• Navigate to the ticket queue you want to search. One way to do this is to select your queue on the Quick Search bar located on the right hand side of the ‘Home’ screen.
• Once in the queue, select ‘Edit Search’ in the navigation bar right above the ticket list and you’ll be taken to the Query Builder.

• Once in the Query Builder, Look inside the ‘Add Criteria’ box, click on the second drop-down menu next to ‘<Selected Queue> Ticket Categories’ and select the category you would like to search for.
• Click the ‘Add’ button to the lower right corner of the ‘Add Criteria’ box.

• You will notice that the selection will appear under ‘Current Search.’ Begin the search by clicking on ‘Add and Search’ button located below the bottom right corner of ‘Current Search’.

• This will initiate the search and bring you to a page displaying the results.

If you wish to save the search so that you can access it later, simply return to the Edit Search page by clicking on the link on the navigation bar and create a name or description in the ‘Description’ box under ‘Saved Searches’ and click ‘Save’. Be sure to have ‘My saved searches’ selected as the Privacy option.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

To activate your iSchool web hosting account, click on the Manage link underneath the Student Web Hosting section on the iSchool website. Login with your UW NetID credentials. The page with an Activation Form will show up. If you have already registered for a domain name for your website, enter that in the domain box as that will be your custom domain name; otherwise leave it blank and the address of your site will by default be set to webhost.ischool.uw.edu/~[your_uw_netid], where you need to replace [your_uw_netid] with your actual netid. Read the web hosting services information carefully and agree to the terms agreements.

Upon submission of your agreement form, the webpage will notify that your hosting account has been created and that you will receive 2 emails. The first email is an order confirmation saying that the iSchool IT has received your request for a web hosting account and will process your request shortly. You will also be given an order number, which you could refer to if you wish to communicate with the IT staff about your request.  Depending on how loaded the request queue is on the server, the account setup time will vary but should not take more than five minutes. Make sure you check your Spam folder if you don’t see the second email in your Inbox. Otherwise have your order reference number handy and contact iSchool IT Help Desk for assistance.

The second email notifies you that your web hosting account has been successfully set up. Read the Terms & Conditions page in full   before using your account. The email also provides your new account log in details, website management information, and server information that are helpful as you set up your website.

If it’s your first time hosting a website, use the credentials given to you and log in to cPanel first. Familiarize yourself with how your site works by following through the Getting Started Wizard. To test your site, first install a File Transfer Protocol such as FileZilla. Using the FTP client you have, connect to your website host by entering the host name, your username and password (the same ones for your cPanel login), and make sure the port number is 22. Once you are connected, you will see the directories for the remote site on the right side of the FTP panel. The left panel will be the local site where you can make local changes on your computer and then upload your changes to the remote site by dragging and dropping the changed files. To test that your website works, type your website URL in the browser. If you get a 403 and 404 Error message, that’s because you haven’t created an index or home page for your site yet. The index page is the page you should see when your website first opens up in a browser tab. To create an index page, open a text editor like Notepad++ and create an index page (e.g. index.html or index.php) with a short message like “Hello World”. Once you save it and upload to the server through FTP, refresh the webpage URL and the website should display the short message in the browser. Once you know that is working correctly, you may continue to enhance your website.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

Adding a single event

Go to the iSchool Events webpage and click on the event which you would like to add to your Outlook account. To the right of the event title, click on the purple calendar icon and you will see a URL for the event(See example below).

Copy the URL and open your Outlook Calendar. Make sure you’re under the Home tab up at the top, and click on Open Calendar. Select “From Internet…” and paste the URL. Click yes if you would like to add this internet calendar to Outlook and subscribe to updates.  Click “Advanced…” to configure settings for this calendar. Once you’ve successfully added the event to your calendar, you will see a new calendar name showing up beneath the Other Calendars section on the left panel. The event title will show up in the calendar on the right side. Double clicking on the event will open up a new window with the event details.

Subscribing to the iSchool Events iCal

To subscribe to all iSchool Events and import them to your Outlook calendar, go to the iSchool Events block on the iSchool homepage . Click on the purple calendar icon next to the block title and copy the URL. This will be the URL for all iSchool events.

Follow the same procedure as described above for adding a single event, except use the all events URL this time. Once the calendar is successfully added, you should see all the events title appearing in the calendar field.

Google Calendar

Adding a single event or subscribing to the iSchool Events iCal can be done using the same method. Just remember to copy the appropriate URL for the either the single event or the entire Events iCal as described above. Then open and sign in to your Google Calendar. On the left side click the down-arrow next to Other calendars. Select Add by URL and paste in the URL you obtained previously. After you click on Add Calendar, the event or collection of events will appear at their corresponding dates in the calendar on the right side.

Another way to add the events to your Google Calendar is through importing. After you grab the URL of the event or the iSchool Events iCal, copy and paste it into a new tab in your browser and hit enter. The ics file of the event(s) will be downloaded automatically onto your local drive (ics is basically a filename extension for iCalendar files). Then go to your Google Calendar, click the down-arrow next to Other calendars again and choose Import Calendar instead. Click on the Choose File button and locate where the ics file was saved on your local drive. Double click on the file to add it and press Import. There will be a popup notifying you the number of events that have been successfully imported. The events imported will also be reflected in the calendar field.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

Before you Save the event, click on the Publishing options tab at the bottom left sidebar. You will see that the Moderation State dropdown menu says “Current: Save as Draft”, “Submit for Review”, or “Save as Published”. Choose Save as Draft if the edits you make are still subject to change, so you may return for more edits later after clicking on the “Find content” tab up at the top, filtering the content type to be “News Article”, and finding the event of interest. Once you believe you’re done creating the event, select “Submit for review” as the publishing option and Save. The version of your edit will be received by our Web Producer, who will then review your edits before they are published. Note that you do not have the right to save your edits as published directly because we require reviews for all content edits before they go live to ensure web content consistency throughout our site.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

Before you Save the event, click on the Publishing options tab at the bottom left sidebar. You will see that the Moderation State dropdown menu says “Current: Save as Draft”, “Submit for Review”, or “Save as Published”. Choose Save as Draft if the edits you make are still subject to change, so you may return for more edits later after clicking on the “Find content” tab up at the top, selecting the filter content type as “Event”, and finding the event of interest. Once you believe you’re done creating the event, select “Submit for review” and Save. The version of your edit will be received by our Web Producer, who will then review your edits before they are published. Please note that you do not have the right to save your edits as published directly because we require reviews for all content edits before they go live to ensure web content consistency throughout our site.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

First login to the iSchool site with your UW NETID and password.  The login link is the last link located at the bottom of every page, above the four social media icons.

Once you’re logged in, go to the page you wish to edit. The areas that are editable on the page will have a purple cogwheel to the right of the section title. Click on the cogwheel and choose “Edit”. This will bring up the Drupal back-end version of the page.

You will see the status of the page you’re about to edit is a “New draft of live content” at the top. The NEW DRAFT tab will also to active on the upper right. Click on the “Paste as plain text” button in the wiziwig; this will prevent the addition of unnecessary html styles from the various document source you’re pasting from. Then paste the content into the text area that pops up.

If you feel more comfortable editing the source code of the Body, click on the “Source” tab of the wiziwig and make your desired changes. You are only permitted to use “Filtered HTML” in your source code, as outlined in the bullet list below the Body area. So be careful about the HTML tags you choose.

Once you are done editing, click on the Publishing options tab at the bottom left sidebar. You will see that the Moderation State dropdown menu says “Current: Save as Draft”, “Submit for Review”, or “Save as Published.” Choose Save as Draft if the edits you make are still subject to change, so you may return for more edits later.

Note that the next time you click on the cogwheel before you begin editing a page, Drupal will remember your draft, and show the “Edit draft” option.

If you submit for review, the version of your edit will be received by our Web Producer, who will then review your edits before they are published. Please note that you do not have the right to save your edits as published directly because we require reviews for all content edits before they go live to ensure web content consistency throughout our site.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

First sign in to the iSchool website with your UW NetID and password . Go to the purple bar at the top of the page. Click on the “Content” tab, this will take you to the  Drupal environment for our site. Click on the “Add content” tab on the second row at the top of the page and then select “Video”. Once the page opens up, fill in the “Title” of the video, select its “Video Source”, paste in the URL of the “Video Link”, and upload a “Thumbnail” of the video screenshot. Make sure you resize the image to exactly 296×160 pixels, and the image size is less than 50KB, otherwise the upload will fail. The “Body” field is optional and displays the video description if filled. The NETID field is also optional, and should be filled in only if the video content is related to an iSchool faculty/staff, AND you wish to display the video on their profile page (example shown here), in which case you will have to fill in their UW NetID(s). Make sure that before you save, the “Published” option under “Publishing options” is checked. You may also preview your entry before you save and publish it.

After you publish the video, an individual view of the video will be displayed. If you click on the “Videos” tab on the left sidebar, it will bring you to the listing view of the Videos. The one you have just added will appear at the top.

Adding Videos within the Body section of a page

To insert a YouTube video within the Body area of a page in the in wiziwig, click on the YouTube thumbnail in the menu column, and then paste in the URL of the video you wish to insert. Make sure the Published option is checked.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

Accessing the Catalyst tool so that you can attach your class list is slightly different depending on where the tool was built: your personal Catalyst account accessed with your UW NetID and password, a shared account you own or are an administrator on, or a shared account you don’t own/administer that a GA built Catalyst tools on for you.

In all cases, to attach your class list, you must ultimately be logged in to Catalyst Web Tools with your own UW NetID and password.

If the particular tool was built in your personal Catalyst account, go directly to instructions for

• Collect It (assignment drop box)
• GoPost (discussion board)
• WebQ (quiz or survey)
• GradeBook (track/publish/submit grades)

If the tool was built in a shared account you own or are an administrator on, once you have logged in to Catalyst Web Tools with your own UW NetID and password, you can switch to tools in the shared account from the drop-down menu in the upper right corner and then attach your class list according to the instructions linked above for each tool. Read more about switching to shared account.

If the tool was built in a shared account that you do not own and are not an administrator on, your UW NetID must be entered as an Administrator in each tool before you can attach your class list to it. Usually your UW NetID is added by the GA or TA setting up the tool for you or you can add it yourself if you know the shared account ID and password. To add an instructor to a Catalyst tool built on a shared account:

• For a Collect It > from Actions > choose Manage > edit Access & Roles > add UW NetID in box Administrators IDs
• For a GoPost > from Actions > choose Manage > edit Participant Access & Roles > edit Roles > add UW NetID in box Enter usernames of administrators
• For a WebQ > from Actions > choose Manage (goes to Summary page) > edit Collaboration > Choose collaboration groups (if not already showing as Administrator in a group) > to create a group with instructor UW NetID and select with Administrator permissions
• For a GradeBook >  from Actions > choose Manage > edit Roles > click Select groups > choose instructor group from Your Groups or click to create a group with instructor UW NetID and select and Save.

Once you have been added as an administrator to tools built on a shared account that you do not own or are not an account administrator on, you must log in to the Catalyst Web Tools with your personal UW NetID and password and attach your class list as described in the instructions linked above for tools built on your personal Catalyst account.

Special requirement for GradeBooks built on a shared account you do not own and are not an administrator on: once you have attached your class list, you or your GA or TA must go into Manage > edit Roles > and click the box in front of your name in Instructors of Record or you will not be able to submit the grades to the Registrar.

iSchool instructors can contact gahelp@uw.edu for GA Crew assistance with Catalyst tools.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

• Intellectual Contributions (“Author/Book Edi­tor” field)
• Presentations (“Presenter/Author” field)
• Research Projects (“Collaborator” field)

For counts and percentages of unique students to be correct, there are two data entry norms that must be followed:

• You must indicate a student level in the field: “If a student, what is his/her level?” Choices are:
  • “Graduate – iSchool” for iSchool masters and PhD students
  • “Undergraduate – iSchool”
  • “Graduate – Other” for masters and PhD students from other departments or universities
  • “Undergraduate – Other” for undergraduates from other departments or universities
  • “Secondary” for a high school student (rare but it has happened)
• You must enter only initials for “First Name” and “Middle Name/Initial.” Do not enter the period after the initial; AI adds this automatically in reports.

This second norm about initials is needed because it is impossible to report participation of unique students if a student is sometimes entered as “J.” and sometimes “J” and, in other places, “Jane.” In reports, these would be counted as three different individuals.

Prior to running reports, a GA Crew member must go through and normalize the data. This is a timeconsuming and tedious task so we would appreciate initial entry of the data according to these norms.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086

https://canvas.uw.edu

The global screen header below persists across all of your courses. Click on the down arrow next to Courses & Groups to locate your course.

Faculty: you will have access to unpublished Canvas sites for which you are the instructor of record once the sites for the following quarter have been provisioned by UW IT. Once this happens, the iSchool Online Learning Administrator will send an email notification but you can also simply check yourself.

Registered students: once the course site is published, you can access it simply by going to Canvas and using the Courses & Groups down arrow. There is a link to the Canvas LMS in the Quick Links section of your MyUW (see below). Your instructor may or may not have added the direct URL to the Canvas course site so that it shows up in your MyUW or on the iSchool Course Websites page. You do not need these links if you know to go directly to Canvas and look under Courses & Groups.

If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.

http://ischool.uw.edu/help
(206) 616-3086