Executive blog

The Madness of HR Initiatives

Linda Henman — Mon, 23 Jan 2012 16:31:25 +0000

Frequently I receive notice of a workshop or webinar that another consultant will offer. Since I once belonged to a human resources organization, my name appears on virtually every mailing list on the planet. Today I received an invitation to a webinar entitled “Managing Employees from Hell: Discipline That Gets Results.” Where do these companies [...]

The Madness of HR Initiatives is by Linda Henman. Her articles appear regularly at HenmanPerformanceGroup.com in the Leadership blog.

Oblivion: It’s Sweeping the Nation

Linda Henman — Fri, 20 Jan 2012 19:25:34 +0000

I suspect most of us roam the earth because our foremothers and fathers possessed an acute sense for survival. These survival skills must have included a keen awareness of their surroundings, perceptivity to changes, heightened consciousness, and the finely-honed interpersonal sensitivities to co-exist with other humans for long rides in covered wagons or ship steerage. [...]

Oblivion: It’s Sweeping the Nation is by Linda Henman. Her articles appear regularly at HenmanPerformanceGroup.com in the Leadership blog.

What is Customer Service?

Linda Henman — Mon, 09 Jan 2012 20:20:18 +0000

When I was learning to read, teachers encouraged me to look for “contextual clues” to figure out what a given word meant. If we were to do that in analyzing “customer service,” we might erroneously conclude that it has to do with serving customers. “Customer service” describes what a given company decides you should have. [...]

What is Customer Service? is by Linda Henman. Her articles appear regularly at HenmanPerformanceGroup.com in the Leadership blog.