i4Process

How Long Should the BPM Charter Be? (part 1)

shelley — Tue, 15 May 2012 07:37:52 +0000

Long Enough- no, even better, Short Enough. Creating a BPM charter is a process and the process is more important than the length. Charter development should be done with the executive sponsor, process owner, project lead, and an internal or external facilitator.

The Executive Sponsor and Process Owner formulate the vision and improvement targets [...]

Be a Winner! Run Successful BPM/ Process Improvement Projects the First Time

shelley — Tue, 08 May 2012 07:45:30 +0000

Dear i4Process,

I have data which tells me a process is underperforming. I have suggested some changes which made things better, but now I want to take a broader view across departments with a BPM/process improvement project. My boss says o.k., but only if I can guarantee success. That’s a challenge and a threat at [...]

Process Metrics: Why Are They So Important? Why are They So Hard? (part 2)

shelley — Tue, 01 May 2012 08:09:54 +0000

How do gap metrics and goal metrics provide additional value for your BPM project? We started with identifying baseline metrics for each improvement target in your BPM project in part 1 of this article.

Baseline measures are a foundation for your BPM project. Gap metrics identify the size of the problems in your process, [...]

Process Metrics: Why Are They So Important? Why are They So Hard? (part 1)

shelley — Tue, 24 Apr 2012 08:15:12 +0000

Most companies do not have measures for their processes and subprocesses. Do you? Organizations are used to tracking certain measures – monthly and quarterly financials for the profit and loss statement, head count and personnel cost, daily and weekly production data for their operations, and some customer satisfaction measures, but not process measures because they [...]

Will You Become A Process Oriented Organization?

shelley — Tue, 17 Apr 2012 07:30:08 +0000

i4Process continues to survey employees and managers in companies about their level of process maturity and the factors that move the organization to greater process orientation. The organization’s level of process maturity is based on the well know Carnegie Mellon SEI CMMI scale.

Currently in the database 37% of [...]