E911 Talk PodCast

E911 Talk 86 - The NG911 FirstNet

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Tue, 29 May 2012 17:03:37 GMT

What will the NG 911 FirstNet look like? This core network will provide connectivity to the radio access networks (RAN) made up of the 4G/LTE broadband networks in the various states. There will be a backhaul network connecting the RAN networks to the core, and PSAP connectivity via broadband local services

E911 Talk 86 NG911 FirstNet

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 28 May 2012 22:14:43 GMT

There was considerable speculation on who would manage, and own the licensing rights, for this new piece of prime beachfront real estate, as well as how the $7 billion Network Construction Trust fund would be managed. Wow! Just when you thought you were starting to understand this stuff technically, the political side raises its head! Considerable oversight was included in the "management" of NG911 FirstNet, and hopefully that will ensure its success from a technical as well as regulatory perspective.

E911 Talk 86 NG911 FirstNet

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 28 May 2012 22:14:41 GMT

E911 Talk 86 - NG911 FirstNet

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 28 May 2012 21:59:57 GMT

"customers" access fees. So what will FirstNet look like? Very much like any other large enterprise network, there will be national and regional data centers that make up the "core network". This core network will provide connectivity to the radio access networks (RAN) made up of the 4G/LTE broadband networks in the various states. There will be a backhaul network connecting the RAN networks to the core, and PSAP connectivity via broadband local services

E911 Talk 86 - The NG911 FirstNet

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 28 May 2012 14:09:21 GMT

E911 Talk 85 - MLTS in The Cherry Capitol

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 19 May 2012 12:47:11 GMT

This past week I had an opportunity to present to a group of individuals in Traverse City Michigan. The event was set up by Lori Luegers with TeleComp Solutions, Inc. who aids municipalities and educational institutions with E-rate grants. The session was attended by users from the Traverse City area, as well as people from downstate, and we were fortunate enough to be hosted by the Grand Traverse County 911 Central Dispatch.

E911 Talk 84 - Time for Federal E911 Legislation?

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 13 May 2012 17:19:36 GMT

Where the NENA MLTS committee stopped, didn't take into consideration the implementation side of the network. While some carriers make this task a simple one to implement, others do not, and costly additional services are required to be activated in order to pass any station specific phone number to the PSAP.

E911 Talk 83 - US School E911 VoIP Call Routed to Canada

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 06 May 2012 03:27:19 GMT

The immediate question was "How could this happen?" The initial suspect being the new VoIP system installed last December by Broadvox. or the VPC provider providing E911 connectivity. As usual, the press sees "E911 failure" and "Voice over IP" in the same sentence, and they immediately draw the conclusion that the two technologies are related and at fault of the problem. Even Manhattan Police Chief Howard Martin responded, "it had nothing to do with us, it was a problem at the school."

Telecom Junkies - The Great E911 Debate Prequel

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 04 May 2012 21:24:33 GMT

Thanks to George David, President of CCMI and publisher of The Voice Report and the Telecom Junkies Podcast for hosting this Prequel of the Great E911 Debate scheduled for Sunday May 20th at the IAUG Education Conference in Boston. Joining me on this episode is Nick Maier (RedSky), Bill Svein (911 ETC), Tim Kenyon (Conveyant Systems) and Lev Deitch (911 Enable).

E911 Talk #82 - Systemic Technological Stagnation

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 28 Apr 2012 22:42:09 GMT

What exactly is the problem? Why is texting to 911 so difficult when we can text any other device in the world? Several vendors have shown off product and concepts dealing with these issues.

E911 Talk 81 - Globality of Emergency Services

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 22 Apr 2012 17:13:21 GMT

We live in a world where the App is King. One of the main problems with 911,112, 999 and whatever other number might be in use, is the number itself. Society has come too far for those numbers to change. Or has it? Maybe we just need a fresh outlook on things.

E911 Talk #80 - EENA NG112 LTD

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 15 Apr 2012 13:38:28 GMT

This week Fletch talks about how Next Generation Emergency Services is going GLOBAL with the issue of the European Emergency Number Association's NG112 Long Term Definition document. This new standard is in concert with the North American NENA i3 NG911 standard and is to be presented at the EENA EU Emergency Services Workshop 2012 in Riga, Latvia April 18-20

E911 Talk Podcast #79 - 911 Legal Expert Martha Buyer, PLLC

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 07 Apr 2012 14:40:22 GMT

This week I am turning over the keyboard and microphone to 911 legal expert Martha Buyer. Martha graciously recorded this audio version of her monthly article published in Journal of the Bar Association of Erie County, NY that discussed MLTS E911 requirements and 'location resolution' practices that are providing better information with less effort on the part of the PBX administrator.

E911 Talk Podcast #78 - WE . . . The People

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 31 Mar 2012 17:43:05 GMT

Many experts in the industry have been predicting that 2012 will be a banner year for 911 and the evolution to NG 911, as we continue to raise the awareness of this desperately needed technological refresh. Enabling this fundamental shift in the way we deal with calls for help, is going to require support from many levels, including regulatory and legislative reinforcement. Getting our legislators to understand the problem, is as much of an issue as the problem itself, and left up to industry lobbyists, will only ensure that the one with the most cash will be the dominant player.

E911 Talk #77 - E911 Consultants

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 24 Mar 2012 20:25:41 GMT

911 is not a difficult topic, but it is one that is often misunderstood. Based on my readers input, presentations that list the common 911 myths are at the top of the popular list. But , why do these myths even exist? The answer stems from the lack of education within the industry. I'm not saying that the education is missing, I'm saying that there is a lack of people taking advantage of the education, and certifications, that exist.

E911 Talk #76 - Mich to Make SWATTING a Felony

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 18 Mar 2012 02:56:27 GMT

The State of Michigan has a bill that aims to make persons guilty of making false calls to Police a felony offense with up to 4 years in prison in an attempt to curb the rash of SWATTING incidents that have been plauging Public Safety costing millions in tax dollars and putting our 1st responders in additional danger.

E911 Talk #75 - Avaya E911 Select Product Partners

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 12 Mar 2012 02:38:55 GMT

On March 6th Avaya announced the Select Product Program making specific DevConnect partner products available directly from Avaya. 911ETC with their hosted E911 and Conveyant Systems with their Sentry product for Enterprise E911 were designated as SPP for their innovative E911 value add to the Avaya portfolio.

E911 Talk #74 - GIS - Gee I Dont Know

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 03 Mar 2012 18:45:05 GMT

With NG911 on the way, GIS or Geographical Information Systems will provide relevant information about the location and related information about an emergency call. Important geospatial information provides critical information to Public Safety. If GIS is wrong, then things can go badly. With ANI/ALI no longer required or potentially not available, we will be very reliant on this information.

E911 Talk #73 - More text to 911 - ALMOST

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 27 Feb 2012 00:00:27 GMT

NG911 is the hot topic in Public Safety for 2012, and PSAPs are upgrading their gear with Texting to 911 being one of the main topics. In addition to making 911 available via additional forms of communication, additional value will be realized by the Hard of Hearing and Deaf community as they can leave their bulky TTY/TDD devices behind.

E911 Talk #72 - NG911 on the Presidents Desk

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 18 Feb 2012 21:55:15 GMT

Tax relief to the middle class is certainly a nice thing, but why is H.R.3630 news in a podcast and blog focused around 911? H.R. 3630 had a rider, on page 214 of the bill. Subtitle E - Next Generation 911 Advancement Act of 2012.

E911 Talk SPECIAL REPORT - Happy 44th BDay 911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 16 Feb 2012 19:59:44 GMT

Before Alexander Graham Bell invented the telephone, (June 2, 1875) public safety was served by town criers. A town crier would walk the streets of a town and cry out for help in emergency situations. In the 1950's, independent telephone companies were very common in the United States. If you wanted the police, you dialed the police station. If you had a fire, you called the fire department. Today we dial 911 and it all started 44 years ago in a little town in Alabama.

E911 Talk #71 - M2M NG911 Communications

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Wed, 15 Feb 2012 23:03:32 GMT

Machine 2 Machine communications. NG911 is about to make that a reality, but it's an area that will require careful though and planning so we don't overload the PSAP with too much info. Event correlation will be the killer application on the backend that will be able to make some intelligent NG911 decisions based on data.

E911 Talk #70 - 112 In the EU

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 10 Feb 2012 09:54:45 GMT

Did you know that 112 is the Universal Emergency number in 27 of the European Union countries? Saturday, Feb 11 is 112 day, and is designed to raise awareness to this important service, and we're doing our part to support EENA and the 112 Foundation in their efforts. Help spread the word on this important topic.

E911 Talk #69 - There's and App for that - (MAYBE)

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 03 Feb 2012 23:12:02 GMT

Many people carry 'smart' devices today, We can send video, text and pictures to our friends. But what about 911? Some Apps claim to have the answer, but Public Safety has another opinion. Is this viable new technology? Or just techno-bable rhetoric that is becomming all too common with the emergence of #NG911.

E911 Talk #68 - Call Handling with Additional Data

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 28 Jan 2012 18:04:10 GMT

Some agencies like San Jose, have taken on new policies surrounding Audible Alarms since the vast majority (98.4%) are false in nature. NG911 will allow additional data about an emergent event that will provide a mechanism to help sort out these events based on historical data as well as additional information that can be provided as additional data over the NENA i3 ESInet

E911 Talk #67 - Failed Predictions

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 21 Jan 2012 22:35:02 GMT

Many failed predictions on technology have taken place over the years. Mostly it seems by those afraid of the new technologies, or so set in their ways they were blinded by their previous revelations. Has history repeated itself with some claiming NG9-1-1 is so far off we should give it no priority?

E911 Talk #66 - User Granularity

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 14 Jan 2012 22:39:21 GMT

What granularity should you provide to the PSAP? This week Fletch discusses how a little common sense and E911 planning and increase accuracy while minimizing costs of compliance. The answer may just surprise you!

E911 Talk #65 - State 911 Fees

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 09 Jan 2012 04:03:28 GMT

Each year states collect over $2B in E911 funds. Where does that money all go? A recent FCC report raises some concerns that just may surprise you;

E911 Talk #64 - Mich E911 and Flying Monkeys

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 31 Dec 2011 17:23:56 GMT

You don't need flying monkeys to impelment E911 and pay no attention to the man behind the curtain. Despite affordable and common functionality available, Michigan delays E911 compliance by 5 years, but they at least passed the law!

E911 Talk #63 - Fixing E911 or Solving the prob

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 26 Nov 2011 01:05:34 GMT

This week Fletch discusses the reasons behind implementing E911 in the Enterprise, and how Social Media can bring unwanted attention to your 'brand name' and harm your reputation with your customers as learned by a bank in Florida where their E911 call was routed to the wrong PSAP due to a 'routing code' being misconfigured. Although no one was seriously injured, undue attention was brought onto the bank when they initially chastised the local E911 network, only to find they themselves were at fault.

E911 Talk #62 - NG911 in MY Lifetime? You Bet!

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 20 Nov 2011 19:51:27 GMT

This week Fletch responds to some some comments on #NG911 made during the Great #E911 Debate featured at the #IAUG Eastern Connect a few weeks ago, as well as some 'viewer mail' that arrived during the week.

E911 Talk #61 - Winner of the Great E911 Debate Is . . .

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 14 Nov 2011 02:03:36 GMT

At the @IAUG Eastern Connect event in Newport, users were treated with The Great #E911 Debate as moderated by Fletch, with Panelists from @911Enable @911ETC @Conveyant and @RedSky911. This review of the event ends with the announcement of the Debate Winner!

E911 Talk #60 - IAUG McCallion Interview

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 10 Nov 2011 02:04:55 GMT

Fletch speaks with Maria McCallion from the IAUG Board about IAUG Connect East and the value that regional shows bring to the users. Details on the IAUG Western Connect and Global Connect are mentioned as well as a 'special suprise' for the Canadian contingency. Be sure to listen carefully! ;-)

E911 Talk #59 - Allan Weese Interview

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 04 Nov 2011 19:53:42 GMT

A hot topic in the Public safety circles is the "D Block" a frequency spectrum recently vacated by television stations that was intended to be used by Public Safety. It could be a significant enabler of last mile communications to 1st responders, but it just lays idle. Fletch speaks with Allan Weese from Virginia about NG911 and the importance of the D Block.

E911 Talk #58 - Bill Hunter APCO Interview

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 03 Nov 2011 01:36:04 GMT

Fletch speaks with Bill Hunter from Roanoke County Communications in Virginia at the 2011 APCO NENA Interoperability Conference about funding E911 andd NG911 across the state. You don't want to miss this engaging conversation between these two opinionated 911 industry experts!

Special Feature 11/1/11 Telecom Junkies Podcast

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Wed, 02 Nov 2011 12:31:35 GMT

Believe it or not, but the technology behind the nation's 911 system is 40+ years old! But that's about to change – and quickly. CCMI President & Voice Report Publisher George David talks with 911 guru, Mark Fletcher, product manager of public safety solutions at Avaya, about next generation 911 (NG911), an affordable IP-based framework that delivers a lot more than location information ... like individual medical histories! It's a fascinating development that also offers enterprise users a fast road to world-class 911 performance, but there are a few "gotchas."

E911 Talk #57 - Bill Agee Interview

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 31 Oct 2011 02:28:52 GMT

Fletch speaks with Bill Agee from Franklin County Sherriffs Office in Virginia at the 2011 APCO NENA Interoperability Conference in Roanoke about the state of NG911 deployment in Virginia and the current funding issues Public Safety is facing in the state.

E911 Talk #56 - Hiring an E911 Consultant

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 23 Oct 2011 16:12:58 GMT

This week, Fletch talks about how implementing E911 in the Enterprise should be treated seriously. Picking out the required solution calls for writing a clear RFP defining the requirements. Understanding what those requirements should be is often best defined by the consultant. But how do you pick THAT person?

E911 Talk #55 - VoIP Positioning Centers and Enterprise E911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 15 Oct 2011 20:43:58 GMT

Where do your E911 calls go, and how do they get there? Depending on the solution you deploy, the answer may be different! This week Fletch digs into how Hosted E911 works, and gives you the facts you need to decide if it's right for your organization. For links to the reference materials in this Podcast, see the associated blog at http://avaya.com/Fletcher

E911 Talk #54 - National EAS Test

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 08 Oct 2011 15:50:30 GMT

The current national Emergency Alert System (EAS) will undergo an important nation wide activation test on November 09 of this year for the first time ever. Fletch discusses what the EAS is, and what it is intended to do in this weeks Podcast.

E911 Talk #53 - CPUC Carrier Responses to ALI

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 01 Oct 2011 02:04:51 GMT

In this episode, Fletch reviews the carrier responses to ALJ Kimberly Kim's order 2 weeks ago, requiring the carriers to out line the specifics on charges to pass station level DID numbers to the E911 network as opposed to the Billing telephone Number or BTN. Concerns were raised by Max Ralsten from orange County that prompted this ruling.

E911 Talk #52 - E911 There's an App for that!

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 24 Sep 2011 19:06:46 GMT

This week Fletch talks about the recent increase in applications for Smartphones that generate a significant amount of the E911 calls to Public Safety today, and how they may eliminate costs for PS-ALI for Enterprises, while providing explicit location information at no cost to the user.

E911 Talk #51 - The Great E911 Debate

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 22 Sep 2011 15:05:10 GMT

Confused by the E911 solutions that are out there and what exactly they provide? Be sure to attend the IAUG Eastern Connect (http://iaug.org) in Newport this November for an exciting panel session with E911 vendors, 911ETC, 911 Enable, Conveyant Systems, and Red Sky Technologies. The panel will be moderated by Fletch from Avaya as detailed in this E911 Talk Podcast.

E911 Talk #50 SPECIAL REPORT - CPUC Questions Carrier Fees

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 18 Sep 2011 16:07:25 GMT

On Friday Sept. 15, 2011, Judge Kim presiding over the California PUC initiatives for E911 issued a ruling requesting additinal informatoin from the carriers regarding monthly recurring charges for services that provide station level Caller ID to 911. The County of Orange claims 911 delivery over PRI could save them $30,000 annually over traditional legacy CAMA trunks.

E911 Talk #49 - NG911 Provider TCS

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 17 Sep 2011 00:18:27 GMT

NG911 is here and is actively being built in several areas. Enterprises, Carriers and PSAPs will soon establish connectivity that will allow PIDF-LO (i3 NG911 location information) to pass from the originator to the PSAP. Fletch talks to Bill Hughes, VP of Safety and Security at Telecommunications Systems (TCS) a NG911 network and database provider on the history of 911, E911 and NG911.

E911 Talk #48 - Share With 911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 12 Sep 2011 02:24:41 GMT

This week I sit down for a coffee with Erik Endress, Founder and CEO of Share with 911, and discuss how his company plans to use Social Media to bring an auxiliary flow of information to Public Safety. Initial focus is on the 5 to 10 school lock-downs that happen EACH DAY! This could be the most enlightening 20 minutes of your week!

E911 Talk #47 - September 11th Tribute

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 08 Sep 2011 14:26:25 GMT

This Sunday, September 11, 2011 will mark the 10 year anniversary of one of the most tragic events this nation has ever experienced. 2 years ago, a good friend of mine wrote a tribute and asked me to do the Voice Over and production. I'm proud to share with you David Brower's thoughts of that tragic day in rememberence to all who gave the ultimate sacrifice 10 years ago this weekend.

E911 Talk #46 - Correlation of Emergent Events

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 03 Sep 2011 16:18:48 GMT

This week Fletch talks about the correlation of emergent events and the ability of a NG911 compliant Enterprise and PSAP to use that information to triage and prioritize the "Mass Call Events" that are plaguing E911 centers today and can quickly cripple and entire center's ability to function.

E911 Talk #45 - Resiliency and Redundancy - NOT the same

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Wed, 31 Aug 2011 01:19:25 GMT

Broadcasting from the front seat of his Jeep in an undisclosed location during the power outages, Fletch discusses the differences in resiliency and redundancy with telephony circuits during disasters and lengths of extended down time.

E911 Talk #44 - Grant Assistance for E911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 25 Aug 2011 21:26:22 GMT

In this episode Mark J. Fletcher, ENP talks about a new Avaya Grant Assistance Program that is available at no charge to assist agencies in identifying Federal, State and private grant monies available. Did yo uknow there's $400 BILLION in grant money available each year? make sure you are getting your share!

E911 Talk #43 - Why we need NG911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 19 Aug 2011 16:19:52 GMT

Why do we need NG911? It may not be why you think. Mark J. Fletcher, ENP talks about other reasons why NG911 provides Public Safety with the network they need to do their jobs.

E911 Talk #42 - Is NG911 Finally here?

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 14 Aug 2011 18:13:56 GMT

Last week FCC statements made at APCO on NG911 were all over the press. Was it all hype? Or is NG911 really here? Mark J. Fletcher, ENP expresses his view on where the industry is now, and where it's going in this weeks E911 Talk Podcast.

E911 Talk #41 - Trey Forgety NENA Smart Brief

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 08 Aug 2011 21:53:00 GMT

Mark J. Fletcher, ENP talks to Trey Forgety from NENA at the APCO International COnventionin Philadelphia PA about a news service NENA is offering to the public called SmartBrief. This free service will be launching in mid-September with sign-up information available at http://nena.org

E911 Talk #40 - International Avaya Users Group

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 30 Jul 2011 16:06:16 GMT

Avaya Public Safety Solutions PLM, Mark J. Fletcher, ENP, discusses the value of joining the IAUG, member benefis and discounts, and announces a free, special IAUG member only webinar, Wednesday August 3rd. Not a member of IAUG? Join today at http://www.iaug.org

E911 Talk #39 - Blocking 911 Liab. w M. Buyer

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 24 Jul 2011 18:54:47 GMT

This week, Mark J. Fletcher, ENP discusses the liability a company places on itself and the legal ramification involved if E911 is blocked. E911 Legal Expert Martha Buyer (http://MarthaBuyer.com) joins Fletch from her trek through the high peaks of Colorado to add some legal insight on the matter.

E911 Talk #38 - Multiple Emergency Numbers

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 16 Jul 2011 22:37:00 GMT

Avaya Product Manager for Public Safety Solutions, mark J. Fletcher, ENP discusses the benefits of provisioning the additional emergency numbers your users may dial if they are in another country. Also in building emergencies such as Code calls in a hospital are discussed.

E911 Talk #37 - A new trick for an Old Dog

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 09 Jul 2011 20:47:58 GMT

Avaya Public Safety Solution PLM , Mark J. Fletcher, ENP, provides a view of PC3 or "Persistent Contextual Collaborative Conferencing" that can revolutionize how Public Safety can provide and manage multi-media content from the public to any PSAP on the ESI Network, and the make that data available to anyone inthe Avaya Chain if Care, regardless of who the person is, where they are located, as well as other information.

E911 Talk #36 - End of the PSTN according to the TAC

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 01 Jul 2011 21:07:55 GMT

As technology moves forward, legacy technology goes away. So when does the PSTN as we know it become extinct? The FCC Technical Advisory Committee, Critical Legact Transition Working Group says the PSTN will be gone by . . . . . .

E911 Talk #35 There's No Crying in Baseball or NG911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Jun 2011 21:38:47 GMT

Mark J. Fletcher, ENP, Product Manager for Public Safety Solutions at Avaya, Now that NG911 has been offiially announced, Fletch discusses the transition to NG911 networks in the enterprise.

E911 Talk #34 - Thanks 911-NENA2011-The Power of We(TM)

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 18 Jun 2011 18:23:39 GMT

Mark J. Fletcher, ENP, Product Manager for E911 at Avaya, Talks about Avaya at the NENA 2011 National Show, and introduces "AVAYA. The Power of We"(TM) and the alignment of this new vision with NG911 standards and ideas.

E911 Talk #33 - NG911 & The Impact to Public Safety

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 17 Jun 2011 01:34:18 GMT

BONUS PODCAST Another in the Westcon.com Public Sector Series of podcasts. Join us as Mark Fletcher, Product Manager for E911 at Avaya, boradens your understanding of Contextual Collaborative Conferncing and how it's changing the nature of 911 call centers and the services that can be offered to citizens.

E911 Talk #32 - SPECIAL REPORT - NENA Approves NG911 i3

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 16 Jun 2011 17:46:37 GMT

NENA announced today that its Executive Board formally approved an end-state architectural vision for Next Generation 9‑1‑1; along with a number of directives for additional Technical Development review. The document, commonly known as “i3,” lays out a detailed architecture for key elements of NG9‑1‑1 systems, describing how networks and devices will eventually work together to enable voice, text, picture, and data exchange between citizens and first responders. Mark J. Fletcher, ENP provides his insight on this recent event.

E911 Talk #31 - FCC EAAC / NENA 2011

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 11 Jun 2011 19:47:20 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP provides an update on the FCC's Emergency Access Advisory Committee and their Blue Sky NG911 discussion.

E911 Talk #30 - User Entered Location Data

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 28 May 2011 20:58:26 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the potential errors with User Entered Location information for E911

E911 Talk #29 - IAUG E911 Partners

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 22 May 2011 23:46:40 GMT

Mark J. Fletcher, ENP, Product Line Manager for E911 at Avaya discusses specific questions to ask the Dev Connect vendors displaying their products at the International Avaya Users Group (IAUG) Show in Las Vegas this week.

E911 Talk #28 - NENA i3

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 15 May 2011 19:11:17 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the NENA i3 Standard and the potential threat to NG911 deployment if adoption is delayed.

E911 Talk #27 - Telecom Junkies - Michigan Raises the E911 Bar

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 12 May 2011 00:26:45 GMT

Wide spread adoption of recommended E911 standards – despite everyone’s "good intentions" – has been an elusive goal. Now, in an industry first, the Michigan PUC has initiated a proceeding that would make penalties for MLTS E911 noncompliance mandatory. Listen in as Mark Fletcher, Avaya’s E911 Product Manager, and Voice Report Publisher George David discuss the prospects of the Michigan initiative, and as importantly, the precedent it may set for the rest of the nation.

E911 Talk #26 - E911 Project Part 4

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 07 May 2011 21:34:47 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP reviews the process for a typical E911 deployment in a corporate Enterprise. In Part 4 we discuss the LIS functionality in greater detail as well as define some basic requirements of the LIS and OSN Notification Services that should be included inthe RFP for E911 remediation, as well as ensuring the smooth transition to NG911 without a forklift in the future.

E911 Talk #25 - E911 Project Part 3

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 01 May 2011 19:51:46 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP reviews the process for a typical E911 deployment in a corporate Enterprise. In Part 3 we discuss the requirement for a Location Information Server or LIS and the 5 questions you should ask when issuing an LIS RFI.

E911 Talk #24 - E911 Project Part 2

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Tue, 26 Apr 2011 22:39:37 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP reviews the process for a typical E911 deployment in a corporate Enterprise. In Part 2 we discuss how to do some preliminary testing of Caller ID / ANI and comparing that to what the PSAP is getting to determine if Call Screening is active on your trunk group that could prevent proper PSAP termination and the screen pop they see.

E911 Talk 110418 - E911 Project Part 1

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Tue, 26 Apr 2011 22:37:11 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP reviews the process for a typical E911 deployment in a corporate Enterprise. In Part 1 establishing the level of remediation and doing some baseline testing with the PSAP is discussed.

E911 Talk 110411 - Michigan Leg Comments

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 09 Apr 2011 23:11:34 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discussed the Michigan E911 legislatin and the comments that wee filed with the PUC this past Friday.

E911 Talk Podcast - 110404 - E911 SWATTING

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 03 Apr 2011 16:22:52 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses the practice of SWATTING - socially engineering Public Safety through spoofed Caller ID into dispatching SWAT teams to a location where there is no incident, and the impact on NG911's security model.

E911 Talk Podcast Special Report

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Tue, 29 Mar 2011 14:55:09 GMT

The E911 Funding Crisis - Special Report Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, talks about the constant raiding of E911 funds in the US as well as technology confusion on NG 911 deployments and the impact on moving to NG911.

E911 Talk 110328 - E911 Energy Efficiency

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 26 Mar 2011 22:38:27 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses the potential impact of Energy Efficiency and E911 and the need to maintian a safe environment

E911 Talk - 110321 - NG911 Explained

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Thu, 24 Mar 2011 20:41:52 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, explains the location conveyance mechanisms in NG911 and talks about the political challenges with 911 funding and protocol selection for NG911 Networks.

E911 Talk - 110314 - EAAC March Update

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 12 Mar 2011 17:15:54 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, provides an update on the March EAAC meeting at the FCC. The 3GPP NOVES initiative and NG911 Security are discussed.

E911 Talk - 030711 - Additional E911 Laws

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 06 Mar 2011 20:53:38 GMT

Mark J. Fletcher, ENP Avaya Product Line Manager for Emergency Servies, discusses some additional laws recently found that may apply to PBX administrators bringing the total number of states in the US requiring E911 functinality to over 30 States. Are you at risk? Listen and decide for yourself.

E911 Talk 2-28-11 Top 10 E911 Myths Busted

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 28 Feb 2011 02:08:04 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, exposes the top 10 E911 myths and highlights a special announcement for WLAN @ Enterprise Connect 2010

E911 Special Report - Michigan E911 Law

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 25 Feb 2011 23:53:47 GMT

Mark J. Fletcher, ENP Avaya Product Line Manager for Emergency Servies, breaks the news story that Michigan will be holding a public hearing on E911 Laws going into effect in 2011. Find out about what will be required in this tough new 911 Law.

E911 Talk - 02-21-2011 - CPUC Update

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 19 Feb 2011 22:45:22 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, recaps the California PUC workshop on MLTS E911 requirements

E911 Talk - 02/14/11 - Happy Birthday 911!

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 06 Feb 2011 02:14:36 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, recaps the first 911 call in the US placed in Haleyville, Alabama back on Feb. 16th, 1968. Special thanks to Alabama NENA http://www.al911.org for the official storyline.

E911 Talk - 02/07/11 - SIP Carriers

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 06 Feb 2011 02:13:10 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, details SIP based carriers for E911 and their use of VPC services to position users in remote areas. My Podcast Alley feed! {pca-45eae987ac3750cb972db0bb14441061}

E911 Talk - 02/01/11 - Information Anarchy

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 29 Jan 2011 01:06:26 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses NG911 and the new flood of information that will be coming in from the public creating an Information Anarchy. Special comment by Avaya's Contact Center Guru Guy Clinch

E911 Talk - 01/24/11 - Remote Locations

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 23 Jan 2011 23:21:08 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses how you can easily deal with remote locations that are serviced by the same Selective Router by ismply managing your caller ID sent on 911 calls.

E911 Talk - 01/17/11 - FCC EAAC Update

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 16 Jan 2011 20:11:47 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses the newly formed FCC Emergency Access Advisory Group bringing Next Generation technology to those with disabilities.

E911 Talk Podcast - 01/10/11 ERL Size

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Fri, 07 Jan 2011 18:40:28 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses who ERL is and how big he should be. How big is YOUR ERL?

E911 TalkPodcast - 12/30/10 Local Termination

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Mon, 03 Jan 2011 09:01:59 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses both the good and potentially bad practice of locally terminating E911 calls within the Enterprise.

E911 Talk Podcast - 01/03/11 FCC NG911 NOI

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sun, 02 Jan 2011 23:41:07 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses the FCC Noitice of Inquiry issued on December 21, 2010 for Next generation 911

E911 Talk Podcast - 12/28/10 - E911 Call backs

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Tue, 28 Dec 2010 15:21:14 GMT

Avaya Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the importance of E911 Call back strategy in the Enterprise in the event the caller is disconnected from the PSAP.

E911 Talk Podcast - 12/12/10 VoIP poitioning Centers

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Dec 2010 06:43:33 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the functionality of the VPC (VoIP Positioning Center) to assist in solving the complex location discovery issues as a method of dealing with remote VPN teleworkers

E911 Talk Podcast - 12/17/10 On Site Notification

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Dec 2010 06:37:54 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the importance of On Site Notification in your Enterprises E911 deployment as a method of enabling local 1st responders prior to the arrival of EMS to your facility

E911 Talk Podcast - 12/15/10 - Intelligent Buildings

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Dec 2010 06:25:26 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses how Next Generation 9-1-1 (NG 911) wil enable the intelligent workplace to transmit critical data directly to Public Safety over ESInets. OnStar (R) for buildings??

E911 Talk Podcast - 12/13/10 E911 Pro Services

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Dec 2010 06:19:49 GMT

Avaya's Product Manager for Emergency Services, Mark Fletcher, ENP discusses the added benefit of E9-1-1 professional services can provide when implementing an E911 compliance strategy in your Enterprise

E911 Talk PodCast - 12/8/10 - WLAN Locations

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Dec 2010 06:17:21 GMT

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the new Avaya WLAN 8100 Controller release with built in location discovery capabilities for WLAN clients on the network when they place an E9-1-1 call.

E911 Talk Podcast 11/27/10 - Texting to 911

fletcherm@avaya.com (Mark J. Fletcher, ENP) — Sat, 25 Dec 2010 06:06:55 GMT

Avaya's Product Manager for Emergency Services, Mark J. Fletcher, ENP discusses how the existing E911 network today is inadequate for texting to 911 centers and what technology is forthcoming with Next Generation 911 that will enable SIP based multi-modal communications.