]></category>
		<category><![CDATA[dan slee]]></category>
		<category><![CDATA[digital heroes]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/04/on-freelancing-2/</guid>

					<description><![CDATA[The giant of local government social media at the coalface, Dan Slee, has gone freelance. I&#8217;m not sure why I&#8217;ve not written up Dan as one of my digital heroes here before, because he certainly is one. He&#8217;s the kind of innovator it&#8217;s hard to dismiss &#8211; someone with deep journalism and government experience, Zen-like [&#8230;]]]></description>
		
		
		
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		<item>
		<title>What holds people back?</title>
		<link>https://stephgray.com/2014/03/what-holds-people-back/</link>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 06 Mar 2014 08:13:55 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Highlights]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[digital skills]]></category>
		<category><![CDATA[DWP digital academy]]></category>
		<category><![CDATA[strategy]]></category>
		<guid isPermaLink="false">https://stephgray.com/2014/03/what-holds-people-back-2/</guid>

					<description><![CDATA[What holds people back from using digital tools and techniques at work? Is it that they need someone to tell them what Twitter is for? Or is it that they couldn&#8217;t tweet if they wanted to: the system would block it and their boss would look disapproving. Maybe the Press Office runs a tight ship [&#8230;]]]></description>
		
		
		
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		<title>In 2014, let&#8217;s get digital skills out of the classroom</title>
		<link>https://stephgray.com/2013/12/get-out-of-the-classroom/</link>
					<comments>https://stephgray.com/2013/12/get-out-of-the-classroom/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Sun, 29 Dec 2013 04:49:53 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[digital gym]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[Skills]]></category>
		<guid isPermaLink="false">https://stephgray.com/2013/12/get-out-of-the-classroom-2/</guid>

					<description><![CDATA[One early morning the other week, I was in the office sorting out evaluation forms from six of the digital skills courses our team had delivered over the last few days. Responses to &#8216;How would you rate X as a facilitator?&#8217;, &#8216;Did the course meet its objectives?&#8217;, &#8216;What three things will you take away from the [&#8230;]]]></description>
		
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			<slash:comments>5</slash:comments>
		
		
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		<title>Whither digital communication?</title>
		<link>https://stephgray.com/2013/10/whither-digital-communication/</link>
					<comments>https://stephgray.com/2013/10/whither-digital-communication/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 08 Oct 2013 06:28:37 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[capability review]]></category>
		<category><![CDATA[GCN]]></category>
		<category><![CDATA[Skills]]></category>
		<category><![CDATA[strategy]]></category>
		<guid isPermaLink="false">https://stephgray.com/2013/10/whither-digital-communication-2/</guid>

					<description><![CDATA[If GOV.UK is delivering the website, what&#8217;s the purpose of digital communications teams in government departments? That&#8217;s one of the interesting issues tackled by the Cabinet Office&#8217;s Digital Communication Capability Review, whose draft report is online for public comment for another couple of days. It&#8217;s a fine piece of work, led by some creative thinkers [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2013/10/whither-digital-communication/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
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		<item>
		<title>Fêting failure</title>
		<link>https://stephgray.com/2013/09/feting-failure/</link>
					<comments>https://stephgray.com/2013/09/feting-failure/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 12 Sep 2013 20:36:54 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<guid isPermaLink="false">https://stephgray.com/2013/09/feting-failure-2/</guid>

					<description><![CDATA[I&#8217;ve always suspected there&#8217;s a damn sight less success around than people claim, and a damn sight more dumb luck and hidden failure brushed under the carpet. There&#8217;s a lovely piece by John Coventry on failure over on Wonkcomms today that really struck a chord with me: I’ve always thought that being on the frontline of communicating the work [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2013/09/feting-failure/feed/</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
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		<title>Keeping up with our clients</title>
		<link>https://stephgray.com/2013/09/keeping-up-with-our-clients/</link>
					<comments>https://stephgray.com/2013/09/keeping-up-with-our-clients/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Thu, 12 Sep 2013 07:43:13 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[dashboard]]></category>
		<guid isPermaLink="false">https://stephgray.com/2013/09/keeping-up-with-our-clients-2/</guid>

					<description><![CDATA[Our clients do some jolly interesting things online. Of course, I would say that, but they really do: everything from podcasting about alternatives to Trident to fighting dodgy landlords, arguing for involving the public in deciding how to deal with Syria to arguing the case for reorganising A&#38;E departments. Like a lot of digital agencies, [&#8230;]]]></description>
		
					<wfw:commentRss>https://stephgray.com/2013/09/keeping-up-with-our-clients/feed/</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>What public consultation can look like</title>
		<link>https://stephgray.com/2013/09/what-public-consultation-can-look-like/</link>
					<comments>https://stephgray.com/2013/09/what-public-consultation-can-look-like/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 10 Sep 2013 07:04:50 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[bis]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[Consultation]]></category>
		<category><![CDATA[consumer rights]]></category>
		<category><![CDATA[openpolicy]]></category>
		<guid isPermaLink="false">https://stephgray.com/2013/09/what-public-consultation-can-look-like-2/</guid>

					<description><![CDATA[I&#8217;ve been a bit grumpy lately that use of digital tools to engage the public creatively around policy consultations has stalled. Sure, there&#8217;s some good tweeting, and some creative ministerial webchats, but not much that tackles the showstopping barriers of impenetrable language, lengthy response forms and boring or loaded questions. What BIS has done with [&#8230;]]]></description>
		
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			<slash:comments>5</slash:comments>
		
		
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		<title>What archaeology can teach us about agile web projects</title>
		<link>https://stephgray.com/2013/08/what-archaeology-can-teach-us-about-agile-web-projects/</link>
					<comments>https://stephgray.com/2013/08/what-archaeology-can-teach-us-about-agile-web-projects/#comments</comments>
		
		<dc:creator><![CDATA[lesteph]]></dc:creator>
		<pubDate>Tue, 20 Aug 2013 07:00:04 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[agile]]></category>
		<category><![CDATA[archaeology]]></category>
		<category><![CDATA[project management]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[web]]></category>
		<guid isPermaLink="false">https://stephgray.com/2013/08/what-archaeology-can-teach-us-about-agile-web-projects-2/</guid>

					<description><![CDATA[These days, everyone wants to be &#8216;agile&#8217;. At root, it&#8217;s a project management discipline that fixes cost and quality, rather than scope &#8211; so you never face unexpected surprises at the end of a project (but may not end up with what you originally thought you wanted). That&#8217;s normally a good thing: after all, no battle [&#8230;]]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
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