i4Process

Isn’t There a Simpler Way to Model a Process?

shelley — Tue, 21 Feb 2012 01:59:17 +0000

Have you heard any of these comments when a team of subject matter experts meets to model the current process or a business analyst interviews subject matter experts to document the process?

Manager: “It seems like we have been mapping processes for 6 months. We have lot of maps but [...]

What If We Can’t Interview the Customer?

shelley — Wed, 15 Feb 2012 03:18:11 +0000

Yes, there are certain tools that are required when analyzing a work or service process, and one of them is Customer feedback. Specifically, what does the customer need, want and require from your process and how are you currently doing? But what if you can’t get input from the customer? What should you [...]

Help! I’m in the US and the Company Heaquarters are in Holland.

shelley — Mon, 06 Feb 2012 01:06:01 +0000

Dear i4Process,

I’m located in the America’s part of a Dutch company. Over the past 12 months we have been moving to a global corporate standard for all PC’s and software. A new infrastructure was built (including email servers, applications, and operation systems) and we are moving users into this environment in phases. [...]

5 Ways to Get Executives Excited about Process

shelley — Thu, 26 Jan 2012 23:01:58 +0000

Our executives

Can’t spell “process” and predict it will just slow us down Think Business Process Management is just another program of the month Get bonuses based on the results so they hesitate to tackle cross functional process improvement where they have less control over the outcome. Wonder if there will really be any [...]